Brad was very patient and extremely helpful! Even tho I had made an error on my new address request he was kind and polite about fixing it and explaining why. Also the line at the post office was super long, him and another post office employee kept thanking and apologizing to everyone about being patient with the wait. Post office was clean and very organized (as it should be). The professionalism and kindness went a long way with me tho. Esp since it's so hot outside. read more

US Post Office - Entrance - Post Offices Near Me - Phoenix, Arizona

When my tracking shows it's delivered I can expect it be there in the box within at least an hour. Some of the staff are more helpful then not but it's USPS can't really expect to much. Parking lot is a nightmare if you have a large truck read more

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FOUR MONTHS, 120 DAYS of waiting for a replacement mailbox key, weekly visits, and still no resolution. I went to this post office every week to follow up, and each time I was told they were "working on it." After FOUR MONTHS, they suddenly told me there was no record of my request. How is that possible when I have been asking about it every single week? I felt completely dismissed. The three front desk employees I dealt with showed no sense of urgency, accountability, or professionalism. I cannot understand why I was repeatedly told my request was being handled if they had no record of it. Today, with illness in our family, we could not retrieve medication a family member had mailed to us because it was locked inside the mailbox. Staff had helped us retrieve mail before, but today they said they could not access it. Even after we explained that medication was inside, they offered no practical solution and simply told us to keep waiting. I am usually not someone who complains, but this experience has pushed me to file a formal complaint. Four months of repeated assurances, followed by "there is no record," is unacceptable. I will avoid this location going forward. Customers deserve clear answers, basic professionalism, and follow-through. read more

Had to mail something to New Mexico and we had 3 days to get it there. As soon as we walked in Sean greeted us. Asked if we needed help. Told him what we needed and he proceeded to tell us the best route to take. Explained how to fill out the package and if it needed a signature. Since we paid for express, he also told us if it takes longer than the 2 days for delivery we can ask for a full refund as long as we have our receipt with the tracking number. Never have I had a USPS worker tell me that. He not only provided us with great customer service he was personable, knowledgeable and seems happy with his job and surroundings. A breath of fresh air. read more

The employees in this postal office are lazy from the carrier (Stella) who only does as she pleases with the backing of her supervisor (Chris) who only called me to make excuses after excuses and even justify the carrier's habit in scanning as if she attempted to deliver my items just to leave at the post office because she's just slow and lazy. But he wants me to complain to my manager about parcel lockers and do there job for them that's hysterical that he brought this to me asking for sympathy like really. So in the end didn't help my situation at that point why bother calling me for that if his apology came with a but after it like that's gonna help. Oh and this carrier has the tendency to lie about the time she supposedly attempts to make the deliveries I'm sure not the only one she does this to but he tried to excuse that too. On August 15th she scanned it at 11:39 am but I got my item around 2:00 pm that same day. Another time was on August 24 "attempted" to deliver at 8:58 am and this time I didn't see a notice that she "attempted" but my husband did see her putting mail including that notice in mailboxes and when he asked about my package she said I left it at the post office when it was supposed to be out for delivery and refuses to do her job and till nowI haven't received my package. Well because when I requested a redelivery they sent her home and oh I didn't get my package just a phone call full of the most mediocre excuses even for that lazy carrier. read more

US Post Office - The proof this facilities incompetence - Post Offices Near Me - Phoenix, Arizona

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The best time to go is first thing in the morning. If you wait until lunch time or later, forget it! They get swamped. Some of the employees are friendly, but there are a couple that just seem to hate their job and don't want to be there. read more

Came for a change of address, the wait was a bit long but Sean helped us so much even after closing time, he showed us step by step and went above and beyond with helping us understand exactly what to do. Will deeply miss working with this station!! Fast and friendly!! read more

every year this post office comes up with the same lie saying they can't deliver my package, do your job and deliver it

I am completely shocked by the other reviews but i guess everyone has a beef or story. I have been here so many times and not only have I always been treated wonderfully my mail always gets there in half the time I am told. In fact, on a package last week it got across country in one day when I was told 5. I did not pay for express or speed either. I am not sure how they do that, Going to the post office is one of those chores everyone hates to do, right? Frankly, I do not mind this location. It is close to my home and I rarely have to wait very long. The people who work here are great, always friendly. It is a smaller location and the parking lot is kind of rough and tiny but not bad service anytime of the many I have ever stopped by. I am not sure if my workers work out of this location, I assume so since it is the closest one to our homes, but my postal workers are amazing so even better if they work from here. My review is when I go to them to mail things, which I do frequently. read more

Super rude and unhelpful. Asked them to check their mail hold and they refused to even check. Just a "it may be there but probably not" response. At least *try* to do your job. read more

Tried to call multiple times and nobody answers the phone. Postal carrier decided we didn't live there any more, took our name tags out and put on a New Resident card. This is outrageous! read more

