I mailed a package from the Post Office and the visit was simple and straightforward. The staff…read moremember was polite and made sure the label was correct before finalizing the shipment. Everything felt professional.

It's sad to see that every time I review this post office, it's a zero star, but you have to put…read moresomething so it gets one star. I don't know how they survive. Our regular male carrier is wonderful. She is so careful with the mail and checks and make sure we don't have any outgoing. She is great. But every single time she leaves to go on vacation or takes a day off whoever substitutes for her is the worst. Yesterday, the mail carrier hands me the mail in my hand because we were sitting outside. I am sitting with my friend who lives two houses down and I have her mail in my hand. So I give her her mail and I tried to catch up with the male carrier who is already a few houses down, but he can't hear me because he has earphones on. When I finally catch up to him to let him know that he gave me the wrong mail, and where is my mail, he just looks at me" oh yeah, one house didn't have mail today so I just got turned around." that's his response. Not oh sorry let me go check on that or anything else. No he turns around and keeps delivering the mail so I'm not sure if anybody got their mail yesterday or if we all have someone else's mail because he got turned around because one house didn't have the mail? He absolutely did not care, and did not make any initiative to fix this. So I'm not sure if somebody else got my mail yesterday I didn't. So then I tried to call the Arden post office today to talk to the manager and let him know this is going on. No luck you can call there 20 times nobody will answer the phone. I will probably have to make my way over there in person, but honestly, I don't think it will help. The postal people have one job to do, and in the case of the mail carrier. It's to make sure they're giving you the right mail. It's not OK that the day your regular carrier goes on vacation everyone's mail gets delivered wrong. It is tax season, I also run a business and I don't need to have my mail all over the neighborhood . I'm sure other people don't either.

Collen helped me get my mail to be delivered its was delayed. She is the best. And she called me to…read moresay its being taken care off. Thank you collen​

There is no self serve kiosk like in the photos and the lines are always long, they don't have…read moreenough staff

I've been coming to this post office for about two years now, and as a small business owner who…read moreships out orders almost every other day, I rely on this location a lot since they are amazing and I've never had a problem with them! I normally bring in multiple small packages at a time, and I've always tried to be respectful, patient, and understanding of how busy postal work can be. I don't usually leave reviews, but I felt it was important to share my experience in hopes it helps improve things. There is a blonde woman who often wears a ponytail with glasses who often works near the pickup window/door, and on three separate occasions--spread out over months--she has made me feel very uncomfortable when dropping off my packages. Each time, as I place my orders on the drop-off counter, she sighs loudly, rolls her eyes, or looks annoyed. I always apologize and try to be considerate, but the reaction still makes me feel like I'm doing something wrong just by dropping off my shipments. I completely understand that long days and constant customer flow can be tiring. We're all human, and we all get frustrated. But as customers, especially those who come frequently and are always respectful, we shouldn't be made to feel like an inconvenience. This is part of the service the post office provides, and I'm simply doing what I'm supposed to do as a shipper. I truly hope she (or management) sees this and takes it as constructive feedback. I'm not upset, just hoping for a little more professionalism and kindness. A small attitude shift goes a long way, especially in a community postal office where many of us come weekly or even daily. I'd hate for other customers to feel the way I've felt during these interactions. Other than this repeated issue, the rest of the staff has always been helpful and kind!! I just hope this concern is taken seriously so everyone can feel comfortable coming here.

I came here to pick up some mail as well as get a new mail key I was able to get my key just fine…read morebut I was informed that my mail should be in the mailbox. I have not looked at my mailbox in over three months and it's a very small box so I did not think everything would fit in there. I was trying to ask some questions regarding if any mail could still be here And while the attendant was being super nice and helpful, he was answering my questions. This lady who seemed to be a supervisor wearing a green shirt practically closed a little window in my face while I was asking a question. I just thought that was incredibly rude. He was trying to answer my question fine and I don't think she had to slam the door in my face like that.

I've been going to this post office for many years. I also lease a small PO Box at this location…read more There is always ample parking. The parking lot gets crowded around the beginning and middle of the month as well as on a few days during the week due to school pickup and drop-offs related to the high school next door. The interior is always clean. The self service kiosk is great when you just need stamps or have basic envelopes/packages to mail. The staff are always so friendly and helpful. I love the greeting card section inside as it saves the time of having to go to a store. This location has mailing supplies and boxes/envelopes. The staff will also assist you with choosing the correct box/envelope to mail your particular item(s). I really appreciate that this location is open on Saturdays.

