I mailed a package from the Post Office and the visit was simple and straightforward. The staff…read moremember was polite and made sure the label was correct before finalizing the shipment. Everything felt professional.

It's sad to see that every time I review this post office, it's a zero star, but you have to put…read moresomething so it gets one star. I don't know how they survive. Our regular male carrier is wonderful. She is so careful with the mail and checks and make sure we don't have any outgoing. She is great. But every single time she leaves to go on vacation or takes a day off whoever substitutes for her is the worst. Yesterday, the mail carrier hands me the mail in my hand because we were sitting outside. I am sitting with my friend who lives two houses down and I have her mail in my hand. So I give her her mail and I tried to catch up with the male carrier who is already a few houses down, but he can't hear me because he has earphones on. When I finally catch up to him to let him know that he gave me the wrong mail, and where is my mail, he just looks at me" oh yeah, one house didn't have mail today so I just got turned around." that's his response. Not oh sorry let me go check on that or anything else. No he turns around and keeps delivering the mail so I'm not sure if anybody got their mail yesterday or if we all have someone else's mail because he got turned around because one house didn't have the mail? He absolutely did not care, and did not make any initiative to fix this. So I'm not sure if somebody else got my mail yesterday I didn't. So then I tried to call the Arden post office today to talk to the manager and let him know this is going on. No luck you can call there 20 times nobody will answer the phone. I will probably have to make my way over there in person, but honestly, I don't think it will help. The postal people have one job to do, and in the case of the mail carrier. It's to make sure they're giving you the right mail. It's not OK that the day your regular carrier goes on vacation everyone's mail gets delivered wrong. It is tax season, I also run a business and I don't need to have my mail all over the neighborhood . I'm sure other people don't either.

1/23/2025: DMV Clerk refused taking my DMV document at the Placerville DMV--she informed me I must…read moreSNAIL MAIL the DMV Document to DMV OFFICE, i.e., DMV CLERK wouldn't PHYSICALLY TAKE the DMV Document from me--so lame!!!! As a result of the DMV's Peter Principle, INEPT Rules/Regulations, I had no choice but, snail mail the DMV Document at the Rancho Cordova CA US Post Office location!!!! In addition, the Post Office Clerk informed me it's best registering the DMV Document letter just in case, the DMV fails returning the correspondence. Such instances Motorists sending DMV Documents: The Post Office Clerk has experienced too many customers being subjected to the DMV losing their DMV Documents!!!! Therefore, I'm grateful the Post Office Clerk has my back via proving my DMV Document will be guaranteed being received rather than "purposefully lost!" OY-EVAY!!!!

Just received my tax return dated February 6 arrive today May 20 thanks a lot it was sent insured…read moreand priority mail on February 6 you should refund my postage

I've been going to this UPS locations for the last 5 years and always received great service,…read moremostly all of my AMAZON returns. They offer service with a smile. Friendly and courteous service. Definitely would recommend to others.

I had to return something and person asked me Shien, Temu, and two other names I did not…read moreunderstand. I said I have an Amazon return and she said "we don't accept them you MUST do at Kiosk!" My return though required an employee to accept it, then she says "we don't accept YOUR kind." Now I was thrown off by that comment as I thought it was very rude and disrespectful for a UPS employee to say! I don't know who the Asian female was, but she needs to find another job where she has to point out and say to a civilian "we don't accept YOUR kind." That is very disrespectful and UPS could have a discrimination problem by customers if they're kept around. She definitely has no care for customer service and I would fire her! Oh for anyone who's wondering where the store is, it's not longer next to Mountain Mike's as you have to go around shopping center where the Donut shop is kind of facing across from a Subway in same shopping center.

I visited this USPS location to ship a small package and had a frustrating experience overall…read more The clerk initially told me I needed to pay around $55 for the shipment and sounded very certain about it. However, his coworker overheard the conversation and corrected him, explaining that the USPS First Class/Priority option for small packages in the ~$10-$22 range was acceptable instead. There were also multiple errors when entering my address information to create shipping label. It took about four attempts before everything was finally correct. What made the interaction more frustrating was that the clerk partially blamed my handwriting, even though I wrote everything clearly in capital letters. In fact, some words were entered correctly on earlier attempts but incorrectly on later ones, while different mistakes appeared in other fields. That made it clear the issue was not my handwriting, but repeated data-entry errors during the transaction. I remained polite and cooperative throughout the interaction, so it was disappointing that there was no acknowledgment or simple apology for the inconvenience after the repeated errors and confusion. Overall, the issue was eventually resolved, but the experience lacked accuracy, communication, and professionalism. 3 stars.

