I always regret coming here. This place is always so packed and barely has 1 worker at the desk. The mail is always misplaced in the PO Box's, the workers are always running around yelling, panicking when it gets packed. It's just awful. Would never come here if some packages weren't ore approved to get shipped by the post office. read more

I didn't even want to give it one star. Post office services like these are the reason why more consumers are using different Methods of shipping. If I didn't need my sons passport I would even bother stepping foot in this place. First and foremost, they only process 13 passport applications a day from the hours of 10am to 3pm with having to sign in at 9am. Monday through Friday. Unless you take a full day off from work you won't get this done. How crazy ridiculous is that? Really? It takes you this long to process applications? I work in the mortgage industry and I can get you pre-approved for a home loan in less than two hours. As my husband and I arrive we notice a clerk asking if anyone had any questions. This was literally what this individual was doing. Not helping with the line, not helping with passport applications, just asking anyone If they had any questions. Which by the way half of the time he was telling customers to wait in line. I guess the qualifications to work at the post office is to be incredibly incompetent and lazy. read more

I am freaking beyond angry that I had to write a review while sitting outside of this post office. I was trying to mail a large thick envelope to Canada. There was a very long line that goes to the sidewalk. I've tried to use the Kiosk first but it only take letters mailing to Canada. I got back in line, after 30 mins of waiting and I got INSIDE the door 2 mins before they close. I asked this black lady behind the desk to give me the small international form. She kicked me out of the post office saying they are closed and can't take any international shipping, to try the kiosk or come back tomorrow. I told her that I've tried that. She said come back tomorrow. There were like 10 more people standing in line outside that door which they have not closed or lock the door. I told her I'm in here before they were closed, why can she just process my package, her reply was blame it on the government because it is the pandemic. The few mins that she spent trying to throw me out, she could of finish process shipping my package. As she turned and walk away, she told another male clerk "I have another upset customer." I see your professionalism! She's rude and this is just laziness that the government employed! I will not come to this location! read more

US Post Office - Post Offices Near Me - Montebello, California

I really wish I could give a good review as this is in my home town but I can't. The service is bad. I've seen the employees be rude to customers infront of me. They don't give accurate answers/rates and don't double check when you ask them too. They just confidently give you incorrect information. I paid $50 to ship a package to a military base. I shipped the same size and weight package at the Covina location and it was only $13.60 with insurance. When I asked at Montebello I just got attitude. The girl wouldn't even look at me. Like she didn't want to explain anything and just said that's what it is. No one is here to serve, just collecting paychecks. read more

Had to wait in line for stamps. Their Kiosk wasn't working. And they wouldn't help me... while they waited for other customers to full out forms etc. Then I asked if my letter could at least be weighed (to see if I needed more postage)... It's unfortunate that there's people there that can't multitask nor expedite things... I just needed one stamp. read more

Came to this office to get Passport. Why is this such a confusing procedure for the workers here. People come everyday to get or renew Passports and it's as if the workers never seen it before. Why do workers not know where you are suppose to stand. Why are they trying to figure the proper procedures while you are waiting. read more

There's a women who works here, haven't paid attention to her name but I've noticed every time she's working the people she helps have a bad experience.. today I came in to just ask a question since the customer service line was closed already, and the doors were already closed. It wasn't even closing time for them and I can see she was the only one working the counter. Lately this location has been messing up. Workers not paying attention in what they're doing, giving me incorrect information and losing packages. read more

First time getting great service here. I went to renew my passport and everything went smooth and fast, Steve was very nice for the first time that was very surprising. I'm glad that they're improving the way they treat people. Only thing I would say is COME PREPARED if you're applying for a passport, come at 9 am and sign up, bring all your documents and fill out the application that they provide there. You don't need to wait in line to do all this. The bad thing is that if you come since they open you have to wait till 10 because is when they start with the passport procedures. read more

