I had an overnight package and I ran into Eddie in the parking lot at the service center of Sierra View he is the driver . He was pumping his fuel and I asked him if the service center was open and he said no but he took care of me anyway and made sure my package got taken care of . Thank you Eddie you rock buddy read more

I went there late at night around 7:30PM because I received my final 3rd notice for a signature. The gentleman was pulling out in his UPS truck and told me where to go. Sam was the nicest and friendliest and looked all over for my package! Literal angel and found the package. I really appreciated the help and time he took to look. read more

Apparently they do not check updates to delivery addresses and refuse to do so I guess lol never again

took very long to get here went 4 days after it said it was gonna be here. tried calling for help and the stupid AI did nothing to help couldn't reach a real person. read more

Great customer service and willing to fix errors (NOT caused by them) and assist customers. Thank you to Rose and Debbie!!! They are extremely professional, knowledgeable, and passionate about their job! read more

Well it's now several months since UPS lost my shipment... no response, except they tried to trick the recipient into signing off as receiving it, then they closed my claim without even contacting me! We do know the item made it to the destination UPS desk, where I'm sure an employee there stole it, what other explanation is there? UPS won't offer ANY explanation so mines as good as any. Also no refund on the shipping fee either! UPS - Utterly Poor Service! read more

Rudest people I have ever dealt with. I came in with a load of boxes, and of course he doesn't offer to help and acted like I was a bother. The other guy in the office didn't even get up (no mask). They are not friendly and it's like pulling teeth to try and figure out how to send boxes. It's simple Customer Service and I will not give them a dime again. read more

Tyler Kessel rocks. He went out of his way to bring us boxes twice that were delivered to the wrong address by another driver. I know he doesn't really have time to do things like that so We want to thank him very very much !! ~The team at Whitney Ranch Apts. read more

Here's my story. 1. Showed up with my License 2. Told them what was inside the package 3. Showed them my receipt and how I paid for 4. My name and phone number is in the package And the RACIST POS still didn't give me my package! He made up some story about fraud but the white woman who picked up a package for her "husband" got it with no problem.. oh by the way they didn't even have the same last name either. Thanks for this very RACIST experience! read more

I just visited the ups store on Bryden. I had forgotten to attach a note inside the package and asked the clerk if I could have a piece of paper so that I could insert it into the package. He gave me a post it stick on and informed me that there would be an extra charge if they had to tape the package back up. I said that I hadn't brought any money, the package was pre-paid and I wasn't expecting any charge. So I picked up the package and headed for the door. As I was leaving I heard him let out a chuckle very loud. What was that showing? How ignorant he was? Or just showing me and others that he was the boss? To me he was showing that he shouldn't be at the counter!! I would send this kid down the road. This happened at around 4 PM on Friday the 8th of March. read more

The delivery truck that came to our house today drove as if on the run from the police. Went outside after hearing their roaring engine. They made a 12 point turn in our driveway, running up into our plants and nearly backing their truck down into a ravine. They then floored in down our narrow driveway kicking up gravel. VERY UNSAFE driving in an area with animals (both pets and wild). Equally oddly, they then dropped our heavy delivery at the end of our driveway, out by the street. Why drive up to the house only to turn around and make the delivery at the street?? The license plate began with 168. They were driving too fast to catch the rest. When attempting to contact UPS to alert them to this dangerous and unprofessional behavior, all you can get is an automated phone tree with only a few options (such as track a package). Wow, UPS, we thought you were a solid company. Will be taking our business elsewhere. read more

The customer service at this location is rude and unprofessional. On my last visit, one-day last week, I brought in four pre-paid packages. The two guys were sitting in the back office talking. One of the guys came forward and told me I need to bring in an end-of-day page for him to scan because he doesn't have time. The second guy then commented from the back, "I told him that yesterday!" Then he proceeded to walk by shaking his head disapprovingly. As the first guy starts to scan my four packages. I told him that Shopify doesn't provide an end-of-day page. So he said, "Maybe you should try something else." After a whole 30 seconds of hard work scanning a mere four packages I received my receipt, said "thank you," and left. I will never visit this location again. I will go out of my way to go to a UPS store where they are always polite and happy to receive my packages because they know how to treat a customer who is paying their salary. read more

