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Phoenix, AZ

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US Post Office

1.8 (58 reviews)
Open • 8:30 am - 4:30 pm
Updated over 3 months ago

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We deserve better service. USPS hires these contractors who hire unqualified workers who are not consistent with their service. Missing mail, deliveries to wrong address, putting boxes in that are too big to get out of the small opening and the latest leaving door to mailboxes open. Huge mistake!! Ugh!!

Daisy Mountain Post Office

Our household has MANY frustrations with the Daisy Mountain P.O. branch, but I'll share only the four most recent. Yesterday, I realized that we hadn't received Monday's mail, which I knew included at least 10 pieces (we subscribe to Informed Delivery and get morning emails showing us what to expect that day). There were 4 tax notices and other important things--not just junk that we could afford to lose. Because we've previously had our mail delivered to our neighbors' boxes and theirs to ours, that's what I figured had happened again. AND because of this, one neighbor had had the forethought to leave one of their mailbox keys with us before they left Arizona for the summer--very lucky for us because that's exactly where our mail was--in addition to another batch belonging to a family on an entirely different street! And that neighbor's box is supposed to get NOTHING because all their mail is supposed to be forwarded! The previous time this happened, a few weeks ago, none of our neighbors actually had our mail, so I tried calling the branch to report it. I called for 4 days, waiting to get through the phone tree only to be transferred to--a BUSY SIGNAL. For 4 days! So I drove there, a 24-mile round-trip, and stood in line at the window to speak to the branch manager. When I told him my problem, he disappeared for many minutes only to appear with our lost mail--but no explanation of what had happened or when it ever might have been delivered to our box. The man ahead of me in line had had exactly the same complaint--mail regularly being put in the wrong boxes. The manager said that they were aware of the problem and were addressing it. Clearly it has yet to be addressed. Yesterday I saw the same subcontractor delivering mail to our boxes... I don't know if that person has reading problems, or is just in a rush to get gone. We also have huge problems with outgoing mail. On 8/19, I dropped a postage-paid pre-addressed envelope (to our bank in Scottsdale) in the outgoing mail slot. It arrived at the bank on 9/13. It took 3 WEEKS and 4 DAYS to reach the bank--18 miles away. When we need to mail envelopes to the bank's processing center in El Paso (also using pre-addressed, postage-paid envelopes), it takes anywhere from 6 to 14 days to get there. I could drive to El Paso myself in 8 hours. Most frustrating of all is that we're stuck with them and from all reports it appears it's only going to get worse. I just tried calling again (twice), but got the same busy signal. If you also feel a need to complain, please do, but you'll probably have to go and do it in person. Calling is hopeless.

Door with hours
Katie C.

This staff is so rude. The package pickup window is open from 8:30-4:30 today I rang the bell and waited and no one answered. Waited five minutes while other people are walking in getting in line. Finally I asked the girl at the counter and she looks at me like I'm stupid and said no one is working that pickup. They talk down to people and have very little patience for questions. If I had a choice I would go anywhere else. I dread walking into this building.

Damaged not delivered package a neighbor found in her yard!
Marshall M.

Here we are again all my neighbors are telling me stories now how much this post office sucks!! I will keep posting until we finally get shit fixed , this is ridiculous a week ago I ordered a package , called Amazon why it's not here as of yesterday I finally got an update saying it was dropped off at dock of our US PS I still haven't seen the package what the hell is going on I wish they wouldnt use USPS ! Amazon needs to just drop off straight to your house!!!!!!!! By the way # 2 lock box that is on our gang box for our big packages is still a broken key in lock with a rock in i the box !!!!! they have never fixed it I'm trying to get a hold of the postal inspector this is ridiculous!!!!!!!!!!!!

Here is my certified mail receipt as you can see I sent this on October 4 yet it still is in Phoenix AZ

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6 years ago

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5 years ago

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8 years ago

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4 years ago

dont ever bother trying to call for information, they dont know how to answer a phone. crappy service here just like all government services

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Ask the Community - US Post Office

Review Highlights - US Post Office

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US Post Office - postoffices - Updated October 2026

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