9/25/20-Super bad customer service , supervisor was arguing with me ( I was just asking if I could go grab what I needed and come back fast ) she kept on turning me away saying no, Jeff was nice enough to help out when I came back ( I took my chance since this was in my lunch break ) supervisor came back outside and started yelling at him for helping me and having a long line ... she could've just started helping out rather than just standing there nagging at him .They both started arguing in front of everyone ( him telling her he couldn't work with her because of her attitude, he ended up not completing my request I don't blame the guy the lady has a fucked up attitude she has a supervisor title for a reason I don't think it's for her to stand around and yell, if she's not getting the boot then she needs a demotion since like yesterday read more

Witnessed the worst customer service experience between employee Liz and elder woman. Woman was wondering what happened with the gentleman helping her out and Liz came out with a load of attitude and towards this lady giving her the worst customer service and trying to make this lady look like she was the dumb one. When in reality Liz is the idiot and needs to be given a training class on how to guide and show some respect towards her customers. Didn't even know this lady, so for me to be here writing this, witnessing what I witnessed really pissed me off. MAKE CHANGE! DO BETTER!!! read more

If I could I would rate this post office a minus! The carrier is rude. He stop delivering my mail because only one time I had my dog outside in the front yard and I was with my dog he is never alone outside. So the carrier was next door and ask me to put my dog inside, so I did no worries. The I stopped getting my mail, didn't now why. This started in August and on Monday September 9th I finally received all my mail, it was stuffed in my mail box, ripped up bills, medical test results I was waiting on. So the next day Tuesday 9-10 I arrived home a little bit early and saw the carrier coming. I ask him why he had not delivered my mail, he said cause of my dog was outside. I told him the dog is inside the house and he only comes out when you already delivered the mail. He said he told his supervisor but he never left me a letter telling me why he wasn't delivering the mail. He also said he was doing me a favor by delivery my mail. A FAVOR!! Really?? Isn't this his job?? This is a government job and my taxes along with everybody's who pays taxes pay his salary?? He said he was not going to deliver my mail anymore so in other words he is not going to do his job right? He kept his word, I didn't get my mail on Wednesday 9-11. So Thursday 9-12 I called his supervisor and she argued with me and said the carrier send a picture of my dog, however he only took a close up of my dog and didn't add me in the picture, didn't tell his supervisor he ask me to put the dog inside. The supervisor was very very rude to me told me in so many word it's my fault. What!!! She said if I don't keep my dog restrained they are not going to deliver my mail. I ask the supervisor for her name and she just gave me her first name Amy, I ask for her last name and she wouldn't give it to me. The carrier told me his name is Kevin or Kenny. When I told her his name Amy said she didn't have a carrier by that name. Then she put me on hold and all of a sudden when she came back to the phone she told me why. Oh so first you don't have a person by that name then suddenly you do?? They should close down this office or at least bring in pleasant people do help the customers. If I could I would fire Amy (no last name) and Kevin or Kenny (no last name) WTF does the post office only hire people with no last names?? read more

Very bad service for passport application for my son was denied by Jeff I believe his name was wanted a court order that i dont have how did he want me to have a court order if i dont even know where my bd is at. I re-read over the form i had to take and nowhere did it say it was mandatory as long as i had the seperate form which i did. Anyways i asked if he can look it over and double check and he made a gesture saying "come on i know i work here". Will never step foot in this usps because of arrogant worker and manager. Worst service ever had an attitude while he processed my other applications. His clerk number was 15. For passport related issues please go elsewhere. Went to Monterey Park post office and had no issues. read more

It's a Mess in ALL aspects!!! Our packages have been lost several times, the supervisor is no where to be found. You call the number they give you so that they can hang up on you. Try front desk clerks are jerks...especially the lady with the long jean skirts. They can care 2 peanuts if any at all about your packages. No customer service skills whatsoever. I am shocked these people are handeling our mail. No one can really help. Just terrible. read more

whatever you need to take care of make sure you do it super early in the morning because the line could get long for any type of services that you may need especially for passport services read more

The worst fricken post office in history. They open the doors super late. Building should open at 9am being that it's a government building, not whenever the employees want. We literally stood in line for 20 mins today waiting for the office to open. They always only have 1 employees to assist all these customers . The supervisor is as rude as can be. Doesn't ever help the employees to move the line faster. Just sits back and collects packages. God forbid she run the cash register once in awhile. For being the main post office in Montebello, they should have more workers. I'd rather just go to Pico Rivera from now on. The service there is amazing read more

