Great service friendly staff Services include notary and copying This branch has been part of the local community for a long time read more

Prices are so inflated you can probably buy a plane ticket and carry your item on for less. Wanted to charge me $65 to second day air a tiny package within the contiguous 48 states. Borderline criminal. It amazes me that UPS allows these stores to carry their name while they try to rob customers blind. read more

Very friendly, accommodating staff. Other than the parking situation (which they have NO control over), this is a convenient no cost location for Amazon returns. read more

I just had to return a couple of items at the Lincoln UPS store. Again, as always, an excellent experience. The self service machines make most returns quick and easy. But today, the young man behind the counter was not busy and I always enjoy my interactions with the staff there. Friendly, competent and professional, and always with a smile. Since this UPS store changed hands a couple of years ago I have had nothing but good experiences. If you haven't tried it since the store changed hands, please give it another try. read more

Reagan is the bestest. Family and I moved to the area, this is my local ups and I've been here more times than planned in the past few months. As a novice for shipping things I've found Reagan to be kind, personable and incredibly helpful every time I've visited. He's gone above and beyond and I cherish that I'm now on a first name basis with Reagan and my local UPS. Thank you all for the work you do. read more

Never thought I'd be leaving a review for a UPS haha but I'm never disappointed with this location. They're always so friendly and helpful and quick! Special mention for the employee (I don't know his name but he is a tall, blonde, younger guy): he is just SO friendly, so accommodating, and really stands out when it comes to customer service! read more

Great UPS store. Has adapted to needing more staff. Helpful, polite and quick. Great self serve stations as well.

I almost always come here if I have an Amazon return . The clerks are always friendly, helpful and fast ! If you want, they can also pack and ship your items also. It's not just shipping and returns, they also scan and fax, passport photos, notary services, shredding. Oh, and they also have mailboxes . It's your one stop shop in the Safeway/CVS shopping center. read more

Friendly staff, helpful, and efficient! Never had a bad experience at this location. Keep up the great work!

This is the BEST place to send or return packages. The service is superb!!!! I am thankful the location of the store is convenient and the wait for service is minimal. read more

I just have to give a big shout out to Dillon at the Lincoln UPS store. Everyone who's ever helped me at that store is always really great, but Dillon has gone above and beyond for me several times. I feel like post-pandemic a lot of customer service has gone down the drain, but Dillon is an excellent example of what customer service should be. I really wish the best for this lad in his future endeavors because he's got a winning attitude and will definitely go far. To Lincoln UPS, keep up the great work! read more

Every time I've gone into this store, every employee has been so kind and positive and have helped me with my packing slips and Amazon returns! Whenever I leave there, I am always so appreciative read more

Best ups store around nice and friendly staff, new ownership rocks!! we come here for our Amazon returns and just had some realestate documents notorized. the notary lady was super sweet. read more

I recently had to ship packages from this store the past three days. The workers were very helpful and friendly. When I first walked in there was a line of 6 people, the line went super fast! The whole time the workers were helpful and friendly. With all the people shipping and returning Amazon packages it is nice to see friendly and helpful workers. read more

The UPS team at this store are fast and efficient. These guys are seasoned and ready to ship our packages!

my wife and i love the employees @ this store. knowledgeable, helpful, and efficient, they are always great - especially Josh!

Just mailed a small pkg which took 20 minutes to process due to 1st day on the job employee or a "RELATIVE" The employee had to reprint ticket twice for the incompetence of Miss spelling street address Even with the information printed on the pouch already. When queried as to " is this your first day on the job" her answer, a laugh and " don't say anything or I'll get fired." Solution: Owner, If a relative, stay after closing and train her on your time Not mine. If new employee, What do you think? Would definitely not recommend. FYI Prior to going to the store, tried to reach them on the phone to insure They were open till 6PM. They disconnected me 3 times and never got to speak to a live person So I drove over on a chance. If not for distance I would go to the store in Rocklin. Highly recommend them. read more

Outstanding service! Everyone is always so friendly and helpful! Thank you for always putting smile on my face.

They don't like helping customer who paid $206 package worth of shipment because "customers" as they said can track it themselves. So don't call them for help coz they will make it clear that it's not their responsibility to worry. read more

The guys that work at this location are always the most friendly, patient, and helpful, and consistently provide excellent customer service!

The store is ownership. Faraz cares about his customers, goes the extra mile, and is very kind. The store previous was not ran well but has made a drastic turn for the better. If you are in Lincoln come by and ship with confidence. They have notary on staff. GreT store. 10 stars read more

Fantastic service at the UPS Store in Lincoln! The staff is friendly and efficient, making shipping and printing a breeze. I always appreciate their helpful attitude and quick turnaround. Highly recommend for all your shipping needs! read more

In the interests of fairness, today when I stopped in, the employee was masked. Good to see.

I walked into The UPS Store in Lincoln yesterday afternoon. There was only one person ahead of me in line, and one young man serving at the counter. As I was following his instructions and preparing the materials I needed to send, fully six more people came in. The young man working, Eli, was amazingly pleasant, friendly and patient with everyone. Eli worked to help the next few people in line get started with what they would be doing, even as he remained focused on each customer he was helping. Eli's attitude and dedication are a fine testament to The UPS Store in Lincoln, California. Thank you! read more

this UPS location goes above and beyond for every customer. Their staff is top notch, and I will not hesitate to recommend anyone going there that needs their services or Amazon returns. they accommodate you even when you least expect it and they make it easy and appropriate for all. read more

I've always had excellent service here at our UPS store in Lincoln. Everyone is very efficient at processing Amazon returns too!