This post office is close to my house so every once in a while I'll stop by to run errands. During…read morebusy times there might be a line, especially during the holiday rush. Their customer service has always been good. The workers at the counter are kind and helpful! The supervisor was also able to promptly help me when an item was mis-delivered by our mail carrier. Overall, I enjoy having this post office so close to my house!

Never thought I'd be in giving a 5 star review for a post office but here we are…read more I moved here from LA and have never before left a USPS laughing and smiling. One of the employees, Bobby, I believe his name is, truly makes my day any time I go in. His humor, positive attitude, and kindness really makes me value the impact of friendly customer service and reminds me of the positive impact that an individual can make on someone's day. He needs a raise and he needs to be recognized.

We've been here a few times and the service has been efficient. My dad needed to mail a letter…read moreoverseas and the clerk was very helpful as she told him how much postage was needed in order to mail it to India. This location has a Self-service kiosk where you can buy stamps, ship packages, and mail letters. They also have a gift cards selection which includes brands like Amazon, Starbucks, Old Navy, Marshall's, McDonald's, and TJ Maxx.

I know this may be a stretch for a postal office or any government building experience, but I…read moredefinitely had a 5/5 experience with Collin. First, the place is pretty clean and well organized. It's easy to access. For me, these experiences boil down to the customer experience. Upfront, I am not a weekly or even monthly person that sends packages. I'm not really sure how to use a stamp to be honest with you or where to buy them. FYI, you can buy them at the post office. Anyway, I definitely came unprepared with my shipping label the first get-go. Collin delicately explained to me that this needs to be printed out or that a QR code needs to be provided, and that they can't receive emails from us. The second time around I was still unprepared despite printing the label. He generously help taped up my package and made a note that other post offices may not be as nice. Overall, I've never had a completely bad experience here, but this was particularly nice, so I wanted to give credit where credit is due.

Ruby is rude... I wanted to 2day an item and selecting…read morepriority shipping usually gives the me ability to ship within a timeframe, RUBY prompted thru the screens without giving me options. Her customer service is poor and her attitude is even worst. I couldn't verify the address until the sticker was already printed and in my face. Now my package will arrive later than expected because I was rushed by RUBY.. IF YOU SEE HER DEAD GAZE AVOID HER AT ALL COST. SHE DOESNT CARE TO ALLOW YOU TO READ THE SCREEN OR SELECT DATES, SMH I HATE THAT I LEFT MY PACKAGES WITH HER. She rushed wasn't friendly and seemed annoyed

Hello, I would love to say I love coming to this post office first it was VINCE He's very kind and…read morehe's very patient. He's always has a smile so I want to say thank you. Amazing customer service very patient and has a beautiful smile that lights up the whole room. and there is another person a young lady name LEISA what a wonderful, amazing beautiful smile always happy and very colorful. I love her orange and pink flowers that she has there. She is a breath of fresh air. I was explaining to them today I kept forgetting to get their names to say how welcome it is for the come in there and they say hello to you and they take all the time and all of that she explained to me today how the process worked with the packaging and I appreciate her customer customer service and her patience. I was explaining to them how hard it is to work in customer service I work in customer service and it's very hard dealing with people and having patience and listening and keeping a smile, even though they don't make any sense after the things they say or what they're coming in there to get or whatever, but if you guys can let them know by giving them a pat on the shoulder and letting them know how much you guys appreciate having them there and all the hard work and they do this is a very very very very busy post office and it takes a lot of patience in the middle of the area where it's at, but just to say I see him every time I come and it's always joy the CD two these two and so if you guys can let them know that and show them this message that I appreciate them and acknowledge them and just taking out the time of the day to give somebody patience and the smile is a lot thank you my name is Andi (Andrea)have a great day yeah

Not possible to contact a supervisor here. The Cleark will lie to you about if you can send a…read morepackage overseas. I was told my package was not in compliance, but everything was in compliance. I then took it Royal Oaks Post Office who said there was no problems with my package. and sent it off with a verbal guarantee. I had a similar problem a few months back. but then they had a supervisor present who got them to behave. our mail service at Colonial Post office has gone 3rd world.

