I must have not gone to a Staples in a while. It caught me off guard that this particular location is shared with Party City? Very interesting! I actually only came by to return an item that was purchased through Amazon. Walking in brought some nostalgia - big space, a lot of items and a sparse amount of customers. Many were at the printing section. I was also rather confused they were selling a lot of other items that weren't office related (ie: food and miscellaneous items). As for my Amazon return - There were two people ahead of me, both brought a ton of items...I didn't realize this was a thing...to buy a ton of stuff through Amazon only to return it but that's another topic altogether. The one worker did his best to get through all the customers items - by the time it was my turn, at least 4-5 people were behind me. He processed everything quickly for me so that was greatly appreciated - and within a few minutes everything showed up on my end. Overall, good experience. Thanks! read more

Hostile, unprofessional, and completely unacceptable behavior from multiple employees. Staples lost a major business opportunity today. I visited the Staples at 6770 Stanford Ranch Rd, Roseville, CA on 8/29 around 2 PM, and the experience was so shockingly bad that it cost this store -- and likely the company -- a significant purchase opportunity. I came in not only to complete two returns (a Happy Return and an Amazon return) but also to evaluate Staples as a potential vendor for a large bulk order of equipment and supplies for multiple offices. I never even made it to the shopping portion of my visit because the customer service was that hostile. The store layout was confusing and the signage contradictory, so I approached the balloon desk for help. The female associate dismissed me, pointed vaguely toward the Amazon lockers, and when I said I was confused, she condescendingly told me to "use my eyes" and marched slowly while pointing at arrows on the floor as if I were incapable of understanding basic directions. When I told her she was being rude, she replied, "I'm autistic," as though that excused her behavior. It does not. At the register, things escalated. Before even greeting me, Rhett loudly said, "We have to deal with customers' dumb questions all day!" He repeatedly talked down to me, pointed in my face, and ultimately yelled, "If you don't like the way we do things and think we're rude, pack up your returns and get out!" He shoved an Amazon contact card at me, clearly trying to avoid doing Amazon returns altogether. He also gave me incorrect instructions about where to complete my Happy Return -- proving the confusion I originally asked about was valid. As I walked to the correct area, he used the store communication system to portray himself as the victim, prompting another associate to make passive‑aggressive comments about "rude customers" within earshot of me and the only other shopper in the store. The Happy Returns associate then watched me stand in line without assisting me for an extended period, despite the store being nearly empty. This location is being run by employees who are openly hostile, dismissive, and unprofessional. Their behavior didn't just ruin a simple return -- it directly cost Staples a substantial business purchase I was prepared to make. I will not be returning, and I will strongly advise my firm to avoid Staples entirely. read more

Staples - No staff at the Happy Returns station, which led to original question on how to get returns accomplished. - Printing Services Near Me - Roseville, California

Was standing in line behind 2 people with Amazon returns. I had a crying toddler throwing a fit and the girl at the Amazon checkout line checked out the other 2 people and then told me I had to wait for someone else to help me because she was going to go help another lady in a different department of the store. Her customer service was terrible. The lady who then came over to help was apologetic and helpful but the first girl needs to learn better customer service for those in front of her. read more

Five stars! The employee who helped me went above and beyond. She took the time to help me sign up for a rewards account, showed me how to use the app, and helped me save 20% on my ink and 10% on everything else. She was incredibly patient, kind, and genuinely helpful throughout the entire process. Customer service like that is so rare and refreshing. Staples definitely made a customer for life today! read more

This review is for the cashier named May. It was a brief exchange at the counter. Thank you - I appreciate your customer service and friendliness. read more

The employees here are always friendly but they do not have enough staff. I waited for 15 minutes today just to get someone to help me in the print shop area. I don't blame the employees, it's management not ensuring enough staff. I have noticed this lack of employees over the past year or so. Do better! read more

