I have used this postal annex for years and until yesterday enjoyed the convenience and customer service. Last Thursday I went in with an express envelope a friend had already provided postage for. My intent was to just drop it off for mail pick up. My friend's post office in SoCal used international postage and this caused quite an upset to Jessica. Jessica check the amount was correct but was just unsure. I told her I was willing to put it another envelope and pay the higher postal annex cost (nearly double the postage on the envelope). She insisted she wanted to check with USPS that would pick up and would call me. Her intensity around it triggered a customer behind me to say "couldn't she just take it to the post office." I told him I enjoy the convenience of this Postal Annex. She did call me later and was unsure. By then I had spoken with my friend and explained to Jessica that the post office placed the postage. She decided it would be ok and would send it out. This was priority mail and by Monday my friends post office had not received it. I called the annex to inquire if they MIGHT have scanned. A different employee said no but she would check with her driver on Wed as he did scan it. On Tuesday, I get an unsolicited, agitated call from Jessica saying she had a note, basically super pissy at me that no one scanned it, why would they, etc. I was like hey "I just called to see if you might have scanned it since I told you it needed to be there next day. I wish I had just put it a new envelope and paid the $50. But you talked me out of doing that." She began to deny that she had done so and continued her intensity over the scanning and international stamps. So I ended the call and this ends my years of use and adoration for this small, local business. read more

We came by for their lamination service. I thought we would see the standard shipping/mailing products, but once inside, there was so much more that I didn't anticipate browsing. There was only 1 lady working who was helping a customer ahead of us, so we waited for a little while. We kept ourselves occupied looking at everything. Some of the products they sell on top of shipping supplies-- Greeting cards (a lot of them) Small bags, pouches, wallets Magnets Socks Oven mitts Gift bags Candles Keys & keychains Stickers Office supplies Wine bottle holders The lady was very friendly and conversational. She shared info about their products. Our lamination needs were taken care of too! read more

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The customer service at this location is TERRIBLE, specifically the service from the short woman with red hair. On my first visit, she appeared visibly irritated when I inadvertently attached a label incorrectly. While I initially dismissed this as a one off occurrence, I experienced similar rudeness during my visit today. After taking my package, she abruptly asked, "Is there something else?" When I requested a receipt, she sharply replied, "If you want a receipt, you need to ask for a receipt!" Due to her rudeness, I will never visit this location again! read more

I love this place (as much as one can love a postal annex.) the people are always so kind and helpful, no matter who is working. I use this place for all of my shipping and returns and have never had an issue. Their hours are convenient. read more

Great customer service at this location. Don't go to ups down the street they are way too busy and the staff don't care about you. The staff at this location are always friendly and always make what you want to ship work. read more

Big lady with short red hair and freckles has horrible customer service. Was telling some lady off in front of us when walking in which we thought was strange then was extremely rude to us. She should not be working here. If I could give zero stars I would. She's soooo rude and does not belong in customer service. She canceled my apt the day before last minute then did NOT tell us that the fingerprinting lady doesn't come in until after 11. So we wasted our time two days in a row. read more

I used to avoid this place at ALL COST, due to its poor service and horrendously unfriendly management. I was in a pinch and simply needed to drop off mail so I wandered in to the best surprise ever... are you sitting down? NEW OWNERSHIP! Man, what a transformation. The new owner has turned this business around completely. The customer service is now phenomenal, and the staff is incredibly friendly and attentive. It's clear that they genuinely care about their customers. I highly recommend giving this place another try if you haven't been here in a while. It's now one of my favorite spots! read more

2nd lost package - no help. Honestly, you have one job to do, how can you keep messing that up? UPS never received package. Jessica at Postal Annex could not care any less. read more

Hands down one of the WORST postal annex places I've ever been to. Both girls they work there are is so rude and completely unhelpful. They also limit USPS drop-offs to FIVE packages, which is absurd for a place that claims to be a shipping center. If you have actual shipping needs, this is not the place. Save yourself the frustration and go literally anywhere else. Avoid this Postal Annex at all costs. read more

Awesome place to drop off mails and packages, super friendly staff and reliable fast services. highly recommended.

Went to drop off a package, the lady there was so sweet she even packed our packages for us! I appreciated that so much, made it way easier for me read more

I would highly recommend this business. The couple, dressed today for Halloween, as peanut butter and jelly couldn't have been nicer or more helpful! read more

Amazing service, for 15 years I have come here and received excellent care. Always carrying our heavy items for me and giving me the best prices! I love this place, save money and time and just come here! read more

Great store for all your shipping needs. The staff is always friendly and helpful. We use th shipping services on a weekly basis and always feel appreciated with every visit read more

Always extra help and customer service... it is head and shoulders above the rest... always 2-3 people working so short wait...

The notary services I needed were efficiently and capably provided. The notary was very helpful and clearly explained the process. I have been coming to the Postal Annex for years as the staff is great! read more

Exceptional and fast service, employees are all nice and super supportive. 10/10 recommend!

