As many people do when returning Amazon products, they go to The UPS Store. This was my first time at this location. I had the most helpful staff member at that I've ever encountered at any UPS store. Her name is Stella. A name often acquainted with Marlon Brando's famous line "hey Stella"., Thanks to her kindness, I certainly will never forget how patience, helpful and wonderful Stella was correctly the mistake made by Whole Foods. Stella went to the effort of looking my returns up iand processing everything that she could at her location. I am eternally grateful for kind hearted Stella And I will always use this UPS store for all my needs. This UPS Store is located by Walnut and fair Oaks in Carmichael read more

Very polite, we have used their notary service. When we have used their packing and shipping it has always been a great job. Would highly recommend their services! read more

This UPS Store has a great knowledgeable staff and an experienced notary who can handle complex documents in an efficient manner. Highly recommend. read more

They don't offer self service printers here. It's $4 to email them and 25¢ per page to print in b/w. In response to your response. Sending an email has no cost to you. I understand high shipping costs. I don't understand why I'm being charged to send you an email. How is emailing you better than emailing anyone else? Overall, location is outdated if you don't have self serve printers that save the customer time on top of money. read more

I would say that the manager is racist. I recently had to start receiving packages at this location due to my job. I used to do business with the north natomas location and it was great. I had to start sharing a box with a co worker who is white, he receives about 10 packages a month. As soon as I was added to his account, which is paid by my boss, it was suddenly a problem to receive packages. Rather than say we needed to pay more money, he just complained about me getting so many boxes. He treated me like my coworkers pet, never once spoke directly to me instead he talked to my coworker as if he owned me. He started bringing all six of my packages and he set them in the middle of the lobby walkway not caring about the huge holes in the sides of the boxes. The products were clearly damaged, metal was bent, pieces were rattling, and his only comment was that it wasn't his problem and to contact 1-800-ups. What a terrible experience in a business. read more

See all

I love this UPS Store. They are always so friendly and helpful there! I've had a number of times where I forgot the right packing or there's some other issue and I've only once or twice had to go back home to grab something and come back. They have some envelopes to pack things in if you forget and tape. There is also rarely a line which is nice. read more

Very nice and easily accessible location. I needed to make an Amazon return and the product was only accepted at a UPS store. I'm still new to the Arden - Arcade / Carmichael area so I had to map myself to this location. Once I arrived I started to walk towards the building and one of the employee saw me struggling with the size and weight of the box and ran to open the door and take the box for me. The whole return process was super fast and so easy. Unfortunately, I wasn't able to get the employees name but he was so friendly and personable. I don't usually have the need to go to UPS on a regular basis but any time the need does come around, I will be back to this location. read more

I had good experience here before,,, but today,,, no way. A young lady with long BLUE HAIR,, wearing a blue face mask,, talking so softly I had to ask her 3 times to please speak louder. I never completed my transaction, and never did understand ONE THING SHE SAID. SHE maybe is too young to know how to appologize. Not going back to this one. read more

I have been going to this store for many years. Hey are always very helpful and fulfill all my postal & notary needs. I sent a package to my daughter on the east coast and she didn't receive it. I tracked the package to a warehouse in LA, but no one could find it. The UPS store on fair oaks in Carmichael is the sore that I'd sent from. They called me and informed me that they had filed a claim on my behalf. They then had a check waiting for me. I never even insured the package. Then my daughter called and informed me that she had finally received it. Thankfully, I hadn't picked up the check. I wish the post office was this accommodating! This company is amazing and I would highly recommend !! read more

Shout out to Stella! She is so kind and patient when I'm dropping off my Amazon returns and trying to find all the correct QR codes etc. I'm always so happy to see her face when I walk in the door. Hey Boss, this girl definitely deserves a big raise. read more

Not even worthy of one star! Worst service ever!! What a joke this place is!! If you don't want to do your job you shouldn't be working there!! $75 to send the lighted package ever ground? Seriously need to look at the staff that gets hired!! I will NEVER USE YOUR SERVICE AGAIN!! Absolutely ridiculous! read more

