Worst experience I've ever had at this location. I've been coming here for several years and will never step foot in here again. Dropped off an item to be sent back. The box was open on the bottom and needed taping. We said to be careful when they lifted it and they dropped it as we were walking out. We were outside when a tall older man with glasses came out and started yelling at us outside to come get the box and they were refusing to send it back. We walked back in and our item was on the floor. No offer to tape it up or give us another box (we offered to pay). The item was delivered the same way we were returning it so we didn't have another box. We were returning a defective ice maker and because it had a small amount of water that leaked (probably a little water in the line when they dropped it). So they dropped it, couldn't get it back in the box correctly and then refused it. We were yelled at again by the jerk with glasses he said it's considered hazmat and the driver would not send it back. Water is hazmat...seriously?!?!?! The way we were treated was terrible from the minute we walked in, being yelled at in the parking lot and then again in the store. Did I have choice words on my way out? Yep I sure did. You can't treat customers with disrespect and then expect them to just take it. So to the man with the glasses and turban, you're a complete jerk and I hope you get fired! You have zero customer service skills and are incredibly rude. read more

I been coming here multiple times. They do get busy and the people who work here they were nice. They let you know the price and all. I do recommend this place. read more

I swing by this location about once a month to drop off a rent check into my landlord's PO box. And honestly? It's always a bit of a toss-up. Sometimes the staff is friendly and efficient, sometimes... not so much. Definitely depends on the day. The store itself is always clean and orderly, which is a plus. That said, my last visit was a little odd. I handed my envelope to the staff member at the counter, signed the drop-off clipboard like usual, and then she tried to hand the envelope back to me. I had to politely remind her that it needed to go into the PO box. She kind of paused and then went, "Oh," and took it back. I'm not sure if she was unsure of the process, or if it had just been that kind of day and she glitched a bit. Either way, the check made it to my landlord, so no harm done. Overall, no major complaints about this place... but also, not much to rave about either. It gets the job done. read more

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The employees are always helpful and polite. The line moved quickly when there is one.

I came in with a lot of packages about 5-7 mins they were closing. Brian didn't give me a hard time and maintain the same level of customer service the entire time. He was pleasant and assured me I was fine when I apologized for my late arrival considering how many packages I had. Parwinder was agitated and made many attempts to get me to leave. He asked that I assist myself with self checkout when I needed help. He huffed, puffed, and said to come an hr early despite my apology and all my packages being organized, ready to go! Their system wasn't efficient in speed and perhaps they were already backed up. He made me feel really uncomfortable, but I got my task completed despite his comments. He later helped out to help the process go faster. His attitude turned around once he noticed my packages organized and ready to scan and go. I understood Parwinder's frustration and don't hold it against him. Just think he could have handled it with a little more grace as did, Brian and Chris. So far the new owners have been an adjustment to the previous. But I think we will be fine :) read more

I made a mistake and decided to give this UPS store another chance and the service level has not changed . I made an appointment today with the notary to get some legal documents notarized and the gentleman who helped me was not clear in the pricing . Definitely will not be back . read more

Completely disappointed with the new ownership, they nickel and dime you for everything. The old owners would graciously tape up your box if you brought it in ready to go. The new owners charge you $3 per foot! Additionally, if you prefer not to use self service, they're extremely rude about it. Clearly customer service is not their priority. I would give them zero stars if possible. Sad to say we will no longer be supporting this location.. the UPS store on Folsom Boulevard continues to offer excellent customer service, they will get all of our business now, despite the less convenient location. read more

I went here to get four copies made. Was charged $8. The photos came up streaky like their printer was low on ink. I came back and they told me they cannot fix and also cannot do refunds. read more

This location is my to go place to drop off returns from Amazon. I must say I love this location, every employee seems to be helpful and kind. There is also a lot of grocery store and restaurant around the area so if I feel like eating after. I can just walk to another restaurant of my choice to eat. Keep up the good work. Thank you read more

Have been a loyal customer at this UPS location for about 10 years, including as a box holder. Recently under new ownership and the focus on service has plummeted. There can be a long line, but no one, including the owner, acknowledges that people are waiting. Instead they calmly go about their back office work as if nobody is waiting. Very frustrating. It was not this way with the previous owner. Also, they were unexpectedly closed on New Year's Eve this year which was a Tuesday, i.e. normal business day. This messed up some very important shipments I needed to receive that day, including perishable items. It is not acceptable to be closed on what is essentially a normal business day. Certainly the shippers believe it to be a normal business day. read more

Made an appointment to get a document notarized. Arrived on time and was told "she's doing an interview it'll be about 30 minutes". When I asked what the point of the appointment was the kid said "it's kind of a weird time." Huh? read more

DO NOT GO HERE! TERRIBLE! The worst customer service I have ever encountered. Totally unhelpful, and wanted to charge for a couple pieces of tape and THE TIME !!!!!!! it took to tape (not over 20 seconds). Was ABRASIVELY told it's just business and they have to make a profit. I didn't pay it, and they did blow it off (charging) as I made it clear I was disgusted. Nickel and dime mentality and staff member had the decorum of a Mack truck. YUCK, YUCK, YUCK! I'll never step foot in this place again. Next time I'll go to FedEx just down the street where CUSTOMER SERVICE AND KINDNESS IS CONSIDERED IMPORTANT! ALSO, two of the thre people who were working in this place had rather extreme personal hygiene problems. I don't want to be gross; I'll spare you the details. I haven't been here in a couple of years and EVERYTHING has changed about this place. Must be under new (bad) management. read more

Amazing, thorough, and professional. The service for notary, signatures, shipping, and PMB is was consolidated in this one stop.