The staff member were very helpful and patience with me when I came in to get a paperwork notarized. But didn't know how to get it out the pdf or copy from my iPhone. So she explain and help me out physically and show how to get it out of my phone and send it to postalannex email. And I was amazed and very easy. She printed the paperwork, notarized and fax it to city clerk. Thank you so much to the nice lady with the long curly red hair. To be honest I've been coming in here and alway very satisfied with the service. read more

appreciate you guys...had to ship out a turbo intercooler and piping. the owner helped me with the right box size, set up and really helped me out a lot with the best shipping options. I come here all the time now! thank you read more

Love this place. It is so pleasant because ALL employees are incredibly efficient, want to please the customer and are always polite, cheery and tie efficient. The place is very organized and they always try to place packages in the most secure boxes possible. I won't go anywhere else. Bravo to all of you!!! read more

My go to for shipping. I have yet to find another business that carries the variety of boxes postal annex + has. Extremely knowledgeable, and helpful. read more

Guri, the owner, was more than helpful when cutting a key for me. I was also in last week for my fingerprints, and it took not even 5 minutes to complete. That day, the staff was two very nice, helpful, young women who were efficient but careful with their work. Guri assured my time was valuable to him through his business practices. Wish I could leave higher than 5 stars!!! read more

This is the best mail stop. They take all kinds of packages, so this is really the best deal. These folks are super helpful - and very knowledgeable. read more

This Postal Annex store has really nice and helpful staff!! I stopped by today to return a few Amazon packages, and sadly, I wasn't able to return two of them since the shipping cost with tracking would have been more than triple what I paid for them (I'll check to see if I can get a hold of the seller). Anyways, Jessica B was so kind and went out of her way to check where the packages were sent from, how much it would cost to return them with or without tracking, and she also gave me some good advice for future Amazon purchases so I don't run into this issue again. Thanks Jessica (and the other female staff member whose name I wasn't able to get)!! read more

Many services and one stop shop for many needs. Very helpful staff. I've been here 3 times and will definitely use in the future.

Very poor customer service. Agent had me wait for the other personnel who is in charge of live scan as she was on break. I waited patiently for 15 minutes. When more customers came in i was told they will finish the line first as I was just doing live scan. So, this is not a first come first served business, and personnel will humiliate you infront of other customers. No respect for customer's time as well. read more

Easy and got the job done quickly; thank you. It's easy access and plenty of parking.

Jessica and Sandra go out of their way to help you every visit. They continually express excellent customer service that makes this the best place to ship, notarize or fax anything. read more

They go above and beyond! So personable, great job! Store is always clean, full of fun items!

I was having such a hard time figuring out how to safely package and send my packages luckily the store owner and the staff helped me out! I was a bit worried since I had delicate items but they were great and everything was done perfectly. This will be my go to location!! read more

Stopped in to mail a certified letter. Was promptly greeted by a young man who quickly processed the transaction. He was kind and personable! Love this location as I don't have to drive to the post office. Prices are slightly higher but no long line and close to home. Win for me! read more

Excellent service by Guri, and his employees! Though a farther distance from my house , I love coming here because of the high quality professional service, helpfulness, and friendliness! Excellent business in all aspects! read more

Great Customer Service. Most helpful packaging up a return! They acted like they were happy to help!

Jessica is so helpful. All of the employees are so helpful and go above and beyond but Jessica goes past that. always making every encounter such a breeze. Beautiful staff over on foothills read more

We went in with 5 documents requiring multiple signatures notarized and witnessed. The notary's that helped us were amazing. Would recommend this place to everyone. read more

I went here for the first time a bit ago because it is one of the only locations in the Roseville area that partners with DHL for return packages. Before my necessary return, I had yet to learn this place existed. The staff is exceptionally friendly when you walk in, but the store is small and overwhelming. Upon entering, the paid mailboxes are directly in the front and can cause a traffic jam at the front of the building. When you get past that point, there still is little room. Most of the space is taken up by nicknacks that people can buy and throw in their packages, but as you get further into the store, you find the actual packing and mail things (i.e., tape, boxes, labels, etc.). If you are coming here to drop something off, it's a great place. The parking is massive because it backs up to a grocery store, and you can be in and out. Check it out; it's a great local location and locally owned. read more

The best at packing my eBay shipments. The only place I go for my shipping. Employees and owner are very nice. A+++++++++

This service is amazing!! Employees are always pleasant and very helpful. Please commend employees Sandra and Jessica.

This place has the worst customer service I have ever seen. Two of their customer service representatives hung up on me when they were in the wrong. One of them completely blew off a live scan appointment that was prepaid for. The manager never showed up or called like he promised he would on the Monday following his employees rude behavior. I would never go to this place again. I give zero stars. read more

Always friendly and great service. Quick and very affordabl. Also they have cute gifts to buy.