In the past 10 years, I have seen the USPS postal service become VERY unreliable for incoming and outgoing packages and mail. Many sent items and expected items have been lost or stolen. Even certified mail or return receipt mail goes missing frequently. Seems that USPS only really cares about your package if you use the more expensive priority mail. Even then with the tracked priority mail, I have had packages go missing. Unfortunately, if you have to ship to a PO Box then you HAVE to use the USPS. In those cases, I always use Priority Mail. UPS has a better record than USPS but still mistreats and loses packages. I have had the BEST success with FedEx. I have only ever had one package lost. According to FedEx it is still circling Nashville. When using FedEx I have the best service and experience when I go to the corporate ship point on Nichols Drive. This is where the packages go to anyway, so I go straight here instead of the FedEx Kinkos locations. I have had a MUCH better experience at Nichols Drive than ANY FedEx Kinkos location. Paulina is a consistently excellent employee at this location who always provides excellent customer service. I use the cheapest ground option and allow plenty of time for shipping when I can to save money. read more

FedEx Ship Center - Shipping Centers Near Me - Rocklin, California

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My contact at FedEx is trying to fix the issue. FedEx ground...for several months now packages have been arriving at another address. I call the 800 go FedEx over 20x and issue is never resolved and cases closed. I called into this location and expected a call back as promised. No call back. It seems like nobody cares with this company. read more

I frequent this location to send packages for work. Not only do they feature the worlds largest customer service bell (not gonna lie, the earth shakes when I ring it) the kind folks who work here are always cheerful, helpful, prompt and polite. I would highly recommend them for dependable services. read more

FedEx Ship Center - The worlds largest service bell accompanied by a bedazzled bell 10/10 would ring again - Shipping Centers Near Me - Rocklin, California

Good customer service! Scene: Late afternoon Friday about 5:30p Service: Need Priority Saturday delivery Package size: Envelopes Ever since this COVID-19 thing started my normal drop off location changed their hours to an early drop off schedule. The point of having to drop off packages at that location was because I missed my cut off pickup at my workplace at 4:00p... then I find out that it's only a 30-min difference cut-off time at my regular FedEx drop off store. I then started to panic because the packages are supposed to be for Saturday delivery and must leave today, Friday... I missed the truck by a few minutes. I was given the instruction to take it directly to the FedEx hub also located in Rocklin. The customer service here was great. I arrived a little after 6:00p and I was assisted by a professional, friendly and helpful package handler. She noticed the stress on my face. Somehow the label I printed spit out incorrect coding... you know, each of those big letters on the labels mean something in their cryptic way. She reprinted new bar codes for me so it will get to their destinations on time. I had 3 envelopes. The recipients will get their checks the following day. Unfortunately, these are termination checks. The hub closed at 7:45p. I made it there with plenty of time to spare. They're even open Saturdays. It was my first time there. I was pleased with the service I received. Review #1805 read more

Waiting for my shipment. Expected yesterday. Mdg. On tracking said weather delay. Delivered today at neighbor's driveway down the street. Out of four FedEx deliveries there has been a problem with every one. read more

i have numerous packages delivered by Fedx one was left in my lawn by the street I live on another were recliners that were rolled down a flight of stairs when they could have been brought around the stairs that would have involved walking less than fifteen steps the last was left in the rain I never get a knock on the door so I know I have a delivery I also receive packages from U.P.S and have never had a complaint also I never ship fed because of the way they treat my packages read more

Waited on an important and time-sensitive package from FedEx at home. I work from home so I made sure to not leave the entire day, another person was home the whole time as well. Neither of us heard a doorbell or knock, and FedEx claims they "missed" us. 100% complete lie from FedEx. I had to pick it up myself after they returned the package to the shipping facility. What a waste of time and energy for all parties involved. I prefer to use USPS as they actually serve the people, versus a shipping giant that is only incentivized to cater to businesses. This experience is just another reason to avoid FedEx. read more

absolutely the worst service ever today. the ladies were NOT ABLE TO print a label... sLthe QR code did not work. they directed me to go TO another FedEx location. MY COMPANY SPENDS over $100k shipping packages through FedEx. by the worst service ever today and I'm going to make sure we start send our packages through either DHL or UPS. 10000% horrible customer service. read more

3 out of 5 times I wait for delivery after Fed Ex sends a delivery notification to be delivered by 'end of day' - and it never arrives. Usually by 'end of day' when I check the tracking - it says delivery is pending with no scheduled date. This time, I got a notification that there was an 'exception and returned to shipping center'. When Fed Ex is able to finally delivery something when they say, it is usually long after 'end of day'. Not my favorite shipping or delivery company. UPS or USPS please! read more