I had a ton of Amazon returns to take care of today and the gal that helped me was very patient. It was a lot to do and I really appreciate her not giving me attitude about the returns. This UPS does have notary completed inside so it can get pretty busy. I came in during my lunch hour and there were atleast 5 people in line for notary alone. Just keep that in mind if you're coming in to get something notarized! Give yourself plenty of time. read more

I've gone to this location for years and recently every experience has been disappointing. Most recently, the people at the registers were yelling to everyone who came in to just go to a kiosk instead of asking what they needed done. I had something that couldn't be done via the kiosk and one thing that could be and they were very pushy insisting I do the one thing via kiosk and then come back to the line. No thanks--I'll just do both and keep my place in the very long line. Then, when it was my turn, she was so preoccupied with someone who had finished before me that she continued conversing with another customer, while also going to help other employees and charged me incorrectly. Once that was corrected, she then put my package and stamp down and WALKED AWAY mid transaction, not adhering the stamp to my package. I had to wait there for another employee to help me finish the task. Finally, after that terrible experience, my package arrived to the recipient clearly opened carefully and resealed up with my contents stolen. I am not claiming that I know what exactly happened and how my package contents "went missing", but I will say it was rather suspicious. Overall, very unhappy these days with this location and I will not be back. read more

Do not ship here owner of store is an older women very rude and wasn't helpful and RACIST! I sent a package there for my business flew in town from Los Angeles. I PAID for it to held at her access point she signed for it when we came in to pick it up she refused to give us the package and LIED and said it was sent back to sender. WE DROVE 30 min all the way to the ups customer center and was told by ups her business was liable if they did not release the package. we came back with evidence it was delivered and pointed out that she has helpful to everyone but us ! She was obviously being discriminatory and racist to everyone she was not helpful at all refused to help. MAGICALLY THE PACKAGED REAPPEARED! This women is a racist and a liar! read more

The UPS Store - Shipping Centers Near Me - Sacramento, California

The young guy with curly hair, wish I remembered his name... he's always so nice. Gets everything done quickly and seems so non judgmental and patient. It's really nice, I prefer to go here because of him. Sometimes I can feel super self conscious dropping off multiple Amazon returns or something like that (that's definitely a me problem I know) but he is always so chill and friendly. Thanks man read more

Clean environment, friendly and helpful service, efficient and quick. Nothing I can wish for more!

Over the past couple of weeks myself and some colleagues have brought in two very large shipments that needed to be shipped to various locations. Every employee we encountered was helpful and accommodating, given the amount of space our shipments took up. We worked with the following individuals: Summer, Cindy, Joe, & Diane. read more

The UPS Store - Shipment #2 - the largest of our shipments - Shipping Centers Near Me - Sacramento, California

I had to drop off a UPS package to Amazon. Well let me tell you about the micro mini parking stalls! OMG (stands for Oh My Goodness) not what you probably thought I meant. But any way the traffic just getting to them was horrible but back to the parking stalls. Well the car I was next to was on the passenger line and the drivers side was less than 6 inched from the line. But that has nothing to do with the UPS store. This place is not only neat but so friendly. I was greeted by the nicest employee at 4:30 pm and she told me I could drop off my package on the counter if I was in a hurry or wait for a receipt showing I dropped it off. It was no trouble waiting the 3 minutes to get a receipt. I over heard the employee talking to another customer and it sounded like they had known each other for a long time. But my point is both of the employees were kind efficient and happy to help! I'll go back when I have other postal or UPS needs. Thank you UPS store for the pleasant environment and courteous two employees working at this location! I give them very happy customer!!! read more

I always go to UPS for shipping but when it comes down to printing don't go hereeeee!!!!! I went in to print three photos, and when i asked the guy for help he pointed me to a computer and said "use that". I didn't know how to set it up or anything. The associate then told me to swipe my card because you have to pay to use the computer that loads your pictures.................. okay....... i swiped my card. Then i asked for photo paper so i could print my pictures in better quality and he handed me a regular white sheet paper and said "this is the best we have so yeah". I didn't end up printing my pictures and was still charged to "use the computer". Do yourself a favor and don't come here to print read more

The UPS Store - Shipping Centers Near Me - Sacramento, California

Thank you so so much to Jordan and his team for helping my client. You seriously helped us out so much. Was able to get my client her documents printed and ready to go . Will definitely use this service again read more

