If it were possible I would give this location zero Stars on a continuous basis the mail carrier…read morecontinuously puts the key to the parcel box in the wrong mailbox when it says my package has been delivered I also always end up with other people's mail from completely different addresses in my mailbox as well. I contact the post office manager on numerous occasions trying to resolve similar issues or different ones but yet it just keeps happening Just recently I called and complained about notification of my package being delivered and the parcel key being put in somebody else's mailbox I spoke with the manager at the facility and he said he'll send somebody out here to fix the issue right now 4 hours have gone by no mail carrier has shown up and the situation is still the same which was telling me that the manager was just telling me what I wanted to hear to shut me up With all the complaints for this location I am very surprised that this location is still open very poor quality control and customer service . You'd figure for the amount that postal service workers get paid they should pay attention a lot more than they actually do and take their job seriously .. next I will be contacting consumer affairs and the postmaster general to file a complaint because something needs to be done for the lack of customer service and quality control for this location (Update ) August 1st next day I called the post office back spoke with the supervisor explain my issue and that nobody bothered to come by yesterday like he promised me .I then asked him if he was going to come out and resolve the problem or if I needed to contact consumer affairs he sent somebody out while I was on the line he then proceeded to tell me that there were no parcels in the mailbox or the parcel box itself And then I received a knock at my door with the package in hand from the postal carrier I then spoke with supervisor on the phone asking him to explain why it happened and he refused to go into detail and explain like he knew nothing about it . Then he told me well it looks like you got your package have a good day and then he hung up

I went to fair oaks post office today to mail a package. There was a long line and only one lady…read moreworking the counter. I finally get there and she rings me up (and makes sure I do the survey first) and I have a $20 bill for $8.00 charge. She then tells me she doesn't have any money to make change. How can the post office not have money to make change? She then said I could use a credit card and I tell her I only brought the $20. I did not drive and did not have my purse. Terrible service from a federal government business!!! They should just close this location down if they can't make change for a $20.

I had the opportunity to work with Michael Rosario at USPS for a passport appointment, and the…read moreexperience was exceptional from start to finish. Navigating passport applications can often feel stressful and detail-heavy, but Michael made the entire process feel organized, efficient, and straightforward. He is incredibly knowledgeable and clearly understands the ins and outs of the system. Every step was explained with clarity, and he ensured that nothing was overlooked--something that gave me a great deal of confidence given how time-sensitive and important these documents are. His ability to keep things moving while maintaining accuracy really stood out. What impressed me most was his professionalism under pressure. Even in what can be a busy and demanding environment, he remained composed, focused, and respectful to everyone he interacted with. It's not easy to balance efficiency with genuine customer care, but Michael does it well. It's clear he takes pride in his work and understands the responsibility that comes with it. Experiences like this are a great reminder that professionalism and integrity still matter, and I truly appreciate the role he plays in serving the community. Michael Rosario is a true asset to USPS, and I would not hesitate to recommend working with him for passport services. He is totally qualified, professional, disciplined and trustworthy. You won't find a "upscale thrift store" process here. He is not graceless, clueless or arrogant. If he was forgiving arrogance would be simple because of the complexities he faces every day. You won't find any reproductions in his business model. And while the government sets the prices, it appears nothing is overpriced! No guest work on his part or unsupported value to what he brings to the table. Michael demonstrates taking his responsibility seriously. Clearly he was trained by an expert and took his advice. If he didn't have this it would break down customer trust, it may cost the post office thousands of dollars in lost revenue. When you approach Michael you won't get a lecture on the fair market value of a passport inquiry. He would never deflect a question or be defensive or rude. In all fairness he could probably run the whole USPS federal government postal services better than the postmaster himself! As I was leaving I couldn't help but wonder why someone would not engage in using Michael for their passport services. He is truly the master with credentials, experience and business ethics!

Self serve is always out of paper and labels. 3rd time in a row…read moreWon't be going back there

I didn't have an appointment so I went to the walk in appointment Friday and the staff were…read moreunbelievably helpful. If you need passport services this is the place to go.

I had an extremely unpleasant experience with Sedra at this USPS location. Her attitude was rude…read moreand dismissive, and she spoke to me in a condescending way that made me feel talked down to rather than helped. Customer service should be about patience and professionalism, and unfortunately that was completely lacking during this interaction. I left feeling frustrated and disrespected. I hope management addresses this, because it reflects poorly on the entire location.

The Folsom is always busy. Their lawn in the front is always dead and dry…read more The staff inside has always been nice and friendly. Maybe Folsom needs two post offices?

I tried to send a package. Their employee scanned it as "delivered" to the return address instead…read moreof the destination address. So much headache and praying for a week. Miraculously, the package reached its destination.

My review is solely speaking for the mailmen and women. Specifically "man" in my case. I've been…read moreliving at my home for 10 years on malana way and although there's nothing that can be done about break ins I wanted to give my appreciation to my mailman. He has been especially kind with his customer service. Even in these hot summer days he still gives great customer service. As you can imagine living somewhere for 10 years you would expect to lose your mail key every now and again and some times I have to drive around and look for him if I happen to miss him and will retrieve my mail for me. My mailman prior to him I believe his name was victor(now retired) used to do the same thing .. they are amazing and I just wanted to give them their flowers. Now a days people don't work like they appreciate having a job!

1/23/2025: DMV Clerk refused taking my DMV document at the Placerville DMV--she informed me I must…read moreSNAIL MAIL the DMV Document to DMV OFFICE, i.e., DMV CLERK wouldn't PHYSICALLY TAKE the DMV Document from me--so lame!!!! As a result of the DMV's Peter Principle, INEPT Rules/Regulations, I had no choice but, snail mail the DMV Document at the Rancho Cordova CA US Post Office location!!!! In addition, the Post Office Clerk informed me it's best registering the DMV Document letter just in case, the DMV fails returning the correspondence. Such instances Motorists sending DMV Documents: The Post Office Clerk has experienced too many customers being subjected to the DMV losing their DMV Documents!!!! Therefore, I'm grateful the Post Office Clerk has my back via proving my DMV Document will be guaranteed being received rather than "purposefully lost!" OY-EVAY!!!!