This Staples was my go to for a decade for printer ink, back to school supplies and any other office supply items I may need at home. Although more convenient to buy these things on Amazon, I believe it's important to spend my money locally. That said, I will never step foot in this Staples again. I popped in to do an Amazon return then planned to purchase some printer ink. The last time I did an Amazon return at Staples, the counter was by the printer counter. It's now been moved to the cashier area. I walk in the store, normally get greeted but no one did. Walked to the printer area, saw the sign pointing me to the cashier area for Amazon returns. There are two cashiers, neither say anything to me but one makes eye contact. Each had a customer, no one else in the line. Both of them are obviously drawing out their transactions, I'm guessing no one likes Amazon returns. No biggie, I'll wait my turn. After a minute or two goes by, I ask if there is someone who works at the returns. I'm told someone will help me soon. Ok. The one guy, whose line I have been in on several trips and who is normally friendly and kind, finishes with his customer, looks around, sees an older lady with a cart full of items walking to the check out line. He stops right near where I'm standing, fully aware I'm there, takes the cart and kindly says to her, let me help you and proceeds to start scanning her items. She says, I'm not quite done, I was looking for a whatever. I say "hey, I was here first". In this snotty, condescending tone he tells me someone would be with me. I asked again if someone worked at returns. And again with the snotty tone he tells me "we all do and you have to wait your turn". I tell him I was there before the other lady and he knew it because he spoke to me. I left. Office Depot is close, Staples in Auburn has wonderful customer service and Amazon delivers. Staples on Stanford Ranch lost my business. read more

I come here mostly for their printing department. The staff is very knowledgeable and helpful. If I come at a good time, I'll have my prints ready right away. If not, you can always drop it off and come back later. I also stop by if I need to do Amazon returns. read more

I come to this store whenever I need a large printing order and today Kempton helped us and was so incredibly kind and helpful. The customer Service we reviewed was phenomenal by both he and the lady working with him. read more

If you want atrocious, Service come here. If you want to have rude associates tell you you're dumb for coming in 30 minutes before they close come here. If you need a flyer printed go elsewhere. read more

I came into Staples to get a bunch of soccer player cards laminated and thought it was going to take a long time. When I went up to the counter, the staff explained the easiest way to get it done and even gave me tips to save time and money by cutting the cards beforehand. I followed their advice, and the process was super quick they were able to laminate everything the same day. While I waited, I did a little shopping and was pleasantly surprised by the great sales they had going on. Overall, I was really impressed with both the service and the store. read more

Gift card selection is lacking. Always out of Amazon. Service is very slow especially at Amazon returns.

Megan in the print center is incredible! She helped us print our custom wedding invitations and went way above and beyond. She took the time to resize everything so our invites came out perfect and even cut them all for us. She spent over an hour helping us while still taking care of other customers with such patience and kindness. You can tell she really cares about doing a great job. We're so thankful for her help -- she made what could've been a stressful project super easy! read more

Staples - Printing Services Near Me - Roseville, California

Very nice and friendly staff. They were happy to give me free samples so I could make sure everything was ok. The prints and prices are very good. I highly recommend them to everyone and will definitely go back there again. read more

Staples - Wedding invitations - Printing Services Near Me - Roseville, California

I always leave this place with a weird feeling. One, they don't greet everyone, only who they want to. Two, some super big employee guy moved my cart, which had things I was going to purchase in it, and rudely used it to move one of their big ladders. The whole vibe is cringey. read more

Staples PRINTING SERVICES is truly the best option when it comes to quality and price for printing both big and small projects. Megan and Holly are the absolute dream team back there and I hope that they receive the praise and recognition they deserve from the folks that oversee their department. I've utilized Staples Printing services long enough to see them through some pretty sketchy and uncertain times and I truly feel they're at the top of their game with the in-person service. Highly recommend. read more

