I want to give Daniel, the supervisor at this USPS location 5 starts because he went out of his way to deliver my packages himself when I was frustrated about the status of my delivery and thought it was not an accurate update, he investigated the situation and reassured me of its accuracy, and i appreciate that effort. I was wrong about what I believed as well. He has handled every inquiry or concern I've had with attention and compassion, and went the extra mile to fulfill his service and to reassure me. Thank you Daniel. read more

This US postal office isn't my go-to location. It's dirty and rundown. Service is meh. It's like if everyone hates their jobs and it shows in the service or lack thereof. So, I recommend avoiding this location and taking your US postal needs elsewhere. read more

Very close by and opens early then other locations. No waiting too. Perfect for us locals!!

Minus one star. I went to the post office to speak to the manager of the day. I was clean, well-dressed and spoke politely and articulately. He spoke to me as if I had a tail. Postal workers are protected and feel that they can speak to anyone in any way!!! I'm not done with this little shabby shack in the lower desired area. I'm seeking legal action. Just "WOW"!!!!! I see why they are being replaced with couriers, machines and UPS and Fed ex!!!! read more

I rarely go in to post office anymore but to get a money order. This place smelled like someone's dirty feet! The floors were thick with filth like they never been mopped in years ! Not to mention the high touch areas looked disgusting and felt slimy. Does this post office follow Covid guidelines? Maybe they need cal osha in there to regulate cause you can go in the post office healthy but leave with Covid or monkey pox! No hand sanitizers available either! Just nasty read more

You get extreme rudeness at this location. There's one particular woman, dark-haired, middle-aged, hispanic, who talks down to everyone she comes in contact with. Look at the Google reviews, they're horrible too! read more

Absolutely terrible customer service. This location locks their doors 20 minutes before closing. And most of the staff is very unpleasant as well. I will be avoiding this location at all costs going on. read more

Called earlier today to inquire if the package was still at the office since everything closes at 5pm. The operator tells me to come at 7pm to the blue door & you can get your package. Well guess what, she lied. Follow home robberies & this person lied. I'm glade I don't know her name, either way it was wrong & this office will continue to get a bad rating. read more

Worst post office I've ever had to deal with, so many issues that continue to go on and on and on without any effort to change. Packages always missing and even when you go in or speak to them over the phone they are terrible and still refuse to do their job. read more

Ki-Ana or how ever you spell her name is the manager at this location very rude to customers she doesn't think kindness customer service applies to her she forgets she's a public servant. Talks back to customers denied me a complaint form acted like she didn't know what a complaint form was. She wild up Veronica which is omg the attitude rudeness the angry yelling telling me she calling the cops for asking for complaint forms then Cynthia gets to yelling talking rude to customers making other customers feeling uncomfortable then telling them I was recording there transactions when I was recording for my safety because they are escalating every situation and yelling. They're calling the cops. Crazy day at a post office all I wanted was complaint forms to file against ki-Ana and Veronica even the post master Tim said it was ok to ask for complaint forms and to record their behavior wow be careful at this post office read more

Been in line 35 minutes..and got to counter and they had me hand write address on all 5boxes. When they can print them and told me to go back to the end of line..so another 30 minutes read more

Bertha is very rude and unhelpful. She has poor customer service and when you ask a question she expects you to know that answer as if you once worked at a US postal service . read more

US Post Office - Post office outside - Post Offices Near Me - San Bernardino, California

Since my Amazing mail Lady retired for area 92404, who did a good job and knew who's mail goes where." I gave the mail people a pretty long chance." Maybe it's not there fault. IDK! One, mail never gets delivered on time. Two, gets lost. Three, I receive others people mail, that I always have to return. Four, it's Always a different mail person.. ugh.. Note: Either they need to hire motivated people or maybe they need a raise to get motivated. I don't understand it's a California state paying job. WTH! Anyway's I MISS MY RETIRED MAIL LADY. She did her dues so I hope she's been enjoying her retirement. read more

Absolute worst postal office and service ever..... and don't ever complain about getting other peoples mail, or they will retaliate and not deliver your mail, or deliver it to the wrong address just in pure spite. Supervisor refuses to return phone calls.... and now apparently I must move my mailbox (its been in the same spot for 25+ years) for the lazy deliver person. If anyone has any legal advice, or different postal service options feel free to comment read more

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the worst post office ive ever had to deal with. the mail man which is a lady said something rude to me about a year ago so i reported that, like i told the supervisor my mail wasnt getting delivered on purpose and he said that wasnt true. this bish puts these letters in my mail box instead of delivering to my door so i could sign for them. when you do go up there to complain they dont do anything. this post office is a mess and i can not wait to move. i havent been getting my mail in over 6 months not knowing that they didnt complete the change of address i did in the system. im beyond pissed and i will be finding out about my legal rights. im so tired of this post office i dont want any more mail from them period. i am going to contact a different one and see the steps to take. read more

