Had to send something out via FedEx. Was in the general East Pasadena area and this location popped…read moreup. Great location right in front of PCC. Lots of nearby businesses/restaurants as well. Worker was friendly and efficient. Good to have this nice location in this area. Parking right out front!

They lost my package. This should sum up my review…read more I checked in my package on 7/29 6:33pm was told it won't go out till the next day. So I said okay cool! Not a problem. Next I know I'm getting a message from my buyer why they haven't received their order. I called fedexs 3rd world customer service they are paying to save money and even those incompetent individuals had no idea what was going on. The store itself says "we don't have your package" uhhh yeah you do. Check your cameras, here's my carbon footprint what more do you need? The box was almost 2 feet long what does that even mean???? The box was HUGE, how do you LOSE THAT. The system clearly shows it is in their possession, I have my receipt. Earth to fucking FEDEX. Moral of the story don't ship with this location or FEDEX IN GENERAL. USPS is the way to go, shipped numerous packages with them not once have I had this type of service problem. Complete waste of my time!

I've been to this UPS Store several times, mostly to process certain Amazon.com returns. They're…read moreusually well-staffed and fast. A line rarely forms. Best time to go is during regular business hours (I try to go during my lunch break). The staff is knowledgeable and will get you in and out with no issues. The parking lot is cramped and super awkward so if you can't find parking, parking on Locust St. (this store is in the shopping plaza that's on Lake Av. and Locust St.) and then walking over a bit is usually the move. 10/10 except for the subpar parking situation.

I stopped by this UPS location on my way to an appt in Pasadena for the first time on Mon, 9/8/2025…read moreat around 9:45 AM. I came in right after one other patron to drop off four small packages and only needed a receipt. Unfortunately, the staff member who assisted me did not smile, greet me, or provide even a basic level of courtesy. The interaction was very short, but it still managed to feel disappointing because I wasn't expecting much--just a meh experience. Interior: The store was very clean and tidy in the morning. Parking: The store is in a small lot that does have parking, but spots are limited. The lot itself is laid out in a U-shape, which makes it a bit unique compared to standard parking layouts. Store Hours as of September 2025: Mon-Fri: 9:00 AM - 7:00 PM Sat: 9:00 AM - 5:00 PM Sun: 10:00 AM - 3:00 PM I probably won't be returning because of the location, but I do appreciate that they're open seven days a week, which is convenient.

Service at this UPS is outstanding. The service they provide for express package deliveries is…read moreexceptional. The value for services varies from high to low depending on what service you need. I needed to send an order return of some hats I purchased back to TEMU and it was very easy.

I went in simply to ship a box and was honestly surprised by how rude the female employee working…read morethere was. I accidentally walked up to the counter before she was ready, and instead of politely letting me know, she immediately gave me attitude and raised her voice at me. It was completely unnecessary and made the entire interaction uncomfortable. She honestly embarrassed me in front of the whole store. She seemed genuinely miserable to be there, and unfortunately, she made sure I felt it too. I definitely won't be returning to this location. To the ownership of this UPS Store: customer service matters. A simple "Hi, I'll be right with you in just a moment" would have been more than enough.

I needed some photo prints made and got in here just before closing. It was pretty empty so I was…read moreserved right away. Ruby, who worked with me, was very helpful with editing and getting my photo printed in two different formats. She even stayed a few minutes after hours. A couple of people, including a very rude woman who rapped on the door for a solid two minutes despite it being locked and the close sign put up, tried to get service. Out of an abundance of kindness, even these folks were treated with some respect. I would definitely come here again.

From the moment I walked in, Michael greeted me and directed me where to go for help. When he then…read moreassisted me he went above and beyond to help me ship an important piece. He's the great!

