Bobbie, the owner and her daughter and quick, efficient and professional. They've been a great help…read morewith not only sending and receiving parcels and mail, at reasonable prices, but also have a notary on staff and a new awesome printer for customers (Fall 2025). The couple times I've had special needs, the owner has been very responsive.

I needed to mail a small package to the UK and an employee with a name tag that said Princess Nikki…read moretold me the cheapest option was $380. I sent it for less than $50 the next day at the Rocklin Post Office. I asked her multiple times if it was really $380 as it was absolutely shocking and she reacted as if I was stupid for being shocked at that price. I will never use that location again.

Great staff! Always willing to help and they get print jobs done in a timely manner. Customer…read moreservice 10/10!

Jacob was very friendly and helpful. I had to repackage after forgetting an item and he helped me…read morewith a new package/label with no judgment. Everything was very simple and affordable.

In the past 10 years, I have seen the USPS postal service become VERY unreliable for incoming and…read moreoutgoing packages and mail. Many sent items and expected items have been lost or stolen. Even certified mail or return receipt mail goes missing frequently. Seems that USPS only really cares about your package if you use the more expensive priority mail. Even then with the tracked priority mail, I have had packages go missing. Unfortunately, if you have to ship to a PO Box then you HAVE to use the USPS. In those cases, I always use Priority Mail. UPS has a better record than USPS but still mistreats and loses packages. I have had the BEST success with FedEx. I have only ever had one package lost. According to FedEx it is still circling Nashville. When using FedEx I have the best service and experience when I go to the corporate ship point on Nichols Drive. This is where the packages go to anyway, so I go straight here instead of the FedEx Kinkos locations. I have had a MUCH better experience at Nichols Drive than ANY FedEx Kinkos location. Paulina is a consistently excellent employee at this location who always provides excellent customer service. I use the cheapest ground option and allow plenty of time for shipping when I can to save money.

My contact at FedEx is trying to fix the issue…read more FedEx ground...for several months now packages have been arriving at another address. I call the 800 go FedEx over 20x and issue is never resolved and cases closed. I called into this location and expected a call back as promised. No call back. It seems like nobody cares with this company.

I had an overnight package and I ran into Eddie in the parking lot at the service center of Sierra…read moreView he is the driver . He was pumping his fuel and I asked him if the service center was open and he said no but he took care of me anyway and made sure my package got taken care of . Thank you Eddie you rock buddy

I went there late at night around 7:30PM because I received my final 3rd notice for a signature…read more The gentleman was pulling out in his UPS truck and told me where to go. Sam was the nicest and friendliest and looked all over for my package! Literal angel and found the package. I really appreciated the help and time he took to look.

They don't always open on time, which is REALLY inconvenient for those of us who work during the…read moreday and don't have time to wait 30 minutes for them to open past their scheduled hours. My packages seem to get to where they're going so that part works great, I guess.

I was at PJ's to get something notarized which would have taking 5 mins max. I waiting 42 mins…read morewhile they were helping someone else. I finally ask how much longer it would be and it would probably be another 10 minutes. My complaint is, they should've told us when we were standing there that it was going to be a while and suggest we come back later, but not one thing was said, which I felt was very unprofessional and thoughtless. I never write negative reviews but this time I thought it was the appropriate thing to do. Hopefully, they will read this and be more aware of their customers needs. By the way, I did leave, went down the street to the UPS store near Safeway walked in and within five minutes they were finished.

30 people in line One employee…read more This man at the counter is amazing He is working so hard with the perfect attitude to every customer .. thank you Kel

Today a young lady at the counter was not very pleasant or helpful. Maybe she was having a bad day,…read morebut it impacted my day and I will likely be going to another store for my packages. Customer service is important for client retention.

