It's been a while since my last visit -- and honestly, I'm glad to say things have improved! For…read moreitems that require a signature, the pick-up process is now super convenient. They have a separate pick-up window right next to the kiosk -- just ring the bell and someone actually comes out within minutes. Love that! The location is still the same -- clean enough, plenty of parking, and close to home. It could use a little more lighting at the counter area, but overall, service feels smoother and friendlier than before. I'm still steering clear of renewing my passport here (let's not relive that fiasco ), but for drop-offs and pick-ups, it's been great lately. Nice to see this USPS stepping up its game -- maybe there's hope for the postal service after all!

Hopelessly old and dirty. We went to have our fingerprints taken for a criminal background check…read morefor an international visa. The first time we went, the employee in charge of this never showed up, despite having appointments. The second time, she was there. But her uniform was dirty. She was rumpled and her hair was snarled on the back of her head. She was incredibly rude, but I had to let her touch me. The machine wouldn't take my prints because it, too, was impossibly old and dirty. It was like an A24 horror movie.

I have used this post office twice now! Both times in the afternoon, not busy at all. Shortest wait…read moretime ever. The older man working the register is friendly, helpful and efficient. I will be using the post office from now on!

My grandpa used to work at this location and would come home on his lunch break since his home was…read morenearby. A lot has changed since then, and the place could use some upkeep. Since it is only a few blocks from my house I walk here when I need stamps. Usually, there is only one or two people working the front so the wait can be long. However, they are always friendly and helpful. I wish they had a stamp machine because it would make things easier. There's a small parking lot in the back and metered parking on the street. You can enter from either direction. The P.O. Boxes are in the side lobby and mailing supplies are in the front lobby. This branch is closed on Saturday.

I am leaving this review out of frustration and in the hopes that someone in authority will care…read moreenough to do something about my concerns. I live in a front house our mail always ends up everywhere but inside my mailbox. My address is clearly visible on the front of my house as well as my mailbox and still problems occur. The most upsetting part is when two different packages of mine never get delivered and yet I receive a DELIVERED confirmation on my cellphone. Now I have to rely on honest and kind neighbors to forward my packages to me. Why does this keep happening? There are standards and testing that are given before working for a government job and yet this type of things continue. Please have some accountability!

Systematic, courteous & professional are what best describe this USPS office. Line is bearable…read morebecause the staff shows accuracy & organization thus speedy. They also provide answers to every query knowledgeably. At peak hours, parking is quite challenging with small space for customers. Overall they deserve 4 stars for service!

Nice small place. Came and went no hassle. The staff seemed nice and it's well kept. I had never…read morebeen here before. Will come back !

Frequently out of stock, with staff who can be passively short-tempered. The team lacks the…read morecuriosity and proactive approach needed to better assist customers, and instead often provides a level of customer service that falls below expectations.

Gets the job done. Lots of parking. Closes later than other USPS locations. Open on Saturday.read more

Walking into this place feels like entering a live-action social experiment where patience goes to…read moredie. Line? Not a line but a full-blown pilgrimage. You start inside, then get promoted to the outdoor expansion pack because apparently square footage is optional here. By the time you reach the front, you've aged emotionally. Staffing situation: one employee holding down the entire operation like it's a one-woman Broadway show except the performance is titled "Please Wait... Forever." Every window moves at the speed of dial-up internet in 1998. You could mail a letter and receive it back before your turn gets called. Will call? That's not will call. That's won't call. Packages go in, but retrieving them feels like trying to access a hidden level in a game with no instructions. And let's talk about the atmosphere. A fascinating mix of confused customers, restless energy, and a few random characters just lingering like NPCs with unfinished quests. Highlight of the visit: being told nothing, slowly. If you're planning to come here, bring: - Snacks - Water - A folding chair - Possibly a will and testament On the bright side, if you survive the experience, your patience stat will be maxed out for life.

Be careful with packaging this place will charge you $1.50 for 3 inch of tape. Yes I come this…read moreplace all the time but they dont care about loyalty. The person at the counter was very textbook. So I have no complaints yo make..but...company policy vs. Customer service...not sure. It is your choice to come here or not. No pleasure doing business with this branch. No wonder the review is two start.

The service requested for money order for 2.35 . The value is good for convenience. I don't have…read morecar waiting to repair my sienna's engine short on money. I tried using my EBT card to pay my rent but did not work 2 times. The best thing is I met Liz who was patient and really helped me out it it's above and beyond. I was surprised that it was not busy timing is everything. I highly recommend this place of business and am grateful to meeting beautiful people as Liz. Kindness forward one person at a time.