The owner of this store was rude and offensive. I tried to return a defective amazon purchase and he belittle my ignorance of using the QR reader; rejected my downloaded QR code, insisted he needed the QR image instead, calling it THE CODE, when it is just the QR code LABEL (image) and rejected my package/return until I had Amazon send the Label again to my smart phone. My wife always shipped big shipments through his store, but NEVER AGAIN. MAJOR jerk of an owner. read more

Went in to print one copy, and the man working rudely informed that they charge $4 alone just to use their computers to print!!! Insane! won't be going there again, money hungry and rude service! read more

Lost my package, did not offer insurance for a package then refused to refund me the value of my package. Go with USPS or FedEx or simply a more competent UPS store that asks you if you want additional insurance before taking my money to ship my package. DO NOT GO HERE. Find a different location. read more

I have been meaning to ask the name of the gentleman who works at this store, and seems to always be helping customers. He is extremely kind, helpful, communicative, and enjoyable to come in to. The line moves quickly, the store is clean, and the staff are kind, helpful, and thorough read more

Very, very, very rude! Incredibly poor customer service. The guy answering the phone was so rude and unprofessional. Customer service is key to a businesses survival and this guy did not care a single bit. I understand the frustrations that come with working the holidays but it's no excuse to talk to and treat people as a pest. We are your business and income. Next time remember that when people call regarding important packages that matter to them. Next time let the person speak and ask questions before you hang up. read more

I usually really like this location, the line is short and staff is friendly and helpful. However my last interaction to print 1 sheet of paper sucked. First off the practice of charging a $4 flat email fee for printing is predatory. $4.15 to print 1 piece of paper. The system is outdated. Second off the older guy behind the counter was an a-hole, informed me of how to email and print then literally ignored me and looked through me to the next customer when I had a question. So I wondered around the store looking for this obscure email address taped to a tabletop in the corner until he finally acknowledged me again and directed me to it. Disappointing for such a usually nice and helpful place. read more

There is a older gentleman that works here i think he is the owner that is extremely rude!!. I have witnessed him be disrespectfu to an elderly women and l have also have had him be rude to me . The only time I come to this store is when the ladies are working. This place is down the street and I prefer to drive a extra 5 min so I don't have to deal with his unprofessionalism. read more

I can't believe that anyone could have such a different experience that it would warrant anything below three stars. That's kinda mind-blowing to me, as I have had a mailbox there for a year, visited it every day, only to be greeted and treated with such natural kindness. I can't think of a day where I didn't feel better leaving the center. I've also shipped from there and been just as pleased by the service. I have been meaning to write this review for a while. read more

It's not like I didn't gave this place a chance. But third times a charm! Someone's really needs to go in and train the staff what customer service is! They are very, very, very rude! Incredibly poor customer service!!! As a customer, who isn't in the business of mailing, I was following the return instructions given to me from the company I made a purchase from. They told me that I could take it to any local UPS store or the post office. Since the UPS store is closer, I went there. The gal behind the counter was so rude to me. She took my package and said to me, "I can give this to the postman when he comes, but I can't give you a receipt." Well...having been down that road with this UPS store before, I wasn't about to leave my return with them without getting a receipt. The first time I did that, Amazon said they never received the package and I had no proof of the return. When I went back to the UPS store, they told me that they ALWAYS give a receipt so I must have lost it. Well I can't lose what I never got! So this time, I asked for a receipt and the gal told me that she cannot give me one. I asked why? And she very rudely said to me, "all you have to do is look at the label! It says USPS which means United States Postal Service!" In a tone like I was an idiot! Granted that was my bad but they look so similar and she didn't have to be so dang rude about it! Then the man behind the counter who seems to be there most of the time, just stood there, watched, and said nothing! Again, I was just following the instructions and she really didn't answer my question as to why she couldn't give me a receipt. Then...when I asked for my package back...she just tossed it to me instead of handing it to me. She had no idea what was in the package! What a bitch! Someone PLEASE either give that store some immediate customer service training, or fire them all and hire people who know what customer service is!!! read more

Sooooo rude! Owner refused to provide any assistance with package that needed extra documents. Shipping label was purchased on UPS Website after the owner quoted a price over double the amount online. Go to any other location, terrible service and questionable ethics. read more

