This is my favorite post office. Staff so friendly and patient. Never had any problems getting…read moreemployees to read what I'm here to do rather than depending on me to speak or hear. Very Deaf friendly. PO Box area is always clean. This place is not very busy when I come. Lots of parking available and very close to Sam's Club making multiple errands completed quick.

I had the opportunity to work with Michael Rosario at USPS for a passport appointment, and the…read moreexperience was exceptional from start to finish. Navigating passport applications can often feel stressful and detail-heavy, but Michael made the entire process feel organized, efficient, and straightforward. He is incredibly knowledgeable and clearly understands the ins and outs of the system. Every step was explained with clarity, and he ensured that nothing was overlooked--something that gave me a great deal of confidence given how time-sensitive and important these documents are. His ability to keep things moving while maintaining accuracy really stood out. What impressed me most was his professionalism under pressure. Even in what can be a busy and demanding environment, he remained composed, focused, and respectful to everyone he interacted with. It's not easy to balance efficiency with genuine customer care, but Michael does it well. It's clear he takes pride in his work and understands the responsibility that comes with it. Experiences like this are a great reminder that professionalism and integrity still matter, and I truly appreciate the role he plays in serving the community. Michael Rosario is a true asset to USPS, and I would not hesitate to recommend working with him for passport services. He is totally qualified, professional, disciplined and trustworthy. You won't find a "upscale thrift store" process here. He is not graceless, clueless or arrogant. If he was forgiving arrogance would be simple because of the complexities he faces every day. You won't find any reproductions in his business model. And while the government sets the prices, it appears nothing is overpriced! No guest work on his part or unsupported value to what he brings to the table. Michael demonstrates taking his responsibility seriously. Clearly he was trained by an expert and took his advice. If he didn't have this it would break down customer trust, it may cost the post office thousands of dollars in lost revenue. When you approach Michael you won't get a lecture on the fair market value of a passport inquiry. He would never deflect a question or be defensive or rude. In all fairness he could probably run the whole USPS federal government postal services better than the postmaster himself! As I was leaving I couldn't help but wonder why someone would not engage in using Michael for their passport services. He is truly the master with credentials, experience and business ethics!

I didn't have an appointment so I went to the walk in appointment Friday and the staff were…read moreunbelievably helpful. If you need passport services this is the place to go.

I had an extremely unpleasant experience with Sedra at this USPS location. Her attitude was rude…read moreand dismissive, and she spoke to me in a condescending way that made me feel talked down to rather than helped. Customer service should be about patience and professionalism, and unfortunately that was completely lacking during this interaction. I left feeling frustrated and disrespected. I hope management addresses this, because it reflects poorly on the entire location.

Horrid service. Not enough hours open. Behind the times. When I lived in Ga. 12 years ago they were…read moreopen till 6 and even on Saturdays. They also implemented the he di it yourself option already back then. I have a hard time getting good old fashioned service and trying to work with their hours They have ripped me off many times by not getting my packages to my door. They took my mail on bc vacation hold and couldn't find it. They charged me too little at self serve then returned it to me, to get more $ for a flat parcel going 40 minutes away. I sure do wish Elan Musk would take over. It's ridiculous getting help by phone. They don't want to pay out on insurance ever!!!!! They're a lousy business. And we pay more and more and more!!!! Every 6 months for everything!

This post office is always busy. Today there was a young lady on the far left station who was…read morefriendly, helpful and genuine. It was a short but pleasant interaction. It can't be an easy job but it this lady made it really nice. Can't Folsom beautify the lawn surrounding the post office for its tax payers?

My review is solely speaking for the mailmen and women. Specifically "man" in my case. I've been…read moreliving at my home for 10 years on malana way and although there's nothing that can be done about break ins I wanted to give my appreciation to my mailman. He has been especially kind with his customer service. Even in these hot summer days he still gives great customer service. As you can imagine living somewhere for 10 years you would expect to lose your mail key every now and again and some times I have to drive around and look for him if I happen to miss him and will retrieve my mail for me. My mailman prior to him I believe his name was victor(now retired) used to do the same thing .. they are amazing and I just wanted to give them their flowers. Now a days people don't work like they appreciate having a job!

1/23/2025: DMV Clerk refused taking my DMV document at the Placerville DMV--she informed me I must…read moreSNAIL MAIL the DMV Document to DMV OFFICE, i.e., DMV CLERK wouldn't PHYSICALLY TAKE the DMV Document from me--so lame!!!! As a result of the DMV's Peter Principle, INEPT Rules/Regulations, I had no choice but, snail mail the DMV Document at the Rancho Cordova CA US Post Office location!!!! In addition, the Post Office Clerk informed me it's best registering the DMV Document letter just in case, the DMV fails returning the correspondence. Such instances Motorists sending DMV Documents: The Post Office Clerk has experienced too many customers being subjected to the DMV losing their DMV Documents!!!! Therefore, I'm grateful the Post Office Clerk has my back via proving my DMV Document will be guaranteed being received rather than "purposefully lost!" OY-EVAY!!!!

