Getting there: If you follow the GPS directions you'll be ok but make sure it doesn't take you to the back of the building like mine did. Experience: I've been here a couple of times just to drop things off. It's a small post office so it doesn't get too crowded, at least from what I've seen and heard. The staff are very friendly and helpful although I don't think there is many at this location. I am almost always in and out, but I do wish they had the self serve machines so I could avoid standing in any lines. read more

I went to the post office today when it opened at 9:30 a.m. Even though I arrived at opening time, there were already at least five people waiting in line, and only one clerk was working. It seems that the post office would know Fridays are busy, especially right when they open, and would schedule more than one employee to help customers. Unfortunately, the clerk was very slow and spent a great deal of time chatting with customers instead of helping move the line along. At one point, someone was mailing an air conditioner, and the clerk started talking with the customer about buying it and negotiating the price while the rest of us stood there waiting. That was frustrating and unprofessional. The reason I was there was because, after nearly 20 years, the key to my neighborhood community mailbox no longer works. I was told I would have to pay $50 for a locksmith to come out, replace the lock, and provide a new key--even though the mailbox is part of a community mailbox system and doesn't belong to me personally. Overall, it was a very disappointing experience. The customer service was not helpful, and it felt like the only solution offered was for me to pay more money. Experiences like this make it easy to understand why many people are becoming frustrated with the postal service. read more

Worst usps ever !!the workers here don't know shit and don't help out when ur asking them questions or asking for help. I came in three different times to try shipping out packages, and one of the Older women's with colored hair told me should couldn't help me because they closed in 20mins and needed to come back Monday to fill out papers and do it with a nasty ass atittude Just straight up lazy ass workers here. Then another two times the black lady in the front didn't know anything about anything. instead of asking her coworkers or trying to help me ship things out. Why are they hiring stupid ass people to work here that have no knowledge. Why are they hiring people that don't have no costumer service skills!! Super annoying. read more

Absolutely horrendous post office to have to go to. I would rather be stuck in the busiest of DMV's on a saturday afternoon than have to make a trip to this post office. Time after time again they have proven to me that making the drive out to patton PO is worth it every. single. time. My parents recently both passed and I am 25. I had no idea where my dad had the mail box keys, and I simultaneously lost my wallet with my personal ID. This post office refused to help me get a new key to my mailbox and suggested I research the proper documents I need to obtain to get a key switched out. Thankfully the supervisor (latino fellow) was helpful and nice given my situation. Besides the one supervisor however, all three ladies at the front counter hate their jobs and you can tell. They are very short in their responses, blunt, and treat you as if you are an inconvenience if you are not 100% up to speed on all the ins and outs of the processes. I went to get a passport for the first time. Made an appointment, brought all my documents, and expected to be allowed to fill out the form at the office due to not having access to a printer. Instead of politely explaining to me that due to time constraints they cannot allow me and I must reschedule, I was told "Its your responsibility to ensure you have all forms and documents needed for your appointment, you should have came and grabbed a form before your appointment" (mind you this is after I was told they dont provide the forms). I went to the Post Office off of Patton today, and although I had filled out the form in blue ink due to my ignorance of that rule, the man said "dont worry! we wont turn you away! just go ahead and go copy it onto that form in the back and we'll get ya settled!". And yes there were other customers they were helping. 0 out of 10 for the PO in Highland, I will never step foot in here again. Customer service is laughable. read more

"Do it yourself" is their favorite thing to say even when they are wrong! I tried to send two packages off and I needed a label. I bought an envelope and I was told to fill it out despite getting a label printed then the lady told me it wasn't even necessary... read more

Terrible experience today due to rafas terrible management skills. I am coming far and Rafa had scheduled my family and I an appointment knowing they are already filled and can't even take any pictures for passport. He never disclosed this information on the phone as I would've just stayed home. Rafa needs to get it together and actually step out of the back to see what's going on to address customers. When I asked to speak to him he just popped his head from the door couldn't even walk up to me face to face very unprofessional and lazy on his part. read more

