Worst experience I've ever had at this location. I've been coming here for several years and will…read morenever step foot in here again. Dropped off an item to be sent back. The box was open on the bottom and needed taping. We said to be careful when they lifted it and they dropped it as we were walking out. We were outside when a tall older man with glasses came out and started yelling at us outside to come get the box and they were refusing to send it back. We walked back in and our item was on the floor. No offer to tape it up or give us another box (we offered to pay). The item was delivered the same way we were returning it so we didn't have another box. We were returning a defective ice maker and because it had a small amount of water that leaked (probably a little water in the line when they dropped it). So they dropped it, couldn't get it back in the box correctly and then refused it. We were yelled at again by the jerk with glasses he said it's considered hazmat and the driver would not send it back. Water is hazmat...seriously?!?!?! The way we were treated was terrible from the minute we walked in, being yelled at in the parking lot and then again in the store. Did I have choice words on my way out? Yep I sure did. You can't treat customers with disrespect and then expect them to just take it. So to the man with the glasses and turban, you're a complete jerk and I hope you get fired! You have zero customer service skills and are incredibly rude.

I been coming here multiple times. They do get busy and the…read morepeople who work here they were nice. They let you know the price and all. I do recommend this place.

I frequent for large printing orders here. And every time staff help me and make sure things are…read moredone correctly. They would always pull up every single item and double check the paper I want, how many copies and whether I want it cut or not. They have a huge variety of services to fit lots of printing needs. It's so convenient to get everything done in one place. And if something doesn't come out the way you want they do their best to fix it and make sure you are satisfied. The price is absolutely fair as the prints come out true to color and vibrant. The quality of paper is great. My printed things would be protected by card boards so they are not gonna be damaged. And everything is neatly arranged in a box for me. I also really appreciate the staff there, very accommodating and helpful.

FedEx at Arden (Mall) is an extremely convenient location to ship your packages from this holiday…read moreseason. Unlike the post office , I appreciate the extra help I received when going into a FedEx (and UPS store). This location is open on Sundays. Great place for you to take your child to complete and print out their homework assignment if your computer and/or printer has failed you. All in one stop shop.

The staff at Arden Dispatch are the most friendly, engaged, happy folks ever. A pleasure to do…read morebusiness here.

They always go above and beyond to help. Sometimes I don't know which box to get for packages based…read moreon how much we need to send but still remain on budget and they always find a way to make it fit in the smallest box possible. No complaints just happy customer service!

I think if folks new about the Postal Annex they would be coming here in droves compared to the UPS…read morestore down the street. Same services and then some. No appointment needed for your passport photo. Drop off returns, etc. Amir was fantastic with friendly, professional and competent service. Price points can't be beat either. Thank you!

Know your shipping prices before your come in here. Quoted Shipping a $6 media mail package should…read morenot cost $24. I have no problem with people making some profit, but that's preposterous.

I went to print and fax some important documents. I was trying to access Google email. Moe was more…read morethan helpful and showed me other options of retrieving and printing my docs and getting them faxed. Her assistance saved me time and money. She had a very upbeat attitude. This is the FedEx located at 3100 Folsom Blvd.

Today was the second day within a week that I tried to return an Amazon order but ran into issues…read moreat the store. They have a self-service station that is easy to use however, both times that I went the label maker/receipt mechanism ran out of paper. Both times it caused my label to rip nor was the label readable, and there was no way I could've placed it on my Amazon return. Nor would it print out a receipt for me, as proof that I actually dropped the package off since the machine was out of paper. Today I got in line, just like I did last week, so that I could ask to have the paper refilled. The young lady with dark hair who helped me, was extremely rude and short with me. I told her what happened to the machine and she packaged my return and created another label to place on my package. I told her I needed a receipt as proof it was actually sent to Amazon. She told me she couldn't print it since I started it on the self-service machine. I insisted on a receipt since, once in the past, Amazon insisted they didn't receive a package and I wasn't given a refund for my return. The young lady continued to tell me that she couldn't finish what I started at the self service machine. Oddly enough, she re-printed a label so that it could be packaged on my return so I wasn't understanding why she couldn't print a receipt as proof that I dropped it off at their location. I insisted that if she was able to take my package and create a label, that she should be able to give me a receipt for that. After some back-and-forth and her being extremely short with me, miraculously, she was able to give me the receipt that I politely asked for. I remained calm and my demeanor wasn't sarcastic, nor did I raise my voice. I've worked in Customer Service for years and there are nasty and rude people that are extremely difficult to deal with or even speak to. I did nothing but keep my tone low and insist that I get something that she could've easily created and ultimately did. I'm trying to be empathetic because she's obviously in an entry-level role and probably deals with all walks of life, but I wasn't the cause of her poor attitude today.