Really bad and rude customer service. They act like you are bothering them and don't you dare ask questions because they definitely seem bothered when you do that. read more

It's unbelievable how rude and incompetent the people who work here are. I had a package sent here because I wasn't home to sign for it. I've been in line for well over half an hour, then when I finally get to the cashier tells me I have to wait for the "guy in the middle" to get back. So I ask him how long it will be and he yells "I DON'T KNOW." followed by a "NEXT!" Completely unprofessional. read more

Horrible service, disgusting staff. If I can give them a negative star I would. The two that are always there, the Asian man and women are soo terrible with customers. I can't even believe they still have a job. I visit this location unfortunately a few times a week, I asked the man for the tape that goes over the next day shipping boxes, his answer was would you like some donut and coffee with it. They are plain RUDE, they treat people with horrible attitude, very disrespectful. It's sad because this is the only location for the reaide read more

This is the most convenient post office near me and it is shameful. It was probubly built when there were like a couple hundred people living around here. Way too under staffed. It takes about twenty minutes just to buy a book of stamps ever since they for whatever dumb reason took out the automatic stamp vendor. Theres no parking ever. The people in there are always tempered because their lives are sooo much more important than you or I (Enter sarcasm here). This is just a horrible place for simple everyday transactions. Everything seems to be easier at the U.P.S stores and places like that. read more

Literally the rudest employee works here. I went to drop off a package that needed to be weighed. The scale was literally right next to her and she told me that I had to wait in line to weigh it. The line was literally out the door. I asked if she could just weigh it sibce it was RIGHT THERE and she said "nope". She is lucky I kept my cool. She had the biggest attitude with me along with everyone else she was "helping". read more

Mom wanted her passport taken done and they kept sending to different lines. Told her to go to the first line to take her picture only to tell her she needs to wait so he can take care of the line first. They're unorganized and rude. read more

Probably the most useless workers there are at this usps, a African American lady that works there really must hate her job wouldn't even let me finish what I was asking. Over all I couldn't receive my package because my address didn't match my drivers license she told me it will be mailed out same day to my home it never did I called and nothing was resolved. Pls get new staff thanks. read more

Friendly staff, quick service, plenty of parking. One of the better USPS stores

Horrible service , long lines , employees casually walking around who on other days I've seen working as clerks . No team work is being done to operate this location smoothly been standing in line for 45 mins . Manager just asking if anyone is here for pick ups , not acknowledging the line of 20 people who are clearly not . Step in , assist the clerks and help us efficiently get on with our day as well . read more

In the last two years, this place has lost 4 packages been delivered to me. Last one they lost just a week ago and nobody can find it. Now I'm out of 80.00 and not merchandise. I would have given them no star but I guess I have to at least do one. Horrible!! Do not use the post office services to send or deliver anything read more

Where to begin! If I could rate a negative star...I would. I am LIVID!! I no longer live in Montebello and my forwarding address wont be available til July 1 so that is why I have to put it on hold. I put in a "general delivery" hold on my mail April 25th and to begin on May 9th. I received the letter from USPS stating that it would be done, all should be good, right? HELL NO!! Why do I go today to the post office and they say they have NOTHING for my address. I find that hard to believe that I or my family has no mail for almost 2 weeks. Then the Asian guy behind the counter who is hard to understand because of his accent tells me maybe I didn't do it right. I told him, you're the one who filled out the forms for me and assisted me. He tells me I have to contact my mail carrier. REALLY? I said, I have to miss work to come back to Montebello and wait at a house I no longer live in to wait for the post man. I don't think so. He said all I can do is call tomorrow morning and ask for Christine and she'll contact my mail carrier. This is ridiculous. I left after giving them a piece of my mind, and drove back to my old address. So here and I am driving around looking for my mail carrier around my old neighborhood. Luckily, the mail carrier was there. Unfortunately, it wasn't our normal carrier. So he called our normal carrier and he said he forwarded all of my mail. Forwarded it to where? There was not a forwarding address, it was on hold. Which means they sent it all back to the senders. If I'm late on a bill payment or a traffic violation because I never received it because the post office is f**ken retarded...I'm going to go back in there and cause another scene. How do I get a job at the post office? You obviously don't need much of an education to work for the government because they can't even read simple requests. And I agree with Alma W. The employees look miserable as hell and have attitude problems. If they did their damn job correctly, they wouldn't have pissed off customers. We live in the city and expect our mail to be handled correctly!! read more

