I booked an appointment online for this location to get a passport photo taken. I showed up on time for the appointment and the woman at the counter just told me that their cameras are broken and they haven't been doing passport photos at all for quite a while. That's fine, I guess, but couldn't anyone have reached out and let me know? I provided my contact info when I made the appointment for this exact location. Why didn't anyone call or email me to let me know that they don't actually do passport photos? Don't bother going to the location at Greenback either for passport photos, because their camera is apparently also broken. read more

I've been to several UPS Stores and never get the service that this location gives me consistently. When James is working (James H.) he greets every customer with a friendly smile and is beyond helpful as well as knowledgeable...James has assisted me with shipping, amazon returns, and various questions regarding international shipping, passports, and probably ten other inquires I can't recall at the moment. I am recommending this store for its valuable time efficient customer service and the quality of staff and ownership that it represents. read more

We are in the process of getting ready to move and had been collecting bags of documents to shred related to our business and financial matters, in our garage. I used Yelp to find businesses that offer document shredding and located a UPS store a few minutes from our house. I called ahead for business hours and cost of services. I was able to quickly process and pay for shredding services for over half a dozen bags of documents. I was treated courteously and had my order processed in just a few minutes. I didn't have experience in the area of having documents shredded so it was a relief to find a business that was close to our house, a name we trust, and a reasonable price. Would definitely recommend! read more

The staff is always nice and store is always clean and it's always easy to mail a package or even an Amazon package even though the store is small but the staff is always friendly and helpful and nice, I will continue to come back to them read more

This is a great place for shipping and returns. Jonathon specifically has great customer service skills, this is so uncommon these days. Great job Jonathon!!! Thank you for your pleasant smile eagerness to help and genuine kindness. read more

Don't take a high value package to this UPS store, they will not sign for it! UPS requires a signature, I had a package that was ready to go on my account, but it was insured, they would not take it. They prefer to sell you the shipping at a higher cost, just so they can make a few bucks. Won't be back!!! read more

I saw some pretty harsh reviews of this UPS store and I just wanted to say I've been going there for over 10 years and have a PO Box there and I've never had a bad experience. Regarding Amazon returns, they do them but they ask bags be sealed. It's really not that big of a deal. It's likely so nothing falls out and is just their policy not because they are rude, that's ridiculous. Have always had fast and courteous service. read more

I did not know you could never forward your mail. They forced you to pay to get your mail. I have no idea where my dead mother's mail is at. I have no idea of all the mail that I need to contact. This is a mess. this is total fraud to force people to pay to get their mail. I've heard nothing from a manager or the owner or any help regarding this. What a trap do not ever get your mail from a UPS store you will forever be trapped to pay them and the store has done. Nothing but tell me too bad what a horrible store no such thing as customer service no such thing as telling the customer upfront that they have to pay forever. I would've never got a box here if I knew that now I'm screwed. read more

POOR customer service! Choose another location, this one sucks! I've NEVER had to tape up my Amazon return boxes and today a young (Asian) girl told me I had to have them taped up or I can purchase a tiny roll of their overpriced tape! I told her I was in 4 days ago and the person helping me never said I had to have them taped up. I said forget it and walked out! The Amazon return policy says No Box - No Problem, No Printer - No Problem... Clearly THIS UPS Store has a problem! I return Amazon packages to Kohl's all the time and I've NEVER, EVER had to have the packages taped up! I will go to another location before I ever come to this location again! Customer Service is what brings people back and gives recommendations to family and friends. I'm sure the owner of the business will left a follow up message that they are sorry... TOO LATE! Take care of people who walk through your door to give you business. There are 6 + UPS Stores in Roseville. read more

The UPS Store - This UPS Store does NOT honor Amazon return instructions! - Shipping Centers Near Me - Roseville, California

This UPS store consistently has fantastic customer service! We've used this store since they've opened - they always take their time and help with returns or anything I need. James, the manager, and the staff are very friendly. Once I returned 11 items and the young woman was soo helpful and didn't rush through the whole process read more

Super nice staff. Great location on Sunrise and Cirby next to Raley's. They do livescan, Amazon returns and passport services.