This Carmichael Post Office location deserves a shout out for the friendly customer service AND a…read moreChristmas decorating spirit. I happen to be on the way to dinner in Carmichael when I remembered I needed to mail a very special birthday card to Germany. The thing is I wanted to mail it first class, of course, but did not know how much postage would be required. So I could not plaster a bunch of stamps on the envelope and hoped it arrived there!:-) Basically I needed to stand in line and have the employee do his/her thing to get it mailed. Ugh! I rarely have any reason to physically walk into a post office at all. Especially during the holidaze:) Anyway... I suddenly remembered this location and I actually had the letter with me... so what the heck. I was literally a mile away when the light bulb went on. Miracles do happen. It was about 4:15 p.m., and there were only 4 peeps in line. That would never happen in El Dorado Hills. At anytime of the day. So I was thrilled. While waiting my turn, I started looking around and noticed a lot of very tasteful Christmas decor... It brought me to a peaceful moment and I instantly went from uptight and impatient to grateful and happy for that sweet little post office. They really took the time to "deck the halls". By the time it was my turn at the counter... I was in chill mode:) The employee had my letter post marked and into the bin in under 2 minutes. So thank you, Carmichael post office employees, for taking the time to bring some Christmas joy to your patrons and community. Much appreciated. Merry, merry!

I've got to say that I have had a love/hate relationship with this particular post office…read more Sometimes I can get in and out of there in just a few minutes while other occasions feels like an eternity as if I am in line at the DMV. This is none other than the Carmichael "US Post Office" that is located directly on Fair Oaks Blvd and adjacent to Carmichael Park. Since I have lived around this area throughout the years, it has been my go-to post office. I will say that the parking lot is quite spacious but the building itself is very outdated. Think of it as being a blast-to-the-past with floor tiling that is from the 1970s/80s and aside from the digital stamp kiosks, this building hasn't seen a whole lot of upgrades in decades. I came here during the afternoon of Saturday 10/18/2025 at around 1:00pm as I had to mail out a certified letter out of state. It was roughly a 15-minute wait as there were 3 postal employees working behind the counter. Once it was my turn, I paid the postage fees and was done in just a few minutes. This post office also has standard hours of operation being open weekdays from 10am-5pm, Saturdays from 10am-2pm, and closed on Sundays. In addition to their customer service area, they sell various mailing envelopes, boxes, and even a nice assortment of Hallmark greeting cards. And if you don't need to buy stamps from an employee, they sell them in the main front entrance lobby area. They also have several blue US mailboxes for standard letters at the exterior parking area. Again, the Carmichael "US Post Office" is a hit or miss. But in this day in age where everything seems to be going digital, I don't see myself frequenting this place that much anymore. My review, just an average three star rating.

This is the 4th time they've lost my prepaid packages and it's so frustrating. The workers are…read moremostly nice but i'd rather you be rude and just scan my packages. Every other post office i use scan them immediately. Only reason I continue to go is because it's close to my house.

This is the best Post Office EVER…read more It's probably the same distance to MY ACTUAL Post Office where my mail is actually sent and then delivered to me. This one is a small office with only three 'windows'. They are USUALLY staffed by; from Left to Right...Kyle, then Mi, Then Susan. They are all three very friendly and helpful and efficient. I have an "e-commerce" business. In other words, I sell on eBay. So I go to this office sometimes three times a week. It's rarely too busy. Most of the time there are only a couple to a few people in line. The line generally moves quickly and the staff is friendly and helpful. eBay gives me discounts if I use the USPS to ship my packages - like 25% off. So using the Postal service is a good value for me AND my customer. I really, REALLY like this Post Office and will continue to go there forever! Thank you, (In reverse alphabetical order {because LADIES FIRST}) Susan, Mi, and Kyle!! You guys are the BEST!!!

The Lady's working today were very friendly and helpful. I needed help sending a letter and they…read moretold me the best options to use. Very clean and organized post office. Thank you for helping me today.

Came here to leave a review and noticed there are so many other negative reviews about the same…read morelady. She is very disrespectful, dismissive and does not provide any assistance or customer service at all. I literally avoid this post office at all costs because of her and travel farther for a better experience, but today I came out of convenience and of course, she was rude and disrespectful yet again. Will not be coming here again. Hopefully they put her through some retraining, customer service training or just get rid of her altogether. Very unfortunate I have to avoid my local post office because of disrespectful behavior.

The worst customer service ever, sent a bunch of our mail back to the senders stating that we don't…read morelive there anymore. Stopped by the office 2 times to see why the mail was sent back and still waiting for the supervisor to call me back with the answer. Call me back i left my number at the office , we still have other mail that was sent back.

The most terrible post office ever.. I updated information on all residents in my house and they…read morekeep sending away packages as "addressee is unknown", I have business and was suppose to receive package for a project I'm working on and it almost cost me loosing 10K..!!! I do think I should find a way to sue them.. constantly same issues, or packages stuck in their trucks forever.. Irresponsible, lazy people!

I purchased an adjustable standing desk from Angelina over a year ago. Although the warranty period…read moreis over, she went above and beyond to help troubleshoot the desk. She even offered to send her tech guy over to look at it. I was able to reset it and fix the issue. Great service, I highly recommend Valley Office Furniture!!

Good product, fantastic service. Seller gave us plenty of time and space to explore our options and…read morewas very knowledgeable