They just redid the parking lot, cleaned up all the overgrown bushes and have new people at the counter. Service was fast with little to no wait. read more

As long as you don't have to deal with Bertha or Oak, then you will have no problem. They really should seek employment more suited for them because customer service or anything near people is really not it. read more

I had an amazing mail carrier who never skipped a beat. He was always I mean always delivering to the proper address. As far as I know no one else ever. Complained about Dave. I know he retired but he's been replaced and either the post office or the carrier has everything messed up. Im the.mail carrier in my neighborhood. I get mail for address other than mine , so I end up taking to the right address. read more

This is worst post office in history, rude & horrible service. I'd make the trip to go further to highland where decent ppl work there.

This place needs more (joyful) employees, ones that actually wanna help you and that are available to help you, they are always short, and constantly walk to the back, just when its your turn at the counter. read more

Positive cheerful service. Provided a receipt for a drop off package! There was no hesitation. No threat that this was against headquarters policy. Thank you. read more

I don't go to this post office unless they are holding my package hostage. First, they lost my package and never did anything about it. And second I never seem to get here when they are "open." I've gone on different days at various times (during normal business hours) but they never seem to be open... read more

I go to a small post office in highland on highland Ave it's located in corner of a shopping center where u could miss the post office if u not looking for it. Mail person very friendly! read more

The clerks at this post office are the most rude, obnoxious and arrogant government employees I've ever had the displeasure of interacting with over the last 27 years that we've lived here in the Belvedere neighborhood. read more

I had to visit this post office because I moved from out of town to San Bernardino and hadn't received any mail for almost 4 weeks. The cashier couldn't seem to help me so she called her supervisor to help. As soon as the supervisor came from the back, you could immediately tell that she was pissed off. Her body language & the expression on her face screamed, "What the hell do YOU want? As I was speaking to her, some of her answers were sarcastic and she made it known that my concerns were of little to no concern to her. I've worked in customers service for over 20 years so I know how challenging it may be. But as a supervisor, you're supposed to lead by example & care more about your guests. This chic needs to either transfer or quit. read more

I had a pretty good experience here, it was high paced yet the employees were friendly and helpful. I was in and out within ten minutes! Excellent read more

Every time I come to this post office the service is horrible. It is easy to see that the workers here hate their job. This is obvious in the way they roll their eyes and talk to customers. Also there is no team effort here I have seen so much laziness in most of the workers here it is ridiculous! read more

they sent my package to the wrong house then sent it back to the sender. now they are taking no responsibility for their mistake. usps is not as good as fedex or ups. i called this place about 30 times before someone FINALLY answered the phone. a very rude man with an Indian accent. when i tried to explain my situation, he cuts me off and tells me to call MY local USPS office about my package and would not let me inform him that the tracking number to my package clearly indicated that the package was last at his facility, and had been there for 4 days, before being returned back the the sender. then when i said "can you just listen and let me finish my sentence?" he cuts me off again and says "hold on" puts me on hold for about 15 minutes while i can hear him in the background talking to someone else, clearly with no intentions of picking up the phone to talk to me. now i am out on my money and the item i paid for read more

I normally don't care to write reviews but I'm over USPS. Every single day when the mail comes, we get other people's mail. It never fails. My brother ordered a US Passport for my nephew and it never arrived. When we went to ask about it they said it was delivered and they can't do anything about it. Fine, but tell your employees to get their shit together! You're dealing with sensitive information and the fact that they are sending mail to wrong addresses is complete bullshit. My sister also had a package sent to our home and our neighbors brought it to us. The package was opened! This isn't a restaurant where you can fix it if you send food to the wrong table. What happens if people get a hold of bank statements? Or tax documents with people's social security numbers on them? My nephews passport was never returned to us by whoever it was sent to. But that all could've been avoided if you guys would get your shit together. read more

The worst experience I've ever encountered with any postal office! I ship and receive packages almost everyday for my business to my home. I'm in the postal office nearly everyday. This postal office is very unprofessional on how they communicate and run their facility with their customers. They will tell you to expect a returned phone call or for someone to get back to you with the missing package THEY mis-delivered or LOST and you will never hear back from them, not until you go down there and raise hell!! When ever the regular postal worker on route is off and they put a substitute in their place pretty much expect for your packages to be just delivered to just any address! Then be forced to knock on every neighbors door in an attempt to recover it. Im so done with Del Rosa station they assume no responsibility for their actions! My business is on the line because of their F*** Ups! I'd give them ZERO stars if it were possible. Ugh! read more