Tracking said package was delivered/signed for at my P.O. Box yesterday morning, but package wasn't there. The manager tells me he can't find the package and I have to call FedEx. He kept trying to put the responsibility on me after having looked for it again and "can't find it anywhere". I contacted FedEx and found the signature for whoever signed off on it, only for him to tell me that he doesn't know who that is and I have to contact FedEx again. I go back after a half hour and tell him that it's not right for me to not have my package after paying $35+ dollars for expedited delivery, and this being 24 hours after it was delivered. I ask him to please check again and after getting push back for it (making a scene) he comes back with the package and just hands me the package with no apology, doesn't say anything. At least own your mistake like a man. Avoid if possible. It's always understaffed and P.O. Box delivery is a joke. Have had the wrong packages put in my box and it almost always takes them at-least a day to put delivered mail in my P.O. Box. I have very important, time-sensitive mail and have to pray it doesn't get put in the wrong box. This is not right. read more

I hate that this is my new post office. Every time I call, I am rushed off the phone and given conflicting information. I am mad af that I might risk being late for work tomorrow because I have to drive way over here because they keep bullshiting me!! read more

I've been trying to call for weeks and seems like they purposely turn off their phone lines bc i get a busy signal.. every.. damn.. time. So now I have to waste a 45 min drive just to see if they are holding my mail from my old address. read more

Great service on 3/19/24 at around 1:20. I generally find visiting this branch to be frustrating with long lines and very indifferent service. Today the only clerk was attentive and showed genuine interest in matching customers with the best available product. As a bonus, lines were short which is uncommon at that branch. Hope this continues. Thanks. read more

Sean was extremely rude and unhelpful. No type of customer service skills at all; refused to help me with any part of mailing my packages which isn't something I'm super familiar with doing, so some pointers were needed but not in a way that is rude and condescending. If it's that painful to help customers, get another job that doesn't involve working directly with customers???? And when a customer asks what the issue is and why you're being so rude.... The correct answer is NEVER "what is YOUR issue?" Get it together you weirdos read more

If ever there were a location that deserved negative stars, this is it. Piss poor staffing, terrible service, missing/lost packages on the regular, mail carriers not delivering the mail. They really should just replace the entire staff of this PO with a handful of chimps from Phoenix Zoo (There'd be zero drop in quality) or just bulldoze this location entirely and fold them into a facility that can actually do their jobs. I've used Post Offices all over the country and this is, hands down, the absolute worst location I have ever had the misfortune of using. If people needed an example of why some are calling for USPS to be scrapped and turned over to private enterprise, this location would serve as that example. It's almost as if the locations sole reason for existence is to serve as an example of "what not to do" for productive Post Office locations around the nation. Incompetent at best and apathetic at worst, they live up to every frustrating negative stereotype about Post Office employees there is. It's funny when this kind of attitude and behavior is portrayed on TV in a show like Seinfeld. It's incredibly irritating and completely unacceptable to have it play out in real life. If this entire facility vanished overnight, along with every staff member, nobody would bat an eye. Avoid this place like the plague (No pun intended as this is written during the Covid-19 pandemic) unless you have no other choice. read more

Condescending worker I feel bad for him mid 40s and feels very important for working at the USPS don't forget to tape! That mf was not real!! read more

They refuse to deliver to my complex, and try to blame the office for their lazy workers. I am bedridden and was lied by management about having my package sent to my home. They told me it would come and instead returned it to the sender due to me not picking it up. They are full of it here. read more

i honestly think wherever you go you should be treated with a at least a respectful customer service experience and it seems the employees here cant even provide a decent nor respectful one. firm believer in quitting a job you extremely dislike and treat others like its inconvenience to ship out mail when thats the majority of your job. ... read more

Beware of this post office if you are a small business. THEY WILL STEAL FROM YOU because they know what your packages look like especially if they're distinctive, bright eye catching packages. I use this location often to send my orders out. I had one package going to a west Phoenix area and the other going to Mesa within the same week. Both of those packages never got to my customers and both said delivered in mailbox. Both of these customers I know. One is an actual family friend. So these customers were not lying about not receiving their order. Mesa rep location advised me that on their end everything was "correct" for the Mesa destination and that his Couriers have never had a theft flag of any sort (which I don't believe anyways) he advised me to contact this Phoenix location for the package going to west Phoenix. The only logical explanation is that both of these packages were never shipped from this usps location. Unless two couriers (a Phoenix courier and a Mesa courier) just so happened to steal my packages, lose them, or place them in the wrong mailbox. USPS will not do anything about this too even tho my shipping service has insurance liability. BE CAREFUL and start adding an option for signature delivery which is going to be a headache for couriers but they shouldn't be stealing or being careless with businesses mail ‍ read more

