It's been a while since my last visit -- and honestly, I'm glad to say things have improved! For…read moreitems that require a signature, the pick-up process is now super convenient. They have a separate pick-up window right next to the kiosk -- just ring the bell and someone actually comes out within minutes. Love that! The location is still the same -- clean enough, plenty of parking, and close to home. It could use a little more lighting at the counter area, but overall, service feels smoother and friendlier than before. I'm still steering clear of renewing my passport here (let's not relive that fiasco ), but for drop-offs and pick-ups, it's been great lately. Nice to see this USPS stepping up its game -- maybe there's hope for the postal service after all!

If you're coming to the post office it's probably because you don't have a choice so this is more…read moreof a vent/rant and I'm aware it's not going to change consumer behavior because your office is assigned. Probably the worst post office I've been to. Rather than looking for my missing mail they argued with me about it. Not apologetic; they don't have any accountability or take any responsibility. They lost over half my mail while I had it on hold for a week when I was on vacation. And had the nerve to try to gaslight me by just saying I didn't receive anything else... but I get emails daily of what mail will be delivered so I have proof that I had more Mail than they gave me. After requesting that they check again 3x and speaking to the supervisor they finally found ONE piece of mail that I needed.

One of the best USPS locations I've been to in LA (best being a branch in Beverly Hills where they…read morehad a clerk actually on the floor assisting customers but that's a rarity) I always enter a USPS office with no expectations on service and wait time. I've experienced the stereotypical postal clerk attitude many times over. Understandable to a degree, but a deviation from this is always appreciated. Unlike many locations in LA, parking is not a chore. There is a small parking lot behind the building as well as metered street parking and the location is conveniently right on Figueroa. The inside is clean, well-stocked and organized. I never have to approach the counter and ask if there are any more medium size flat-rate boxes. While I wouldn't call this a quiet branch, if you go in the later afternoon, there is rarely a line. When there has been a line, it moves. An older gentlemen was in front of me today on my visit and it made me smile inwardly to hear the clerk conversing with him while processing his purchases instead of barely acknowledging him and rushing him away. This brings me to the customer service. When I've had a question, I haven't been given a snippy answer and left to figure it out on my own. I also have not been made to wait in line all over again when I needed to do something simple like fill out a shipping label. This is a breath of fresh air and I don't leave feeling harried and agitated. Good branch overall. I wish this was the norm.

I have used this post office twice now! Both times in the afternoon, not busy at all. Shortest wait…read moretime ever. The older man working the register is friendly, helpful and efficient. I will be using the post office from now on!

I am leaving this review out of frustration and in the hopes that someone in authority will care…read moreenough to do something about my concerns. I live in a front house our mail always ends up everywhere but inside my mailbox. My address is clearly visible on the front of my house as well as my mailbox and still problems occur. The most upsetting part is when two different packages of mine never get delivered and yet I receive a DELIVERED confirmation on my cellphone. Now I have to rely on honest and kind neighbors to forward my packages to me. Why does this keep happening? There are standards and testing that are given before working for a government job and yet this type of things continue. Please have some accountability!

Every time I come here the person at the counter has something to tell me. First time it was I'm…read moreusing the wrong and they riped my medium priority box to a priority box even tho the bottom of label says I'm allowed to use either boxes and regional too. The 2nd time, it was because I put box tape around my label and the guy told me to buy the labels they have because if it rains it will ruin the ink, honestly are they telling me people don't have a roof over their porch? Today, he gives me a form saying they can only scan 3 labels in. Then he points at the camera and tells me the camera up there verifies only 3 items has to be scanned." Wtf? Seriously! This guy is older with a mullet hair style, white and grumpy. This is not a lie, no where in the form said he can scan in 3 items and that I have to leave it on the counter. There was only more person in line behind me. This guy must have been working at that location trying give false policy.

They still have those old school PO boxes still in use which gives it a nostalgic feeling when…read moreentering this small post office. The service is a hit or miss depending on how many customers are in line. I came by on a Saturday before they close at 300pm and more customers were using the self service machines instead of talking directly with an employee.

The guy working at the counter yelled at me that his scanner wasn't working and I had to go to self…read moreservice. 20 minutes later after I finally got my label printed, I tried to knock on the door to tell him my package wouldn't fit in the mailbox. He yelled from behind the closed door that they were closed. Only plus side is their air conditioner does work.

