Jessica always help me when I needed it. I'm not a tech savvy so I always ask for help especially…read moreif she's there. Always comforting and welcoming with a smile.

I have used this postal annex for years and until yesterday enjoyed the convenience and customer…read moreservice. Last Thursday I went in with an express envelope a friend had already provided postage for. My intent was to just drop it off for mail pick up. My friend's post office in SoCal used international postage and this caused quite an upset to Jessica. Jessica check the amount was correct but was just unsure. I told her I was willing to put it another envelope and pay the higher postal annex cost (nearly double the postage on the envelope). She insisted she wanted to check with USPS that would pick up and would call me. Her intensity around it triggered a customer behind me to say "couldn't she just take it to the post office." I told him I enjoy the convenience of this Postal Annex. She did call me later and was unsure. By then I had spoken with my friend and explained to Jessica that the post office placed the postage. She decided it would be ok and would send it out. This was priority mail and by Monday my friends post office had not received it. I called the annex to inquire if they MIGHT have scanned. A different employee said no but she would check with her driver on Wed as he did scan it. On Tuesday, I get an unsolicited, agitated call from Jessica saying she had a note, basically super pissy at me that no one scanned it, why would they, etc. I was like hey "I just called to see if you might have scanned it since I told you it needed to be there next day. I wish I had just put it a new envelope and paid the $50. But you talked me out of doing that." She began to deny that she had done so and continued her intensity over the scanning and international stamps. So I ended the call and this ends my years of use and adoration for this small, local business.

Great customer service! I had a Tiktok item to return and…read morethe barcode wasn't working, but the associate was so patient and helped me figure it out without making me feel rushed or unprepared when customers were waiting to be helped. Wish I got their name because I had to leave quickly for work, but I would prefer to return to this store anytime because of her!

0 stars for this place. They have literally lost 2 packages of mine and done nothing but gaslight…read moreand direct me to actual UPS. Spent months going through claim process and so much time wasted. I'm out over a thousand dollars in merchandise. At this point with it happening twice im convinced these guys are stealing packages. There was no ownership or help with processing claim even though they are authorized UPS site.

In the past 10 years, I have seen the USPS postal service become VERY unreliable for incoming and…read moreoutgoing packages and mail. Many sent items and expected items have been lost or stolen. Even certified mail or return receipt mail goes missing frequently. Seems that USPS only really cares about your package if you use the more expensive priority mail. Even then with the tracked priority mail, I have had packages go missing. Unfortunately, if you have to ship to a PO Box then you HAVE to use the USPS. In those cases, I always use Priority Mail. UPS has a better record than USPS but still mistreats and loses packages. I have had the BEST success with FedEx. I have only ever had one package lost. According to FedEx it is still circling Nashville. When using FedEx I have the best service and experience when I go to the corporate ship point on Nichols Drive. This is where the packages go to anyway, so I go straight here instead of the FedEx Kinkos locations. I have had a MUCH better experience at Nichols Drive than ANY FedEx Kinkos location. Paulina is a consistently excellent employee at this location who always provides excellent customer service. I use the cheapest ground option and allow plenty of time for shipping when I can to save money.

My contact at FedEx is trying to fix the issue…read more FedEx ground...for several months now packages have been arriving at another address. I call the 800 go FedEx over 20x and issue is never resolved and cases closed. I called into this location and expected a call back as promised. No call back. It seems like nobody cares with this company.

Special thank you and shout-out to Rick and Jon at Fedex Rocklin for their excellent customer…read moreservice! My husband wanted to get a foam-mounted poster printed for a car show that Sunday. In the past, we had printed a poster at our local Staples store but this time we had to look at other options since in-store pickup wasn't available and we would need it delivered. We did some research and found that Fedex pricing was comparable AND the poster would be ready within 1-2 days, which was faster than other options like Office Depot, Vistaprint, Signs.com, etc. We uploaded our file on a Tuesday around noon. The estimated finish time would be Weds, which was perfect. Then around 6:40pm on Tuesday, we received an email saying that the poster was ready for pickup. Since they close at 7pm, my husband was excited and decided he wanted to pick up the poster before closing. When he came home, he was clearly very disappointed. The colors on the poster were a lot darker than anticipated and his blue car ended up looking like a black car! We weren't sure what to do, since it could have been our fault with the photos, right? And since the poster had already been printed, there was a chance the company would say, "Sorry, we went off your file and you have to accept the finished product." That night, we were kinda bummed.... I did some reading and research (on Reddit forums, lol) and many posts mentioned that print shops should be able to adjust the colors on their printing. I remembered back in my teaching days, when I was at the copy machine, I'd turn the darkness on my originals higher, so maybe that was what happened in our case---the darkness was too high. We decided it was worth a try to ask Fedex if they could somehow print it with lighter tones. Honestly we were kinda apprehensive when we walked into Fedex that day. Fortunately we were greeted by Rick, who listened to our woes and was super understanding and helpful. Soon Manager Jon walked over and we explained our concerns. I was so impressed by the patience and attention to detail that both of these employees showed us that day. Long story short (guess it's not that short anymore), a few hours later, Jon called and said he had adjusted some of the colors and that the poster was ready for pick up. When we got there, the reprinted poster looked so much better. My husband was so happy and grateful, because now he had a poster he could be proud of. We know redoing the poster required extra time, effort and printing costs for Fedex, so we are very thankful that Manager Jon took the time to make a customer satisfied. Excellent customer service and two wonderful, friendly guys who made the whole process enjoyable and boosting Fedex's reputation in our mind. Now if only Fedex would accept USPS packages for drop off, they would be perfect! ^_^ Thanks again, Rick, Jon and Fedex Rocklin!