I visited this USPS location to ship a small package and had a frustrating experience overall…read more The clerk initially told me I needed to pay around $55 for the shipment and sounded very certain about it. However, his coworker overheard the conversation and corrected him, explaining that the USPS First Class/Priority option for small packages in the ~$10-$22 range was acceptable instead. There were also multiple errors when entering my address information to create shipping label. It took about four attempts before everything was finally correct. What made the interaction more frustrating was that the clerk partially blamed my handwriting, even though I wrote everything clearly in capital letters. In fact, some words were entered correctly on earlier attempts but incorrectly on later ones, while different mistakes appeared in other fields. That made it clear the issue was not my handwriting, but repeated data-entry errors during the transaction. I remained polite and cooperative throughout the interaction, so it was disappointing that there was no acknowledgment or simple apology for the inconvenience after the repeated errors and confusion. Overall, the issue was eventually resolved, but the experience lacked accuracy, communication, and professionalism. 3 stars.

SIX MONTHS. October 2025 to March 2026…read more That is how long it took for me to get my mail off of HOLD and delivered back to my mailbox after requesting it be re-keyed due to someone having a master key and stealing mail from our neighborhood. I mean the staff is courteous and helpful for the most part, when you come in, but the wait is horrible. There is usually only one, sometimes two, people at the counter with a long line to wait. So, don't come here if you're looking to get in and out. Be prepared to wait at minimum 15 minutes or more. I just say, after repeated visits and being told, "I'll pull your address so it gets done soon," for almost 6 months, did not make experiences at this location feel good.

Recently visited this location for their passport services. We went on a week day afternoon, 2…read morehours before closing. No appointment. There was only one person doing the passport paperwork. We waiting about 1.5 hours with 4 people (non appointment) ahead of us. Although plenty of people who did have appointments came in between. Spoke to another customer and they stated that it was a hit or miss. There are times where there's no wait vs a long wait. We expedited our passport. We received it very quick, probably a week after.

The passport application process is easy and efficient if you come prepared!…read more 1) Make an appointment on the USPS website for passport application and/or passport photos. They accept walk-ins but not sure how quickly the line goes. I had an appointment at 5PM on a Monday and the waiting room was packed when I arrived at 4:45PM. I was called back by 4:55PM for my appointment, bypassing the walk-ins. 2) Application - there are passport applications in the waiting area but I printed and filled mines out prior. 2a) Documents - Have the original copies of your supporting documents signed and ready. I made photocopies prior but they made new copies for me (so you don't necessarily have to make copies beforehand) 2b) Fees - Make sure to double check the application instructions and fees accordingly so you can prepare a check/money order for the passport. Passport photos were $15 which is a good deal compared to Fedex/Staples which is closer to $18-$19? And it's convenient to just have them take it and attach to the application. USPS charges $35 processing fee. I paid with a credit card but had my debit card/checkbook just in case. 3) Track - I received an email ~ 5 days later saying my application was received and received my passport in the mail ~ 2 weeks after my appointment (not expedited). Was told that supporting documents arrive in the mail a few weeks after you get your passport. Located in a smaller parking lot but not difficult to find parking. The passport office is to the right of the USPS main entrance. Hope this helps!

Well this was an experience! Had to come here because we were advised this location managed for…read moreour business reply account. It is located what looks like a converted Hotel with several businesses inside the rooms. Thankfully there was a big sign that said Post Office here and it directed you where to go so it is on the other side where there is a main entrance. It is quite large inside with several PO boxes. The ladies inside were very nice but not with in depth knowledge beyond basic postal services. We almost had to reach out to our business contact at the main post office but after 15-20 mins finally got our transaction done. It is off of a very busy street in a super old building.

This is the best Post Office closed to my work. We have three Post Offices within 2-3 miles radius…read more Unfortunately, the closest Post office to my work is the busiest Post Office in the area! I normally drive a little farther to this one at the corner of Fulton Ave and Marconi Ave. This one has way fewer customers all the time. I think is because of the location. The Post Office is deep inside a parking lot all the way to the end and the parking lot entrance is on Marconi Ave instant-on Fulton Ave as the address shown! This office usually has only one or two windows open. But I have never seen more than 3-4 customers inside. It is way better than the one on Arden Way or the one on El Camino Ave. I normally spend less than 5 minutes in this office for the window services. Many parking available in front of this Post Office and driveway drop off is also available!