This is a busy neighborhood UPS store. They have enough workers to take care of customers, also…read moreself serv kiosks. They can easily handle all my Amazon and tictok returns!

When the store hours say 8:30 and you show up and it's closed! Then wait for 30 min still closed?…read morePlease adjust your hours of operation as ppl plan their days based on this simple concept. When you update the store hours I will remove this rating. let's see who's watching

This is the third time I've come to this branch of the UPS store and I have enjoyed it every single…read moretime. I'm surprised to see that it ranks so low but I've never had any bad experiences here. Even today, while going in to return an item to be shipped back out, the staff was patient and helpful. I would definitely continue to come and do a business here. Thank you for making things easy for me to ship out, return or even with answering questions. I have never had a bad experience here yet.

was kinda put-off coming here because of the reviews but glad i did! Wasnt sure at all what i was…read moredoing or how it worked and the staff was so nice and helpful! they pointed me in the right direction and helped me through all the steps. the two girls working tuesday morning are the best!!! thanks guys

Easy in and out for printing, copies or dropping off some mail. The gal there is very nice too…read more Prices are fair.

They're always so nice and helpful! I only come here to ship out packages because they have such…read moregreat customer service.

Love this place! Always super friendly and helpful! I use them daily to ship out packages from my…read moresmall business.

This place is located off of Nevada City highway in Grass Valley (same shopping center as SavMart…read moreand B&C hardware. I dont like going to the post office around the holidays so this is a great place to go to! It does everything the post office can do! I went in today to make copies and send a letter certified. They have packaging material and a copy machine as well as a computer to use. They do passport photos...faxing...and have cute cards in the store. They have mail boxes inside that you can rent which is great! Becca waited on me and she was very friendly and professional! I really liked that there was no line and got in and out quickly! They open at 9am. Convenient location and plenty of parking available. I will definitely use them again for my Christmas packages!

Lily was welcoming from the moment we stepped in. Jessica made special effort on the day after…read moreChristmas to help us with required notary documents. Our go to place.

Oh this wonderful place - I couldn't live without it. Jessica helps me just about every week and…read moregoes the extra mile with each transaction. Every holiday, every birthday! Every time. So friendly and efficient. I always know my packages will get to their destination, and look cute! Also, Jessica has a huge array of beautiful Christian gifts, candles and cards, which really saves me sometimes when I have to find a gift in a pinch. I love this store. I'll be a customer, forever.

My favorite place to come mail off letters, packages, etc…read more There is hardly ever a line, unlike at the post office, and I'm in and out in minutes. The prices here can be a little higher, but if you have everything already packed up, or even a pre-purchased label, you won't have to worry about any of that. It's always clean inside, staff is quick to get the line moving and to make things as easy as possible for you. Parking is also extremely convenient here, unlike at the post office.

Very efficient upon every visit. Whether you are just dropping off…read more packages or need packaging, they are there yo help. Very pleasant staff also. A+++

The employees here are always so polite and friendly. They're hard working and never shy of being…read moreloaded with lots of mail. My husband and I prefer dropping off mail here instead of the UPS close by. We're happy they're around to take all different types of mail. They've been so helpful with our business.

This place is organized and the woman I've interacted with has been helpful every time I've gone…read morein, even if I'm spending very little or getting a referral to another business. I refer others there whenever I can because I know they'll be in competent hands. This is the independent business difference on display.

They are so nice to their customers Also extremely…read moreefficient Even during the holidays I was in and out within a couple of minutes So much easier than the local post office

This place is hands down the best. Super helpful and really make things so easy. I've only used…read morethem for shipping but I ran into an issue and they were so amazing. Love our small town and its businesses.

This is very reliable service location for mailing packages. Staff is efficient, consistent and…read morealways eager to make sure your packages are in good hands. Miguel is super helpful and always so courteous. Great services and place is organized. It's quick and efficiently process in comparison to post office.

do not go here : very disginest tried to make me pay 47$ for a13$ price. i was subjected to…read moremisleading shipping practices and potential misrepresentation of USPS shipping services. On the date of the incident, I visited this business to send a standard document envelope from Napa, California to Santa Monica, California. I explicitly requested the most economical ground shipping option with tracking. Instead, I was informed of the following: That USPS tracking was not available for my shipment; That I was required to use FedEx tracking instead; That the cost to ship a standard envelope would be $47. This pricing and explanation appeared inconsistent with standard USPS ground shipping services. Based on my prior experience using independent mail centers in Benicia and Glen Cove, similar shipments typically cost approximately $5-$13 and include tracking as part of the service. After leaving the business, I independently verified the issue: A USPS representative confirmed that the quoted price was not consistent with USPS Ground Advantage pricing; Independent mail centers in Benicia and Glen Cove confirmed that USPS tracking is normally included and that the $47 charge was significantly above standard rates; I later completed the same shipment at a different mail center in Glen Cove for approximately $13 using USPS Ground service with tracking included. This suggests the possibility that I was either misinformed about available shipping options or directed toward a significantly more expensive service than what I requested. The behavior I experienced may potentially fall under deceptive shipping or misrepresentation practices involving mail services, including situations where customers are: Told USPS services are unavailable when they are actually standard options; Directed toward higher-cost carriers without clear justification; Given inconsistent or misleading information about tracking requirements. I am also concerned about the potential impact on vulnerable individuals. While in the business, I observed elderly individuals and individuals who may have limited English proficiency, who could be more susceptible to unclear or misleading pricing practices. When I questioned the pricing and declined to proceed, I was met with a dismissive response, including the phrase "Welcome to Napa," delivered in a condescending tone. This interaction gave the impression that such pricing and treatment may be considered normal in Napa, which is deeply concerning as a consumer and community member.

I think if folks new about the Postal Annex they would be coming here in droves compared to the UPS…read morestore down the street. Same services and then some. No appointment needed for your passport photo. Drop off returns, etc. Amir was fantastic with friendly, professional and competent service. Price points can't be beat either. Thank you!

Know your shipping prices before your come in here. Quoted Shipping a $6 media mail package should…read morenot cost $24. I have no problem with people making some profit, but that's preposterous.