How is this place even in business?…read more I went to this place as a first-time customer to mail a small package, and I immediately regretted it. When I walked in, the atmosphere felt unwelcoming -- cluttered, disorganized, and unprofessional -- but I decided to give them the benefit of the doubt. After saying hello out laid, there was a man sitting in the back who didn't acknowledge me at all, and a woman behind the counter who was not friendly with zero acknowledgment as well. When I asked for help choosing the right box size, she just pointed to a shelf behind me instead of assisting me -- unlike other postal service locations I've used where staff actually help find the proper box. As I looked through the boxes, none of them were the right size. They were all too big and she knew it. Then the man in the back told me to use a box he had -- which turned out to be a used box with used padding, already labeled and opened from a previous shipment. I figured they were offering it as a free courtesy, which would've been great! However, when I got my receipt, I saw they charged me $6 for a used box and used packing materials -- bringing my total to $26 for what should've been a simple $20 shipment. Charging customers for reused materials is completely unacceptable. Let me say that again just in case it was missed. I got charged for used packaging. Between the disorganized setup, poor customer service, and questionable business practices, I won't be returning. I'd recommend going elsewhere if you want professional service and transparency.

When I walked into this place I nearly turned around and left. It had a foul odor ( think hamster…read morecage that hasn't been cleaned in a month) and looked like it could low key be a homeless persons encampment. I'm not a prissy person but I got the feeling I didn't want to touch anything. For some reason I didn't listen to my spidey sense and walked up to the counter. I handed over my postage paid package to the woman running the place. 27 more red flags went up in my head as she asked me if my package was a phone! Who does that? What the actual hell? I immediately asked for a receipt which was one smart thing I did because I was able to track whether my package left that facility! My partner heard my story and called to talk to whomever was the manager (no surprise it was the woman behind the counter) and had the worst customer service interaction she had ever had. It was one excuse after another about why she needed to know what was in the package and she also said she was just curious. Which is it, curiosity or regulation? That place was terrible and I will never do business there. The health department should look into that store. I'm not sure that woman doesn't live in it. I never thought I'd need to look up reviews to a postal store before doing business but when I looked them up after the fact I wasn't surprised by all the bad reviews. Steer clear of this place.

First time in to send a fedex package. The (presumed) owner lady took one look at the package and…read moresaid she needs barcode to scan not QR code. I said I think the bar code is in the box, as I thought it was the RMA slip. She gave me the blank look, and I got the message, "You're not getting any help from me, get out". I walked out of the store and asked myself, what just happened. All I need is to open up the package and get the barcode and reseal with a bit of tape. But after that frosty exchange I didn't want to go back in and ask or purchase tape, so I went over to Raleys and got some tape. I brought it back to Mail Biz and sent off the package. Wasn't a friendly experience and I won't be back.

The lady that works there and notarizes documents is extremely rude and unprofessional. Having been…read morea notary myself in the past, you are taught in notary school to have the person signing the document sign it exactly how their name is printed. She failed to do that the 1st time and when I went back with my fiance she tried to charge him another $15. When I asked why he had to pay again when they did it wrong the first time she raised her voice and got super aggressive. Anyone who needs a notary check with your bank before going there. Banks typically do it for free anyway.

Terrific place to go to pick up your mail or send mail. people are very nice and professional!…read more Thanks, Matt McKenzie

horrible customer service from Desi the owner. all he cares about is charging you his margin even…read moreif packages don't get delivered. support you local business that puts customers before margin. shame

Absolutely baffling lack of customer service. Called to confirm notary services and mentioned I…read morewould be there in 10 minutes. Made it in 8 minutes and the notary "had to take lunch so you can try one of our other stores."

I visit this UPS location about every other week, mainly due to how conveniently located it is…read more However, I find myself dreading each visit when I see Cory (the older blonde woman) working. As someone who represents the face of the store, her behavior is consistently rude and unwelcoming. She often comes across as having a power trip and is snappy with customers, creating an uncomfortable environment. It's baffling to me how someone who appears to dislike interacting with people so much is in a customer-facing role. I genuinely don't understand how she is still employed here, given the consistently negative experience she provides. I hope this issue is addressed, as it significantly impacts the overall impression of this location. Other the other hand I will see Stephanie when I am here and the times I see her she is so friendly and always providing amazing service. Cory should take some notes from Stephanie.