Don't even waste your time, they don't want your business. Made three trips to this dump with warranty RMA paperwork from a rifle manufacturer that has contracted with UPS to provide conveyance nationally and each time was a waste of time and gas. First they demanded the receiver's FFL - ok, got that, duh, it's Browning... only about 200 years old, and it's their customer. 2nd trip, they wanted adult signature release on the slip. Fine, Browning authorized that. 3rd trip, Browning can't pay for it with a prepaid slip, so I would need to separately buy another shipping label and put about $2500 of insurance on it. Unbelievable. Then they wanted me to open the box so they could "see it." Not happening, this isn't some BassPro garbage. My suspicion, looking for something to pilfer and they know Browning would go after it versus I would be stuck with some lame third party travel/accident coverage. Don't waste your time, just use FedEx or US Postal. Let these @ssholes haul their made-in-China crap for Amazon. If I have to pay for it, they won't see a penny. read more

Worst "customer" center ever. Second graders could do better working here than the idiots they hired. Seriously hope UPS re-evaluates their employees at this location. Between the people here and the 800 number, I have gotten absolutely no where. Frustrating trying to get your package worth $7,000 and no one can you give the correct information. read more

Spoke to "Cheryl Employee ID 0024218" at the Rocklin center because they delivered an expensive phone I had to the wrong house. She hung up on me 2 times because I tried to get specifics on how how long the process would take. I asked her what we could do to expedite this with no help. What made this conversation even more difficult was her extremely bad attitude over the phone. I work with professionals on a daily basis, I expressed the need for this phone for my business, yet she told me well it could be up to a week before you get it. My business relies on me having this item so I can put food on the table. I was absolutely appalled at her behavior and I can't for the life of me understand why they would have someone like this in customer service. It was a very shockingly horrid experience. The manager's name of this store is David Moss which I finally found out (she refused to give me this info) and passed me off to a driver supervisor. I called back and asked for David Moss, which she said he was out for the day. I asked clarifying questions to understand if he was out for the day but she said "well I haven't seen him" so she assumed. Then I found out through the supervisor he was just away but not "out". Rocklin #: 916-632-4863 Employee Name: Cheryl Employee ID: 0024218 Manager: Dave Moss Let's see if ANYONE at UPS cares about their customer service. I will keep calling and following up with this. UPDATE: 9/27/2018 I called David Moss and left a VOICEMAIL. STILL NO RESPONSE. Do managers actually manage in this location or is this a Union job where performance and taking care of your customers is not really important? Serious question. read more

My irregular package showed out for delivery and a attempted delivery but business was closed. Funny, I am a residence. I called and spoke with Mary from UPS center in Rocklin and was informed my package was missed after the load was done. So, if the package never left the building how did it go out for delivery and then a attempted delivery take place? They must operate in some alternative universe where unicorns and fairy dust are present. Mary informed me that I could always come and pick up the package myself today. Ummmmm....No thanks Mary, that's your job. I just had a spinal fusion done and I have no way of picking up such a heavy package. What's the heavy package I have been expecting you ask?? Well, it's a lift recliner that helps people that have had surgery not to have to try to sit all of the way down in a normal recliner. This really helps with your recovery and I desperately needed this chair ASAP! Padding their numbers so they meet a metric, that's how it works, I know I used to work for UPS. Now, because the irreg drivers were too lazy to pick up a really heavy package, I have to wait until tomorrow. read more

I rate this one because of the unjust decision that I never received my package and documentation. I won't trust UPS anymore; you lost my loyalty. read more

Fred is by far the most incompetent employee I've ever encountered in a customer service setting. He took over 10 minutes to find out information. Then was unsure we he just declined shipping service. When he challenged, he told me "never come back." #classyFRED read more