Charlotte rocks! The customer service couldn't have been better. She guided me through my…read moretransaction and made sure I had everything I needed!

Joel and Alex at this location went above and beyond the call of duty and really helped me out with…read morea package. Five stars across the board. They were extremely helpful and understood my sense of urgency. Thank you guys!

The crew at Pak Mail El Dorado Hills were easy to work with and did an outstanding job wrapping and…read moreshipping two valuable art pieces to both coasts of the country. Their communication was beyond belief and much appreciated during the shipping and packing process. Highly recommend.

Pretty good service from all the people at the front desk they got straight to the task and helped…read moreme out

Unfortunately, the customer service here was extremely disappointing. The woman with the ponytail…read morehad a very unpleasant demeanor from the moment we walked in. Her entire attitude seemed to change as soon as she realized she would need to assist us. Her responses were short and dismissive, and the overall vibe made us feel like we were inconveniencing her simply by being customers. It honestly felt like she wanted us out of the store as quickly as possible rather than wanting to help. I understand everyone can have an off day, but when you work directly with customers, basic courtesy and professionalism should be expected. We ultimately decided not to give this business our money, walked out, and took our business elsewhere. Based on this experience, I would not return

I must have not gone to a Staples in a while. It caught me off guard that this particular location…read moreis shared with Party City? Very interesting! I actually only came by to return an item that was purchased through Amazon. Walking in brought some nostalgia - big space, a lot of items and a sparse amount of customers. Many were at the printing section. I was also rather confused they were selling a lot of other items that weren't office related (ie: food and miscellaneous items). As for my Amazon return - There were two people ahead of me, both brought a ton of items...I didn't realize this was a thing...to buy a ton of stuff through Amazon only to return it but that's another topic altogether. The one worker did his best to get through all the customers items - by the time it was my turn, at least 4-5 people were behind me. He processed everything quickly for me so that was greatly appreciated - and within a few minutes everything showed up on my end. Overall, good experience. Thanks!

Great Customer service. Got some things printed for my besties wedding and Jade as well as the lady…read morewith the symmetrical piercings (didn't ask her name oops) were both very helpful and friendly. Jade did a few test prints to make sure everything looked right and didn't pressure me to speed up the process at all. The lady with the piercings helped me in a wild goose chase for a product I didn't even end up needing for like 10 mins too. Thanks for your help guys!

I think if folks new about the Postal Annex they would be coming here in droves compared to the UPS…read morestore down the street. Same services and then some. No appointment needed for your passport photo. Drop off returns, etc. Amir was fantastic with friendly, professional and competent service. Price points can't be beat either. Thank you!

Know your shipping prices before your come in here. Quoted Shipping a $6 media mail package should…read morenot cost $24. I have no problem with people making some profit, but that's preposterous.

I visit this UPS location about every other week, mainly due to how conveniently located it is…read more However, I find myself dreading each visit when I see Cory (the older blonde woman) working. As someone who represents the face of the store, her behavior is consistently rude and unwelcoming. She often comes across as having a power trip and is snappy with customers, creating an uncomfortable environment. It's baffling to me how someone who appears to dislike interacting with people so much is in a customer-facing role. I genuinely don't understand how she is still employed here, given the consistently negative experience she provides. I hope this issue is addressed, as it significantly impacts the overall impression of this location. Other the other hand I will see Stephanie when I am here and the times I see her she is so friendly and always providing amazing service. Cory should take some notes from Stephanie.

Absolutely baffling lack of customer service. Called to confirm notary services and mentioned I…read morewould be there in 10 minutes. Made it in 8 minutes and the notary "had to take lunch so you can try one of our other stores."

Welcoming service and they helped us exactly what we needed No matter how small or big the job,…read morethanks :))))

A few months ago, my husband had an idea to create a calendar for his car enthusiast friends. I…read morehaven't done publishing in a while but figured I'd brush off the laptop and see what could be done. After creating a file, it was time to find a printer. We looked online and debated sending out the project to mail-in companies but then decided to come on Yelp to possibly find someone local. Discovered Minuteman Press. My husband said that he remembered Minuteman Press in different locations, so we realized it's a chain/franchise. I called the Roseville location and was told that they could do calendar printing but they were unable to give quotes without seeing the project in person. So in early December, we stopped by with a flash drive. The location was easy to find and had plenty of parking. We were greeted by employee Courtney. We had expected to get a quote right then and there but found out that quotes would be given via email. I guess it goes to the owner/manager who gives the actual price estimate. We were anxious to get the price quote since it was early December and we wanted to have everything mailed out before the new year. We received the price quote via email the next day, I believe. I was very impressed by their system---you could change the quantities in your order and it would adjust the price and the down payment amount. Originally we wanted a quote for 20 but after seeing the quotes for 40, we opted to do that instead. Their employees are quick at responding to emails and everything is very professional. They'll even print stickers! We picked up our calendars in mid-December and were pleased with the results. Pricing was great and the turn-around time was reasonable. We had a small issue about the hole punching on a few of the calendars but they've promised to redo those few for us. They have an amazing Yelp discount on your first order so make sure you take advantage of that! So glad to have this business in Roseville!