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Mail Boxes Plus

3.7 (27 reviews)
Closed 9:00 am - 6:00 pm

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3 months ago

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11 months ago

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2 years ago

I've used Mail Boxes Plus for several years now and have had nothing but excellent service. The owner is always cheerful and helpful.

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5 years ago

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Thanks for everything Kevin:) Olympus Pointe Landscape Inc.

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PostalAnnex+

PostalAnnex+

(142 reviews)

Great customer service at this location. Don't go to ups down the street they are way too busy and…read morethe staff don't care about you. The staff at this location are always friendly and always make what you want to ship work.

I have used this postal annex for years and until yesterday enjoyed the convenience and customer…read moreservice. Last Thursday I went in with an express envelope a friend had already provided postage for. My intent was to just drop it off for mail pick up. My friend's post office in SoCal used international postage and this caused quite an upset to Jessica. Jessica check the amount was correct but was just unsure. I told her I was willing to put it another envelope and pay the higher postal annex cost (nearly double the postage on the envelope). She insisted she wanted to check with USPS that would pick up and would call me. Her intensity around it triggered a customer behind me to say "couldn't she just take it to the post office." I told him I enjoy the convenience of this Postal Annex. She did call me later and was unsure. By then I had spoken with my friend and explained to Jessica that the post office placed the postage. She decided it would be ok and would send it out. This was priority mail and by Monday my friends post office had not received it. I called the annex to inquire if they MIGHT have scanned. A different employee said no but she would check with her driver on Wed as he did scan it. On Tuesday, I get an unsolicited, agitated call from Jessica saying she had a note, basically super pissy at me that no one scanned it, why would they, etc. I was like hey "I just called to see if you might have scanned it since I told you it needed to be there next day. I wish I had just put it a new envelope and paid the $50. But you talked me out of doing that." She began to deny that she had done so and continued her intensity over the scanning and international stamps. So I ended the call and this ends my years of use and adoration for this small, local business.

PostalAnnex

PostalAnnex

(27 reviews)

How is this place even in business?…read more I went to this place as a first-time customer to mail a small package, and I immediately regretted it. When I walked in, the atmosphere felt unwelcoming -- cluttered, disorganized, and unprofessional -- but I decided to give them the benefit of the doubt. After saying hello out laid, there was a man sitting in the back who didn't acknowledge me at all, and a woman behind the counter who was not friendly with zero acknowledgment as well. When I asked for help choosing the right box size, she just pointed to a shelf behind me instead of assisting me -- unlike other postal service locations I've used where staff actually help find the proper box. As I looked through the boxes, none of them were the right size. They were all too big and she knew it. Then the man in the back told me to use a box he had -- which turned out to be a used box with used padding, already labeled and opened from a previous shipment. I figured they were offering it as a free courtesy, which would've been great! However, when I got my receipt, I saw they charged me $6 for a used box and used packing materials -- bringing my total to $26 for what should've been a simple $20 shipment. Charging customers for reused materials is completely unacceptable. Let me say that again just in case it was missed. I got charged for used packaging. Between the disorganized setup, poor customer service, and questionable business practices, I won't be returning. I'd recommend going elsewhere if you want professional service and transparency.

When I walked into this place I nearly turned around and left. It had a foul odor ( think hamster…read morecage that hasn't been cleaned in a month) and looked like it could low key be a homeless persons encampment. I'm not a prissy person but I got the feeling I didn't want to touch anything. For some reason I didn't listen to my spidey sense and walked up to the counter. I handed over my postage paid package to the woman running the place. 27 more red flags went up in my head as she asked me if my package was a phone! Who does that? What the actual hell? I immediately asked for a receipt which was one smart thing I did because I was able to track whether my package left that facility! My partner heard my story and called to talk to whomever was the manager (no surprise it was the woman behind the counter) and had the worst customer service interaction she had ever had. It was one excuse after another about why she needed to know what was in the package and she also said she was just curious. Which is it, curiosity or regulation? That place was terrible and I will never do business there. The health department should look into that store. I'm not sure that woman doesn't live in it. I never thought I'd need to look up reviews to a postal store before doing business but when I looked them up after the fact I wasn't surprised by all the bad reviews. Steer clear of this place.

Mail Boxes Plus - mailboxcenters - Updated May 2026

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