I went to Staples Roseville to buy data transfer equipment right before my Genius Bar appointment at Apple Roseville. At Staples Roseville, I picked up a memory stick and cable owing $50, paid with a $100 bill, and received a $50 bill in change. Genius Bar didn't use the Staples equipment to transfer data from an old to new Mac because they found corruption on the hard drive and referred me to data recovery. About 2 hours after my purchase, here is how my return went at Staples, 6770 Stanford Ranch Rd., Roseville, CA 95678: First, the cashier tried to give me store credit instead of my cash back without explaining or asking my preference. Second, I asked the manager if I could exchange the $50 bill in my wallet for the $100 bill in her hand to complete the $50 return for her. She said, "No, I'm not a bank." Third, the line had to wait for the manager to go to the back of the store and make $50 in small change for the only cashier open when she could've refunded my money at the register. Fourth, the manager dropped my change on the cashier's counter. In front of her, I counted $49 in bills, $0.84 in coins, and $0.16 cents short of a $50 return. Fifth, I asked if she'd take the $0.84 in coins on the counter and hand me $1 dollar from the drawer. Instead, she slams down the missing $0.16 cents and says, "I've closed my drawer now!" While I'm picking up the lose change off the counter and putting it in my wallet, the manager is ranting how she's not a bank, there is too much going on, and I'm confusing her. Frustrated, I said, "Oh my God! It's basic math!" There was a moment of silence. I don't expect Staples to act like a bank but I do expect a retail manager to know how to refund correct change. As I'm signing her receipts and stuffing my copies in my purse, she tells me if I'm not happy with her service I should call the 800 number, she writes down her name as Stephanie, and I'm to tell them I'm upset that she followed company policy. I said, "What difference would that make?" If a company hires and promotes a person who can't count then math ability must not be important to the job so complaining to the chain of command is useless. I'm putting my review here to let people know to count their change at the Roseville store. Normally things are great at Staples so maybe it's a one-off. read more

I just got home from Staples where I received EXCELLENT service from Jade!!! She made my Christmas shopping a breeze with her computer skills. In addition, everything was on sale and I got to use rewards towards my purchase! Thank you Jade!!! read more

I have been in this place quite a few times. From work related to personal things that needed to be done. The staff here has been and continuously provide great customer service. From my experience, looking for items can be frustrating. In here they actually go with you and show you where to find them. Anyway, this review is about our experience (wife and I). We came here for an appointment for tsa pre check. This is one of the location. Prior to coming here, I booked a reservation time slot (or so I thought for me) at 11:10am for me and my wife. Unfortunately my appointment didn't go through on line and I have to come back the following business day. The gentleman that was helping us, was very patient and calm. His iPad/table keeps crashing but still he was calm. Lol if that was me I would've have given up and probably smash the tablet. If you ever want to apply for tsa pre check, you can visit tsa site and get information on several places that process them. They accept walk-ins but really recommend to reserve a time slot on line. read more

wanted to do an amazon return, associate walked away doing nothing for 5 mins, came back and scanned my items, then just walked away without saying anything? and no recipe for my return? she walked away and i had to ask if it was done... like what the actual heck bro, atleast tell me its done so i can leave? customer service here is not taught obviously lmao read more

I shop here often for work supplies the staff is always helpful and accommodating which says a lot for all the rude human beings they have to deal with throughout their do. Thank You read more

I was very pleased with the customer service. I found good sales and the shelves were neatly organized. Check out was smooth and I even had an extra discount applied by the salesperson for a daily special. I will be back especially now that I found out they have a recycling program. read more

I went into Staples today to mail something and Kevin was extremely helpful and provided me with the best customer service I have ever received in any retail establishment. He helped me with packaging my printing out the label, got me an appropriate size box and taped it for me. Provided me and my puppy with water as it as a super scorcher outside! I will definitely be coming back to Staples again in my future! Kevin is a super employee and I was so thankful for his assistance with providing me superb service! read more

Katrina and Jada were super helpful! The return and exchange process was easy and they had a great attitude throughout. Thanks guys!

