Granitepoint@sares-regis.com…read more
WARNING: If you are a woman moving alone, I would strongly caution you against using this moving company.
My experience with this company was extremely stressful, disappointing, and anything but hassle-free.
I hired this company specifically because I wanted a smooth, stress-free moving experience. Unfortunately, that is not what I received.
Immediately after getting off the phone with Anthony regarding the moving quote, he began pressuring me to pay the $200 deposit. I explained that I would submit the deposit once I had finished my work meeting. Despite communicating that clearly, he continued texting my phone about the payment. I found this pushy and unnecessary, especially considering I had already told him I intended to pay. Looking back, this should have been my first red flag.
I live in an 800-square-foot, one-bedroom apartment with two TVs, one queen-size bed, and a vanity. Before the movers arrived, I had already packed up my bathroom and laundry room. I expected the move to take approximately 3-4 hours, with the movers only needing to pack the kitchen, bedroom shoes, and clothing.
Instead, it took SEVEN HOURS before we even left my original apartment, despite the new apartment being only five minutes away.
Anthony specifically told me that the movers would unmount my TVs and their wall mounts. However, they showed up without the necessary tools to complete that service. I also specifically asked Anthony whether the move was going to take eight hours because, if that were the case, I did not want to continue with the move. Unfortunately, my concerns were not addressed, and the experience continued.
The entire move ended up taking approximately nine hours. During the move into my new apartment, the movers also put a hole in my wall, and my rugs were left filthy. These are additional problems I now have to deal with after paying for what was supposed to be a professional moving service.
I do want to acknowledge Irving, who was the only person I can honestly say was consistently working hard. He deserves recognition for his effort, and I appreciate the work he put in. However, that does not excuse the overall experience or the company's failure to deliver the services promised.
After everything, I was told I owed $1,600 on top of the $200 deposit I had already paid. For the excessive time, inconvenience, unfinished work, multiple belongings left behind at my old apartment, and TVs that were never unmounted as promised, I was offered only a 5% discount.
To make matters worse, the moving crew remained outside my home waiting for payment until I rendered it. I felt pressured to pay for a service that had not been completed as agreed.
I am now out $1,100 and still have an incomplete move. I have to hire another company to finish what I originally paid this company to do.
This was supposed to be a hassle-free moving experience, but instead it turned into an exhausting, expensive nightmare.
Between the pressure to pay the deposit, excessive moving time, unexpected charges, failure to deliver promised services, damage to my new apartment, dirty rugs, belongings left behind, and pressure surrounding final payment, this experience was completely unacceptable.
If you are considering hiring this company, please get EVERYTHING in writing, including estimated hours, hourly rates, additional fees, and exactly what services are included. I would especially encourage women moving alone to have someone present throughout the entire process.
I hired professionals to make my move easier. Instead, I was left with additional expenses, damage to my new home, unfinished work, and unnecessary stress.
I would not use this company again, and I cannot recommend them based on my experience.
