I was sent to this location from the Redlands branch.... I'm trying to renew my passport... each branch gives me a little bit of information... but mostly a run around....today the young lady Wasn't much help.... I went early so no problem parking.... No line at this time of the morning.. read more

US Post Office - Post Offices Near Me - San Bernardino, California

I had a very frustrating experience at this USPS office on 3/7/26 around 12:20 PM. I waited in line for about 35 minutes only to leave without getting anything done. The older white lady at the counter was moving extremely slow, which is clearly part of the reason the line was so long. When it was finally my turn, she ripped the label off my package and told me I had to purchase a new label because I wasn't shipping Priority. Instead of simply telling me to write my information directly on the box, she removed the label and forced me into a situation where I had to buy another one. I use USPS for all of my shipping, but this experience was very disappointing. The lack of customer service and basic communication was frustrating. I will not be coming back to this location again. Who's ever in charge needs to address this asap! read more

US Post Office - Post Offices Near Me - San Bernardino, California

+\- The office clerks are fine, except when it comes to answering the phones for information. +\- The deliveries are fine, except when it stops without any notice for the reason. -/- Currently our neighborhood has not received its mail for the past week. -/- When my husband went to pick it up they said the had none for that route/neighborhoods....Why??? -/- So we're is our mail?!?! And for these reasons, only 1 star read more

Always nice service and clean lobby. I go here about once a month when I'm in Redlands..

Their employees steal packages and their "insurance" is a joke. Half of my packages have been lost or stolen with no help from them. They never even got out of Redlands. Use FedEx. read more

The counter staff at this location are great! They are friendly and efficient. I got there this morning at 8:50am only to discover they don't officially open until 9am. But, to my pleasant surprise, they actually opened at 8:55am. Opening 5 minutes early is not a big deal but it's another example of their outstanding customer service at this particular location. read more

Love that they're open until 7:30 pm! When you've got work and running errands, at least you're put as ease to know they don't close at 5 pm. read more

Had a good experience today at this Post Office on Redlands Blvd. thanks to a helpful clerk named Joy. Usually I avoid this location unless I need the mail/package to go out ASAP due to this post office being the Processing/ Distribution Center . The 2 women clerks who helped me before at this location were generally rude to customers so I was glad to be assisted by Joy. The clerks at the USPS on Park Ave. are friendly and happy to help you. read more

It's like any other government employer(Many customers, not enough employees! Lines long wait times. I guess it's too much like right for feds to ensure good customer service. I mean no harm, but the public needs quality service from ALL employees and employers. Please smile sometimes, it won't hurt, I promise. I thank you for your service. read more

Do not come here for walk in passports. The lady turned me away on a Tuesday at 255pm stating they don't have walk ins and to make an appointment. If this is the case please update the website to reflect this . Waste of time !!!! read more

Very helpful and really nice. I was at the end of there day and they help me send my package that same day.

Hands down horrible customer service. Booked appointment during my lunch break for child to get their passport. Showed up and the passport office was closed. So I went into the regular line and the lady says we have to get photo and come back because the camera is broke even we booked a photo appointment. The older black lady was rude and needs some training on how to talk to people. I serious waste of my time! They could have contacted and said that the camera was broken so I wouldn't have wasted my lunch break to drive here. read more

Went for an Express Mail for a Father's Day card and yes, the card made it as promised. The clerks are great and literally no line to get the Express Mail sent to my Dad. Needless to say that my Dad really appreciated his Father's Day card. read more

The kiosk is great. The people who work there could care less about providing good customer service. Ride AF. But if you can avoid them it's a good spot. Late hours. read more

By far, the best post office in the Inland Empire! I frequent this location quite often because I mail several packages and drop off mail here. The services they offer are plenty from an variety of shipping methods, passport services, post office box rentals, self-serve kiosks, and products for purchase such as stamps and other shipping necessities. You won't have a hard time looking for the large post office building on the corner of New Jersey and Redlands Blvd. And they have plenty of parking spaces with a convenient parking layout as with most post offices I've visited. If you're in a hurry and already have stamped envelopes to mail out, they have two driveways you can pull into to drop off your mail. The interior is outdated but is kept clean. The have a few large counter spaces if you need to put your package(s) together or sort mail. Whatever it is, there's plenty of space you can utilize. What makes this post office stand out from other post offices in the area is the excellent customer service. About 99% of the times I've come in, the employees always greet me and have a pleasant attitude. Another reason I like coming here is because no matter how long the lines are, the transactions are always quick. Overall, I am a completely satisfied customer and will continue to frequent this particular post office because of their services and products! read more

US Post Office - Coolest. Stamps. Ever. - Post Offices Near Me - San Bernardino, California

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Short staffed with super slow and incompetent employees. Waited 30 min just to scan a bar code to ship something.