My package of my dogs remains, sent from Koefran, has been held up since 12/03/22 "processing at facility" in Rocklin. Is it legal to send animal remains via UPS as an employee told me only USPS can do this?? Where do misplaced packages like this go?? I'd really like my dogs remains that I paid for Rocklin!!!!! read more

First, the tracking information on the web sight was wrong. Then I was told to pick up my package at this office on a specific day by the ups customer service person. When I got there-- 40 minutes out of my way-- it wasn't there. The guy in the office WAS HORRIBLE and RUDE. He assured me my pa age would be delivered red to MY home, and not the wrong random address listed-- when I asked him to make sure, he asked my why would I think would go to the wrong address. When I told him because nothing had been right so far-- He told me "you should track your package". I DID track it. The information was wrong. No one I spoke to could tell me WHERE my package was. Every single person I spoke to at UPS gave me WRONG information. They just kept saying "sorry for the inconvenience", but they couldn't help me. As if that was an answer when they lost my package?? Now I track the package and I see it was "delivered" to a FRONT DESK (I have a home, not an office), and collected by a person with MY name. When I call and ask WHERE-- they say they Can't tell me. They aren't allowed to tell me where my package was delivered?? Horrible. I will go OUT OF MY WAY to not use UPS ever again. read more

Honestly reading the reviews for this place and then going to the reviewer's profiles gives you a good sense that self centered people are mad that global logistics have been strained from COVID not to mention UPS delivers Amazon packages too. You're all extremely self absorbed and need to relax, your hysterical reviews are embarrassing only you. read more

If I could give negative stars, I would! Twice now my packages have been "delivered to my porch". But im not getting them! The first time I was notified on my app that my package had been delivered, I go outside, NOTHING! Hmmm, that's weird since I just got the notification and I've literally never had packages stolen in the 5 years I've lived in the apartment I live in. So I go looking and VOILA! I find it on my neighbors porch, I let him know the package is mine and all is good. Or so I thought...I have another package "delivered to my porch" yesterday. Again, nothing! I can't track it down this time because I was gone, but when it was "delivered to my porch" my husband was home so no it wasn't stolen. Your customer service is an absolute joke and I've already submitted a complaint. UPS is an absolute shit show and should burn to the ground! read more

So if you want to save ups money on fuel for their trucks and a stop they don't have to make to your house then the assholes charge you $7.99 for you to drive yourself to pick up your package from the hub in rocklin. Wow awesome thanks for that ups. read more

Bad service and repeated non follow through. UPS used to be a great carrier, now they are terrible.I attempted to have them pick up a large package, they sent a small personal vehicle, its the holiday season and busy for them so they are using alternate contractors to try and help, but when the package wont fit in their car, whats the point? read more

If you like to have the contents of your packages stolen before delivery then this is a great UPS. I have had not just one but two packages that were delivered and were cut open with no product inside. I noticed and tried to call after the delivery staff and they ran down my driveway. When given the choice on delivery I will choose USPS which says a lot or FedEx. read more

There are a few drivers out of Rocklin that are true raggedy jerks! One guy about 2 months ago dumps 3-5 packages at one address in the MHPark where I live. The owner at that address (70+YO Woman) called me and asked if I was waiting for a delivery, because the driver had left FOUR packages on her deck, all with different space number (addresses) on them. What a bum. So yesterday, a package that was supposed to be here by 7:00pm didn't show. Then at 8:15 I got an email saying it had been delivered! BS! Not to be found here, or at my neighbors. The damn phone support is worthless. These part time technically deficient drivers should be fired!!! Have a supervisor call me! (I'm holding my breath). UPS used to be the best! Thats DONE-they are in the SUCK range lately! UPDATE.. Although the mistakes mentioned from the past are true and accurate, this time, I might, maybe (?) be a bit in error. I bitched at everyone at UPS, filed a claim, etc, yelp, etc, and maybe that expedited things, but in any case, the "Delivered" at 8:15 pm notice NOW states my item was 'delivered' back to the Rocklin Hub, and I was told to wait until tomorrow to receive a new shipping status (hopefully 'out for delivery'). I will let you know if that doesn't happen, or if they 'crunched' the box. I actually got the inside phone # and was able to reach the Hub for Rocklin-the mgr ? said " I don't know why it say expect delivery today, but I don't have a driver for that are today!" About 10 minutes ago up pulls a UPS truck and delivered the package. Seems to me that while its only 2 days after the promised date, the logistics folks are a little off center. Oh well, alls well that ends well! Changed my one star to three, as a random act of kindness. read more