Gets the job done. Lots of parking. Closes later than other USPS locations. Open on Saturday.read more

Walking into this place feels like entering a live-action social experiment where patience goes to…read moredie. Line? Not a line but a full-blown pilgrimage. You start inside, then get promoted to the outdoor expansion pack because apparently square footage is optional here. By the time you reach the front, you've aged emotionally. Staffing situation: one employee holding down the entire operation like it's a one-woman Broadway show except the performance is titled "Please Wait... Forever." Every window moves at the speed of dial-up internet in 1998. You could mail a letter and receive it back before your turn gets called. Will call? That's not will call. That's won't call. Packages go in, but retrieving them feels like trying to access a hidden level in a game with no instructions. And let's talk about the atmosphere. A fascinating mix of confused customers, restless energy, and a few random characters just lingering like NPCs with unfinished quests. Highlight of the visit: being told nothing, slowly. If you're planning to come here, bring: - Snacks - Water - A folding chair - Possibly a will and testament On the bright side, if you survive the experience, your patience stat will be maxed out for life.

Be careful with packaging this place will charge you $1.50 for 3 inch of tape. Yes I come this…read moreplace all the time but they dont care about loyalty. The person at the counter was very textbook. So I have no complaints yo make..but...company policy vs. Customer service...not sure. It is your choice to come here or not. No pleasure doing business with this branch. No wonder the review is two start.

Quick and easy. Not busy. Friendly customer service. Give them a try. You won't be disappointed.read more

Closed randomly during business hours. Machinery often not working so can't mail. Seriously…read more Service slowest of any USPS ever used.

I come here often to drop off packages because I sell some of my clothes online from time to time…read more Yes, this post office I quite small but they make it up with the staff. They're so nice and very helpful and I love that they don't come off as snobby at all. I love coming here because of them! Keep up the good work! As for parking, they're in the place so there's plenty of parking to choose from! Can't wait to see you guys again!

Yo scammers from location can see this. I found a different usps location where they took the…read morephoto package and they taped it without charge loooool no money to you guys

I had the worst customer service experience at this location. While waiting in line, I noticed the…read morerepresentative (Karla) being rude to other customers, which was already concerning. When it was my turn, I explained that I had just lost my home in the Eaton Canyon fires and was there to update my address. Since my driver's license had my old address, I provided the only proof of address I had left from the paperwork that survived the fire. She refused to accept it. When I explained my situation, her response was, "I do not care!"--cold, unempathetic, and completely unacceptable. At a time when I was already dealing with unimaginable loss, her lack of compassion and professionalism made the situation even worse. This was truly the worst customer service experience I've ever had. I hope management takes this seriously because no one should be treated this way, especially in such difficult circumstances.

The historic Glendale Main Post Office was built in 1934 and designed by George M. Lindsay. This…read morelocal landmark is listed on the National Register of Historic Places and is well-kept with a secret collection of postal items that are fun to look at while you're waiting in line to renew a passport. Thanks to Adam Schiff, Glendale City Council, and the Glendale Historical Society for fighting to preserve this Italian Renaissance-styled landmark in 2013. It's beautiful and convenient enough for renewing our passports. The online reservation system works wonderfully, and I highly recommend it over dropping in. Even with a reservation, you may still wait for a while before having your number called. Tip: Bring a book and your patience so you don't get unhinged. People actually get cray-cray in line so again, pack your patience. We were fortunate enough to have the nice, petite Asian lady help us. She's always been wonderful. The other clerk is rough around the edges and true to the disgruntled postal worker stereotype. I know it wasn't just a bad day for her. Every time I've dealt with her in the past, she's been rude. So don't take it personally if she gets under your skin--it's just her way of customer service. There are three of us and we've renewed our passports several times at this particular location in the last 5 years. Since we have history with this USPS location, I figured it's about time to share our experience candidly.

The USPS facility near our apartment building regularly loads trucks around 1:00 a.m. and again…read morearound 4:00 a.m. The constant banging, loading equipment, and truck noise make it impossible for residents whose apartments face the street to sleep peacefully. I understand that USPS has important operations to carry out, but this level of noise during the middle of the night is extremely disruptive and negatively affects the quality of life for everyone living nearby. I wish could give 0 star

The building details from the early 1900's are insane!! From the stained glass ceiling to the…read morecolumn detailing- such a fun pice of history. Service was a tad slow...but we enjoyed all the details.

This is the Post Office building with the most aura I've ever been to, lol. The original building…read morewas designed in 1913, and a respectful addition, was built in 1938, and it shows. There are beautiful lighted stained glass ceiling tiles. The clerk that took care of me (Emilio? Edgar? Eduardo?) was incredibly friendly, polite, efficient and fast. Him and this great building gave this review the top score of 5/5 stars.