The gentleman by the name of Maury really needs to learn basic human interaction without being a pompous, rude, asshole. Cannot even let your customer ask a question??? I walk in, he barks at me put your box on the scale. Not hello, welcome--just immediately begins bossing me around. I start to pull out my labels from my pocket and before I can even begin to speak, he immediately repeats himself in an even more assertive tone. I say sorry, I have an unusual situation with Amazon and was given two labels. I am not sure which label I should give you (and set the box on the scale). My package contains multiple items all going to the same seller, and the only difference between the labels ---Immediately he interrupts me: "you have to figure out which label" --- yes, that is what i am trying to figure out, I explain. The only difference in the labels is one says 8lbs and the other 4lbs - again he interrupts me - the tracking numbers blah blah blah --- at this point I cannot believe this jerk. I interrupt him back, asking can i speak??? He stops, I ask him how much does the box weigh???? (I knew it wasn't 4, but it could be 8 or 12). He says its 8. I give him the 8lb label and walk out. He did this as two other customers are there who, by this point have stopped what they were doing because of how a simple interaction has now turned into a totally unnecessary moment of drama. This idiot must be the owner otherwise I can't imagine how he'd still have a job. A quick glance of other peoples reviews confirm this is his standard style "customer service", if one can even call it that... more like customer aggrivation. Maybe, just maybe, take 30 seconds to hear someone out. Idiot. read more

I have been using this UPS store for 10+ years. Always friendly, positive, and helpful no matter what I'm trying to send and where. I survived three kids living away at college with their help. They always have made me feel like my family is their family! read more

Printing stuff here is a joke. $4 to use PC. If I email the document to the store and you need to use it to finish my order I'm not paying for no fee. What's worse is I specifically asked what the fee was and was told something different. This is why small business go out of business, outrageous fees and untrained staff. read more

The owner is rude and has terrible customer service skills... Also he is a money grubber and after seeing that I had free pre paid shipping and just needed to print out three pages.. He charged me 4.99 to print out the three pages!!!! He said if you dont like it you cam go somewhere else ... Seriously dont come here usps or even fedex is a much better option read more

Absolutely amazing customer service. Everyone there helps us and is attentive to our need as a business. We have had a mailbox here for many years and this store a critical part of our ability to grow and still receive our packages as we outgrow our locations. During Covid-10 their staff has been very helpful and have gone out of their way to assist our business to be able to stay a business. Highly Recommend. Thank you! read more

not very friendly. I talked to him and he constantly left the conversation. he never solved my problem. never go there.

When it comes to shipping packages, I am unsure if I should go to UPS or the Post Office. I needed a specific sized box so I went with UPS, as the Post Office is limited on box sizes. All the customers seemed happy when they walked in and out of the store, and the man who owns the store knew most of the people's name. When it was my turn to be helped, he instantly suggested box sizes. I was just buying the box, but he asked me where I was going to send my package without me asking. He was able to give me an accurate estimate of how much it would cost and how long it would take to ship off the top of his head. Pretty impressive. I returned the next day to ship my items, turns out it cost 50% more, but my package weighted 3 times the amount that I thought it was. Customer service was top notch. A good personality is always a nice touch. Btw, they make copies of keys here if you need to get that done as well. read more

October 4 2017 8:50 am i experienced horrible Service from an older gentleman with salt and pepper colored hair who works mornings is extremely rude ! Customer service skills at this location is terrible very unprofessional, he also was rude to other customers that had questions. I was being nice to give two stars read more

Worse customer service ever! The worker was argumentative and initially refused to help me with a 9 ft. long box, gave me a dolly, and told me to get it myself. I will not be returning to this UPS store. I would rather drive a few miles out of my way to another UPS store than to deal with such rude service. read more

I've received terrible service from this location 90% of the time when returning amazon packages. I get attitude from the clerks for simply returning a package and my business seems like such a burden. I leave so frustrated after leaving feeling like I did something wrong when I didn't at all. Recently I brought 3 packages to return and was sent away saying everything was all good. Come to find a few days later only 2 of my 3 packages were registered for return. This location sucks!! read more

