The official USPS website says that this location is open on Saturdays for passport application…read morewalk ins. We made quite the drive from i17 & McDowell because we work M-F and this location made it so convenient with Saturday availability. WRONG! As soon as we walked in just a crooked white piece of paper saying "No Saturday Passports". Nothing about temporary closures. Nothing about why or how long they aren't available (despite usps.com saying otherwise). We were trying to do this on our way to Flagstaff to visit family, so it was on our route anyway. It just sucks that it didn't indicate when Saturday appointments would be available again. I know I should've snapped a pic but I was annoyed at the time and just stormed out.

My mail man/lady Don't appreciate their job,…read moreIf I could count the amount of times my packages get delivered to the wrong boxes and I also receive a bunch of other people's mail and packages. They need either new management or fire all the mail people that aren't doing their job correctly. This is preposterous!

A review that's been due over a year now. Having just left this site yet again for Amazon drop…read moreoffs. I love going to this place. Every single time I go, EVERY SINGLE staff member is awesome, attentive, professional and courteous. And they have all been here so long too. That says something about how this location is run. I have complimented the manager in person about her staff being so great. Sorry I took so long to post this well deserved positive review. I'm sorry I cannot recall the names... but once I had a copy order I needed pronto and last minute. It was near closing time and the two fellas whipped that order out for me so fast! So fast, with a smile and pleasant small talk too! I have never had a bad experience here ever, no matter what my reason for being inside is. Thanks team! You are all awesome, we appreciate you!

We were in need of a notary service while visiting the area & stopped in at this location. Rodney…read moreprovided excellent customer service. We were a little disorganized when we arrived but he was a pro. Verifying all our information & even assisted with making photocopies. He informed us at the beginning of additional charges which we of course were ok with. The prices for their services are extremely reasonable. This location was great with each employee being courteous & professional. Thanks again Rodney!

I have found it very difficult to work with Postmaster Lori Harris throughout the process of…read morerequesting USPS medical hardship mail delivery. When I submitted the required documents to the Payson Post Office, I requested a receipt confirming they had been received\. That request was denied\. I then asked to take photos of the documents in the post office environment proving they were in the post office at that time. I did follow up with phone calls which went unanswered, however, I persisted calling and was told Postmaster Lori was in a meeting and could not come to the phone. They did give me a verbal confirmation that she received the documents. During the inquiry and gathering of documents, Postmaster Lori did not provide me with all of the information necessary to complete my application\. Fortunately, I researched the USPS requirements myself and discovered additional forms that needed to accompany my request\. Had I relied solely on the information I was given, my application would have been incomplete\. During a scheduled visit to my property to discuss my hardship mailbox request, I felt I was treated disrespectfully\. Based on observing me walk only a few seconds, Postmaster Harris stated, "You do not look disabled\." I found that comment inappropriate and inconsistent with the purpose of the visit\. At that point, I began recording the conversation on my phone to preserve an accurate record of what was being said\. When she noticed, she asked if I was recording\. After I answered yes, she stated, "It is illegal to record," ended the meeting immediately, and returned to her vehicle\. Before leaving, I asked whether it was illegal to record on my own private property in Arizona when the recording was not concealed\. My question was not answered\. Instead, I was told, "I will call you," and she ended the meeting by abruptly leaving\. My experience has left me concerned about the professionalism and customer service I received\. I intend to submit formal complaints to the USPS Consumer Affairs Office and the USPS Office of Inspector General so the matter can be reviewed through the appropriate channels\. For anyone considering filing a complaint with the USPS Office of Inspector General online, pay close attention during the process\. Some complaint categories may redirect you to the USPS Consumer Affairs system instead of the Office of Inspector General\. If your concern involves employee misconduct or other matters within the Inspector General's jurisdiction, verify that your complaint is being submitted to the correct office\. I encourage others who believe they have been treated improperly to document the facts and use the established complaint process\. Constructive feedback and accountability help improve public service. I certainly hope my review is not met with retaliation.