Did you know you can recycle many electronics and even an old coffee maker at Staples? So cool right? See the full list of items they accept on the Staples website. The only trouble is their employees aren't that familiar with the policy even when they are posted at the recycling counter. Hopefully since Staples Corporate addressed this with the store management today you won't have the same experience of being laughed at and told that a coffee maker is not a TV or computer. Thanks, but I was already aware of that and did my research before coming in. read more

Staples - Partial list of the items Staples will recycle for free! - Printing Services Near Me - Roseville, California

I ordered to get my Christmas cards printed online and came to pick them up. Holly was very friendly and sweet. She helped me right away and found my order very quickly. I got a really good deal and love the results! They are very quick and efficient. read more

10/10, there was a cardboard cutout of Shaq. It was absolutely amazing!! They had so many pen options and also very comfy chairs at a good reasonable price. I'm going to keep going to staples until I buy that Shaq cardboard cutout. Please staples sell it to me read more

Staples - Shaq - Printing Services Near Me - Roseville, California

I went in to this Staples location just needing a simple lamination. It took the person roughly 5 minutes to do this, which was quick. Since it was such as small job piece of paper, I was hoping to have her cut it for me since they have a straight edge and could do better than I could with my scissors. Her response? "I'd have to charge you". Mind you, this was one small piece of paper. I pay for my stuff and realize afterwards that there was a fee attached at the bottom called "Express Guarantee". I was not made aware of this fee before making the transaction so I asked what it was. She told me to avoid it I would "have to leave it with them". For one piece of paper! Had I known, I would have dropped it off before running errands, which would have wasted their time instead of mine. If you need a small lamination service done, avoid this place like the plague. They need to be more up front with their fee structures before nickel and diming you for every little thing. read more

Staples - Receipt with "Express Guarantee" which was not asked for. - Printing Services Near Me - Roseville, California

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The last few times we needed labels for my husband's business trip, we stopped by this Staples, because we had missed the deadline for Amazon Prime shipping. While Staples' prices are usually higher than Amazon, it's nice to be able to walk into the store and have the items in our hands when we're in a time crunch. The past few times, our cashier has been this very peppy female employee. Both times, she seemed to be in the best mood, and I loved her energy. She had this smile and giggle that just made us feel happy. It's so nice to be waited on by someone who seems really happy about their job! Then a few days ago, I was on an organizing frenzy, so I stopped by Staples to get some foldable boxes. While I was slowly just walking down the aisles, taking my time and browsing, an employee (possibly a store manager, since he was wearing a grey shirt) was vacuuming and asked if he could help me find anything in particular. He then let me know where to find the boxes. I thanked him and walked to that aisle. A few minutes later, he was nearby again and was able to answer my question between the Staples brand and another brand that was on sale. He asked if I needed help carrying the boxes, but I thanked him and said no, I could carry them. So I lugged two packs of the on-sale boxes up to the front and the cashier rang me up. I then proceeded to give her my coupon, which was $10 off a purchase of $30. Since this purchase would be over $40, I figured there wouldn't be an issue. Turns out the items had to be "regularly-priced." Once again the store manager employee happened to be nearby (I guess the good thing about going early to a store is there are fewer customers, so you get more attention), and he helped me get 2 regularly-priced packs, while returning the ones I didn't want. He even grabbed a cart for me too. (I tend to do things the hard way and avoid carts, so he made things a lot easier. Thank you!). I completed the purchase and was heading out the door. The store manager/employee was walking back into the store (I think he was pushing some carts from outside?) and thanked me again, while I thanked him. I walked out of the store thinking, what great customer service! Plus he was so actively working hard at his job, covering so much space in a short time, and I felt that was very commendable. So from our experience, great customer service at this Staples! read more

Staples - Yay I love boxes! - Printing Services Near Me - Roseville, California

Everyone is very nice here. They are quick and helpful. There's hardly ever a line here. Printing is a little pricey compared to other Staples. I feel like the staff can be a little too aggressive with the selling tactics (for insurance when buying a new printer, for instance) but this may be just in comparison to other Staples I've been to. They are overall very friendly. read more

We went there on a Sunday morning. There weren't many customers. The staff, including the one from the Printing service section, are very responsive and helpful. Highly recommend. read more