As stated above, older African American woman is VERY rude and disrespectful, last month the carrier delivered my wife's medication to the wrong box, my wife went 5 days without her medication and just today was tracking her medication and got a tracking notification saying the carrier couldn't deliver because no one was home to sign for it...I have 3 cameras out front and a ring doorbell, NO ONE came to my door and they DID NOT leave a notice saying they couldn't deliver in the box or on the door..the lazy carrier flat out lied about trying to deliver and now we must go deal with them to pick it up and again my wife will have go without her medication for a couple days. Lazy and rude, what a terrible post office branch. read more

I come here frequently and no matter how nice you are to the older African American lady she is unbelievably rude. Almost to the point I would rather drive far away to another post office than interact with her. She's extremely off putting and affecting this business. read more

My mother moved into the San Carlo townhomes in highland and whoever is on this route is absolutely lazy. My mother is disabled and relies on packages delivered for her everyday items. If something is delivered via USPS & is too big for the parcel locker if all the parcel lockers are full they won't even attempt to leave it on the porch. Her front door is literally 6 feet away from the mailboxes and these are condos that don't have upstairs units. Her packages also have label instructions to "leave at front door" I have never seen this lack of service from the other US post offices. I hear nothing but problems from the highland location about lazy workers with terrible attitudes. If you're struggling with receiving your packages I urge everyone to write a letter to the postmaster. read more

I'm honestly Surprised to see the Highland postal Service has more then 1 star. I've unfortunately had the worst experience for almost 7 years. Although our carrier(s) hasn't been consistent, I see most have decided to act out their "stigma" and continue to act "postal." My issues with the Highland post office (distribution center) started 5 days before I delivered my baby in 2015. The mail lady (Ruth or Rose) had been so frustrated with our trash cans placed in front of the mailbox by the Trash Service that she deliberately took it out on us/ me by placing all the trash cans directly in back of my vehicle. (We have video & photos) Well, this year our mail carriers in Highland must be postal again, becoming extremely reactive and inconsiderate towards residence who have nothing to do with where the Trash service places our trash cans, even though the trash service is kind enough to put them near our curb (Thank you Trash service for that You are thoughtful). I have Contacted the manager in the Highland distribution center and He felt that customer service was supporting his incredibly out of line employees. Remember when postal employees had to walk? Now they're complaining about having to get out of their vehicles?! What is happening?! Well, I guess this would make for a great Story for the Highland news paper, Social media posts, Radio industry and even the Sun news paper; "Postal Mail Carriers taking out their frustrations on residence," Since I'm unable to get a hold of anyone to resolve this issue. *Dear Mail carrier, we are all Customers to someone everyday. Treat people the way you would want to be treated, you never know what others are going through themselves and we should not only have more patience and understanding but remain fortunate for the life we live and the jobs/ careers we have. #CNN #Iheartradio #Fox #HighlandChamberofCommerce #Firstworldproblems read more

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My experience here was very uncomfortable,The old African American woman in her mid 60's or 70's with the blonde short hair is very rude.i visited recently to pick up my mail and she had a disgusting attitude that was very unpleasant,why work somewhere where you have to work with people and be rude.she needs to retire if she has a problem with doing her job right.invest in yourself people or you'll end up like her with a permanent nasty attitude at a job you hate being rude to your company's customers.is this how a government property represent themselves, its such a shame they don't go through the proper training to make sure they're employees take care of they're customers and make them feel comfortable using they're service. read more

Small post office with friendly and helpful employees. Just wish they had more mailboxes out front. read more

I had a missing letter the front desk workers and management were very helpful. They did the best they can to help out with my situation our mailman also went out of his way to help out. read more

The Highland Post Office now is under new management and has become a great place to get Express Mail sent out. They have greatly improved since being on their new location. The clerks are very helpful and super polite. read more