We were the jerks that came in five minutes before closing, expecting to find some cranky clerk…read moreannoyed at our existence. Instead we found two friendly, helpful guys who insisted it was no big deal - even after having to help us with over a dozen Amazon returns It was an all hands on deck situation and they packed up and labeled our returns quickly and with a smile! It made my day! Thanks for letting us check off the last errand on our to do list guys!

We have used this location for our shipping needs many times, however, it is very difficult to come…read morehere if (Michael) is working. Today for example, my husband and I went to mail 2 items and this person michael, which is what he said his name was, is very rude, Unprofessional impatient and appears to hate his job. He is the most unprofessional, unapproachable individual that we have ever encountered in a business. We Literally walked out and did not do our business there and googled the next closest ups, went to the other one on el camino, where they were helpful, patient and approachable. This is not the first time encountering this individual. And I cannot imagine why he is still working there. I can't imagine that he does not get multiple complaints or feedback on him.

I went into the FedEx Office and was immediately greeted with a smile by Hieu. He asked me if he…read morecould help. I told him what my I needed to do and he helped me from start to finish. I feel like the luckiest customer of the day. Thank you so much Hieu, you made my day and life so much easier.

I was doing a printing project for a student organization and their machine ate $70 without getting…read moreme my prints and they weren't able to refund me on the spot. As a result this made it impossible to print even at another store because the organizations budget was tied up in this fedex printing service I never received. I went elsewhere and had to use my personal funds to print, and i will have to submit additional documentation to the student organization for reimbursement. Thanks for all the headache and complete inability to remedy the problem. Negative stars would be more accurate because all you did was create more work for me and I got nothing.

They are the best!! Friendly and helpful. You will never get better service anywhere else!!read more

Came across this new mail shipping center located in Elk Grove. It was perfect since I needed to…read moreship a package out. They can ship via fedex and USPS and they also offer a ton of services - printing, mail boxes, notary, shredding, passport photos, custom printing, and more. I'll definitely be back.

Very polite, we have used their notary service. When we have used their packing and shipping it has…read morealways been a great job. Would highly recommend their services!

This UPS Store has a great knowledgeable staff and an experienced notary who can handle complex…read moredocuments in an efficient manner. Highly recommend.

I recently worked with Sunlight Graphics for one of the most important print projects of my life --…read moremy grandmother's funeral programs -- and I have to say, Mustafa and his team truly went above and beyond from start to finish. When I first reached out for a quote, Mustafa responded the very same day with professionalism and warmth. Once my design was ready, I stopped by the shop, and he immediately began reformatting my files right in front of me, making sure every detail was perfect for print. That level of care and attention is rare! It showed how much pride he takes in his work and how much he values his clients. As a designer I am highly focused on quality and value and the turnaround time was incredibly fast -- about two and a half to three days -- and the quality was outstanding. We chose a magazine-style paper for the obituaries, and they came out absolutely beautiful. There was a small hiccup with the printer on the first batch, but what impressed me most was how Mustafa handled it. Without hesitation, he took full ownership, explained the issue, and reprinted everything perfectly by the very next day. That kind of integrity and commitment to excellence is what truly sets this business apart! When we handed out the obituaries at the funeral, everyone loved them! It meant the world to me and my family to have something so beautifully made to honor my grandmother's memory. Sunlight Graphics is hands down the best print shop in Sacramento. The quality, professionalism, and personal care they provide are unmatched. From now on, this is the only place I'll be using for all my client and printing needs. Thank you, Mustafa, for your kindness, your quick turnaround, and for treating this project like it mattered to you personally. You truly made a difference!

We got several items printed on our own clothing we brought it. 3 Items were printed crooked or the…read morelogo slightly "scrunched". The rest was printed well. The customer service was absolutely top notch! Mustafa will work to make sure you're happy with your experience there. He offered to fix one of the misprinted items but ended up compensating us. Overall we are extremely impressed with Mustafa's customer service! You haven't had this kind of attentiveness from someone who truly cares about what they're doing since pre-Biden.