I came here to deposit checks into my USAA bank account after calling and speaking with a very pleasant man on the phone to make sure they had this service. It was my first time not mailing a check into my bank- way easier! The man and woman who worked at this UPS Store were really kind and fun to talk to! I just moved to Sacramento but it seems like people are cool here and way more easy going. This location was easy to get to and the parking lot was large enough with plenty of spots. I'll be back when I need to send a package. :) Thanks! It's a nice place to stop before heading to Whole Foods. read more

Michelle was a SUPER STAR! I came in with a box to ship a stuffed animal in. Due to the location being so remote the cost was going to be over $30! Of her own accord, she came up with a solution that saved me over $10!!! read more

Fast and friendly plus knowledgeable service! Mailed some papers to Germany and was pleased with how easy it was!

I had to send two items back that were delivered separate. Person helping me made me buy tape to affix them together. Offered zero help or gave me 2 cents worth of tape. Terrible customer service. read more

They do everything you would expect a UPS to do in terms of timely mailing and are helpful especially if you have the label pre=printed. Often they will ask you to just hand them the label, the package, and they will do the rest if its already boxed! Very helpful! However, I will say that I have no intention of coming back to this location in the future due to poor customer service! I have interacted with three different employees here over the past year and only one of them gives me consistently great service. The older gentleman, who I assume is an owner, was decently friendly and nice my first few times coming in to ship things and always helped me quickly. The issues began to arise when I needed to print any documents. I called one time to confirm that they had printing services and the guy seemed genuinely confused about what I was asking for.... I said, "well, to print documents from a USB" "ooooohhhhh we have that. yes." Okay.... so I ventured down there and he helped me understand how to use the printer and let me be. I printed a LOT of documents that day. I decided to sell my printer from my house when and to head to UPS when I needed something urgently. In early January, I began needing to print more consistently but still not enough to buy my own printer. I had about 50 pages of documents to print and a young asian (I think? Sorry! I'm not sure but she is ethnic for sure) woman was INCREDIBLY helpful and always has been quick to help me with a happy attitude and even remembers me! She will come out from the back even if someone else is helping me to just say hi which I find to be very nice. However, I feel like the gentleman working here is the reason this location has lost my business. I almost feel like he doesn't trust me, and although its been a few weeks since my last visit, I am still upset about the way I was treated. I have printed MANY documents at this UPS over the last 9 months and every time he acts like I cannot be trusted and he has to rip the pages from my hand to "count them" and assure I am being honest about how much I'm printing. Hello, if I was trying to scam you, I wouldn't be telling you I need to be charged for the most expensive type of print! (color on legal size) Not only that, but he was genuinely offended and snarky with me when I wouldn't hand over the documents on one visit where I printed about 70 legal size sheets of bank documents to send to the IRS!!! Dude, leave my personal business alone! I don't care if you "aren't looking", it's still confidential! The other woman (not the asian one) also we pretty rude to me when I needed help on a day I forgot my USB drive and needed to email the document. She was very short with me and clearly agitated that she had to actually do real work (ie sit at the computer, open the email, and press print). I am receiving a service, and although it doesn't require much, the service could at least be rung up with a kind attitude. I'm not asking for much. You don't even have to smile at me! But I would appreciate some level of neighborhood friendliness, especially considering I used to be a very regular customer. read more

Who seemed to be the owner helped me today with a total attitude. I will take my Chegg return books somewhere else that doesn't charge $2.15 to print the label for me. So rude! It's not about the money but the way the service clerk approached it. Buh bye read more

I am a regular shipper from this store for 4 + years!! I went to get documents to get notarized. The person was very rude. Instead of explaining what he needed he was very rude and made me feel like a criminal. I will never come back here again!! read more

I just wanted to say thank you to the manager there for today. I was purchasing some items that were kind of pricy and he saved me a lot of money. Hard to find good and honest people today. You should for sure go here for your shipping needs! read more

I was simply trying to return a package amazon sent me in error. The gentleman working there seemed so determined to get to spend extra money, it was unbelievable. Even when I attempted to call amazon not to complain but to try and find a reasonable solution he got really rude and irate with me. I will never return to this location and I am more than happy driving over to the UPS on Howe ave where the people there seem to be polite and care for their customers. read more