I come here often to drop off packages because I sell some of my clothes online from time to time…read more Yes, this post office I quite small but they make it up with the staff. They're so nice and very helpful and I love that they don't come off as snobby at all. I love coming here because of them! Keep up the good work! As for parking, they're in the place so there's plenty of parking to choose from! Can't wait to see you guys again!

Can you please make your building sign bigger ? It's in the corner and already hard to find. Mind…read moreyou there's another postal place next door and their sign is bigger so I thought I was at the wrong place. Smh. Also there is no one at the front desk, you have to wait

I had the worst customer service experience at this location. While waiting in line, I noticed the…read morerepresentative (Karla) being rude to other customers, which was already concerning. When it was my turn, I explained that I had just lost my home in the Eaton Canyon fires and was there to update my address. Since my driver's license had my old address, I provided the only proof of address I had left from the paperwork that survived the fire. She refused to accept it. When I explained my situation, her response was, "I do not care!"--cold, unempathetic, and completely unacceptable. At a time when I was already dealing with unimaginable loss, her lack of compassion and professionalism made the situation even worse. This was truly the worst customer service experience I've ever had. I hope management takes this seriously because no one should be treated this way, especially in such difficult circumstances.

The temporary mailman at this post office been misplacing my mail & magazines for 3 days then my…read moreregular mailman misplace my package the next day. My neighbor give me one of my mail, then next day, I find my magazine on top of mailbox & who knows where my package is even tho their system said they delivered it in my mailbox area. Never got it. I have complaint to supervisor, she said she will called me back for status of my package & still waiting, it's been 3 days. This is one of the worst post office ever. They should fired the temporary mailman cause again one of my mail is missing again. Everytime they have a temporary mailman who does the mail, they are careless & misplace my mail. I had 4 packages missing even tho the system said it's been delivered in my mailbox. I also got a empty box cause someone in post office took my stuff & tape it up. It's like nobody at post office takes responsibility & their attitude is oh well too bad. If I could rate them a zero I would. It used to be good before but nowadays they just hire anyone. They just got more money from government, raise their prices & their service sucks & getting worst. I got an email to do a survey on my case, can't do it cause the supervisor never call me regarding my missing package. I'm waiting one more day before I do the survey & it's not going to be good.

It's a nice kept building, neat and well taken care of, unlike the Filthy Eagle rock location on…read moreColorado Blvd. Went to renew passport, made an appointment but was told upon arrival I didn't have an appt even with a verification code. Was told I had to go to front counter. Why was I given a verification code? Enough about their shitty set up. I was fortunate to to be met by Chi, at her window. She straightened things out for me and helped me refill my form and attached my fotos for me, gave me the proper envelope and made a money order for my passport and Passportcard. She was a truly helpful and evenkeeleled person, have a feeling she dealt with this type of snafu before. What an efficient, patient friendly person, a shout out to her and who ever hired this good efficient person! Well worth the trip over there, than the filthy Eagle Rock location! Well worth the extra gas, a better value, minus the aggravation Eagle rock would have provided. By the way, the Asian lady in Eagle rock is friendly and efficient but the wait is usually long there and grounds are littered with fecal matter from street people and assorted broken bottles. Shame on Eagle Rock for allowing such a hazardess pig sty. Hats off to Glendale. A very nice example of the way things used to be and still are in Glendale at least.

I came here with an appointment after waiting in line at the Van Nuys mega office for 3 hours and…read morebeing turned away. The experience here is night and day. The building is historic and beautiful. You wait in line inside and they let you inside to sit down pretty immediately. There were two women working that day. One was very grumpy and the other was extremely pleasant. We lucked out that the grumpy one didn't want to help us. Cindy was an absolute pleasure to work with. She is kind, patient, and friendly. She is efficient and straightforward. We took our newborn's passport photo, and she let us have multiple shots before committing to a picture. I wish we'd done all of our family's passport applications with her! Parking was easy to find on the street (no meters). They accept debit cards, which was convenient since I forgot my checkbook. I definitely recommend coming here for a positive passport application experience! Thank you so much, Cindy!! You are wonderful.

This is the Post Office building with the most aura I've ever been to, lol. The original building…read morewas designed in 1913, and a respectful addition, was built in 1938, and it shows. There are beautiful lighted stained glass ceiling tiles. The clerk that took care of me (Emilio? Edgar? Eduardo?) was incredibly friendly, polite, efficient and fast. Him and this great building gave this review the top score of 5/5 stars.

Horrible, horrible, horrible. The week of Christmas and one incredibly unhappy postal worker…read moremanaging a single window. Line all the way to the back wall. No wonder the USPS is dying out. What an abysmal experience.