Came here on an early Thursday morning. Justin had good positive vibes and Karina was very helpful and friendly. Service was great and expedient. read more

The UPS Store - Shipping Centers Near Me - Loma Linda, California

Excellent customer service from Justin when I went in to drop off packages and do some Amazon returns. He is friendly and efficient! Thank you. read more

DD was great and so helpful!! Mike was fantastic too. This UPS store is frankly the best UPS experience I've ever had compared to other UPS locations. It's clean, bright, spacious and overall just a great vibe--everyone was so warm and friendly. I'd highly recommend it to anyone. read more

I'm subtracting a star because though I got great service Justin is the only one who offered me any and it's been that way on a regular basis. Justin is the only one I've seen welcome and help ALL guests who enter the store and do so with a smile where as the others employees only seem to welcome and help Asian and White customers... thanks Justin for treating me with kindness even when the others don't even acknowledge my existence. read more

Had to come in with what I knew would be a hard request. Custom return address labels with cute designs my wife can use to put on end of year gifts for the kids classes. Sandra didn't know how but figured it out quickly and was able to get them done and printed out all while helping other employees who had complaining customers. She was being pulled in 5 different directions and still took care of everyone with a smile. Thank you so much. read more

The UPS Store - Shipping Centers Near Me - Loma Linda, California

Greeted upon entering! Helpful, fast, and polite service. Never had a bad experience. Always easy to do an Amazon Return here. Elle was straight to the point and helped me do my return efficiently. I was in and out in several minutes. Wait time was minimal and this is Christmas season! In the past UPS is my choice to ship larger packages as it's more affordable than with other places. read more

I return a big box and the girl behind the counter was very nice and professional Thank you Ana . read more

I love this store and the people who work here. They are always so so friendly. There's also a 'do your own Amazon' return stand which helps a whole lot when I'm on a time crunch. Everyone there always has a smile and is willing to go above and beyond to make sure the UPS experience is easy. read more

There is one in particular employee that was beyond rude today when she was helping me. I have never had that issue before today. Charging me twice for a shipment, not asking me if I want the cheapest shipping. Then breathes all heavy when I tell her I have more items to ship-clearly I was standing there with other boxes in my hand. Then at the end I mention I have Amazon returns and she just acted as though life was over. If you dont like your job get a new one! Learn how to treat customers. read more

The associate Maleek Jones was incredibly helpful with my confusing order. I couldn't understand how to get the label on my phone in Maleek was very patient and helpful read more

I had the pleasure of being helped by Maleek at the UPS Store in Loma Linda today, and I couldn't be more grateful for his outstanding customer service! I had quite a few Amazon returns, and Maleek was incredibly patient, walking me through the entire process. He made sure everything was handled thoroughly, and I never once felt rushed or confused. Workers like Maleek are truly rare these days--he provided the best customer experience, and his dedication to helping UPS customers should absolutely be recognized. UPS is lucky to have someone like him! Thank you, Maleek, for going above and beyond! read more

This UPS store charges $4.51 for a prepaid shipping label. Unbelievably expensive for a single sheet of paper that is already paid for. I highly recommend going to Fedex where they don't charge for printing prepaid labels. read more

Quick in and out drop off returns. Always efficient and helpful. Employee's here seem happy and are helpful. They are good about helping you with shipping things even internationally. Overall would recommend this location for all of your shipping needs. read more

Online it said this store is open until 5pm on Christmas Eve. On Yelp as well it said this store would be open until 5pm. I walked up to the store at 4:15 and it was closed. There was no note on the window regarding holiday hours. read more

The UPS Store - Shipping Centers Near Me - Loma Linda, California

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Staff were professional, responsive and efficient. Came in for a live scan service. Josh and Adrianna S. were helpful and had great customer service. I can tell they go the extra mile to help customers. read more

I have been working with the store for going on the 3rd week surrounding their error and they still have not resolved. I'm not sure why my bank statement or order information is needed. UPS should make this right and cover the return charges. Why not resolve this immediately. This was not my error! read more

Don't get your fingerprints done here.... They poorly did mine and I was getting mine done for my RDA license. I looked up my results and got a rejected reading and was told I would receive something in the mail in order to get it redone without getting charged again. It's been 2 months and nothing in the mail...... I decided to go somewhere else and they did it correctly. In order to get a good reading they have to roll your fingers side to side and they only pressed mine down and that's it. I'm out almost $80 and was told I can't get my money back due to it's the law..... that's pathetic I didn't do anything wrong on my end it was there fault so please if you do get them here make sure they do it right. I am never getting them done here again just because of that. read more

