My experience at the UPS in Kendall was great! The workers were very helpful and patient. I needed to fax some documents and they were very helpful in showing me how to do it correctly. I definitely would come to this UPS again! read more

very helpful and resourceful great customer service. Was kinda confused and Richa helped me to the point I understood what needed to be done so I appreciate her patience and knowledge read more

Thank you ladies Krystal and Sandra super helpful I appreciate you. They helped me with my email read more

Hi Good evening, I just want to take the time to give Danielle a review I came in to get a couple of copies and my visit was very pleasant she made my visit a great experience good customer service skills,very nice and knowledgeable about everything ups offers it's because of her why I come in the store and patronize service we need more customer service representative like her that make our visit worth while Thank you Danielle and keep up the good work. Jamail read more

I really appreciate great customer service.... Krystal was friendly, helpful and vibe was great !!! Need more like her, left store feeling good bout my day... thanks Krystal started my day connecting to positive ppl !!! read more

I was very impressed with Jessica one of the managers! She was very friendly and extremely knowledgeable. So happy the service she gave! She really needs a raise! read more

Good morning Krystal here at the UPS store was fantastic above and beyond great customer service. Also, Jessica was a great big help. great customer service read more

Krystal and lizzette Jess were have excellent customer service a real big help I appreciate the love

I think her name is Jennifer. She helped me with a package issue. Amazon only provided 1 return shipping label when the items shipped in 2 boxes. Her quick thinking resulted in a combination of 1 box for 2 items. Thank you!!!! read more

krystal has great customer service & she was very pleasant & patient with me. thank you krystal.

Every time I go to this ups everyone is great I always deal with Jessica!!! She's get me in and out!!! Makes everything easy!!!

This is my main UPS Store! Martin was of great help. Very informative & caring of the 3 big packages I had to ship out. He made sure the packaging was secure & I highly recommend this UPS Store. - Service read more

I'm very disappointed to hear that this location is no longer offering USPS drop offs. I relied heavily on this place for my e-commerce business because of its convenient location. If it ever gets reinstilled I will remove this review. read more

To be honest, when I first went up there, the first clerk was telling me all the charges that I had to pay. I'm not used to ordering online and so paying for a bag and paying for shipping label and paying for me to even email the shipping label was all a big surprise to me. I asked him how do I do it for free because I'm trying to return something that they sent me too small and he declared to pay all the prices for each item $3 dollars for me to email my shipping label $.30 to print it and $4.25 for a shipping bag as I kept asking him is there any other way he stated no this is the way, I wasn't accepting that so I spoke with the other clerk. Her name was Jessica and she gave me options. Pull up a QR code where we can scan it and print your shipping label for free. Do you have any bag in the car that you could put it in and she made it work shipped off my item in less than three minutes whereas I was going back-and-forth with the other clerk for other ways that I can get this shipped off with no success. Jessica helped me and made it quick and efficient. I truly appreciated that. I left out the store and the store was filling up with a lot of customers, I thought about something else and went back in to ask her a question no more than two minutes and she had cleared out the whole store while the other clerk was still talking to the same customer . That girl need a raise! read more

Lived in the area for 2 years and frequented this UPS often to ship things out + return Amazon packages. While it occasionally gets busy, the staff does a great job handling the store traffic. Ricky always delivers friendly and helpful customer service! The prices are typical for a UPS. read more

I was returning an item but I was having trouble with the app. Sandy was very helpful and completed my return process! Thank you for yourr help! read more

Rushvi is the sweetest person I've met. She is always so happy every time I come in. She know what to do or how to help me every time.