A package shipped 2-Day delivery took 5 days to get from Roseville to Rocklin (not even the destination). I dropped it off at UPS Store Roseville 1:30pm Wednesday, April 13th, it arrived at UPS, Rocklin on Monday, April 18th. I spoke with the owner, Marissa, who advised me that if they didn't process the package (meaning print the label at their store), that they accepted UPS packages for shipping as a "courtesy". But... it's a UPS Store, isn't that their job??? Apparently not. She would not look the tracking number up, simply kept referring me to UPS Customer Service. I tried to get her to double check her end before having to call and wait on hold with UPS Customer Service. I also advised her that if my package didn't reach the location in time, it would cost me $700. Again, too bad, talk to UPS... I called UPS and they told me there had been a fire at their UPS Hub in Lancaster and there was a shortage of trucks, causing delays. They provided me with a case number, should I need it. The UPS Representative said that all UPS stores were informed of the issue in Lancaster. My conclusion is that the Roseville, Sunrise UPS Store was unaware or just didn't want to be bothered with my concern. Either way, in the future, I will go somewhere that customer service has some value. read more

Prices have really gone up for certain things this year. Personally I feel as though that's unnecessary but it's a company decision. The workers have always been great and really knowledgeable. Deliveries have always been on time. read more

I needed to shred old tax returns and home sales docs. I didn't realize UPS offers that service. There was a line outside, but they were efficient and it moved quickly. The counter gal explained the service, showed me the locked bin and told me when my discards would likely be destroyed. Cost 99 cents per pound. Well worth it. This store seemed well run, friendly. read more

The workers here are absolutely rude and have no decency. Came to make a few returns and all I got was attitude. This worker seemed annoyed that I was there even though it was not busy. Wish I got a name but definitely won't be coming back here after being treated like I was below him read more

worst ups store ever. cant even scan qr codes to verify returns. never heard such a stupid rules.

I had to wait a while. I could hear people in the back, chatting, rather than out front, doing their jobs, but eventually someone came out.

First time using them Two extremely friendly and helpful women- from helping me with a large awkward table to finding the Amazon code for returns can't say enough good things Highly recommend read more

The employees of this location are superstars. During the crazy Covid times they still offer the Amazon return service, it's awesome. Everyone I've ever encountered at this location has always been courteous, fast, and professional. Thanks for the great service! read more

Very friendly service on my first visit, helped me right away and gave my son a lollipop before we left. Thank you for the friendly experience! read more

If I could give NO stars, I would! This store has the most atrocious customer service and is full of thieves. I sent a package, and it never got to the recipient because it "arrived empty" at one of their locations. They would not refund me, even though I had a receipt, and a picture of everything I sent! The store manager, James, did absolutely nothing to resolve this issue. Neither did anyone at corporate so far! I will use fed ex from now on and would encourage everyone to do the same. So disappointed and disgusted! You are crooks! read more

If I could give zero stars, I would. Zander messed up on processing on my fingerprinting and delayed me months. When I came back to ask for a reprocess since they did not process correctly...Marissa and James said no. They charged me more the second time. Which is absolutely ridiculous. I will not do any business here nor will I refer anyone here. I can not believe how they treat there customers. read more

The Covid-19 situation still here, and CA starting to ease restrictions. This essential business is cooperating. Both staff members were wearing masks. They permit only 2 customers at a time. 6 foot makers on sidewalk outside to guide social distancing for those in line. When I was there, about 60% of customers leaving or waiting in line were NOT wearing masks. Unfortunately it would be hard for them to enforce a requirement for customers. Also their business is not practical to modify to curbside (outdoor) service. This business is working to be part of the solution. read more

Worst then the post office. The manager is sarcastic and the wait is always long. The printers never all work.

