While I have visited this particular U.S. Post Office on numerous occasions, I always forget it is…read morelocated in a Hallmark Shop until I am nearby and think of needing a post office. I have enjoyed the pleasant company of not only the postal worker but also the customers who visit this location. It is small but very handy whether you are mailing something, shipping something, or needing stamps or shipping materials. During my multiple visits to the post office, there were short lines and quick service. On my most recent visit, I was trying to mail something to Canada with tracking, and ironically the lady ahead of me was doing the same thing. We both were mailing items to the same area of the same city. After a brief conversation when no one else was in line yet, it was just the postal worker and me, and he answered my many questions while providing me not only options but also ensured that I knew what the least expensive option was. He had me move over a bit to write out the address on an envelope, and when I messed up on a priority mail envelope, he didn't say anything to me other than suggesting that I start over on a new envelope. One unique thing though happened on the last visit. If I needed to get a manilla envelope, I was sent back to the Hallmark Shop cash register to request it and then to have the post office bill the Hallmark Shop (or the other way around). I then pay at the post office. Strange but if they have a system that works, all the power to them. It must be strange managing the two processes under the same roof. I appreciate having both a post office and Hallmark Shop right near work. It is also helpful to have the ability to stop by here on work lunches or even if I was nearby on a Saturday. The hours of operation are weekdays from 10 AM to 5 PM and Saturdays from 10 AM to 2 PM. It is closed on Sundays. The last hour of collection at this location is 3:30 PM on weekdays and 12 Noon on Saturdays. I look forward to going here again for assistance when I need a post office while working nearby.

The official USPS website says that this location is open on Saturdays for passport application…read morewalk ins. We made quite the drive from i17 & McDowell because we work M-F and this location made it so convenient with Saturday availability. WRONG! As soon as we walked in just a crooked white piece of paper saying "No Saturday Passports". Nothing about temporary closures. Nothing about why or how long they aren't available (despite usps.com saying otherwise). We were trying to do this on our way to Flagstaff to visit family, so it was on our route anyway. It just sucks that it didn't indicate when Saturday appointments would be available again. I know I should've snapped a pic but I was annoyed at the time and just stormed out.

A review that's been due over a year now. Having just left this site yet again for Amazon drop…read moreoffs. I love going to this place. Every single time I go, EVERY SINGLE staff member is awesome, attentive, professional and courteous. And they have all been here so long too. That says something about how this location is run. I have complimented the manager in person about her staff being so great. Sorry I took so long to post this well deserved positive review. I'm sorry I cannot recall the names... but once I had a copy order I needed pronto and last minute. It was near closing time and the two fellas whipped that order out for me so fast! So fast, with a smile and pleasant small talk too! I have never had a bad experience here ever, no matter what my reason for being inside is. Thanks team! You are all awesome, we appreciate you!

It's a decent place that does your normal UPS shipping needs. They don't do fingerprint services…read moreanymore, but a lot of UPS Stores stopped that that used to do it, including the one in Prescott. It's clean and has a nice feel to it though it's a little smaller in size than others. Thank you.

Hands down the friendliest Post Office on planet earth. The other posters with negative comments…read moremust be the problem. I've had nothing but wonderful interactions the many times I been to the Payson Post Office.

The United States Post Office in Payson, Az. is the worst for service and delivery. I now have had…read more2 packages not delivered and sent to who knows where. This message is a lie as I never agreed to it and never signed it. An address redirection agreement is in place between the customer and the carrier. Package will be forwarded to the requested address. Payson, AZ The manager is a B..... so difficult and rude.

I do not understand why there is such a low rating here. i looked up the phone number for the post…read moreoffice and had no trouble reaching someone. the ladies have been pleasant and helpful. I like my little post office in my small town. Thank you Ladies

I hesitate to give one star. The number to call is impossible and after 4 calls, I got nowhere…read more Terrible service...actually, no service at all. I love my own post office but the 800 number is useless.

We rented a PO Box, and we got what we wanted. Quality is good, and key fits the lock! Rates are…read morerates, so it kind of just is what it is. Not terrible, but not cheap. We don't live in Phoenix anymore, but still drive up to our PO Box. I like the staff at this location and would recommend this Post Office

12/29/25 Dead bushes, unpruned trees, weeds 2 feet tall. ZERO pride as a representation of the…read moreUnited States government. Just total apathy. Then I go inside. Twelve people in line and only 2 workers that make snails look fast. Then another guy comes out from the back walking like he has cement in his shoes. He literally throws a box into a bin 10 feet away like a basketball. The look on his face is one of complete apathy, disgust and resignation. The hiring in this place is beyond horrible. Why would you ever allow someone like that to work for you? And some people wonder why there are negative opinions of federal workers. Incompetency always emerges when there is no competition.

There was a minor issue with a foam board sign I had printed recently and these guys went the extra…read moremile to fix it. Employees are always super friendly and accommodating with suggestions for what would work best. Can't say enough great things about their customer service! Love to support a local business, too. Definitely recommend!

I love the people at PostNet! They always go the extra mile and do a great job! I will keep coming…read moreback!

Although there was a line, there was several open windows to assist in getting things done in a…read morevery quick manner. Seemed odd in a way. Lol Ryan was whom helped me with shipping things as I don't this often and was in need of help. He was patient and polite, got what I needed done quickly and even saved me a few bucks on adjusting what type of shipping type I needed. Whether it be a flat rate box, envelope etc. always look to save money where I can and he helped with that! Thx Ryan

Lost my package again. Someone there is updating the tracking with the wrong information or closing…read moreout packages before they're delivered or returned to sender. One of their employees called me and started getting aggressive over the phone. They're losing my mail and packages and getting aggressive, that level of customer service is despicable!

Ok it's the post office! I find the folks here very friendly and maybe too much so in that they…read morechat slot with everyone. But it's small and PV so not busy as the big one in Prescott. They have very few packing and shipping supplies but sufficient and plenty of the priority small mefium large boxes. Which are a great value for three day delivery and up to 70 lbs per box!!

It's 9:40 and I haven been here already 20 minutes and…read morethis is the line still! There are two people working and one is doing passports! There is no reason for not having a third person work, or at least do passports during non rush hours on a Monday morning! Ridiculous!

Seriously the nicest people ever, every single one of them. I had a ton of mailings and money…read moreorders to get out and they were so helpful.

I live in Hawaii, but every time I have an Amazon package go through this post office it…read moremysteriously never leaves this post office. Many others are reporting the same thing. Mail doesn't just disappear into thin air, so there's obviously theft happening. There needs to be an investigation into this. USPS is a federal agency, and mail theft is a federal offense.

Everyone was very friendly even the customers! This is a very nice post office... I was mailing…read moresomething off and they were very helpful in telling me how to do it.

always good service..johnny is especially helpful...packages i send alwsys reach their destinationread more