Great staff! Always willing to help and they get print jobs done in a timely manner. Customer…read moreservice 10/10!

Jacob was very friendly and helpful. I had to repackage after forgetting an item and he helped me…read morewith a new package/label with no judgment. Everything was very simple and affordable.

In the past 10 years, I have seen the USPS postal service become VERY unreliable for incoming and…read moreoutgoing packages and mail. Many sent items and expected items have been lost or stolen. Even certified mail or return receipt mail goes missing frequently. Seems that USPS only really cares about your package if you use the more expensive priority mail. Even then with the tracked priority mail, I have had packages go missing. Unfortunately, if you have to ship to a PO Box then you HAVE to use the USPS. In those cases, I always use Priority Mail. UPS has a better record than USPS but still mistreats and loses packages. I have had the BEST success with FedEx. I have only ever had one package lost. According to FedEx it is still circling Nashville. When using FedEx I have the best service and experience when I go to the corporate ship point on Nichols Drive. This is where the packages go to anyway, so I go straight here instead of the FedEx Kinkos locations. I have had a MUCH better experience at Nichols Drive than ANY FedEx Kinkos location. Paulina is a consistently excellent employee at this location who always provides excellent customer service. I use the cheapest ground option and allow plenty of time for shipping when I can to save money.

My contact at FedEx is trying to fix the issue…read more FedEx ground...for several months now packages have been arriving at another address. I call the 800 go FedEx over 20x and issue is never resolved and cases closed. I called into this location and expected a call back as promised. No call back. It seems like nobody cares with this company.

Bobbie, the owner and her daughter and quick, efficient and professional. They've been a great help…read morewith not only sending and receiving parcels and mail, at reasonable prices, but also have a notary on staff and a new awesome printer for customers (Fall 2025). The couple times I've had special needs, the owner has been very responsive.

I needed to mail a small package to the UK and an employee with a name tag that said Princess Nikki…read moretold me the cheapest option was $380. I sent it for less than $50 the next day at the Rocklin Post Office. I asked her multiple times if it was really $380 as it was absolutely shocking and she reacted as if I was stupid for being shocked at that price. I will never use that location again.

Absolutely baffling lack of customer service. Called to confirm notary services and mentioned I…read morewould be there in 10 minutes. Made it in 8 minutes and the notary "had to take lunch so you can try one of our other stores."

I visit this UPS location about every other week, mainly due to how conveniently located it is…read more However, I find myself dreading each visit when I see Cory (the older blonde woman) working. As someone who represents the face of the store, her behavior is consistently rude and unwelcoming. She often comes across as having a power trip and is snappy with customers, creating an uncomfortable environment. It's baffling to me how someone who appears to dislike interacting with people so much is in a customer-facing role. I genuinely don't understand how she is still employed here, given the consistently negative experience she provides. I hope this issue is addressed, as it significantly impacts the overall impression of this location. Other the other hand I will see Stephanie when I am here and the times I see her she is so friendly and always providing amazing service. Cory should take some notes from Stephanie.

Great customer service at this location. Don't go to ups down the street they are way too busy and…read morethe staff don't care about you. The staff at this location are always friendly and always make what you want to ship work.

I have used this postal annex for years and until yesterday enjoyed the convenience and customer…read moreservice. Last Thursday I went in with an express envelope a friend had already provided postage for. My intent was to just drop it off for mail pick up. My friend's post office in SoCal used international postage and this caused quite an upset to Jessica. Jessica check the amount was correct but was just unsure. I told her I was willing to put it another envelope and pay the higher postal annex cost (nearly double the postage on the envelope). She insisted she wanted to check with USPS that would pick up and would call me. Her intensity around it triggered a customer behind me to say "couldn't she just take it to the post office." I told him I enjoy the convenience of this Postal Annex. She did call me later and was unsure. By then I had spoken with my friend and explained to Jessica that the post office placed the postage. She decided it would be ok and would send it out. This was priority mail and by Monday my friends post office had not received it. I called the annex to inquire if they MIGHT have scanned. A different employee said no but she would check with her driver on Wed as he did scan it. On Tuesday, I get an unsolicited, agitated call from Jessica saying she had a note, basically super pissy at me that no one scanned it, why would they, etc. I was like hey "I just called to see if you might have scanned it since I told you it needed to be there next day. I wish I had just put it a new envelope and paid the $50. But you talked me out of doing that." She began to deny that she had done so and continued her intensity over the scanning and international stamps. So I ended the call and this ends my years of use and adoration for this small, local business.

How is this place even in business?…read more I went to this place as a first-time customer to mail a small package, and I immediately regretted it. When I walked in, the atmosphere felt unwelcoming -- cluttered, disorganized, and unprofessional -- but I decided to give them the benefit of the doubt. After saying hello out laid, there was a man sitting in the back who didn't acknowledge me at all, and a woman behind the counter who was not friendly with zero acknowledgment as well. When I asked for help choosing the right box size, she just pointed to a shelf behind me instead of assisting me -- unlike other postal service locations I've used where staff actually help find the proper box. As I looked through the boxes, none of them were the right size. They were all too big and she knew it. Then the man in the back told me to use a box he had -- which turned out to be a used box with used padding, already labeled and opened from a previous shipment. I figured they were offering it as a free courtesy, which would've been great! However, when I got my receipt, I saw they charged me $6 for a used box and used packing materials -- bringing my total to $26 for what should've been a simple $20 shipment. Charging customers for reused materials is completely unacceptable. Let me say that again just in case it was missed. I got charged for used packaging. Between the disorganized setup, poor customer service, and questionable business practices, I won't be returning. I'd recommend going elsewhere if you want professional service and transparency.

