This place puts to much of a premium on shipping. First I walked in and bought 4 boxes and shipping tape. I asked about cost and they were $15 more than UPS store. I even showed him the receipt for UPS. His comment we cant do nothing about shipping cost. Yes you can, you price match to keep a customer . Then they don't give AAA discounts and/or military discounts as well. Needless to say, they got my business once. Well wont happen again, will drive to UPS even through AIM is 2 blocks from me. Also the proprietor attitude stinks. No Thank You, No appreciate your business, No Thanks for your service. I would not go back here to send a .73 cent envelope. They'd probably charger $73.00 read more

AIM Mail Center - UPS RECEIPT.. $44.06 same shipping address - Notaries Near Me - Rocklin, California

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This Center provides convenient service. The workers are helpful and pleasant. AIM MAIL Rocklin provides so many services which saves on gas and time. Customers don't have to drive across down to the post office or the UPS store, etc. Thank you for your great service and convenience. read more

The professionalism from AIM Postal is unparalleled to their competitors. Each employee I've interacted with are respectful, personable and knowledgeable. They go above and beyond for each customer. I've seen this location swarming with long lines and difficult customers. However, the staff are cool and efficient. I marvel and watch, wondering how I can apply this model to my daily life. Take for instance the manager Alex who took time to help me find a humorous get well card for my adopted mom on hospice care. This is not his job duty, just kindness in action. This kindness is seen in every employee all the way to the top, the owner. AIM Postal is a first class business, where integrity meets business. Who says you have to compromise? read more

I love this place!! Alex and the other personnel always so kind and helpful!! So nice not to stand in long lines!! read more

We had wine shipped to Louisiana the Monday after Mother's Day ( 11 bottles and one candle), I never received my candle that cost $35 and am very mad about the situation.... Don't use this Mail Center because they steal! read more

I don't live in the area and I went into the AIM mail center to return some items and Alex was absolutely amazing. I ended up having to print a label and he did it for me. He was so very helpful wonderful employee. read more

They have the most helpful customer service!!! They make my life so much easier. I do all of my postal services with them.

Tried to mail the same item I sent the week prior at AIM. The price over doubled !!! Guy at the counter was visibly irritated when I asked why. I went to FedEx myself for a fraction of the price. It was $9 vs 50 for the same exact thing. I've been going to AIM for 5 years but no more! read more

So polite and helpful, sending food for the first time this year and they've made it very easy and simple :)

Just left this establishment and needed items packaged. The guy just kept helping everyone who walked in behind me and not packaging my items. If you need something shipped I would avoid this location. Absolute nonsense. read more

Amazing customer service! The owner, Ramsey and staff are always so kind and helpful. I won't go anywhere else for my shipping needs.

Excellent customer service from both store attendants. I needed passport photos. Got there at 12:09p and was back in my car with a smile and photos in hand at 12:19p. My kind of service. read more

AIM Mail Center - Front entrance to AIM Mail Center. - Notaries Near Me - Rocklin, California

This is hands down the best shipping store. I return a lot of items often :) and have been to many different stores. The customer service here compared to others is amazing. Didn't get the owners name but he helped me with my returns, printed items for free, taped up my packages and was so patient with me. I'm always asked to pay for tape, labels, printing a label etc but he said anytime I needed a label to email them and they'd print for me. Highly recommend this shop ! read more

This is a nice convenient courier place close to home and the stores I shop. There usually is no line, or it's a very short wait if there is a customer ahead of me. read more

Excelent and quick service for passport photo. Also for other things I have done there. Great to have this store in the neighborhood.

I always have a good experience when shipping thru this location. Very friendly and knowledgeable employees. Great neighborhood shipping center. read more

Our company submitted a Fedex package and the representative at this location assured us that the package would go out that day. Instead, for whatever reason, they held the package over the weekend and didn't submit to Fedex until the following Monday. The package contained important time-sensitive documents that needed to be shipped on the day submitted. When confronting the manager, Ramsey, with this problem, Ramsey could not explain why the package didn't go out and was extremely rude. We have had other problems with the management at this location since the center changed ownership hands. I would not submit any packages to be shipped at this location if they are time-sensitive. read more

Rob helped me find the right box for my odd sized package and took care of getting it sent. Thank you for all the help! The new owner and management team rock! read more

AIM Mail Center - Rob is helping with my shipping needs. Awesome customer service! - Notaries Near Me - Rocklin, California

So happy they have new management! I've been in a couple of times now. I used to avoid and go elsewhere but now this is my go-to place for shipping packages. First time I was in, I didn't have my information as ready as I thought and they were very helpful and patient. So nice to have a friendly face and smile! read more

I have been a customer for years at the Rocklin location. All of the owners have been nothing short of great. Always take great care of us, very responsive and helpful. The other day they even offered to drop off a package at my house that I accidentally left there. Highly recommend, support local businesses rather than the big box stores. read more

Since Bel-Air no longer offers shipping services, I decided to give these guys a try. The guy behind the counter was short and to the point. Not exactly the most friendly, but I appreciated his honesty when he told me they charge more than the post office. Not a problem, was my response as most of the time when I've went to the post office they've been downright rude and I like to support local businesses when I can. Got my shipping services done. Not a 5 star experience but definitely better than the post office. read more