The most unprofessional usps in the world they absolutely will not answer the phone! Unbelievable I…read morehave called atleast 10 times

I do not understand why there is such a low rating here. i looked up the phone number for the post…read moreoffice and had no trouble reaching someone. the ladies have been pleasant and helpful. I like my little post office in my small town. Thank you Ladies

I hesitate to give one star. The number to call is impossible and after 4 calls, I got nowhere…read more Terrible service...actually, no service at all. I love my own post office but the 800 number is useless.

We rented a PO Box, and we got what we wanted. Quality is good, and key fits the lock! Rates are…read morerates, so it kind of just is what it is. Not terrible, but not cheap. We don't live in Phoenix anymore, but still drive up to our PO Box. I like the staff at this location and would recommend this Post Office

Got accused of stealing a mailing envelope that I purchased at the self help kiosk. The employee…read morewasn't trained enough to know that there is an option of purchasing merchandise at the kiosk, not just printing out labels. Can't help but feel like I was easily accused since I am dark skin. Showed the fair skin employee my receipt and was able to leave. Was able to still ship out my package. But looks like the employees need to be more educated.

There was a minor issue with a foam board sign I had printed recently and these guys went the extra…read moremile to fix it. Employees are always super friendly and accommodating with suggestions for what would work best. Can't say enough great things about their customer service! Love to support a local business, too. Definitely recommend!

I can't say enough nice things about this place. Last week the owner scanned over a hundred pages…read moreand charged me a very fair rate. Today, a young lady helped me bind six reports and ship them out. She was professional, courteous and just basically awesome. This place is simply great. PostNet is my new go-to place for all things shipping and packaging (and my office support basically!)

Everything/ clerk was too busy filing nails to bother with helping anyone. - and the lobby could…read morestand a good cleaning as well as restocking - no address labels at all and med priority boxes no where to be found. Very sad!

One star is too many. Not helpful at all. I was spoken to like I was an illiterate 4 year old. I…read morejust asked for a little help and was told they have too many packages to be bothered with mine. package goes from Phoenix to Prescott to Phoenix to Prescott to we will sort it tomorrow. WTF.

I've lived all over the country. City, Rural, Semi-rural. I've NEVER had such bad experiences with…read morethe USPS. The carrier makes no effort at all. Won't deliver to your home. Won't respond to you saying hello to them in public. Won't let you get your mail out of your box if they are in the area putting mail in for a half hour. Anything bigger than shoebox you must pickup from one of two offices. Your guess which one. I would rather send perishables international with ontrac than use the USPS.

They apparently don't always answer their phones in Prescott to offer customer service to people. I…read morecalled three times in a day, and they never answered the phone.

I want to recognize Mark for the exceptional customer service he provided. A package of mine was…read moremarked as delivered, but it had actually been delivered to the wrong address. Mark went above and beyond to help get the situation resolved. He followed up with the carrier and supervisor, stayed on top of the issue, and didn't stop until my package was located and returned to me. What impressed me most was how seriously he took the situation and how determined he was to make sure it was corrected. It would have been very easy to simply tell me the package showed as delivered and leave it at that, but Mark took the extra time and effort to actually find out what happened and get it back to me. I am incredibly appreciative of his persistence, professionalism, and willingness to go the extra mile. Employees like Mark are what excellent customer service is all about. Thank you, Mark!

Never heard of a PO closing at 4:30... and the sign inside says hrs. are 9-5 pm…read more I do now see "on-line" says 9-4:30, but I didn't look until I arrived at 4:35 and saw it's closed... just strange that a government business facing the public closes at 4:30.

Everyone was very friendly even the customers! This is a very nice post office... I was mailing…read moresomething off and they were very helpful in telling me how to do it.

UPDATE: Johnny at the Post Office was very friendly and…read morequick to respond regarding my missing package. He followed up with me right away to assist with retrieving it and thankfully the package was returned. Original Review: I've been living in Cottonwood for less than 2 months and have already had 3 of my packages delivered to the wrong address. Stop being lazy! The apartment complex numbers are VERY CLEARLY MARKED and there is no reason you are unable to deliver to the right address.