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    6 months ago

    Delayed and delayed again. Them showed that tha package was delivered but in all actuality it was not

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    7 months ago

    This is a awesome safe fast service that is provided to the residents around Sacramento and is very professional

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    FedEx Office Print & Ship Center

    FedEx Office Print & Ship Center

    2.7
    (95 reviews)

    Special thank you and shout-out to Rick and Jon at Fedex Rocklin for their excellent customer…read moreservice! My husband wanted to get a foam-mounted poster printed for a car show that Sunday. In the past, we had printed a poster at our local Staples store but this time we had to look at other options since in-store pickup wasn't available and we would need it delivered. We did some research and found that Fedex pricing was comparable AND the poster would be ready within 1-2 days, which was faster than other options like Office Depot, Vistaprint, Signs.com, etc. We uploaded our file on a Tuesday around noon. The estimated finish time would be Weds, which was perfect. Then around 6:40pm on Tuesday, we received an email saying that the poster was ready for pickup. Since they close at 7pm, my husband was excited and decided he wanted to pick up the poster before closing. When he came home, he was clearly very disappointed. The colors on the poster were a lot darker than anticipated and his blue car ended up looking like a black car! We weren't sure what to do, since it could have been our fault with the photos, right? And since the poster had already been printed, there was a chance the company would say, "Sorry, we went off your file and you have to accept the finished product." That night, we were kinda bummed.... I did some reading and research (on Reddit forums, lol) and many posts mentioned that print shops should be able to adjust the colors on their printing. I remembered back in my teaching days, when I was at the copy machine, I'd turn the darkness on my originals higher, so maybe that was what happened in our case---the darkness was too high. We decided it was worth a try to ask Fedex if they could somehow print it with lighter tones. Honestly we were kinda apprehensive when we walked into Fedex that day. Fortunately we were greeted by Rick, who listened to our woes and was super understanding and helpful. Soon Manager Jon walked over and we explained our concerns. I was so impressed by the patience and attention to detail that both of these employees showed us that day. Long story short (guess it's not that short anymore), a few hours later, Jon called and said he had adjusted some of the colors and that the poster was ready for pick up. When we got there, the reprinted poster looked so much better. My husband was so happy and grateful, because now he had a poster he could be proud of. We know redoing the poster required extra time, effort and printing costs for Fedex, so we are very thankful that Manager Jon took the time to make a customer satisfied. Excellent customer service and two wonderful, friendly guys who made the whole process enjoyable and boosting Fedex's reputation in our mind. Now if only Fedex would accept USPS packages for drop off, they would be perfect! ^_^ Thanks again, Rick, Jon and Fedex Rocklin!

    Charlotte rocks! The customer service couldn't have been better. She guided me through my…read moretransaction and made sure I had everything I needed!

    FedEx Ship Center

    FedEx Ship Center

    2.1
    (42 reviews)

    In the past 10 years, I have seen the USPS postal service become VERY unreliable for incoming and…read moreoutgoing packages and mail. Many sent items and expected items have been lost or stolen. Even certified mail or return receipt mail goes missing frequently. Seems that USPS only really cares about your package if you use the more expensive priority mail. Even then with the tracked priority mail, I have had packages go missing. Unfortunately, if you have to ship to a PO Box then you HAVE to use the USPS. In those cases, I always use Priority Mail. UPS has a better record than USPS but still mistreats and loses packages. I have had the BEST success with FedEx. I have only ever had one package lost. According to FedEx it is still circling Nashville. When using FedEx I have the best service and experience when I go to the corporate ship point on Nichols Drive. This is where the packages go to anyway, so I go straight here instead of the FedEx Kinkos locations. I have had a MUCH better experience at Nichols Drive than ANY FedEx Kinkos location. Paulina is a consistently excellent employee at this location who always provides excellent customer service. I use the cheapest ground option and allow plenty of time for shipping when I can to save money.

    My contact at FedEx is trying to fix the issue…read more FedEx ground...for several months now packages have been arriving at another address. I call the 800 go FedEx over 20x and issue is never resolved and cases closed. I called into this location and expected a call back as promised. No call back. It seems like nobody cares with this company.

    PostalAnnex

    PostalAnnex

    3.2
    (142 reviews)

    I have used this postal annex for years and until yesterday enjoyed the convenience and customer…read moreservice. Last Thursday I went in with an express envelope a friend had already provided postage for. My intent was to just drop it off for mail pick up. My friend's post office in SoCal used international postage and this caused quite an upset to Jessica. Jessica check the amount was correct but was just unsure. I told her I was willing to put it another envelope and pay the higher postal annex cost (nearly double the postage on the envelope). She insisted she wanted to check with USPS that would pick up and would call me. Her intensity around it triggered a customer behind me to say "couldn't she just take it to the post office." I told him I enjoy the convenience of this Postal Annex. She did call me later and was unsure. By then I had spoken with my friend and explained to Jessica that the post office placed the postage. She decided it would be ok and would send it out. This was priority mail and by Monday my friends post office had not received it. I called the annex to inquire if they MIGHT have scanned. A different employee said no but she would check with her driver on Wed as he did scan it. On Tuesday, I get an unsolicited, agitated call from Jessica saying she had a note, basically super pissy at me that no one scanned it, why would they, etc. I was like hey "I just called to see if you might have scanned it since I told you it needed to be there next day. I wish I had just put it a new envelope and paid the $50. But you talked me out of doing that." She began to deny that she had done so and continued her intensity over the scanning and international stamps. So I ended the call and this ends my years of use and adoration for this small, local business.