Customer service by Gabrielle. Pleased experience being able to drop-off an Amazon return. That store provides a good climate.

extraordinary service given here at this location. even when the place gets packed and line is getting backed up, the crew there works together to get that line moving. even if that requires an employee to come out and offer assistance to some that stand in line. keep it up read more

This UPS is the best in Loma Linda! Literally!! Sandra the lead shift supervisor was about to get off work and she helped so much right now by spending her time to helping me get live scan in so that I can turn it in to get a job! UPS needs to give her a pay raise for helping a girl in need especially in this financial crisis. Will definitely be going back here again! The service is 10/10 and the other employees always come here with a smile on their face. Thank you Sandra for making my UPS experience here great! Will be coming back here for future mailing and employment needs! read more

Great customer service. Sandra provided excellent service. Very helpful and pleasant.

This is my favorite UPS store location. Services are always streamlined and easy every time I come here. Staff are friendly and helpful. I have visited other UPS stores in surrounding cities and unfortunately do not have the same experience. So although this particular location is not the closest to me, it's the one I prefer to go to and don't mind the extra commute to do so. Also, it's a plus that I can drop off my regular mail as they offer some USPS services. Parking is not too bad, especially if you're able to park in one of the 10 minutes slots. This plaza tends to be busy with the surrounding stores, but I don't have any problems finding parking. So if you are in need of UPS or USPS services with great customer service, this is where you want to go. read more

I have been to this UPS store numerous times and EVERY time I receive excellent customer service. Today was no exception, today Adriana helped me with several returns and was very patient as I searched for the return codes on my phone. Keep up the outstanding service. read more

This store is amazing. I can't say enough positive things about the store. I have had a PO Box here for several years. The staff is always very friendly and nice, and I highly recommend them. Ask for Sandra because she's highly knowledgeable. read more

These ladies are so kind. There are times when the line is out the door and no one is sure why others are taking so long... but when you get up to the ladies working the desk, all that anger, aggravation, and frustration melts away because of those friendly smiles and kindness being served to everyone. I've been there a few times since COVID and everything is handled very well. I'm thankful they are still doing well, open to the public, but limiting their capacity to makes it safe for everyone. Be sure to wear a mask and be patient because, during this time, it's important! read more

UPDATE: This store STILL provides outstanding and knowledgeable customer service ( I originally wrote a review for it in 2019). Each customer is greeted and welcomed as soon as they walk in the store. The store's excellent manager, Josh, is always hand-on and helpful. Elle and Sandra provided great service and advice today for my Amazon return. The store is very clean and well-organized and offers many services, including shredding. I would recommend this Loma Linda UPS store very highly! read more

Want to give a shout out Jessie. My mom spoke so highly of him and his customer service. He was not only nice but extremely helpful. He went above and beyond of what she wanted of him. With the pandemic we haven't done much so my Mom wanted to make my birthday special. She asked him to help her with a poster and it came out great. Thanks Jess for being so kind. read more

The UPS Store - Poster - Shipping Centers Near Me - Loma Linda, California

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It's no exaggeration when I say that this pandemic has been a HUGE lesson on adaptability for us all. Today I wanted to take moment to highlight Victoria! I am a frequent (multiple times a week) patron of the Loma Linda UPS store, and now more than ever with online shopping returns, and for mailing packages for my small business. Time and time again Victoria has been the most helpful, patient, kind and professional associate I've ever dealt with in a retail setting! I've seen her in situations when the store is busy, slow, hectic, you name it and she always presented herself in a calm and helpful manner. Though we're all required to wear a mask, I still can tell she's smiling under it all and she always brought happiness to my day! I found myself leaving the store happier than when I came in because of how helpful Victoria was! I love my local UPS store and ALL it's employees, but today I felt the need to give some much needed recognition to Victoria! Thank you so so much for all your help! read more

The customer service is excellent. Christie is extremely friendly and helpful. I went there to return my Amazon packages, and she gave me step-by-step instructions and assisted me in sending the package. Thank you incredibly much. read more

The people who work at this store make you feel welcome from the moment you walk in. They both said welcome even the young lady named Kristten who was in the back of the store. I was surprised Kristten was not a manager because I've seen her training another employee before and she works in a way that clearly demonstrates she knows what she is doing. The other young lady, Adriana, is also solid and patient. Sometimes you go places and you don't feel like your business is appreciated or like you're an annoyance, but that is not the case here. It's the small things that separate good businesses from great businesses and as long as this place has people working there like these two young ladies they will stay on the right track! Good service is so refreshing. read more