These employees need more training on their work. So I went to pick up a package at the Montebello Post Office because I received a pink slip because nobody accepted the package when delivered. I went the next day and was told my package wasn't there despite me having a pink slip and the mail person writing down the address where I needed to pick up from. I told them that the tracking history said it was there. In there words they "don't know". That same night I got an update saying my package departed from the Montebello Post office (the same place I went and was told it wasn't there). These employees need more help because when I went there was a long line, other people's packages were "lost". Additionally a white man helped me out and told me he'll give me a call along with an update. Turns out this employee is a liar and now my package is In New York heading back to the seller instead of me receiving it. It's my fault because I relied on these people and hoped that they were "good" people with intentions of helping me. Also I may sound ignorant because I dont know how mail works and none of these employees can inform me about it. They just say "I don't know". read more

WORST POST OFFICE CUSTOMER SERVICE !! I hardly ever write reviews but had to take time to write this one. If I can give them a negative 5 stars I would . The little Asian lady who works their is by far the most rudest person in there. Unhelpful and acts likes she is doing you a favor. I've encountered her multiple times and has been rude every single time. They hate answering questions of any sort. If you hate your job that much don't work. read more

Horrible service! So, I'm waiting for my check and I see the mailman across the street, but I also noticed he was on the phone as if he was waiting for someone to pick him up. After 10 minutes, a caravan picks him up and drives away from our block... mind you, it's now almost 4:00 p.m. Waiting about 45 minutes (now 4:45 p.m) to see if the guy will return. Nothing. I opted to call the post office to find out if my mail will be delivered. I spoke with a supervisor "William" and after waiting on hold for 5 minutes at a time, for a total of 15 minutes, and convincing him to call his route guy to confirm if he was still out for delivery, his response was "I have no idea whose on your route today. The person who's normally on, is not on it...So I don't know if you're gonna get mail. Have a good day." Then, hangs up!! At this point, I'm livid! What kind of supervisor doesn't know who is on which route?? Doesn't make any sense!! They have us by our balls and know there's nothing we can do about it if they choose not to deliver our mail! Bad service!! read more

I just walked in at 1130am to begin my passport application and received the worst service from an employee named Jeff. Very rude , I was running late . The instructions said the process takes 15 mins per person . I asked if I can at least do the application for one person because I really need a passport for my two children and wanted to at least get one out of the way . The man had was on his phone and it seemed that I was bothering him . He just said I was late and stood at the back of the kiosk on his cell phone . I understand not to be late but I scheduled an appointment for the complete application and photo and when I arrived 20 mins early to ask if they accept card another gentleman said they don't take the photo there and yes they do accept debt card . I would have been on time if it wasn't for me having to look for a pharmacy to take my child's photo . Again I arrived at 1130 am giving the 15 mins processing time I cannot believe that whatever was going on on that mans phone was more important than doing his job . I literally walked outside and walked back into the post office and Jeff was still on his phone like he was at home just relaxing . read more

If I could give a O I would. WORST POST OFFICE EVER. Steve is so rude it's unbelievable. I have never encountered such a rude individual. Do not go there to get ur passport done, as a matter of fact don't go there. I noticed other staff there were making fun of customers after they left and in front of other customers. Wow unbelievable. read more

They deliver to my address but for some reason the mailman won't deliver parcels that don't fit in the mailbox outside my door. I've seen him deliver parcels outside my neighbors door but he always leaves me a slip that says that he was unable to deliver. He doesn't even make an attempt to walk up to my door and knock, I'm always at home so it's impossible for him to "miss me" like it says on the slip... read more

Yes, placed gets a little busy. Especially during the 1st and 30th of the month, staff is friendly.