So... I'm hanging out with my new buddy Kelly at the FedEx store on Douglas. Why am I hanging out with Kelly at FedEx at 9:30PM writing a review about Staples? Because I left Staples at 9PM when they closed without the business critical poster that they assured me they could handle. I need this poster first thing tomorrow morning because I'm running a tournament for 200 people. These 200 people expect to see this poster, and I entrusted Staples with printing a single poster... I gave them five hours to do so, told them it was important and gave them every chance to say "no, sorry, we're too backed up" or "no, sorry, we're out of paper" or "no, sorry, our machine's broken". They had my phone number... they could have called me when they encountered problems. They did not. They instead chose to wait until 8:55 when I showed up to retrieve my finished product to say "sorry, our machine broke down... but hey, we'll give you a refund". That's not the way business works, folks. Be like Kelly and Faisal... get the job done and support business owners. Sadly, this is not the first time I've had this type of experience with the Staples print department. Last time (same type of order, same type of promise, same results) - the printer was clearly working... so I told them I was just going to hang out until they got it done... and they eventually did (30 mins after closing time). So... while I wrote this review... Kelly at FedEx (with some help from Faisal) accomplished what Staples could not. I like Staples as a store, actually, and will continue to drop by with non-critical needs like... oh... buying paper clips and pens... but I've been burned enough times by enough *different* print people at enough *different* Staples stores that I simply can't trust them with business critical items. It's a training problem... it's an equipment problem... maybe a bit of both - but when Staples makes it my problem, I solve it - with some help from Kelly and Faisal at FedEx. read more

Very helpful to a relative of mine who needed a form printed and faxed. They were patient and helpful and let me email the form to them so it could be printed, filled out and faxed. So helpful for a person who doesn't have a printer or fax and has difficulty with filling out forms online. Thank you! read more

I recently visited this Staples location and am taking one star off due to the horrible customer service I had. On April 2nd, I went in later in the evening to get some printing done. When I needed help, the employee running the printing department continued her conversation via her earpiece about getting "super drunk over the weekend", made very minimal eye contact, and was unable to find a solution to my problem. I left very upset and disappointed with my experience. The only reason I am giving 4 stars is because of a wonderful employee, Cara, who assisted me the following day! She had AMAZING customer service skills, apologized for my prior experience, and was very attentive and detail-oriented while completing lamination for my two poster boards. Kudos to her! Overall, this Staples is well-supplied and organized. Perhaps management should review customer service expectations with some of its employees. read more

I recently shopped at the Staples at Stanford Ranch location and would like to comment on the great service I received. Not being familiar with the ink my new printer used I stood looking at the display of ink and felt overwhelmed as where to start. Perhaps I should have been better prepared! Thank Will, Sales Associate, who took the time to help. He was patient, had a good sense of humor and was nice to look at. Candy at the checkout was equally pleasant. Staples, you have two employees that gave exemplary customer service which will keep me coming back. read more

This Staples is amazing. I have never gone into the store without them asking if I needed help finding something and if I did, they walked with me to where whatever I'm looking for was. I've had them put office chairs together for me. I bought my printer for my computer there. They always ask if I need help taking purchases to car. Wonderful store and staff. read more

School supply shopping time again! After scouring two large grocery-type stores for some very specific supplies, I ended up at Staples and found exactly what I needed! Their school supplies were nicely organized, mainly on end-caps and in a special school supplies area. Staff checked in with me to assist. Prices were clearly marked and many items were on sale. Remember to use your loyalty card if you have one! Overall, a great experience and I'm finally done! read more

Staples - School supplies shopping time! - Printing Services Near Me - Roseville, California

The store itself is pretty clean and well put together. I just came in for some pens and paper, but the associates were always happy to help and frequently asked if I needed anything. read more

Bryson is AMAZING!! Very friendly and helpful!! He helped us with copies when we messed up and is a great human being!

It was a slow day, I needed some help with the ink. 7 min after I asked to get help no one came by, really bad service.