Lizzeth, Krystal, Sol, and Dan really rocked. My label had a issue and not only did they take care n got me a new label but thwy went above and beyond. They pulled out a camera took a pic of a label on MY phone and gor it sent to UPS where they promptly printed it and had my package sent off. Thank u all. Out of all the people day in and day our who dont care, I do. Thank u read more

I went to this UPS store to return an Amazon package. Richa ,Sol,, Luzzet went above and beyond to help me . I'm thankful that I was able to receive friendly service with smiles that definitely made my day! I appreciate your help today! Thank you ladies read more

Thank you ladies Krystal and Sandra super helpful I appreciate you. They helped me with my email read more

I was in a serious time crunch and needed to send irreplaceable family photos to my son in Georgia as quickly as possible. I explained the situation to Richa and Sol, including how important and one-of-a-kind the photos were, and they immediately made the entire process easy and stress-free. They were fast, efficient, friendly, and genuinely pleasant to work with. Their professionalism and warm smiles made a stressful situation much easier. Most importantly, the photos arrived on time. I am incredibly grateful to Richa, Sol, and the team at this UPS Store for their outstanding service. Highly recommended! read more

KRYSTAL IS AWESOME!! She is very Kind and helpful she goes out of her way to make sure your happy n satisfied with the UPS STORE SERVICE. i walked in needing to have a label printed so I can return some shoes n she even tried to send various ways because it was not able to be opened the way the site was sending it. So she screenshotted it and sent it that way n THANK GOD FOR HER PATIENCE N DETERMINATION IT WORKED. read more

I made a purchase on Amazon and UPS was scheduled to pick it up. I had it all packed and taped and I had it marked for UPS pick up at my front door which is where they normally deliver. Well, this time the guy went to my back door. So I called UPS Customer Service and asked if they could send somebody else out to pick it up and explained what happened. They told me that I have to PAY to have it picked up or that I need to take it to a UPS store. I think that's horrible customer service! The whole thing was that AMAZON offered UPS pick up and that is what I chose. It's a large heavy box and hard for me to carry. I'm very unhappy with their service today.!!! read more

Richa luzef Came in with like 30+ packages she didn't complain make me feel bad of rush me at all overall great employee and great customer service read more

I really appreciate great customer service.... Krystal was friendly, helpful and vibe was great !!! Need more like her, left store feeling good bout my day... thanks Krystal started my day connecting to positive ppl !!! read more

Hi Good evening, I just want to take the time to give Danielle a review I came in to get a couple of copies and my visit was very pleasant she made my visit a great experience good customer service skills,very nice and knowledgeable about everything ups offers it's because of her why I come in the store and patronize service we need more customer service representative like her that make our visit worth while Thank you Danielle and keep up the good work. Jamail read more

Good morning Krystal here at the UPS store was fantastic above and beyond great customer service. Also, Jessica was a great big help. great customer service read more

I was very impressed with Jessica one of the managers! She was very friendly and extremely knowledgeable. So happy the service she gave! She really needs a raise! read more

I think her name is Jennifer. She helped me with a package issue. Amazon only provided 1 return shipping label when the items shipped in 2 boxes. Her quick thinking resulted in a combination of 1 box for 2 items. Thank you!!!! read more

Krystal did an awesome job, thank you. Quick and very nice . Thank you so much. Everyone was great at this store.

great location always great service. Had a lot of packages and Liz richa and Dan helped me out

Everything went well. She treated me very kindly and helped me with a question I had. Her assistance was very helpful. Thank you very much, Richa krystle read more

Every time I go to this ups everyone is great I always deal with Jessica!!! She's get me in and out!!! Makes everything easy!!!

Richa was very helpful and made my resume look awesome. Daniel was very friendly. Great customer service!

Krystal and lizzette Jess were have excellent customer service a real big help I appreciate the love

Jess was very nice and frien very professional and helpful definitely will be returning in the future

I'm very disappointed to hear that this location is no longer offering USPS drop offs. I relied heavily on this place for my e-commerce business because of its convenient location. If it ever gets reinstilled I will remove this review. read more

This is my main UPS Store! Martin was of great help. Very informative & caring of the 3 big packages I had to ship out. He made sure the packaging was secure & I highly recommend this UPS Store. - Service read more