This is a FedEx facility staffed by professional FedEx employees. I can't say enough about the continual fantastic service they provide. I had a recent shipping address issue, and the knowledgeable woman working with me had the situation solved in a couple of minutes, something I was not able to resolve on the FedEx website. Service is always quick, efficient, accurate, and enjoyable. Counter service personnel will go out of their way to make sure that they provide exceptional service, even if it means making phone calls to confirm a zip code or address. I have just stopped going to the local drop off locations in the area and focus on this Ship Center since the service is so fantastic and the employees so familiar with every aspect of shipping via FedEx, along with data and FedEx information that is only available at these corporate locations. In over 30 years of shipping, I have never had a lost, misrouted, or damaged shipment and unless severe weather delays a package, every shipment has been on time or early. For all of the excellent service I have been given, I honestly have to give this location a 15 on a scale of 1-10. Thanks for providing such a consisently reliable service at very competitive rates. read more

Worst experience with FedEx. I was suppose to get my package two weeks ago and they kept saying it was delivered or delayed. Nobody on the phone is helpful, barely understand them, not to be rude but this is ridiculous. If I could not give them a star I wouldn't. Don't use fedex read more

I absolutely love this location! The staff is efficient and friendly. Typically I can walk straight up to the counter and ship my package, occasionally there may be 1-2 people ahead of me. Also has ample parking! read more

They do a good job. I mostly come here to pick up packages that need a signature. The staff at the center here has always been friendly and helpful. They try to keep things moving but the line can be a bit slow. The problems seem to more with their equipment than staff. You can tell they are fighting to get things to work correctly. But labels aren't printing or the system is not taking the data. The supervisor will come out and help with pickups when a line forms which has happened pretty much every time I have been here. Still, never had a bad experience here, it could just be a bit smoother read more

FedEx is total CRAP. You guys need to get your Roseville center In check I will tell anyone that is supposed to ship something to use something more reliable like oh I don't know UPS. Sick of your guys' misinformation and wait times when I know my package is less than few miles away just sitting there for 4+ days MULTIPLE times. Total crap. Use UPS read more

Super friendly staff every time I've been there. I come here a lot as I have to do a lot of drop off shipping for work. I love that they have the carts there too. A little low on supplies at times but still awesome team. read more

I've been sitting in my house waiting for a delivery it was supposed to be delivered yesterday and then they changed it to today the third I waited all day for two days now I've been waiting and then at 5 o'clock they announced they tried to deliver it to me no I have pictures in front of my house and there was no delivery truck ever came to this house they lied to me and I've been waiting for this Ford for over five months waiting for it I need it so I'm all excited no no no take two days out of my like no they're not delivering it until Tuesday now so I take four days out of my life I highly recommend that nobody ever use FedEx there's another game in the town there's several games in town. That's all I have to say about this business done. read more

Anyone posting good things about this shipment center is most likely an employee of the company don't believe there lies. They give out misinformation, they lie as well your better off ordering from Amazon or United States post, maybe UPS since covid started UPS has gotten better and Fedex has gone to shit. You driver delivered my package to the wrong house and lie and said it was delivered never received my package been home the whole day, and they are asking me to get a refund for my product which FedEx Stole for their own wants and uses most likely. You guys are not very professional. Never promising a customer it will get resolve same day shame. read more

In December they totally lost two packages. In December they left two packages at my neighbors home. In January they totally lost two more packages and left one with my neighbor. My Car sits in the front of my Home I put a huge sign on my windshield FED-EX THIS IS # 31.On my neighbors door I put a HUGE sign FED-EX THIS IS NOT #31 DO NOT LEAVE PACKAGE's HERE Where do you think I had to hunt down my package at? YEP! They left it right under the sign that clearly stated they were at the wrong address. USPS .UPS and ON-Trac have no problem with leaving my packages at my home but FED-EX for some reason just can't seem to find my front door. Last week I called Fed-ex to complain. After explaining to the girl I had just gotten out of the hospital with covid19 and I was in dire need of the medical equipment that was being sent. She asked me to go check with my neighbors to see if they had my package. Guess she didn't understand just getting out of the hospital and covid-19. Then she asked me to wait 11 days while they investigated then call by Doctor and have my medical equipment resent. The next day I got a call from fed-ex this girl after asking what color my home was three times and having me repeat over and over that I was elderly and in quarantine due to having covid-19 also wanted me to check my neighborhood for my packages. She also asked me to wait 13 days before calling to report my package lost. Hell why don't they just do a we have your package TEXT come to our Wearhouse and we will bring it out to your car? Surprise Fed-ex I called my Doctor and told him you lost my medical equipment before I even picked up the phone to call you and complain. One hour after calling you in hopes you would find package it was special delivered to my front door. I really hate fed-ex. I really do! When ever possible I request any delivery service other then fed-ex. read more