When I walked into this place I nearly turned around and left. It had a foul odor ( think hamster…read morecage that hasn't been cleaned in a month) and looked like it could low key be a homeless persons encampment. I'm not a prissy person but I got the feeling I didn't want to touch anything. For some reason I didn't listen to my spidey sense and walked up to the counter. I handed over my postage paid package to the woman running the place. 27 more red flags went up in my head as she asked me if my package was a phone! Who does that? What the actual hell? I immediately asked for a receipt which was one smart thing I did because I was able to track whether my package left that facility! My partner heard my story and called to talk to whomever was the manager (no surprise it was the woman behind the counter) and had the worst customer service interaction she had ever had. It was one excuse after another about why she needed to know what was in the package and she also said she was just curious. Which is it, curiosity or regulation? That place was terrible and I will never do business there. The health department should look into that store. I'm not sure that woman doesn't live in it. I never thought I'd need to look up reviews to a postal store before doing business but when I looked them up after the fact I wasn't surprised by all the bad reviews. Steer clear of this place.

Great customer service! I had a Tiktok item to return and…read morethe barcode wasn't working, but the associate was so patient and helped me figure it out without making me feel rushed or unprepared when customers were waiting to be helped. Wish I got their name because I had to leave quickly for work, but I would prefer to return to this store anytime because of her!

The employees are hit and miss with helpfulness. I have found some employees very helpful but today…read moreI found the employee very rude and unhelpful.

Had to get some self printing done, emailed, scanned and printed with fairly ease. Store associates…read morecan be helpful depending on who helps.

Complaint about poor customer service Experience…read more Dear Staples Management, I am writing to express my disappointment regarding the extremely poor customer service experience I had at your store tonight. I arrived at the store around 8:50 PM to make photocopies. I uploaded my documents, inserted my payment card, prepaid for the service, and received the confirmation code before closing time. Since I needed assistance with the machine, I politely asked an employee named Gregory for help. Instead of assisting me, he took his time and then told me, "We are already closed," even though I was already inside the store and had completed the payment process before 9:00 PM. I found this behavior very disrespectful and unprofessional. As a paying customer already inside the store before closing, I should have received proper service and assistance. Gregory made no effort to cooperate or help resolve the issue. Thankfully, another employee named Bradley stepped in with kindness and professionalism. He helped me by using the card, printing my documents, and making sure I received the service I had already paid for. I truly appreciate Bradley excellent customer service, patience, and respectful attitude. Employees like him represent your company well and deserve recognition. However, my experience with Gregory was one of the worst customer service experiences I have ever had in an establishment. I hope management seriously reviews this situation and addresses how customers are treated, especially when they have already prepaid before closing time. I am also a regular customer at this store. I frequently come in for printing and other purchases, and I drive all the way from Lincoln. Linda is always helping me, and she is excellent. She consistently provides outstanding customer service, and I would appreciate it if her professionalism and kindness could also be recognized in this review. Thank you for your attention to this matter. Sincerely ,Yonas

This place puts to much of a premium on shipping. First I walked in and bought 4 boxes and…read moreshipping tape. I asked about cost and they were $15 more than UPS store. I even showed him the receipt for UPS. His comment we cant do nothing about shipping cost. Yes you can, you price match to keep a customer . Then they don't give AAA discounts and/or military discounts as well. Needless to say, they got my business once. Well wont happen again, will drive to UPS even through AIM is 2 blocks from me. Also the proprietor attitude stinks. No Thank You, No appreciate your business, No Thanks for your service. I would not go back here to send a .73 cent envelope. They'd probably charger $73.00

This Center provides convenient service. The workers are helpful and pleasant. AIM MAIL Rocklin…read moreprovides so many services which saves on gas and time. Customers don't have to drive across down to the post office or the UPS store, etc. Thank you for your great service and convenience.

From the top, I got there and the first thing I noticed when I tried to pay was that their card…read morescanner is broken and tap to pay doesn't work. O.K. back to the Stone Age like we're at Walmart. This is a very large U-Haul rental center. I don't understand how they can't afford to fix the card reader so that tap to pay works. Then when I told the guy I only had Apple Pay, and asked if he could take my card info (I've done this before at other U-Haul locations) and he told me that he couldn't. He was completely unhelpful and his demeanor told me that if it wasn't easy for him, he didn't want to do his job. And then when I went to return it, whoever designed this complex failed to consider the size and how much equipment lives here. The return area is a joke compared to the rest of the joint. All in all at this facility, customer service just about leaves everything to be desired. I definitely would recommend you just go to another one even if the equipment you need is super far out of the way. It's so NOT worth wasting your time or money here.

super icky. we set up the reservation online so going was surprising to see how dirty and icky it…read morewas. the first unit that was assigned literally had a leaking pipe in it. with water on the floor. another was reassigned but incorrect .. I was gone. I asked for a refund and canceling and we left to public storage. which worked out so much better .