I dropped off a small package (dress) at the drop box in front of the UPS Customer Centers front door (on a weekend). The package was never scanned and I was told they have no record of it ever being dropped off. I asked them if they have outside cameras (at least I could prove I was there) and was told they didn't. I asked if there was a break-in at the drop box and was told no. Long story short, the manager was absolutely no help. I couldn't get a credit for the dress I was returning because while they saw I created a return label, there was no tracking to prove I actually dropped it off. I ended being out $260. A little scary to think someone may be stealing your package (before being scanned) and you have no recourse. I now hand deliver every package and require a receipt. read more

I don't know about the hub itself, but our driver is awesome! We live WAY out in the boonies, up a fairly steep driveway with very limited turn around space. Our driver has never failed to bring our packages right to the porch, and the last delivery he set up on the porch railing rather than the wet muddy porch. He's always friendly, and even introduced himself, but I have a horrible memory for names. Looks like the hub itself could use some customer service upgrade, but as for the driver out here in the Georgetown/Garden Valley area... excellent service! Thank you! read more

Helpful in finding our package. Due to size of package they needed another truck to deliver.

Best customer service ever! These guys saved my Christmas! Costco did not send the package properly and rejected it at the store but UPS found the package and gave it to me. They search a truck! These guys are terrific and with hundred percent recommend to anyone who needs their help! They saved my Christmas! Everyone in this processing center needs a raise! Love UPS read more

I was told today at 10 a.m that my package was attempted to be delivered. I know for a fact it was not because I sit in the front of the office 8 hours a day. When I called they told me the driver had looked up the address and saw that we were closed, also false. I looked that up as well. I asked if I can have it redelivered and was told no I have to wait until Monday. I work in the next city over and I have to wait for a package I paid to be delivered today to be delivered on Monday. Some service. I'd like to point out the fact that the USPS service delivered as well as FedEx today and was able to find the door next to the big sign and me at my desk. Horrible company! read more

The worst customer service in the industry for Sierra Meadows UPS hub. The short guy infront with glasses ( Sam ) started to yell very loud at me and acting in a Threatening out of control violent way because I ask him please be careful with the fragile package very nicely. So he exploded at me and the supervisor. The supervisor was not much help either. I think she was scared of him going postal. Not a good customer service, Threatening customers like that. I will never use ups again. Sad to see people out of control like that needs help mentally. Especially treating people from other countries like that. Around 4:30 pm 9/14/2021 read more

Delivery service is a nightmare!!! Of the last 8 deliveries I've had....5 of them were either put on my neighbor's porches or not delivered at all! I just watched the ups driver pull up to my open gate, turn around and leave!! Perhaps I should go through my neighborhood and check people porches. He looks for the easiest porch to dump it at. Having to take a few steps at my address doesn't suit his laziness. read more

I don't know who my driver is but I wish I did so I can thank him. I get a ton of packages, almost daily, today I decided to put a package out for pickup without notifying UPS of a pickup thinking "maybe the driver will grab it", this would require him to care enough to look at the package and it's little label close enough to see it is outgoing, well guess what he did just that! It might seem like a small victory but in a world where customer service is lost, today was a win. It's the little things people! Side note, I usually drop off my packages and the guys in the office are just as great, super friendly and efficient. read more