Slowest place on earth They took forever like 35/40 minutes to bind my papers and not to mention that I had left it here 3 days ago. When I got here it still wasn't done. As I watch people come in I see that they work so slow and there's no sense of urgency. I don't recommend this place to anyone. After they changed the owners it has become very poor in customer service. read more

I mail items a few times a month, and have been using AIM for the last two years since it's close. The tall guy that works there is great. Helpful, quick, gets it done. The middle aged Indian woman that works there is unbearable. The 6 times I have dealt with her, I have left frustrated with my package to mail elsewhere. She doesn't seem to know how to get anything mailed unless you come in with the package already labeled and paid for (drop off service). It's not worth my time gambling on if the guy is working there. Lost my business. 5-starts for the guy, negative 3 stars for the woman. read more

I am a long time customer, always treated nicely here. I really enjoyed the family atmosphere here and husband/wife always provided efficient, friendly service. Always would go here for the service, even though I knew it was more expensive than the place down the street. I felt that the husband/wife team always went out of their way to find the best/cost efficient ways of mailing packages. I would always purchase all my boxes & mailing supplies from here. Not the kind of service I received today. I was hardly acknowledged after walking in, and when I finally was, I was given an attitude by a young (perhaps Russian?) girl who was lazy and spoke in a curt, dismissive accent. She also had visible dirt in every finger nail and acted "put off" by any questions I asked. Hope the owners reevaluate hiring this gal. This definitely turned me off from coming back. read more

These are the kindest most professional people I know in the service industry. A pleasure to use their service in Modesto and see their kind faces. Thank you for what you do and who you are. read more

Their published store hours 8:30am open Monday-Friday. It's well past 8:30am on Friday and their "open" lighted sign is turned on. Yet no one is here. They get one fat star for the inconvenience. read more

The mailing center is excellent. I have a PO Box with them. Convenient location. They are always very helpful and personable. I think Adel is the best. I highly recommend the place, sure beats the post office or UPS. read more

I first tried coming to Aim two years ago instead of the post office. I loved the owners! They were so nice. I was so sad to see them go. I was a bit leary when I went in and saw it was under new ownership. I'm happy to say that the new owners are so pleasant and helpful every time I go in. They make everything no so much easier and go the extra mile to help. I will never go to the dreaded post office again! Let's support our little neighborhood business. read more

AIM Mail Center is the best! I always receive exceptional customer service whenever I need to mail something. They gave me a great price for International Shipping, I was very thankful! read more

I have been a client with AIM for 3 years now- Always great service, friendly and helpful staff. I would highly recommend if you need a box or mailing services! read more

Pv & kitty are the best. They are knowledgeable at their things, friendly, and gives great advice. I recommend them highly. They will help you save as much as possible when you step in the store. Definitely recommend them more than the post office. read more

Great place to send packages. The customer service is top notch. You don't have many places where the workers know you and will go the extra mile! I highly recommend skipping the post office and heading over AIM! read more

Had a huge package and I was having a very hard time finding someone who could accommodate me in getting it shipped. He was extremely helpful and patient. I will be sending all of my business here. Also found out they are now fixing cracked iPads and iPhones read more

Called to ask if they were still able to do live scans. The person on the phone said yes come right over. I Drive 20 minutes to come get my scan only for the guy(maybe the owner) to say the live scan person isn't in for another three hours. Not only that but the man was very rude, surprised they're still in business with that attitude read more

I have been going to AIM for a few years and have had nothing but amazing and friendly service from them every single time. I have a home based internet business and ship multiple packages every day. The bottom line is that I could not run my small home based business without them. The service is ALWAYS top notch, friendly and helpful. The owners and all the staff are super nice, welcoming, friendly and always have a smile on their face. For those complaining about them being more expensive to ship a USPS package clearly do not understand that a pack and ship place is NOT the Post Office. They are offering you a convenience service so you don't have to go all the way across town to the post office to ship and of course they add a small convenience fee to offset the costs. This is basic business 101 stuff here. Every other independent pack and ship place that I have been to does the same. If you have an issue with a small tiny convenience fee then by all means drive all the way to the post office across town and wait in line for a half hour. read more

After being told my mail would be shipped every two weeks and not geting it after 3 weeks i called the California aim mail complaint department they called the mail center owner and called me back in about 10 minutes and said to call the mail center to set up a way to get a refund of 112.03. I told the complaint department issue was never a bout a refund it was about getting my mail sent to me on a timely manner. They also decide what they want to send and call the rest junk. read more

Kinda bad hours; it closes at 5:00, so take off work early if you work a 9:00-5:00 and need to mail something. Other than that it's an okay place. The staff has always been friendly every time we've been in there. They also have a notary public on staff. read more

Excellent mail center that handles all of the basics. Had to get a few packages out asap and was in/out in a jiffy. Pretty convenient location too... there's ample parking in front. read more

Excellent service and friendly staff! They have helped me ship all kinds of packages and I'm always greeted with a smile. Everyone is very knowledgable and they are in a convenient location with easy parking. Thank you, Kitty for taking all my USPS packages as well. :) read more

I have been using this place for years and always had the guy that offered great customer service. I went in the other day and there were 2 young Russian girls and the service was a joke. They literally sat there sorting mail for minutes without even acknowledging me. They then started to help me, yet kept talking to each other in Russian. Somehow the shipping was almost twice what I normally pay to ship the same size/weight package, but when I asked why, they just said it's what it costs and then proceeded to chat to each other in Russian some more. These two girls have no business being in customer service. read more