The people here are friendly and efficient and we had to get my son's passport done and had an appointment at us post office .quick and efficient and helped us to get tht perfect snap for my son . read more

Once again this post office proves it's fighting for those 2 whole stars. I had to take time out of my day because the post office refuses to walk up stairs. Why put an "Attempt to Deliver" notification in my mailbox if you NEVER attempt? This is false advertising when your workers blatantly tell you they do not attempt. Stop putting the notices out if it's false. Why is the post office the only delivery option with this many issues that no other delivery service does? FedEx, UPS, Uber, Amazon, even door dash deliver to the ACTUAL address. The best part is getting your false notification, driving to the post office, just to be told they can't find your package! And now I am expected to go back when ever it is found to wait in line again! Tax dollars at its best! read more

Service was completely ass, they don't give you a key in your mailbox to even get to packages, and then when they don't and you go to their office they say yes we will help, but literally don't do shit to help, I wish I could look at the couriers and smack fire from their face like you guys suck at your job, their either stole my $300 pants or lost ts either way usps in Phoenix should be fucking demolished read more

If I could give this shot hole zero stars I would, negative stars even. These worthless sacks of shit are the worst! They refuse to deliver packages, they do not even make an attempt, basically you have to pick up every time. Complaints go no where, local so called management just make excuses for carriers. Just do your fucking job assholes and actually knock on a door to deliver package. People are home! So many times. This is why amazon will always be better. FUCK YOU USPS! read more

Wish I could give no stars. Watch your mail very closely cause it will vanish without a trace. Most amazing vanishing act ever in fact. Then You'll get the run around from them, while they tell you it's impossible to deliver mail to the wrong house, I've collected many pieces from the neighbors. So... The opposite of impossible as in likely very likely. Hope your neighbors are as nice and honest as mine. You'll get to know them while searching for your stuff. Update. I arrived home to find a package from Amazon at my door addressed to a house down the street. Not the first time this has happened so I took it down to them, they said thank you then handed me another package for the guy across the street from me. Took that one to the guy across the street. Tell me again how this is impossible when I deliver mail to the correct houses almost weekly. Just got my neighbors new debit card. I'll be taking it to her but this just proves my point. Again.... Update! It's been seven months and I still can't get my mail delivered on time or correctly. Went to the smoke shop down the street and literally listened to the woman that works there complain to our mail carrier that. They are having issues too Please just do your job correctly!!!!!! 10/20 update still missing mail and getting other people's mail at my house. If you can't do your job correctly you should all be fired. Actually no you should all be fired I've been complaining calling and showing up at the post office for months not. I have to hunt down my important personal mail at my neighbors houses. I honestly wish I could reallocate my tax dollars to a service that works. read more

US Post Office - Please tell me again how its impossible to deliver to the wrong address Ms Williams. This is her debit card. - Post Offices Near Me - Phoenix, Arizona

Sean was amazing! I was in the lobby for about 5 minutes getting my package ready and in that time Sean was multitasking, greeting everyone, asking if anyone needed any assistance and was able to help everyone in there while he waited for the next customer! He delivered excellent customer service with a smile! I was so happy with his great attitude, this is the first time EVER that I enjoyed a trip to the post office, normally it's such a drag due to the poor customer service! Thank you Sean :) read more

Convenient location and pretty big for a post office. I came in to ship out a package and didn't have to wait too long in line as there were 3 workers behind the counter. The worker helping me was really friendly, was in good spirits and as with all USPS offered me stamps. I was in and out of the post office in no time. The post office was stocked with mailing items like envelopes, cards, tape, etc and the workers seemed to get through everyone quickly. Will definitely come here for all my mailing needs. read more

They left a slip in the mail saying there was no secure location and they said they knocked but no one even came to my house so I rescheduled a delivery for the next day and no one even showed up or tried then the same day the redelivery was scheduled for they said my item is available for redelivery or pickup on their site but I scheduled a redelivery the day before and the site would not let me schedule anything else and it was already closing time for them and they are closed Sundays so now I have to wait even longer. read more

I had a prepaid shipping label from usps. Confirmed with a friend that works at the post office that they can print it for you or their will be a self serve machine that will print it. I knew since it was the usps that this would be a mistake going here. The machine scanned the barcode and said it was printing my label..........for 20 minutes. It never happened . The machine was broke. Waited in line for 45 minutes, when I for to the counter of course the person was angry like all the customer service personal from usual. He said after being there over an hour , we can't print those because the barcode isn't the new square ones. Hahah so the machine could do it if it were working ? He said no. Well it was going to if it wasn't broken. It showed me the label after I scanned it and he said no it didn't. Fuck this place , this is why everyone hates usps. Fuck off. read more

I come here often and I always receive good service, Sean specifically is very helpful and keeps the line moving well!