This is the worst experience I've ever had with UPS! I talked to the delivery person through my ring doorbell and asked him to leave my package because I was at work. He asked me when I would be home so he could drop it off later. Then I waited all afternoon and he never came. The next day he came at the same time when I was at work and I spoke to him through the ring doorbell again and told him I had waited for him all afternoon the day before and could he please just leave my package. He refused to leave it so now I have to drive all the way to the Rocklin pick up center when I live in Carmichael. What's the point of delivery when they don't even work with you on delivery times. Most people work. read more

Impossible to speak to a human being. Despite what they call it this is NOT customer service

This was a escalated call back from Crystal, she would not provide her user ID, she refused to provide how to get this escalated further up, she refused to discuss anything, she refused to provide her supervisor name. A back ground, I was supposed to get my phone on 9/21/18, I had someone waiting at the house until 3:30 pm then I waited until 8pm and I called the 800 number off course it's in the Philippines, they said it's on the truck. They transferred me to a rep Chris in Florida that deals with international shipping. He advised me that UPS would deliver with my zip code on Saturday. He guaranteed it would be delivered on 09/22/18. Now going back to Crystal, she said she assumed it could have be placed on the wrong truck. Crystal explained it would not be delivered on 09/22/18. She kept saying I understand, she doesn't understand because she is wasting her day doing nothing. She said she could hold it for me Monday to get it, she said they are open from 9 am to 8 pm. So customers should drive about 1 hour with traffic waste their gas. I already wasted half of a Friday and then Saturday now I will need to find someone to wait again at my house for Monday. Why should waste gas or time! Isn't that what the UPS employees job to do? If that was the case why not have just the hub where customers can go pick up the packages. I want customers that have a issue with UPS and their customers service reps. They need to skip all the middle man and just email the CEO's and upper management with their issue with UPS, because these people have bigger problems and if they start getting emails from unsatisfied customers they may open their eyes and the upper management will start making employees accountable. They will get tired of the customers contacting them and ask why they are paying people to handle customers complaints. If they are just pushing people aside and the customer service has gone out the door. Below is a list of the upper management, email all of them and CC the better business service, any news agencies that do segments on poor customer service and anyone that will help solve the problems and making big corporations be held accountable and not treat customers like dirt. UPDATE: Come to find out why my package wasn't delivered on 09/21/18 because today when I got the package and someone stole my new IPHONE. I submitted all the photos to CEO of UPS and down regarding the theft and contacted my local law enforcement made a police report. I will pursue this to the full extent of the law. Now I will have to was another day off once Apple will have to ship another one. I will ask Apple if they can send it by fed ex. I will feel better but I will still need to take another day because of the left from UPS. read more

UPS Customer Center - Shipping Centers Near Me - Rocklin, California

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This UPS center has some shady practices.Received a notification tha delivery was made this morning.I was out front at the time they said. No UPS truck . This is the 3rd time this has happened . One time i had to go in person to pick the package up and was almost attacked by a hostile worker, Another time the package showed up the say after they said it was delivered. There is no way to contact customer service or file a claim because of the " Corona Virus" at least thats what they say . How can you be open for shipping and delivering and not have customer service available for problems. read more

Absolutely the worst shipping and delivery service center I have ever dealt with. Everytime I have to have something delivered thru UPS things go timely and smooth but once it's in the Rocklin service center's possession something always goes wrong. Whether it's an envelope or package, they always seem to foul something up ! They need to clarify my address or they couldn't locate my home. Always the same old lazy poor excuses. Other services like USPS, Fed-x, DHL, etc, all other logistic services never have a problem. Unfortunately I have no choice in what parcel service is used with some things as the company who's shipping to me only uses UPS. Always takes several calls to UPS to get anything delivered. Hope the director of this center sees my post and contacts me to discuss my constant frustration with their service. read more

I happened to be inside the Customer Counter when Cristalbo D. was trying to ship his Ebike. He fails to mention that Fred was apologetic about not being able to ship it due to the bikes battery. He also doesn't mention how he was mocking Fred's name to his son...and he claimed to be a teacher! I pray for our youth with educators like Cristalbo D. #tellthetruth read more