Paid $200 for 1 year PO Box and they weren't capable of matching the numbers and putting it in my box. Each month my checks were returned to my clients, so embarrassing and when you ask the front desk why they keep sending my mail back they are completely clueless. Even though I wasn't able to use the PO Box for the first 2 months you will be charged for 3 months if you ask for a refund. How is that even legal? I never got to use the box but was out automatically $50 for choosing this crappy place to have a PO Box at. Hire educated people PLEASE! read more

The US Postal Service in Redlands California features a large facilty,self service area and friendly staff always ready to serve and help and open till 6:00 PM. read more

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They need to improve their telephone system. After several attempts, I could never speak to a real agent. It said that my waiting period was 9 minutes, but even after one hour it did not happen. read more

We dropped off over 50 packages on Monday and it's Friday now and still no tracking update on our packages that are first class mail!!! How is this ok?? USPS up the prices for the holiday season, so I would expect excellent service from the USPS. This is by far the worst post office. Stay clear of this place. I can't believe how irresponsible this post office runs. What a joke!! read more

If I could give -26373838 stars I would and not just to this location but to the post office as a whole! My Bf had an INSURED package returned to sender to this post office location around the end of july..... it is now Oct 31 and my tracking still says its at this location. We came to talk to the post master with little to no help, We filed the insurance claim.. denied twice, we called every # in the book to try to fix this issue.. with no avail. IT REALLY IS MIND BLOWING HOW THE POST OFFICE CAN GIVE A RATS ASS ABOUT THEIR CUSTOMERS. Not to mention this package WAS my engagement ring! So please DO NOT TRUST THE POST OFFICES INSURANCE ON PACKAGES!!!!! or anything for that matter. We will be taking this to small claims court unfortunately! -enraged fiance read more

The package arrived today and the items were broken. The box was in good shape, but the jars didn't survive. I find it odd that this had never happened to me yet after the bitchy lecture I got from Marilyn, my items were broken. This is all my own opinion but I find it very odd and will pass on having her help me in the future. read more

Gotta love a post office with extended hours, especially during the holidays! Regular hours are 9am to 7:30 pm weekdays and 9a-4p on Saturday. They have an automated kiosk in the PO box lobby so you can do most things automagically after hours. They also do passports, mailing supplies, PO boxes and so forth. A-plus in my book! read more

US Post Office - Post Offices Near Me - San Bernardino, California

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They are courteous and fair and stay open till 7:30, sometimes there is a wait, but they will have more than 1 person helping people, love this post office read more

It's a post office & tax day, they extended their hours until 1030 PM. There's an auto kiosk in the lobby, but I still like a human-- 3 windows open, the line was OUT the DOOR on Tax day 5pm and I only waited 1 Hour. NOT BAD. I thought I was in for a DMV like experience, but they were informative and efficient. Even pleasant and jokey. Parking lot is a one way type lot, so on tax day, I parked across the street at Applebee's and walked over to avoid waiting to back out of a spot. Everyone's in such as hurry to wait at the stop light. Not the best neighborhood, I crossed the street and during that short jaunt, I passed 3 urbanely challenged peeps wanting something. So hide your car belongings out of view--even if it's just an apple phone charger--those go on ebay for 10$. read more

Needs more self-service machines. Also more people working the counter the lines are ridiculous

Been to this post office numerous times but today was an exceptional day. Celia handled my passport and worked thru her lunch to accommodate me and several others that came in for passport applications, questions and even took a photo for another customer, doing it all with a courteous and friendly attitude. Redlands hire more like her! A definite asset at this post office. read more

I want to express my sincerest appreciation to the staff member who took the initiative and kindness to mail me the bag of 2016 tax documents I inadvertently left inside the post office, several months ago. My eyes are filled with tears of relief and gratitude. This is a big deal for two reasons. First I did not know they were missing. Secondly, I would have been out of my mind with terror, trying to prepare to face the tax court without them. Thank you! Great Job! May God bless the person or persons responsible, and their leadership. read more

I've had the worst experiences here with the staff. On a rare occasion they can be friendly but more often than not they are angry, rude, and incapable of giving good communication. On 3/15/21 I came in at 4:30pm with my prepackaged mail to be sent and I had a prepaid label in which I wasn't sure if I needed a specific box for the contents. I was being "helped" by a male with the name tag Johnson. His window had the "next window " sign to indicate he was not open for customers so I did not even bother going over there and patiently waited for my turn with the other clerks. However, Johnson called me over by saying "come on girl". So I went over to his desk and proceeded to give the ready packages to him. I then asked about the label I was unsure about and he got up to get me a box and then threw a label envelope to the counter so I used common sense and put the items in the box and label in the label envelope and stood there as he left. I thought maybe he went to get tape that I could buy, however he did not come back. A co worker of his named Carina noticed I had been standing there a while and so she asked if I was helped I said I thought I was being helped but he hasn't come back. She then told me she was sorry and she thinks he went on break. That would have been something that Johnson could have communicated to me, I would have greatly appreciated that. So she called me over to her desk and let me know that they do not have tape to sell to me, which I find so very odd that a post office doesn't have tape to sell. I ended up leaving without mailing because I wasn't able to. I really appreciate and value the postal service, I wish that their employees could be as grateful. In this crazy time it's imperative to understand having any job is a blessing and giving out what you would want to receive is just as important. read more