Very bad service. Always say no one home or no secure location available when there is parcel coming to me from international. We have family member who is home everyday and the front door is ALWAYS open. I needed to reschedule for so MANY times and make phone calls so MANY times to make them deliver, sometimes they ask me to pick up myself at post office, then what is their job? Customers pay for the postage are they supposed to be deliver??? My package can never arrive on time always 3-7 days delay after I tried to contact them. This is tooooooo tired to receive packages. read more

This is definitely one of the worse experiences. It is extremely crowded, the line was so long and they only had to employees assisting customers. To top it off, the staff was so rude. read more

By far the worst ever!!! their service is horrible. too many complaints to list. Too bad this is in the government sector and really can't do much about it. They unfortunately know and act that way. read more

I don't have a choice, this office has slowly but steadily been edging more toward the negative and poorly run side. Lines are always long and the wait longer. Usually only 1 or 2 clerks and sometimes they are kept busy forever with just one customer. I recently delivered mail (an envelope I sent out was returned to me at my home address) to the loading dock along w/other outgoing mail I had. The manager (older African American woman w/glasses) took it and when I pointed it out just said "Oh, okay, we'll send it out" and walked away. Not wanting to make a fuss (I'd previously taken another envelope returned to my office) I left. On Good Friday I got back an Easter card I'd sent out on Tuesday thinking it would arrive in Texas by Saturday, the latest. So I took it to the post office and gave it to this manager. What did she do? She proceeded to use a black sharpie and crossed out the line the mail processor imprints across envelope (I think the card may have been stained with what she did) and said she'd send it out. I told her this was the 3rd time I'd had mail returned to the address on the return label (was not returned for lack of postage) and she made excuses about the machine going too fast, about mail getting stuck together, about everything except...the fact that the mailperson delivering is OBVIOUSLY not checking his/her mail. When I said I'd mailed out early enough so it could receive the addressee in time for Easter her response was "Well then you should have used Express Delivery". What the heck!??!!! She goes back and forth between the back and front asking if anyone is there to drop off or pick up mail. I was standing in line w/a huge stack of envelopes ready to go out and was also carrying over 30 large envelopes I needed postage for so I tried to give her the smaller envelopes. She looked at them and said, no, go drop them off around the corner (hallway) mail slot. Why does she ask if anyone there is dropping off mail if she's going to reply like that? I was being taken care of by Jennie (she is always nice to me but have seen her get catty with some of the customers; the other Asian man there seems to be in an eternal bad mood, the courteous African American man is rarely up front now, and the smiling, helpful Latinos who used to be there seem to have disappeared) when a young woman came in to get some issue resolved. The African American manager was 'helping' her and when the customer tried to get her name, she gave her only a first name. So customer asked for last name. Manager made a snarky noise and said 'no, you only get a first name' and walked away. What a horrible experience for the customer and those of us witnessing such horrible LACK of service, LACK of courtesy, LACK of care, LACK of common sense, and LACK of manners. I think they should be rewarded with a LACK of job. If they hate being there that much, they should leave. Same goes for the mailman who delivers to the 1400 block of Beverly Blvd. He is rude, a liar, lazy, and has no manners. I remember when working for the USPS was an honor; what has happened? Small wonder the USPS has gone (and continues on) its quick downhill slide. p.s. 1 star is too much but Yelp won't allow you to review without this...YELP, how about giving us the option of 0, or negative (i.e. -3 stars) when rating? You'd get a truer picture. read more

Extremely horrible lazy rude staff. My package said it was being held here for pick up the clerk said no it's not the driver had it I asked him then why did the online info say it was there ready for pick up. All he kept saying was the driver just puts that when he can't find the address. So he pretty much said it was a lie.... he also didn't want to check in the back for my package. They're so lazy & cant even give correct information. read more

Other post offices may have a reputation for being terrible but i had a very positive experience here. They took their time to help me and i couldn't be more pleased with the service. read more

not for the post office itself but for whomever the mail man is that delivers to us. he will always leave a sorry we missed you note. never will walk up 15 stairs to see if we are even home. its a 4 unit apt building not a large one would not take much time out of his day. I always end up having to get packages delivered elsewhere unless they are delivered from ups or amazon they will come up the stairs. He also often leaves wrong mail in our boxes read more