We came here today to bring items that need to be shipped out the guy working was very friendly this is a very clean atmosphere very clean establishment this location is kind of hidden but very great speedy service to get stuff done this is the first time visiting this establishment it was a very great pleasant experience very clean and nice they definitely have a nice establishment with lots of different shipping options available for all of your shipping needs I highly recommend this establishment to anyone looking for a nice place to bring your items I will definitely be coming back here very soon again for a great experience And for more great customer service very nice experience very clean parking lots very clean establishment keep up great service fed ex read more

Not a real FedEx location. Can't scan bar codes to print pre-paid labels. Don't waste your time here; go to the real FedEx location by the Blue Oaks Theaters on Lonetree Blvd. or the one on Douglas Blvd. read more

The available hours of operation saved me from having to drive a long distance to deliver an item for a customer. Ran in 5 min to closing and they still were welcoming and very helpful. read more

I don't use Yelp to complain, but it is much needed for this specific FedEx. They do not do as they say, I took a day off from work and waited for my iWatch to be delivered. I received a notification stating that they came and I was not home. Apple uses Fed Ex for their deliveries as you need to sign off to receive. Long story short they said they came to my house twice, but never did. They did say I can come pick it up, but again, it is their job to deliver my items. I filed a complaint with Apple and let them know of their deceiving professionalism. I wish there was more I could do because I would!!! Thanks for nothing! read more

I had two packages to be delivered together. One of them needed signing and he did not knock 1. I was in the living room and 2. my dog barked because someone was near the front door as I go out front. I see one of the packages and I see the FedEx guy getting back in his car, we even locked eyes. Then he looked at his phone and drove off. I turn around to see a sticker saying that I missed my package. Wtf is wrong with this place. Get people who will actually knock and wait. read more

What used to be the Premier Logistics company has devolved into the worst way to ship a package! There Customer Service is virtually non-existent and the misinformation provided is copious! For the second time in a month I had a package that was shipped from southern California, Priority, arrive in Stockton. That is less than a half an hour from its destination. It then was misdirected to Ohio and took a week to arrive back to its intended destination. When it arrived the packaging was damaged and it again took two days to get to me from its arrival in Stockton the second time. Earlier this month an overnight package took three weeks to arrive and when calling FedEx to try to ascertain its location they kept saying we don't know where it is and can I give you an accurate delivery date. One would think that a logistics company would have anticipated an influx of packages being shipped during the pandemic? DHL, UPS, and even our beloved Post Office have become more reliable than federal express. At least UPS and DHL will tell you where your package is and can give approximate arrival dates with a friendly customer service rather than having to call numerous times and been given the wrong information, promised a call back, all of which either never occurred or had me waiting at home several times on several different days. My conclusion: ship by FedEx when you want to receive something in the worst way read more

The worst! Nothing but issues every time. Caught driver throwing my package to my porch on camera. Then they say can't find my address, wtf? I live in a apartment complex. Every package has a issue. read more

This company always delivers my packages at least 100 feet away from my home and in the dirt. Today, it just rained and so now my package is sitting in the mud and when I went to go pick it up of course everything fell out of it and some of the items were damaged. I hate FedEx and I don't recommend any of you shipping with them because they never ever bring packages to the door. Not only that they are rude and discourteous. If you want your customers to experience that then go ahead to keep using them. read more

FedEx is never going to have a system in place that. Profiles customer of what's going on when a delay has set your package back. Apparently they are understaffed and lack the required information to notify you when there has been a delay. I needed this to be on time as I had an emergency purchase for my work. My pa mage was scheduled for a Friday but got delayed to Monday. It arrived at a city near me so I went to pick it up but there was only one guy working in the entire building so he could not go through the truck to find it. I understand. Maybe it would be helpful to hire the appropriate amount of employees. This set me back for my work and I have lost clients due to fedex lack of communication and number of employees. I would recommend shipping through UPS read more

I haven't had a negative experience yet. This location is open from 9-7:45pm Monday- Friday. 9-5 Saturdays and closed on Sundays. I've only come here when I've missed a delivery at my home. If this happens to you, you can pick your package after 6 pm. This is also a shipping center, so you can do your shipping here also. If you are picking up a package, make sure you bring a form of I.D.! read more

I didn't know you can call FEDEX and have them drop off at the nearest fed ex or kinkos location. Anyhoo...I drove all the way from Antelope to this FEDEX Hub Center to pick up my new replacement phone since I was not able to sign for my package. The customer service guy was very friendly and he told me about next time I need to pick up something I can just call ahead and have them delivery to the nearest fed ex or kinkos. read more