To be honest, when I first went up there, the first clerk was telling me all the charges that I had to pay. I'm not used to ordering online and so paying for a bag and paying for shipping label and paying for me to even email the shipping label was all a big surprise to me. I asked him how do I do it for free because I'm trying to return something that they sent me too small and he declared to pay all the prices for each item $3 dollars for me to email my shipping label $.30 to print it and $4.25 for a shipping bag as I kept asking him is there any other way he stated no this is the way, I wasn't accepting that so I spoke with the other clerk. Her name was Jessica and she gave me options. Pull up a QR code where we can scan it and print your shipping label for free. Do you have any bag in the car that you could put it in and she made it work shipped off my item in less than three minutes whereas I was going back-and-forth with the other clerk for other ways that I can get this shipped off with no success. Jessica helped me and made it quick and efficient. I truly appreciated that. I left out the store and the store was filling up with a lot of customers, I thought about something else and went back in to ask her a question no more than two minutes and she had cleared out the whole store while the other clerk was still talking to the same customer . That girl need a raise! read more

Lived in the area for 2 years and frequented this UPS often to ship things out + return Amazon packages. While it occasionally gets busy, the staff does a great job handling the store traffic. Ricky always delivers friendly and helpful customer service! The prices are typical for a UPS. read more

I was returning an item but I was having trouble with the app. Sandy was very helpful and completed my return process! Thank you for yourr help! read more

My experience at the UPS in Kendall was great! The workers were very helpful and patient. I needed to fax some documents and they were very helpful in showing me how to do it correctly. I definitely would come to this UPS again! read more

very helpful and resourceful great customer service. Was kinda confused and Richa helped me to the point I understood what needed to be done so I appreciate her patience and knowledge read more

Went in for notary services and Rushi was fast and very professional. Great customer service! 10/10 will definitely be coming back for services here ! read more

It gets very busy during the holidays for the UPS store so I know the frustration and the patience the employees must have. Thank you to Sandy for being kind and helpful today and she was really cute too! read more

As soon as I walked into the store Steph and Danielle were ready to assist me; they were extremely quick, knowledgeable, and efficient. The store felt fresh and they were friendly. There was music playing and they assisted all the customers to satisfaction. read more

krystal has great customer service & she was very pleasant & patient with me. thank you krystal.

Rushvi is the sweetest person I've met. She is always so happy every time I come in. She know what to do or how to help me every time.

Danielle was so helpful! I had a return label from Fanatics that was email to me. I was not able to print at home. Plu, the link in the email bring me to UPS site. Danielle explained it's a USPS label. She has seen this issue before. She offered to print it, which I was happy to pay for. She then helped me attach the label. She explained I could leave the package for USPS pick up on Monday. But if I needed a receipt, I would have to bring to post office. Thank you Danielle for being so helpful...with a smile I might add ;) read more

Krystal was soo very helpful and friendly made my experience quick and easy .. thank you

I watched the woman who does notary work (J. Jordan) treat someone very rudely. Then it was my turn. When I said I needed something notarized she said "I'm done!" I went to leave and take my business elsewhere. She called me back and apologized. As she did the transaction for me she seemed out of it. I got concerned that it was even being done properly. As I left I heard her say the same to the next customer. So obviously she wasn't sorry about making customers feel as if they are a problem. I mentioned this to a neighbor and found out that she had a very negative experience there as well. She was treated as if she was crazy just for asking for postcard stamps. I will never visit this store again. It used to be okay. NOT ANYMORE. read more

Nisha was a great associate and has great customer service, she was very helpful and patient with me truly value her being at work today

Great job to everyone they definitely help me and my mom thank you super nice and love coming here

Stopped in to mail. Something was helped by two girls named Crystal and Sandy.These girls were amazing so friendly and helpful.. They gave me quality service packed up my return printed my label all with a smile read more

The Manager of UPS store Jessica helps us with our return merchandise on Saturday 11/8/25. We appreciate her service. Thank you!!

Very rude employees, they don't realize their attitudes can make or breaks someone entire day. Projecting your feelings about your job onto the customers is not our problem. If you don't like it leave ‍ I also work in customer service and understand some customers can be a pain but the environment and mood is really ugly. I've seen that more than one person has complained about the same yet nothing gets done. Do something about it. on top of that a lady came in to make a return and she didn't have the correct box I guess, instead of offering a box for her to buy they let her go all the way back to her office to get the original box. How inconsiderate. They can print the label for her. read more

This was an amazing experience, absolutely love the store shout out white girl Jess she did an amazing job. She helped me with my copies, helped me with my faxing and help me deliver a package during the holiday when it was the busiest time ever and took her time thank you very much to this store and to the amazing manager read more