I'm not sure why this post office branch has such a low average rating. I feel like I have managed expectations when visiting any post office - they're not necessarily known for their speedy, efficient service, but this location is totally adequate, clean, and spacious. I've never really been when the line has been outrageous, but they definitely take their time doing their thing. Overall, if you need to mail something or grab some stamps, this is as good a post office as any! read more

I seldom write reviews but the experience I had in this post office was so bad that I had to write something. People who work here are rude, unprofessional, not helpful and unpleasant. They should either change their attitude or be fired. I hope management will do something about it. I'd rather drive a couple extra miles to the other post office on E Highland Ave where people know how to treat their customers and know how to do their job. read more

Difficult to get into and out of during high traffic times. No outside bins for letter drop-off.

Poor attitude, disrespectful in the way I have been talked to and always a long line. It's just slow and avoid this location if you can.

So i get packages they says delivered on the usps site in a parcel locker when i get there NOTHING and this is the third time this has happened i call them they say they will get back to me Rafael and he never gets back to me i cannot keep asking for a refund and atp im losing on alot of money so i must wonder if its locked and im the only person with the key where is the packages i think my mail carrier is stealing them i have no other reasonable explanation read more

Worst experience! I had to return a package and got into line as there was no other visible sign saying to do otherwise. Apparently, "If you are just dropping off you don't need to wait in line" the manager screamed at customers and then starts reprimanding the staff in front of us because there were to many people in the lobby. Yet there were only 2 cashiers and nobody manning the door. Everyone was visibly uncomfortable but were to shocked to say anything but left upset. Very unprofessional and can see by their ratings! read more

Well staffed, organized and clean. Desk clerks are friendly and seem to enjoy their work. The clerk who assisted me was proactive in finding the most affordable postage option that met my needs for tracking, signature confirmation and added insurance. She was pleasant and even had a decent sense of humor. I can't recall ever smiling when leaving a post office, so this was a first for me. read more

They are the ABSOLUTE worst. They lied about delivery, lost my package, contacted the office multiple times, attitude every single time like it's my fault my package was missing. I had to take it up with the district office and they aren't happy with how this office is handling this issue. This is the 3rd package in a month I had either mis-delivered or missing. They really need to get their act together. read more

I came here from out of town to mail some goodies And found the clerk extremely helpful and pleasant. They employees are doing this best with little help as they are short staffed and trying to get new hires. We all need too be a little more patient as they work through all customers read more

I wish I could give this place zero stars. I have lived at the same address for 8 yrs and I have always had a problem with my packages being delivered. Several times they have delivered them to the wrong apt. I received notices that the can't deliver due to no access when my gate is wide open. It's such a hassle that I actually stopped ordering anything online because I knew it would be an issue getting it delivered. Today I had a package coming in (unfortunately the store couldn't ship to store) I get a notification that it was delivered. So I got to my mailbox and there's nothing so I call this post office and I'm told that the carrier delivered it to the wrong address and she was on her way to bring it to the correct address. Well here we are almost 5 hrs later and still no package. The most horrible service! read more

Delivered my customers package to the wrong address. Was informed to file a claim. As the post master you should know you cant file a claim for first class packages! Very disappointed and thanks for making me lose $. Thats always fun! read more

Hours are horrible and employees aren't the friendliest. I drive all the way to Redlands to drop things off now. Very unfortunate.