Went in for notary services and Rushi was fast and very professional. Great customer service! 10/10 will definitely be coming back for services here ! read more

It gets very busy during the holidays for the UPS store so I know the frustration and the patience the employees must have. Thank you to Sandy for being kind and helpful today and she was really cute too! read more

As soon as I walked into the store Steph and Danielle were ready to assist me; they were extremely quick, knowledgeable, and efficient. The store felt fresh and they were friendly. There was music playing and they assisted all the customers to satisfaction. read more

I watched the woman who does notary work (J. Jordan) treat someone very rudely. Then it was my turn. When I said I needed something notarized she said "I'm done!" I went to leave and take my business elsewhere. She called me back and apologized. As she did the transaction for me she seemed out of it. I got concerned that it was even being done properly. As I left I heard her say the same to the next customer. So obviously she wasn't sorry about making customers feel as if they are a problem. I mentioned this to a neighbor and found out that she had a very negative experience there as well. She was treated as if she was crazy just for asking for postcard stamps. I will never visit this store again. It used to be okay. NOT ANYMORE. read more

This was an amazing experience, absolutely love the store shout out white girl Jess she did an amazing job. She helped me with my copies, helped me with my faxing and help me deliver a package during the holiday when it was the busiest time ever and took her time thank you very much to this store and to the amazing manager read more

Danielle was so helpful! I had a return label from Fanatics that was email to me. I was not able to print at home. Plu, the link in the email bring me to UPS site. Danielle explained it's a USPS label. She has seen this issue before. She offered to print it, which I was happy to pay for. She then helped me attach the label. She explained I could leave the package for USPS pick up on Monday. But if I needed a receipt, I would have to bring to post office. Thank you Danielle for being so helpful...with a smile I might add ;) read more

Krystal was soo very helpful and friendly made my experience quick and easy .. thank you

Stopped in to mail. Something was helped by two girls named Crystal and Sandy.These girls were amazing so friendly and helpful.. They gave me quality service packed up my return printed my label all with a smile read more

Nisha was a great associate and has great customer service, she was very helpful and patient with me truly value her being at work today

Great job to everyone they definitely help me and my mom thank you super nice and love coming here

The Manager of UPS store Jessica helps us with our return merchandise on Saturday 11/8/25. We appreciate her service. Thank you!!

Very rude employees, they don't realize their attitudes can make or breaks someone entire day. Projecting your feelings about your job onto the customers is not our problem. If you don't like it leave ‍ I also work in customer service and understand some customers can be a pain but the environment and mood is really ugly. I've seen that more than one person has complained about the same yet nothing gets done. Do something about it. on top of that a lady came in to make a return and she didn't have the correct box I guess, instead of offering a box for her to buy they let her go all the way back to her office to get the original box. How inconsiderate. They can print the label for her. read more

The manager Ricky is very awesome and went above and beyond to help me out. Thank you guys again!

Sandy's was very helpful and friendly! Customer service wsd great. Definitely bringing my business back. read more

Nisha always greets with a smile and is very helpful. Store is clean and neat and makes amazon returns easy.

I go to this UPS store almost 3 times a week and Jessica and Danielle are usually helping me. They are very friendly. They're very knowledgeable and quick at what they do so I am in and out of there quickly, they have excellent customer service and this is the only UPS store that I will be going to so if you want good service and you want it fast, I recommend that you go there. read more

sandy and crystal great customer service love them more people like them. Keep up the good work.

Krystal was helpful, very friendly and efficient. When I arrived there was a line and I thought I was going to be long. I was wrong, Krystal and the rest of the team meme era that work there were efficient and very cheerful. Love how you know they love what they do. First timer and I was very happy with the service. I will be returning. read more

Sandy help me open my mailbox she was professional friendly great customer service Thank you for your help

I had a great experience at the store I really appreciate the quality of your work thanks to Daniell and Jessica

Sandy es muy amable atenta y paciente me ayudó en lo que ocupe su actitud es bonita con todos. Y habla Español

Nisha is always nice and welcoming she's professional and has amazing customer service

Nisha was great! Very helpful and kind! Awesome customer service! I asked a question and she quickly answered but also assisted me in labeling my item! Made it so quick and easy! Thank you! read more