If I could give negative stars I would. I mailed a package priority mail on 1/30 from Jamestown, NM. It's been sitting in the San Bernardino sorting center since 2/2 I call the USPS, all they can tell me is the machine isn't reading the information, so it gets put into a hand sort pile, and could take "who knows how long before those people get around to sorting it and sending it to its final stop." (The operators exact words" Can't call the sorting center, because they don't have a number available to reach them at. I'm just supposed to sit idly by, while the package I paid extra to get to its location on time, SITS IN A PILE OF MAIL FOR GOD KNOWS HOW LONG!!!! This is complete crap! It's no wonder the USPS operates in the red. If I ran MY business this way, I'D BE OUT OF BUSINESS!!! read more

I never understood why people hated the post office. The women that used to work here were all very nice, even the older heavyset lady who never smiled was very nice. However I think they have new people that have started and the change in front line staff is very unwelcoming, especially a guy named Reshuan( I'm pretty sure that's his name). So I went to the post office on Tuesday after hours to use the self serving kiosk, I guess everyone had the same idea because there were about 7 other people in line and it took a solid 30 min until it was my turn. However the women in from of me had used the last bit of ink in the machine and the kiosk was no longer working, so I left and came back today. The line really wasn't too bad only a 2 or 3 people waiting to see a person, but it was the shift change and i was the first person to see Reshuan. So I pull out my 3 boxes and he looks at them and looks absolutely disgusted. So he turns to his coworker and says do we take this clear brown tape, and she politely says yes we do. And he turns back to me and I simply tell him that there are only clothes in my boxes. His coworker then walks up to him and they talk about breaktimes and he seems super annoyed at that point and now my attitude is changing. I just want to get away from this guy. So I go to use my debit card and the machine isn't reading the chip so I'm like alright what's next and he's like "there's a processes, just keep putting your card in the card reader. We need to do it 5 times. It's a process." So I keep trying and am past annoyed with his condescending behavior so I ask if I can talk to his manager and he says "it's a process" at this point I want to say "fuck your process, I want to talk to your manager" but instead I ask if he's new, and he's like "no I'm not new, your just being rude" and starts talking under his breath about me so I'm like "I need to talk to your manager" and I wait in the next cubical while I hear him talking to the manager about me. Even after he told her I wanted to talk to her she talks to other customers instead of me. I have never felt so disrespected, I will never come back to this post office. read more

US Post Office - New hours effective April 5, 2016 - Post Offices Near Me - San Bernardino, California

My sister started working here and she was so excited. She had an appointment to get her second covid-19 shot. And when she told them she didn't feel good they made her cry.....Because they where being mean to her for no reason. So my comment is to say. The manager of this post office is a BULLY's and takes advantage of her works. Because she knows they need the job.... read more

Very rude employees with attitude. If you don't have good customer service qualities then why are you working here?

Great service and friendly staff. Amazing how they can get something from California at 4pm to Virginia by 10am the next morning read more

US Post Office - Post Offices Near Me - San Bernardino, California

Service is ok. Counter closes around 5:45 pm even though hours of operation is supposed to be till 6 pm for counter. Tellers can be nice or not. I don't come to this location unless I have to. I rather go to another post office. read more

Will not be coming back her JIM was really rude to my husband and I. We actually left we didn't send out my package. .. will be looking for another place tomorrow . Babes heated :/ read more

Unbelievable service today by an amazing employee in the Passport office of the Post Office building...... Kind , considerate , polite..... made time to help us , and was so courteous to other customers as well ... Bob made our day....We need more intelligent , caring people like him in the work force..... Made a frustrationg experience so much easier for us! read more

This post office was a diamond in the ruff. On TAX night April 15, this WAS the only post office in ALL of Riverside that was open till Mid Night. read more

The largest post office I've ever been to. It's clean and the staff are always friendly. They always have the supplies I need.

Why was my package held at the SB Distribution Station for 6 days!?!? I wish Amazon wouldn't use the USPS...something weird always happens with them. And I can't get Sunday delivery at my place so I'm not getting a Prime service that I pay for! read more