Came here for the first time, happened to see it on my way to a different post office. Thought I would make my trip shorter. Big waste of time. The women was not very kind and made me feel like an inconvenience. Then wanted me to purchase $4 tape on top of my package even though I was only ever going to use once. Kind of silly considering at the Redlands post office they will hand me random boxes at no cost if I don't have one and will tape it for me kindly for free. Next time I will just drive to my friendly and helpful Redlands post office! read more

Pretty slow, bad service. This person attending customers did not have patience with customer and was the only one attending the line. If you want to spend at least 30 mins waiting online, come in to this post office read more

Service is prompt and attendants always polite. I've come to this post office several times and is never too busy, staff are knowledgeable and helpful. read more

They leave mail everyday in my mailbox that isn't ours and when we put return they still leave them in there.. as of today we have a full mailbox of mail that isn't even ours. And have called multiple times worst people work here they can't read. Wrote who lives here on the front on mailbox and still there ignorance amazes me read more

Clerk named "Robert" today that "helped" me talked to me like I was quite possibly the stupidest person on earth. So rude! I don't frequent the post office and didn't know you can't just go in and ask to certify mail something. He was sweet as pie to the woman in front of me, I just must look like an idiot. read more

This place is ridiculous. I received a note in my mailbox saying my box was too full, but yet the only thing in my box was this slip of paper. I showed up to the post office at 5:02pm, 2 minutes after closing. Whoever this employee was refused to help my (aka give me my mail) because it was slightly past 5pm. I worked in customer services positions and you never decline a customer who shows up at your door minutes after closing. Avoid this post office if possible! read more

Clerk asked me for a "number" when I asked if my package has arrived yet. I gave her my tracking number and she kept repeating "number? number? what is your number?" with an attitude. I asked if she wants my phone number, but she sighed and said "your apartment number". How are customers supposed to know what she is talking about? read more

I love our regular mail-lady. She always goes above and beyond. Before you start to whine about some stupid little thing, ask yourself how you would like to be in that hot car when it's 108degrees like today, sweating to death and delivering mail and packages(tons of since pandemic) after dark in neighborhoods where house addresses are not marked, fending off robbers and dogs, being transferred to deliver where you've never been before???? Trade jobs with them for a day. Now, make your pathetic criticism if you still feel so righteous. No, I don't work for them or not does anyone in my family. I just have empathy which people are in short supply right now and need to look for it. read more

Post office itself is okay, but the current mail man who delivers in my area of highland does not deliver until after 5pm. I, as well as a few other neighbors have had mail and packages misplaced by my current mail man quiet a few times. Some times I will have no real mail delivery for over 5 days straight except for (crappy junk mail flyers & ads) when I know I receive bill statements in the mail. Some days he would not deliver at all. Its very disappointing when I have to make a special trip to the post office just to see if I have any real mail, because they are not doing their job. read more

LISTEN TO EVERYONE ON HERE! This post office is the worst in the county and all the female clerks inside were rude! They have no appreciation for the customers and they think they are above you. Do your self a favor and visit another post office, one with actual manors. read more

The most rude and inconsiderate postal workers I have ever dealt with. They try to rush through the line and then treat you as if you are there to pay a court fine or something.... I'm trying to mail a package and give you my money to do YOUR job and you are treating me like I'm a hassle.... will never use this post office again. read more

For Highland, there's the Patton post office by Highland & Victoria Ave, across the street from IHOP and behind Two Guys restaurant. It's a real small office but their service is great. See Yelp link for more deets https://www.usps.com/ read more

If I could give zero stars I would. Horrible customer service. Employees bad mouthing customers right in front of them and popping off attitude like "excuse me next customer!!!" So rude. Complaining about how busy it is. Well sorry you actually have to work for once. I myself work in the customer service industry and have to deal with the general public and I would NEVER act that way. These ladies should be ashamed of themselves. read more

I'm in this post office nearly daily, for the past year. A couple bumps in the road early on; there are occasionally long lines, and it seems management isn't very attentive to properly staffing the front windows when there are lines. Once a clerk hadn't zeroed out her scale; she told me everything I was mailing had insufficient postage. Their Saturday hours are short. That said-- my overall experience here has been very good. Usually I just drop off a bunch of packages that already have postage attached. When I need counter help, Robert is always happy to help with a smile and a kind word. He's knowledgeable and friendly and professional. read more