Never use UPS for delivery of anything. They are notorious for losing items and wrong deliveries. We recently paid premium fees for a delivery to the wrong building, which they admitted. The follow up has been very poor. No one has even tried to retrieve it, no one apologized, no follow up phone call. Just a series of recordings that eventually hang up on you. The Customer Care number is just another recording, so don't waste your time. Not trying to be negative here, just completely honest. read more

Very friendly service with smiles!! Jennifer ( Notary), took care of my mailing needs. I got there to do my printing just in time.. long line awaits! ! Great service! read more

Excellent customer service. Hardworking and pleasant employees. Big shout out to Diane and Joe for continuing to work past closing hours to satisfy customer needs. read more

It costs $3.15 for each email you send to them to print and then 25 cents per sheet. One of the lady staff knew I was sending multiple emails but did not tell me abt the price until she'd printed them. Fortunately, & props to her, she charged me only $3.15 for all 5 emails. Usu the most charged is $2 for emailing no limit, then 25 cents/page. Shout out to my usual store, Just Send It #1 in Citrus Hts. 25 cents/ sheet. No fee. read more

The slowest service I have ever had. I was in line for 40 min!!! Cashiers are supeeer sloooow like sloths in Zootopia cartoon. read more

I receive mail from "the california council for corporations" which is a total business scam, with this location as the return address box #216. Maybe they should pay some attention to who their customers say they are. http://www.nationalcorp.com/ncr/resources/Corporate-Resources/Misleading-Annual-Report-and-Compliance-Solicitations http://info.nationalcorp.com/blog/bid/359676/Beware-of-New-Council-for-Corporations-Corporate-Compliance-Scam read more

Don't even waste your time trying to call this store and ask a question. They have an impenetrable phone tree that never, ever, let's you get through to a representative, no matter how many times you ask "representative." When I did tell the phone tree what I wanted, she just kept telling me she didn't understand the question. I called the FedEx store about a mile away, they answered and I took my business there. Terrible customer service at UPS Store. read more

I arrived at 2:45pm to mail a few returns on a Sunday. Oscar helped me. I was having difficulty printing the return labels. It was now after 3 PM which was their closing time. Oscar was very calm and showed me how to open up my email and print them. He stayed open and helped me till 3:30 PM. This was a half hour after closing time. If you have to go to UPS I would go to the Fair Oaks location. Everyone is so helpful and knowledgeable! Thank you again Oscar for the exceptional service! read more

I have good service at this UPS Store location the majority of the time when I come in for a few minutes to drop off my prepaid UPS packages. The associates are friendly and are quick to take my packages and give me a receipt so I can be on my way. This is true most of the time but last time I had to wait over 10 minutes for one associate to stop cleaning up and emptying the trash (while the second associate helped a customer with 350 packages) as there were 4 customers standing in line waiting to be helped. Really?! The store is quite small but does still take passport photos and has some mailboxes in the back. They also have plenty of mailing and office supplies to help you with all your packing and shipping needs. Keep in mind though, they are located inside of Loehman's Plaza so make sure to avoid the store during the lunch rush unless you don't mind circling for a spot. read more

I had a package that was free shipping. They gave me free shipping but then told me I had to pay $3 for packaging. I did not see them package it and thought that was odd so when I went back in to get my $3 dollars back they had wrapped it in some dank grey plastic! It was a college book that I needed to be somewhat protected and I feel that for $3 that was a ripoff. Shipped another book from a different ups store and they were kind and it was only $2.50 for a bubble wrapped envelope! I think the Fair Oaks location tries to rip you off and I will never go back there. read more

Excellent customer service! They went above and beyond and accepted my drop off package after closing hours. I always have a great experience with this store and staff. Thank you! read more

Very friendly fast service helpful too..might i mention it is also next to jamba juice =) read more

Absolute worst service I've ever experienced. Slow as dirt, rude and obnoxious responses when asked for shipping rates...this is a shipping store right?!?. Idiots were giggling how they had a customer's address and name wrong for years. Do not get a po box here, they will loose your mail. I can't put my finger on it exactly, but they are almost discriminatory to customers (certain staff), and it leaves an unwanted feeling of disgust. They skipped a woman who was standing there first in line 5 times, deliberately stepping to the side and asking for the next person! Wow!... The disarray of behind the counter crap and other people's mail is embarrassing. Avoid! read more

This is s very convenient location, very convenient in the neighborhood, the staff is very nice and helpful, the pricing is much better than FedEx, has everything necessary if you ship staff regularly, also it is open until 6:30pm which makes it very convenient, to ship stuff after work. They help you package too, I recommend read more

The UPS Store - Shipping Centers Near Me - Sacramento, California

I don't know if all the reviewers are going to the same UPS store that I'm going to but I've had nothing but friendly-courteous assistance plus no long long waits. Love they have a notary here also. My favorite store to go to.. read more

It's now 15 minutes after opening time and the lights are dark. Someone didn't show up to work today

I called because I needed to do live scan fingerprinting and I was totally running late. Luckily for me Cindy answered the phone and stayed twenty minutes after closing to help me do my live scan fingerprinting. I was overjoyed to have this done, thank you Cindy you are an angel! read more

Friendly,fast service helpful , accepts USPS packages...