I really hate to give one-star reviews, but I just can't muster up any reason to give this location more than one star. Let's start with the fact that they opened 30 minutes late the last time I was there. I saw the staff opening the store, and he just held up one finger to have me wait outside. When I was allowed in, I asked if the opening times on Yelp was correct and was answered gruffly that he had a doctors appointment this morning and he can't trust his employees to get there on time. Sooooooo obviously there wasn't going to be any chit chat. My packages were prepaid so I just asked for my receipt. Then I noticed that the copiers were out of service. I asked if I'd be able to make copies or when they were expected to be online again. I was told that the parts were on order and he didn't know when they would be back online. Honesty, things happen, and Lincoln is a sleepy village, so I can handle some idiosyncracies. But this was just plain rude behavior. I understand he was exasperated and frustrated, but I wasn't the right place to dump it. A brief acknowledgment about the inconvenience and perhaps some effort to make it better would have gone a long way. For me, I won't be returning. read more

For the most part what you ship from here will get to its location but the customer service is terrible! They won't help with heavy or large boxes, they interrupt customers, are rude, and most of the employees work so slowly so the line is always long. I always regret not driving down to blue oaks to return something. read more

Sent a print job of 3 items and needed 30 copies of each. When I came to pick up there was a misunderstanding and only one copy each was made of the 3 documents. There was only one associate in the store - Kern (hope I'm spelling it right) and when I explained the discrepancy he was VERY apologetic and even more apologetic because the store had no paper (they were receiving an order later that morning) so there was no way of him giving me the remainder of my documents. He was so polite and even gave me directions to the nearest store/forwarded my emails over for me. I find that my Job frequents this area a lot to host events and although this location might be a little out of the way I will always pick this location because of Kern. He made my morning so much easier and is the true definition for of customer service. I really really hope he gets recognized and gets some help in the store! read more

Such patient kind employees work here at this store! No wait in long line!. I use the email address to send labels to.

Had a package rerouted here and the staff was extremely helpful over the phone! Attentive service and answered all my questions! Thanks for great customer service! read more

I'm from out of town and needed to print something out quickly, so I stopped here. I was told the computer was down and so was the rep's email. This is unacceptable. I understand things happen, which is why they get 2 stars. Not to mention the parking is horrendous. Please don't offer a service if you can't fulfill it read more

Walked in with a legal document that had to be shipped overnight and was pleasantly surprised when the owner gave me a cost-saving (significant) option - it was unexpected and very much appreciated. The customer service, humanity, level of engagement was perfect and again, because I don't have a better word right now - really appreciated. Would definitely recommend this location. read more

I just moved to Lincoln the other day and visited this store for the first and last time. The young man behind the counter was beyond rude. He acted like I was a tremendous annoyance and practically threw my package at me. For reference, this happened at 5 pm on 8/9 /19. I am a very polite, friendly person but I am not a sucker and refuse to patronize a business that treats its customers with such disrespect. This place seriously needs to get its act together or they deserve to go out of business. I am hardly the first person to post a negative review. read more

The worst company ever never use UPS they are never on the time you can talk with the stupid computer but not to the customer service and they're very mean sorry read more

I had used this store several times in the past but a few months ago I had been ill but needed to mail some important documents on behalf of my granddaughter. The grey haired man working the counter was so rude I was stunned. He implied I had been rude to him but I know I was not. He humiliated me in front of the line of people waiting as I had for service. I apologized if I had appeared rude but he continued to berate me. I mailed the envelope but was worried the entire time until I heard the envelope had been received by the person I had mailed it to. I have never been in the store since and never will be. I see the same gentleman in there when I walk by. What a shame he's still there. The previous guy that had been there was very nice and professional. Sad to see that in a town like Lincoln. read more

I have received terrible customer service from this UPS location. The kid who works there isn't friendly, doesn't smile, doesn't communicate what needs to be done with Amazon returns. I've personally been the recipient of his terrible customer service, on multiple occasions, as well as seen him act the same with other customers. New employees at this location please!! read more

It's rare these days that anyone goes the extra mile, but wow did Devin & Faraz give all star customer service! Today i paid DoorDash to drop off a ups box for me- the driver ditched the bay & took off- not even leaving the return label. They guys teamed up and reached out to DoorDash to try to see where to send the item! Later i was able to connect with the guys at ups & process everything over the phone! Talk about going above & beyond!!!! Thank you Devin & Faraz! read more

Terrible customer service. Lacking effective communication skills. They all act as if having customers is a inconvenience to their existence. read more

Great that the UPS store in Lincoln has a few favorable comments, my experiences are not great at all. A total of five different times packages have been lost even though there are package slips in my box and I have emails reflecting the tracking numbers. After researching the tracking numbers which confirms the package(s) were delivered to the UPS counter I'm told by a UPS employee the packages are not there. This is unacceptable service and a better system needs to be implemented on the accountability of incoming packages this office receives. read more