I needed to send a small, insured item. I was told I had to send it in a box, not an envelope, even though the item was flat. The cost was $105, which I was happy to pay. Then I was told the fee for the box was $50, because they had to pack it. Nope. I can pack a box. The continued upsells we such a massive waste of my time that I simply left the store. I'll go to the post office on Monday. It won't take any more time or money there. read more

Joshua was a fabulous notary to work with. It was very busy in the store when we came in and Joshua was so kind, speedy and helpful with the documents we needed notarized. Thanks for the assistance Joshua! read more

I don't give out 5 stars, businesses earn them. Which is exactly what Jen, AJ and Marlene did for this UPS store. They helped me fax some documents, get my finger prints sent off all while still being courteous to other costumers coming in. I watched them great customers as they came in and also be extremely knowledgeable and thoughtful in their responses to customers questions. I will definitely be coming back to this location for any mail related needs I might have. Way to go again Jen, AJ and Marlene you guys rock!!! read more

I rarely write reviews, but my experience at this UPS store was so great I hope it gets back to the employees. Sandra and Kristen helped me to return a large item from Amazon. The item was in its original packaging (two boxes) and when I scanned my return code only one label was printed. This was close to closing time, but Sandra said call customer service and have them send you another label so I can process it. I called customer service and the Amazon rep was basically telling me that I had to return it in one package, but that wasn't how it was delivered. At one point Sandra even spoke to the Amazon rep and explained that she could not accept the return because there is only one label. I eventually hung up on the rep, and Sandra made a copy of the original label and had me take pictures of the items just in case. I so appreciate Sandra and Kristen taking extra time, and going the extra mile to ensure that the package had two labels. I will come back to this UPS store for sure. read more

I'm extremely disappointed with my interaction at this UPS location. I brought in a package that I wanted to ship to my friend in Northern California. When I entered, I was greeted right away. Although, the three workers that were there were currently busy. One was doing a notary, and the other two were for some reason taking each other's fingerprints. They told me to wait, so I patiently waited. I waited about 10 minutes before the girl taking the fingerprints finally decided to help me. The package that I wanted to ship was extremely small, each side being 6 inches. It's a coffee mug. I put my package on the scale, it weighed about 1 pound. The girl smugly then said to me "ok, well since it's past 1, nothing is going to ship today and the cheapest option is with USPS that will arrive in 7-10 business days and that's going to be $20". I gasped, that is an INSANE amount of money to ship such a tiny package. The next option which will arrive Friday of next week would cost $28. I begrudgingly chose the latter, having the package arrive on Friday for $28. She then asked me if I wanted to ship the package in its original packaging. And I just simply said "that's fine, can I have a small piece of cardboard or bubble wrap to put on top?" And she said "no, unfortunately we have to charge if we do anything that has to do with packaging the item." She typed on her computer for a few seconds, then said "that's going to be an additional $10". At that point, I decided it was in everyone's best interest if I didn't do business here. What an EGREGIOUS amount of money they want from me to ship such a small item, the item being less than $10 to begin with! I will be going to the post office first thing Monday and ship the mug for a fraction of the price I was quoted here. USPS needs more love anyways! read more

I was the last customer in the store and in my haste to leave I left my phone on the counter. When I realized that i left the phone in the store, I hurried back and was very happy to see that Kristen had waited after hours to see if I returned for the phone..... A kudos and salutations to Kristen and all the staff for the great work and customer service they provide! And a special mention to Josh for his knowledge of the many procedures to run his store! read more

AMAZING SERVICE! I called ahead and was treated with care and respect. And when I was helped at the store it was all friendly faces and great care of packages. Very helpful people! Thank you! read more

Be aware that for some reason this store is not currently showing up in Google searches for UPS Store locations. Was going to do some grocery shopping and just happened to notice they were there and open for business. GREAT customer service! I was helped by AJ and he could not have provided a better, more thoughtful experience for me than he did. So very helpful and made me aware of options that I hadn't a clue were even available. Was so impressed that I am leaving my very first Yelp review as a result. Seriously. read more

Well I must say the Young Man behind the counter is worth his weight I'm old.....Guess not so sharp....I'd printed return address Amazon Labels for 3 parcels but EVERYTHING WAS WRONG ..... my ERROR But the young cat via Amazon corrected all 3 label issues and all three are shipped And never got his name ...... Karma will reward you Thank you so much read more

Walk-In notary services - I needed a notary and Josh helped me. Super rad dude, friendly and competent. Experience was pleasant and efficient. read more