    We came by for their lamination service. I thought we would see the standard shipping/mailing…read moreproducts, but once inside, there was so much more that I didn't anticipate browsing. There was only 1 lady working who was helping a customer ahead of us, so we waited for a little while. We kept ourselves occupied looking at everything. Some of the products they sell on top of shipping supplies-- Greeting cards (a lot of them) Small bags, pouches, wallets Magnets Socks Oven mitts Gift bags Candles Keys & keychains Stickers Office supplies Wine bottle holders The lady was very friendly and conversational. She shared info about their products. Our lamination needs were taken care of too!

    PostalAnnex

    PostalAnnex

    2.7
    (28 reviews)

    This is a strange shop that is full of clutter! Makes me wonder if my package will even be…read moredelivered or picked up accordingly. The clerk takes forever to acknowledge you when you walk in. Takes a long time to deliver a receipt.

    How is this place even in business?…read more I went to this place as a first-time customer to mail a small package, and I immediately regretted it. When I walked in, the atmosphere felt unwelcoming -- cluttered, disorganized, and unprofessional -- but I decided to give them the benefit of the doubt. After saying hello out laid, there was a man sitting in the back who didn't acknowledge me at all, and a woman behind the counter who was not friendly with zero acknowledgment as well. When I asked for help choosing the right box size, she just pointed to a shelf behind me instead of assisting me -- unlike other postal service locations I've used where staff actually help find the proper box. As I looked through the boxes, none of them were the right size. They were all too big and she knew it. Then the man in the back told me to use a box he had -- which turned out to be a used box with used padding, already labeled and opened from a previous shipment. I figured they were offering it as a free courtesy, which would've been great! However, when I got my receipt, I saw they charged me $6 for a used box and used packing materials -- bringing my total to $26 for what should've been a simple $20 shipment. Charging customers for reused materials is completely unacceptable. Let me say that again just in case it was missed. I got charged for used packaging. Between the disorganized setup, poor customer service, and questionable business practices, I won't be returning. I'd recommend going elsewhere if you want professional service and transparency.

    Staples

    Staples

    3.3
    (89 reviews)

    I come to this store whenever I need a large printing order and today Kempton helped us and was so…read moreincredibly kind and helpful. The customer Service we reviewed was phenomenal by both he and the lady working with him.

    This Staples was my go to for a decade for printer ink, back to school supplies and any other…read moreoffice supply items I may need at home. Although more convenient to buy these things on Amazon, I believe it's important to spend my money locally. That said, I will never step foot in this Staples again. I popped in to do an Amazon return then planned to purchase some printer ink. The last time I did an Amazon return at Staples, the counter was by the printer counter. It's now been moved to the cashier area. I walk in the store, normally get greeted but no one did. Walked to the printer area, saw the sign pointing me to the cashier area for Amazon returns. There are two cashiers, neither say anything to me but one makes eye contact. Each had a customer, no one else in the line. Both of them are obviously drawing out their transactions, I'm guessing no one likes Amazon returns. No biggie, I'll wait my turn. After a minute or two goes by, I ask if there is someone who works at the returns. I'm told someone will help me soon. Ok. The one guy, whose line I have been in on several trips and who is normally friendly and kind, finishes with his customer, looks around, sees an older lady with a cart full of items walking to the check out line. He stops right near where I'm standing, fully aware I'm there, takes the cart and kindly says to her, let me help you and proceeds to start scanning her items. She says, I'm not quite done, I was looking for a whatever. I say "hey, I was here first". In this snotty, condescending tone he tells me someone would be with me. I asked again if someone worked at returns. And again with the snotty tone he tells me "we all do and you have to wait your turn". I tell him I was there before the other lady and he knew it because he spoke to me. I left. Office Depot is close, Staples in Auburn has wonderful customer service and Amazon delivers. Staples on Stanford Ranch lost my business.

    U-Haul Moving & Storage At Sunrise Avenue

    U-Haul Moving & Storage At Sunrise Avenue

    3.2
    (35 reviews)

    The U-Haul on Sunrise in Roseville is hands down my go-to spot whenever I need a rental. I've…read morerented both cargo vans and moving trucks from this location multiple times, and the experience is consistently outstanding. The entire team is fantastic, and a special shoutout to the manager, Courtney--she and her staff make the process smooth, quick, and completely stress-free every single time. High efficiency, great customer service, and reliable equipment. Highly recommend!

    From the top, I got there and the first thing I noticed when I tried to pay was that their card…read morescanner is broken and tap to pay doesn't work. O.K. back to the Stone Age like we're at Walmart. This is a very large U-Haul rental center. I don't understand how they can't afford to fix the card reader so that tap to pay works. Then when I told the guy I only had Apple Pay, and asked if he could take my card info (I've done this before at other U-Haul locations) and he told me that he couldn't. He was completely unhelpful and his demeanor told me that if it wasn't easy for him, he didn't want to do his job. And then when I went to return it, whoever designed this complex failed to consider the size and how much equipment lives here. The return area is a joke compared to the rest of the joint. All in all at this facility, customer service just about leaves everything to be desired. I definitely would recommend you just go to another one even if the equipment you need is super far out of the way. It's so NOT worth wasting your time or money here.

    FedEx Ground Depot - shipping_centers - Updated August 2026

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