This Carmichael Post Office location deserves a shout out for the friendly customer service AND a…read moreChristmas decorating spirit. I happen to be on the way to dinner in Carmichael when I remembered I needed to mail a very special birthday card to Germany. The thing is I wanted to mail it first class, of course, but did not know how much postage would be required. So I could not plaster a bunch of stamps on the envelope and hoped it arrived there!:-) Basically I needed to stand in line and have the employee do his/her thing to get it mailed. Ugh! I rarely have any reason to physically walk into a post office at all. Especially during the holidaze:) Anyway... I suddenly remembered this location and I actually had the letter with me... so what the heck. I was literally a mile away when the light bulb went on. Miracles do happen. It was about 4:15 p.m., and there were only 4 peeps in line. That would never happen in El Dorado Hills. At anytime of the day. So I was thrilled. While waiting my turn, I started looking around and noticed a lot of very tasteful Christmas decor... It brought me to a peaceful moment and I instantly went from uptight and impatient to grateful and happy for that sweet little post office. They really took the time to "deck the halls". By the time it was my turn at the counter... I was in chill mode:) The employee had my letter post marked and into the bin in under 2 minutes. So thank you, Carmichael post office employees, for taking the time to bring some Christmas joy to your patrons and community. Much appreciated. Merry, merry!

I've got to say that I have had a love/hate relationship with this particular post office…read more Sometimes I can get in and out of there in just a few minutes while other occasions feels like an eternity as if I am in line at the DMV. This is none other than the Carmichael "US Post Office" that is located directly on Fair Oaks Blvd and adjacent to Carmichael Park. Since I have lived around this area throughout the years, it has been my go-to post office. I will say that the parking lot is quite spacious but the building itself is very outdated. Think of it as being a blast-to-the-past with floor tiling that is from the 1970s/80s and aside from the digital stamp kiosks, this building hasn't seen a whole lot of upgrades in decades. I came here during the afternoon of Saturday 10/18/2025 at around 1:00pm as I had to mail out a certified letter out of state. It was roughly a 15-minute wait as there were 3 postal employees working behind the counter. Once it was my turn, I paid the postage fees and was done in just a few minutes. This post office also has standard hours of operation being open weekdays from 10am-5pm, Saturdays from 10am-2pm, and closed on Sundays. In addition to their customer service area, they sell various mailing envelopes, boxes, and even a nice assortment of Hallmark greeting cards. And if you don't need to buy stamps from an employee, they sell them in the main front entrance lobby area. They also have several blue US mailboxes for standard letters at the exterior parking area. Again, the Carmichael "US Post Office" is a hit or miss. But in this day in age where everything seems to be going digital, I don't see myself frequenting this place that much anymore. My review, just an average three star rating.

This is the 4th time they've lost my prepaid packages and it's so frustrating. The workers are…read moremostly nice but i'd rather you be rude and just scan my packages. Every other post office i use scan them immediately. Only reason I continue to go is because it's close to my house.

This is the best Post Office EVER…read more It's probably the same distance to MY ACTUAL Post Office where my mail is actually sent and then delivered to me. This one is a small office with only three 'windows'. They are USUALLY staffed by; from Left to Right...Kyle, then Mi, Then Susan. They are all three very friendly and helpful and efficient. I have an "e-commerce" business. In other words, I sell on eBay. So I go to this office sometimes three times a week. It's rarely too busy. Most of the time there are only a couple to a few people in line. The line generally moves quickly and the staff is friendly and helpful. eBay gives me discounts if I use the USPS to ship my packages - like 25% off. So using the Postal service is a good value for me AND my customer. I really, REALLY like this Post Office and will continue to go there forever! Thank you, (In reverse alphabetical order {because LADIES FIRST}) Susan, Mi, and Kyle!! You guys are the BEST!!!

Two stars. There was…read moreonly one person ahead of me, yet the wait was incredibly long. One employee went on what was supposed to be a 10 minute break but didn't return. Meanwhile, Leslie spent roughly 30 minutes assisting the customer in front of me which was very time consuming. We politely asked if she could help other customers while that customer completed paperwork, but she said no. Seemed like she was giving good customer service to the person in front of her. She also told us it's "always like this" and that she would be the only employee working on Thursdays. During that time, the line grew to more than 20 people, and many customers gave up and left without being helped. Being severely understaffed was completely unacceptable. It showed a clear lack of respect for customers' time, resulting in excessive wait times, poor efficiency, and an overall frustrating experience that drove many people to leave without being helped. I won't be coming back unless they properly staff!

Came here to leave a review and noticed there are so many other negative reviews about the same…read morelady. She is very disrespectful, dismissive and does not provide any assistance or customer service at all. I literally avoid this post office at all costs because of her and travel farther for a better experience, but today I came out of convenience and of course, she was rude and disrespectful yet again. Will not be coming here again. Hopefully they put her through some retraining, customer service training or just get rid of her altogether. Very unfortunate I have to avoid my local post office because of disrespectful behavior.

The worst customer service ever, sent a bunch of our mail back to the senders stating that we don't…read morelive there anymore. Stopped by the office 2 times to see why the mail was sent back and still waiting for the supervisor to call me back with the answer. Call me back i left my number at the office , we still have other mail that was sent back.

The most terrible post office ever.. I updated information on all residents in my house and they…read morekeep sending away packages as "addressee is unknown", I have business and was suppose to receive package for a project I'm working on and it almost cost me loosing 10K..!!! I do think I should find a way to sue them.. constantly same issues, or packages stuck in their trucks forever.. Irresponsible, lazy people!