SIX MONTHS. October 2025 to March 2026…read more That is how long it took for me to get my mail off of HOLD and delivered back to my mailbox after requesting it be re-keyed due to someone having a master key and stealing mail from our neighborhood. I mean the staff is courteous and helpful for the most part, when you come in, but the wait is horrible. There is usually only one, sometimes two, people at the counter with a long line to wait. So, don't come here if you're looking to get in and out. Be prepared to wait at minimum 15 minutes or more. I just say, after repeated visits and being told, "I'll pull your address so it gets done soon," for almost 6 months, did not make experiences at this location feel good.

Worst experience I've ever had at this location. I've been coming here for several years and will…read morenever step foot in here again. Dropped off an item to be sent back. The box was open on the bottom and needed taping. We said to be careful when they lifted it and they dropped it as we were walking out. We were outside when a tall older man with glasses came out and started yelling at us outside to come get the box and they were refusing to send it back. We walked back in and our item was on the floor. No offer to tape it up or give us another box (we offered to pay). The item was delivered the same way we were returning it so we didn't have another box. We were returning a defective ice maker and because it had a small amount of water that leaked (probably a little water in the line when they dropped it). So they dropped it, couldn't get it back in the box correctly and then refused it. We were yelled at again by the jerk with glasses he said it's considered hazmat and the driver would not send it back. Water is hazmat...seriously?!?!?! The way we were treated was terrible from the minute we walked in, being yelled at in the parking lot and then again in the store. Did I have choice words on my way out? Yep I sure did. You can't treat customers with disrespect and then expect them to just take it. So to the man with the glasses and turban, you're a complete jerk and I hope you get fired! You have zero customer service skills and are incredibly rude.

I been coming here multiple times. They do get busy and the…read morepeople who work here they were nice. They let you know the price and all. I do recommend this place.

The absolute Worse customer service everytime I come in. The only one who works is the guy from New…read moreYork. The women are rude, Ive seen arguments between all of them. They are federal workers BUT COME ON!!! Rude and lazy.

I went to fair oaks post office today to mail a package. There was a long line and only one lady…read moreworking the counter. I finally get there and she rings me up (and makes sure I do the survey first) and I have a $20 bill for $8.00 charge. She then tells me she doesn't have any money to make change. How can the post office not have money to make change? She then said I could use a credit card and I tell her I only brought the $20. I did not drive and did not have my purse. Terrible service from a federal government business!!! They should just close this location down if they can't make change for a $20.

Collen helped me get my mail to be delivered its was delayed. She is the best. And she called me to…read moresay its being taken care off. Thank you collen​

There is no self serve kiosk like in the photos and the lines are always long, they don't have…read moreenough staff

Very polite, we have used their notary service. When we have used their packing and shipping it has…read morealways been a great job. Would highly recommend their services!

This UPS Store has a great knowledgeable staff and an experienced notary who can handle complex…read moredocuments in an efficient manner. Highly recommend.

Fast n out for amazon drop offs. Nice workers n helpful. Good Location right off freeway. Target,…read moreBath Body Works, 5 Below, Xfinity, Ross, Marshalls, Crumblz nearby.

I will purposely go out of my way to avoid this place because of the (who I assume is) manager. His…read moreshort responses, and rude demeanor is joke. Unfortunately, I had to come here the other day and fortunately, the manager wasn't there. When I was trying to get support from the staff, they kept telling me the wrong information. Luckily, a young woman who was working assisted me and my return was completed with ease. I overheard him telling her that this was the way the manager taught him. Ridiculous.

Stunning that UPS is still in business. Their freight orices are exorbitant, and over the past 5…read moreyears, NOT ONE of my packages has ever arrived within the time frame estimated on their website - I receive a package form these jokers once every two weeks on average. It's a sad day when one of our government institutions (US Postal Service in this case) provides a timelier and more cost effective service compared to a private sector laughing stock like UPS. I wish this combat would just fold, go bankrupt, and go away.

6 hours on the phone and internet trying to get my package. No call back no refund no package no…read morerecourse. I'm being held hostage by the black hole called UPS. I'm in hell. UnprofessionalService