Many times I just go to the post office to do what I need to do. I don't think staff here are…read moreparticularly friendly or nice but it's not my priority here. I went on a Friday afternoon, was next in line the moment I entered. I could tell the staff managing the counter doesn't take crap and is a no-nonsense kind of person. I am straight-forward with my questions and request, knowing what I want and what I need. It was completely transactional and efficient. I got what I needed to do done and was out of there probably less than 5 minutes. Parking is definitely hard though. There's supposedly a small alleyway in the back of the building, but it was kind of chaotic with cars stopped in the middle and blocking the ways. I would recommend parking across the street for free for an hour and crossing the street, if there happens to be open spots. Parking in Pasadena is not great and usually not free, so parking can be a bit of a challenge.

1 star I've come to…read morethis post office multiple times for a money order, and dealing with the same employee at the counter has been frustrating. Every time I ask, there's another excuse or I'm told to come back at a certain time. It comes across as lazy customer service when a simple request keeps getting put off and the customer is expected to make another trip. I have a job too, and I can't tell people to come back whenever I feel like helping them. If there are specific hours for money orders, post them clearly so customers can plan around them. If there's an issue that day, explain it and tell people when they can actually get the service. It's ridiculous to keep wasting people's time over a money order. I'll be going to a different location from now on.

It's been awhile since I've needed UPS services. This location has been refreshed a bit since my…read morelast visit. It seems less cluttered. The service, alas, remains the same. Staff attitude ranges from perfunctory to brusque. It seems clear no amount of one-star ratings will change that, despite rote replies from the business. For me, the advantages of this UPS location are its proximity and that it opens 30 minutes before most other branches nearby. I come here when I require only the simplest of tasks--bringing in a pre-labeled, properly taped-up package to be scanned and shipped. For anything more complex or requiring more staff assistance, I go elsewhere, usually the location on Colorado next to Vons. Note that this branch is a smaller one and only has a front door, which both customers and UPS trucks use to load/unload. As such, after scanning, you are required to place your package in the customer area, and I've always had to do this on my own, no matter the weight or number of items. The trucks load the packages from here. There is no back area where staff takes and stores your package like at other branches. Treat yourself to a smoothie next door after your efforts.

I arrived to pick up a package that UPS dropped there for me. Without much effort I was told that…read moreit wasn't there. I had received notices from UPS that it was. Then I saw a package by their counter that appeared to be mine ( a square piece of wood) easy identifiable. The employee and the owner were both extremely rude. Very bad experience with this location. I hope UPS admin reads this.

Sam's the man. Great customer service. Sam helped me get a form notarized. I didn't have a printer…read moreat home and he printed it for me. Thanks Sam!

I needed a PO Box and came here and was greeted by friendly staff who was very helpful with…read moreexplaining plans. I saw them be super helpful to customers with boxes. Their prices are fair and I like that they can help me with all my shipping needs.

Box City is located at 1230 East Colorado Boulevard Pasadena, California 91106. If you need boxes…read morethis is the place to find them! This location has a great selection of boxes for any occasion. What makes it very nice here is that they also have incredible service. They will be glad to help you through the selection process. Bubble wrap, packing peanuts/foam noodles, and packing blankets are available for purchase. Everything you need to pack and seal your boxes. I was very impressed with the selection of tapes and labels that make shipping easier. They even had large rolls of brown paper for purchase to help wrap your boxes properly. There were a number of staff members working helping other customers making selections using the computer to print out labels, and helping customers load their selections into their cars. Eddie was a great help and pointed out the types of boxes that are usually selected for moving. I've always come here to select my wardrobe boxes for packing clothes. They are a timesaver! This is the perfect place when moving or shipping anything. With their great service and helpful assistance this is a place that I will continue to support.