Very convenient location on Sunrise Ave. ...love the friendly service...we only did a small package UPS drop off but they willingly asked if it was a huge package as they have a dolly we can use...Now that's what I call customer service! read more

Terrible customer service they will nickel and dime you. In my particular case I had the box ready with the return slip printed and they wanted to charge me to put the return slip on the box. Literately to tape the return slip on the box. Yay for UPS service. read more

I came in to return an amazon item which has been fully paid for and I needed a piece of tape. They want me to purchase tape or pay for them to tape it up. It was a small box taped on all sides except one. Poor customer service. Nickel and diming customers is a poor practice I hope they change read more

Let me first start by saying, this is a franchise. The owners must hold uphold a certain standard for doing business. This is UPS, they are more profitable on the commercial side, so of course you shouldn't be shocked to see a high price tag for a a small package, but you won't see price changes from franchise to franchise. If you want to send your package on a subsidized, ahem, cheaper rate, go to the local post office. Yah, subsidized rate, paid for by all, your local tax payer. You want to wait in line? Or do you want to have someone package it for you? I usually go to this UPS store to drop off my Amazon rentals. I've been here twice to send out packages. The workers here are usually pretty nice and don't even hesitate to wrap up a package for you. I was here last to return a pair of sunglasses. I had to add insurance, but all together with the packaging and ground shipping, I paid about $30. That may seem like a lot, but they did charge for peanuts!! read more

I love this place as they were very friendly and very helpful made the experience of having something shipped simple! I brought in a piece of art and they were able to package it and ship it with no issues whatsoever! I highly recommend this place read more

This UPS is my go-to because of the friendly staff. The customer service has always been consistently genuine and helpful across the board and it's always been noticably time and cost effective compared to the other UPS stores I've been to. read more

This ups store is convenient for me as it's close to where I live. The employees are very helpful with whatever you need. It does get crowded in the morning, but the wait time is short. I've mailed overnight letters, sent packages, and they offer shredding services too, all at great prices. The closest usps is a few miles away, but I would rather go here as service is outstanding, fast, and A++++ customer service. read more

I recommend all my family friends to go to this place it's the best service ever. The owner is very nice all his employees are very helpful and friendly and they are very reasonable in prices. Please if you ever need any copies or anything done they do lots of stuff there go see them. Annette read more

Well, the staff was pretty helpful (not exactly friendly), but the price to pack and ship my package was exorbitantly high. I told them I was going to check around to see if I could find a cheaper price, and the guy told me not to bother. BUT I'm not stupid, I went to the mail box store on douglas. They could ship and pack the same package for 30 dollars cheaper. I mean, okay.. what? Why are their prices so much higher than another store that ships with UPS? My advice is to shop around, and don't believe them when they tell you that they're the cheapest. They lied to me, I'm still mad about it. Yeah, yeah, I should probably get over it. read more

Worst customer service of any ups store I've ever visited. Rude, excited to overcharge you, as well as nickel and dime you. Go visit any of the many other nearby ups stores for a much more positive experience. read more

Like this place. My first time print stuff here. But I couldn't log on my email. The guy who work here is very nice and patient help me print the paper. Smile to me and no rush at all. Not very big place. But very convenient. You can mail the package letter copy .... Anyway. Like the people who work here and very good service. read more

I don't understand the negative reviews. I go here on a semi-regular basis. NICE people...great customer service. I like coming here....Printing, faxing, packing, shipping, notary, Amazon returns...have done alittle of everything here. read more

I had someone drop off a pair of shoes to be shipped. This store charged me $40 for USPS Priority Mail. I have never paid over $16 for that. When I called to inquiry I was told it's a surcharge. They charge more than double for a surcharge!? Do yourself a favor and go straight to the post office or buy your UPS label online and save a fortune. read more

Do not take Usps mail here! Lame, not coming back. Will be driving out of my way to Rocklin.

I come I to this store quite often to use their self service printing. I always have a good experience. The staff is very sweet. They are well trained on everything and very helpful! The prices are very good too. I know the stores are individually owned so prices can vary. This location is very comparable! Five stars! read more

The employee who helped me wore a mask, however the other employee wore her mask like a mouth guard. There is no point in wearing a mask if you do not cover both you nose and mouth. read more