If I could give this 0 stars I would their service is horrendous they don't do their job wright. They want to treat you like trash they treat people with attitude.They want you to do their job. read more

Horrible horrible horrible. Treated my father very rudely, we paid over 40 dollars to ship a package over seas. The lady did not put in the address correctly nor confirm it with us before putting it in. The package came back to us in beat up shape and said no person was found after it went all the way overseas then back to Phoenix. We wasted our time and money while never getting anything back. I think it is unacceptable that no one took accountability for this when clearly this was no the customers fault. Extremely disappointed. read more

This is a *really average* post office. I'm not a fan of the USPS; they try to run it like a business and then blow tons of cash on weird marketing campaigns (Lance Armstrong, remember that guy?) and continuing to service unprofitable remote areas of the US. Then they act surprised when they lose hundreds of millions every year. Meanwhile, Fedex and UPS are publicly traded for-profit businesses and keep shareholders, customers and businesses happy most of the time. USPS actually contracts their priority packages out to Fedex, probably because Fedex has a superior supply chain. Anyway, the employees at this particular one are mostly friendly and kind. Which seems odd, because this post office seems to drag in tons of people who are just starting to learn English. It's not the best combo for fast service. Anyway, parking here is kind of a mess. People just park all over the place because their monster trucks and duallies don't fit in a single spot. Plus the small field to the South of the building is a hangout for bums, so expect to see some toofless folks ask you for money. The hours here are 9-5 Monday-Friday. And on Saturdays it's 9 or 10am to 1pm. The latest drop-off is 5:30 on weekdays and 4:30pm on Saturdays, which is nice. You can use the kiosk after they close in the front lobby until they lock the front doors like at 6 or 7pm. I recommend the post office at Cactus and 19th Ave if you need to wait in line; it typically has shorter waits. read more

If you go to the USPS website and try to reserve a PO Box at this location (which I did in March of 2013), it tells you there are none available, but if you sign up to be on the waiting list, they will email you when one is available and it's your turn. I waited and waited....an waited. So finally the other day I'm in this location mailing a package. The lady helps me, I pay and we're done. Right before I leave, I asked "I'm just curious, but does someone have to die before a P O Box becomes available here?" She informed me that they had plenty of boxes available. Really? I relayed the above information to her and she could not have cared less. I asked to speak to the P O Box policeman on duty (aka PO box clerk) and she said he had just left. It was 10:13 a.m. When I asked her "Do you ever wonder why the USPS loses a reported $25,000,000 per day?" She just looked confused. It's no secret that the USPS houses the least educated and most incompetent worker bees that they can, but this location provided the template for all of their guides on how to attract the most worthless employees you can find. MICHELLE is just an outright BITCH. As simple as delivering an envelope is (a trained monkey could do a better job than these clowns) they manage to screw it up 9 out of 10 times. PATHETIC CUSTOMER SERVICE. As BAD as it gets. You have been warned. read more

US Post Office - Post Offices Near Me - Phoenix, Arizona

I truly hate this location Rude workers every time. No customer service skills Avoid if possible read more

First time coming to this post office since I was doing an errand for my boss. My co-worker came with me and we came for the specific purpose of picking up shipping boxes for our boss. Easy to get into, not that busy, and the only thing I didn't like is the way their parking lot is set up. Reason? Because a big truck was parked next to us when we came out and I had to back clear out in order to see if people were coming. If I hadn't seen the car coming up behind me,. she would have hit me because of the truck next to us. So yes, that was one negative. Otherwise, a smooth, easy experience. read more

My gosh why you even work in the front customer service .You should always smile and happy, and if you don't like people? That window clerk is not for you lady. No name tag my daughter said an Asian maybe a filipina well be nice ! I sent my daughter an express mail to pick it up at that facility address and you told her she can't do that? Why not? You need to ask for an I.D. Make sure it's the right person but you never did instead my daughter said you even keep eating chips . You are disgusting!!! read more

No after hours box pickup or parcel drop. Absolutely ridiculous. Get your act together usps

Wish this rathole could receive a negative rating. For nearly TWO YEARS they failed to deliver packages to my apartment complex. I was told at first their regular person was out. Then I got told the parcel mailboxes were not keyed correctly and none of the postal workers had a key. Then got told they were going to rekey the whole thing to fix it but never did. Then it was COVID. Then... You see where this is going? Because it seems virtually NO ONE is getting their items, the place is packed all day everyday. For some reason, the building itself is always incredibly hot, no matter what time of year, so be prepared to wait forever in line for the two employees... And sweat for an hour or so while you do it. I've never had as miserable an experience as I've had with this lot at any other Post Office. Ever. These people are the reason people want to privatize USPS and should be ashamed of themselves and their poor example. read more