Horrible service. Roseville has my package for 5 days and won't deliver it to me. They won't allow me to pick it up. Never use Fed Ex again. read more

Very unhappy with FedEx. My package shows being in Sacramento on Sunday morning. The tracking tells me "date of delivery not available". I live in Sacramento ! I called FedEx and spoke with someone I could barely understand. He said there was a delay but I should get my package on Wednesday. 3 days to deliver a package in the same city. It's ridiculous. read more

This Christmas I bought all my gifts via Amazon. I sent 10 different gifts to the exact same address in Rocklin area. Nine arrived on time via the postal service or UPS. Only the gift sent via FedEx never arrived. FedEx called and left a VM me for the first time on January 7th! saying they needed address clarification. So I called them that day and they said, oh we already shipped that back to Amazon. No apologies. No responsibility.No explanation other than, "well that package had just been around at the station for weeks." Ugh! I remember what a great company they were when they were called "Federal Express" . I guess when they stop delivering packages in a timely manner they felt fraudulent calling themselves "express" and change their name to "Fed Ex". I think I'll just call them my Ex. read more

Driver dropped my package off and ran... The problem is that it is dumping rain outside and my package is soaked. The driver could've simply rang the doorbell. I was home and could've retrieved the package right away. I called the customer service number. They are of no help considering they are located in Guatemala. The rep evaded answering questions. Oh and the 1st one hung up on me when I simply wanted to know if there was a policy on whether or not a driver is supposed to ring the doorbell when leaving a package. I will never (willingly) use FedEx ever again. Obviously, this company just doesn't care!!!! read more

This is how long it took to mail 3 boxes that were already packaged in fedex boxes and only two others in front of me at the time. This place NEVER gets you in and out and they have NO seance of urgency! They also constantly try to make you buy new boxes and or filler. The boxes I was sending I received by fedex themselves. Horrible gauging.... would not recommend! read more

FedEx Ship Center - Shipping Centers Near Me - Rocklin, California

I have had 3 packages labeled "invalid address" I have tried to call customer service to give instructions or update FedEx with additional information since apparently they are too antiquated. It's impossible to get through the automated system. The website doesn't let me edit information, and I downloaded the app and it says my region is not supported. I tried dealing with the ship center directly and they were not helpful either. Ridiculous... I hate when I realize my package is being shipped with FedEx! read more

They turned a bad situation and made it an excellent experience. I was expecting a package and due to the delay of the shipper it was in a container and was delayed after I spoke with the staff at the front desk they quickly worked to resolve the issue and I got my package amazing service you can't blame the staff at local FedEx locations for customer service shortcomings read more

First, I want to acknowledge the increased demand for shipping since the whole COVID 19. However, if shipping is your business and the pandemic has been going on for 6 months, one would think you have gotten it figured out by now. I often order the meal kit boxes. In the last couple of months, I have had to throw out all of the food from these boxes as they arrive many days too late to be consumed. What I am frustrated about is that no matter where the box is coming from, it gets from FedEx center to center quickly, until it gets to Roseville. At that point, I get continued tracking updates that say the box is going to be delivered on a certain date, only to have the shipping details say "In Transit to Roseville" for days, the status will change to pending and then at some point days later the box will arrive with spoiled food. I'm afraid FedEx is going to put these businesses under. Everytime this happens, I have to call the company for a refund. I've started to file claims with FedEx as it seems they are the ones that should pay not the company doing their best to ship out quickly. If I ever get reimbursed form FedEx, which I doubt, I will reverse the credits from the meal kit company so they can continue to stay in business. read more

My mom sent me a box of perishable food stuffs and sent it via FedEx because it would have been a disaster had she sent it via the post office. Unfortunately my husband missed the home delivery but I got the delivery note which said my box would be ready to pick up at the office after 6pm that same day. I got to the FedEx building at 6:02pm and was hoping it was there since it was so close to 6pm. It WAS there! I walked in and was greeted by a very friendly Colleen and, what can I say, FedEx is AWESOME! read more

Fed ex is an absolute joke! Paid $466 for an overnight service, sale rep sold me a service they didn't deliver on... packages where not delivered on time, call customer service they informed me they are not standing by their money back guarantee if packages didn't make deadline.... NEVER USE FEDEX!!! read more

I will avoid fedex and stick with UPS from now on. I paid for a express delivery. The package has arrived in Rocklin, 2 exits away from my house and they said I cannot pick it up until Tuesday, 4 days away! "We apologize, it's locked in a bin and we cannot access it until that day." Frustrating! read more