Who knew buying boxes could come with such great customer service?…read more I've been shopping at Box City in Pasadena for years for packaging supplies for my business, and they've always been wonderful! I know they've been under new ownership for the past couple of years, and I'm happy to say the great service continues. Today, George went above and beyond! I was in a rush, and not only did he help me find what I needed, but he actually helped me pack my item AND print my shipping label. At this point, I was ready to put him on payroll! Seriously though, he was so genuinely kind, patient, and helpful, and I appreciated it more than he probably realized. It's those little acts of kindness that make such a difference, especially when you're having one of those hectic days. They also offer wholesale discounts for businesses, which is another reason I've continued shopping here over the years. Great selection, great people, and customer service that makes you want to come back. Thank you, George, for saving the day!

Dropped off my DHL package with no hassle. Friendly staff accepted and advised me when it would be…read morepicked up and on the truck.

I am an exhibiting professional artist, and my recent experience with Box & Ship in Pasadena was…read moreabsolutely unacceptable. I contracted Box & Ship to handle the packing and return shipment of my original oil painting and custom frame from the 2025 California Art Club Gold Medal Exhibition. Their responsibility was simple: pack my artwork properly, with all of my original packing material, that I clearly had instructions to save, so it would arrive safely. Instead, their negligence, of not saving my original packing material and their poor repackaging, caused damage to my frame, and their customer service afterward towards me was dismissive and unprofessional. Here are the facts: Improperly sealed box: When I received my painting via FedEx on September 10, 2025, one end of the box was barely taped shut and nearly open. Only two pieces of tape barely holding one end of the box closed. My original packing material was mostly missing inside: There was very little packing material holding the painting and frame in the box. The artwork could shift around freely during shipping. Missing original packing: When I shipped my painting to the exhibition in July, I personally packed it with bubble wrap and peanuts so it was tight and secure....it could not move at all. It arrived to the California Art Club Gold Medal Exhibition undamaged and safe. However, after waiting 3-4 weeks to have my painting shipped back to me and Box & Ship finally got around to send it back, most of my original packing material was missing, leaving the piece vulnerable. Resulting damage: Because of their careless packing, the inner wood liner of my custom, hand-finished frame sustained a full break. I hand-finished this frame myself to match the painting, and repairing it will cost $200 in labor and materials. I have extensive photographic documentation showing the poor packing job and the resulting damage. When I contacted Box & Ship to request reimbursement, their response was dismissive. Instead of taking accountability, they told me: "The California Art Club insures the Gold Medal. Not Box & Ship. Please contact Eire and take it up with them." This reply is unacceptable. Not only does it deflect accountability for their poor packing practices, but it also demonstrates a complete disregard for the artists whose work they are entrusted to protect. Whether or not the California Art Club maintains insurance on artworks exhibited, the fact remains that Box & Ship themselves caused the damage through careless handling. As an artist, this experience has been infuriating. I will never trust Eric and Box & Ship again, nor use their poor shipping services. Their negligence not only damaged my frame, but their dismissive attitude shows they do not value their customers or the responsibility of safeguarding important artworks. I strongly urge the California Art Club to reconsider its relationship with Box & Ship. By continuing to use this company, they risk not only their reputation, but damaging more artists' works and undermining their commitment to protecting the contributions of their artist members, which make all their exhibitions possible. For fellow artists: think twice before entrusting your artwork to Box & Ship in Pasadena, California. Based on my bad experience, they are very slow to ship artwork, apparently have too much work for them to handle in a respectable time frame, careless in their packing and refuse to take responsibility when their negligence causes damage.

Superb service. Dropped off paper to be shredded. It was put into a locked bin by itself. They…read moreexplained that a shredder truck comes several times a week and it would go from the bin to the shredder - on the spot. The price was very reasonable - I have a good shredder but it would have taken hours to feed in my stuff at home and I know from experience the motor would overheat and go into shutdown mode for almost an hour, probably several times with the amount of stuff I had to shred. Mail Box Planet was an easy, inexpensive answer vs. wasting a lot of my time.

This is my second time coming in to have an Unconditional Final Waiver form completed, and once…read moreagain, everything was handled so quickly and easily. The owner is incredibly friendly and professional. Their prices are very reasonable, and you don't even need an appointment. Highly recommended!