Great customer service at this location. Don't go to ups down the street they are way too busy and…read morethe staff don't care about you. The staff at this location are always friendly and always make what you want to ship work.

I have used this postal annex for years and until yesterday enjoyed the convenience and customer…read moreservice. Last Thursday I went in with an express envelope a friend had already provided postage for. My intent was to just drop it off for mail pick up. My friend's post office in SoCal used international postage and this caused quite an upset to Jessica. Jessica check the amount was correct but was just unsure. I told her I was willing to put it another envelope and pay the higher postal annex cost (nearly double the postage on the envelope). She insisted she wanted to check with USPS that would pick up and would call me. Her intensity around it triggered a customer behind me to say "couldn't she just take it to the post office." I told him I enjoy the convenience of this Postal Annex. She did call me later and was unsure. By then I had spoken with my friend and explained to Jessica that the post office placed the postage. She decided it would be ok and would send it out. This was priority mail and by Monday my friends post office had not received it. I called the annex to inquire if they MIGHT have scanned. A different employee said no but she would check with her driver on Wed as he did scan it. On Tuesday, I get an unsolicited, agitated call from Jessica saying she had a note, basically super pissy at me that no one scanned it, why would they, etc. I was like hey "I just called to see if you might have scanned it since I told you it needed to be there next day. I wish I had just put it a new envelope and paid the $50. But you talked me out of doing that." She began to deny that she had done so and continued her intensity over the scanning and international stamps. So I ended the call and this ends my years of use and adoration for this small, local business.

Sent a 2-page print order (like.....literally 54 cents worth of printing) at 2:15pm through the…read morewebsite. The projected pickup time was 7pm, but I know it never actually takes that long for them to print the orders....especially when it's only 2 pages. I still hadn't gotten a confirmation email by 6pm, so I decided to just get in my car to go pick it up. Once I got there, I was informed that the website system had been either losing or grossly delaying the print order submissions all day, and my 54-cent order hadn't been received. Luckily, there were 2 very helpful employees that said, "Just email it to us and we'll print it." It took me some hassle to figure out how to do all that from my phone (I feel so Boomer trying to do ANYTHING on my phone), but luckily, I figured out how to send them what I needed and as promised, they printed it out for me and sent me on my way. The delay from the website is a huge pain in the a**, but I'm thankful for caring employees who helped me and got my order printed. Thank you!!

Every time I go in here, someone is so nice to me. The people that work here just seem to be happy…read moreand like their job which I've gotta say makes for good customer service.. I'm usually just dropping off a package and there's always somebody just standing around asking if they can help. I'm all about customer service having been a manager of customer service for many years.

Mail Boxes Plus is very disorganized and poorly run. I waited for quite some time while the only…read moreemployee (possibly the owner) was chatting with another customer about her dogs. When I finally asked for help faxing a legal document, the fax machine/copier wasn't working because the feeder was broken. I then decided to just mail my documents instead, but I needed certified mail, which requires a postage meter not stamps. Unfortunately, there wasn't enough postage loaded on the meter, so I was told I'd have to use stamps, which doesn't work for certified mail. Overall, a frustrating experience. The business seemed unprepared, unorganized, and unable to provide basic services. I won't be returning.

I have been a box holder the last 3-4 years. I am in often, have packages delivered there regularly…read moreand enjoy the excellent customer service with each visit. I would highly recommend to anyone. UPDATE: I just wanted to take a moment and update this review. Their service remains outstanding! Thanks for everything Kevin:) Olympus Pointe Landscape Inc. Update: still loving this place every time I come in. Really appreciate the level of customer service and knowledge. Thank you to everybody that works there!

Always such great service at this location. Thank you, Lacey, for the extra help today. I…read moreappreciate how much you genuinely cared to help me!

Douglas was extremely helpful and went above and beyond to take care of me. 10/10. Will only be…read morecoming to this UPS store from now on.

Great customer service! I had a Tiktok item to return and…read morethe barcode wasn't working, but the associate was so patient and helped me figure it out without making me feel rushed or unprepared when customers were waiting to be helped. Wish I got their name because I had to leave quickly for work, but I would prefer to return to this store anytime because of her!

The employees are hit and miss with helpfulness. I have found some employees very helpful but today…read moreI found the employee very rude and unhelpful.

Had to get some self printing done, emailed, scanned and printed with fairly ease. Store associates…read morecan be helpful depending on who helps.

I come here mostly for their printing department. The staff is very knowledgeable and helpful. If I…read morecome at a good time, I'll have my prints ready right away. If not, you can always drop it off and come back later. I also stop by if I need to do Amazon returns.

Super fast customer service! They are ready to scan the QR codes faster than you can pull them up…read moreon your phone! Love doing Amazon returns here! Highly recommend.

I have been to this store on a few occasions and been disappointed with the service and the…read morecharges. This last week I went in to purchase one single stamp to mail a letter. The price for one single stamp is $.078. I was charged $1.25 which is a $.047 or 60% markup. When I said something about the price the two males behind the counter started laughing and speaking in a language that was not English and so I did not understand what was being said. That is offensive! No thank you. I have a printer it's cheaper to use pirate ship to purchase postage and ship packages. I'll drop them off to the UPS store though, they can manage that part, hopefully laughing the whole way. :)

I've been to several UPS Stores and never get the service that this location gives me consistently…read more When James is working (James H.) he greets every customer with a friendly smile and is beyond helpful as well as knowledgeable...James has assisted me with shipping, amazon returns, and various questions regarding international shipping, passports, and probably ten other inquires I can't recall at the moment. I am recommending this store for its valuable time efficient customer service and the quality of staff and ownership that it represents.

I booked an appointment online for this location to get a passport photo taken. I showed up on time…read morefor the appointment and the woman at the counter just told me that their cameras are broken and they haven't been doing passport photos at all for quite a while. That's fine, I guess, but couldn't anyone have reached out and let me know? I provided my contact info when I made the appointment for this exact location. Why didn't anyone call or email me to let me know that they don't actually do passport photos? Don't bother going to the location at Greenback either for passport photos, because their camera is apparently also broken.

On 3/5 I purchased 2 lightbulbs from you in Sant Monica, Ca…read more At 9:14pm it departed Chino, Ca On 3/6 at 6:52am It arrived at Fedex Sacramento, Ca which is fine since it's 45 min from my home. I'm thinking an eminent delivery that day. But wait !!! At 9:44pm it departs Sacramento and winds up the local FEDEX facility in Windsor, Ca At 4:50am which is 107miles north past Santa Rosa, Ca. It left Windsor, Ca at 4:43am and supposedly enroute here to me. Oh no It goes 118 miles south (By-passing Sacramento!) to Tracy, Ca. THEN! back up to Roseville, Ca for it's final stop to be loaded on s delivery rtuck Still has not arrived. I've been trying to get a human on the phone since yesterday with no luck.

Delayed and delayed again. Them showed that tha package was delivered but in all actuality it was…read morenot

Great staff! Always willing to help and they get print jobs done in a timely manner. Customer…read moreservice 10/10!

Jacob was very friendly and helpful. I had to repackage after forgetting an item and he helped me…read morewith a new package/label with no judgment. Everything was very simple and affordable.