This site is amazing. I have been coming to this location since they opened and the staff is always so kind. Even if they are understaffed and busy they are sweet. I feel like whoever manages this place keeps their spirits high and it reflects in their service. The service is always swift and when it needs a bit more time they give it to the client without hesitation. Glad this is my site. read more

I come here to return my Amazon orders. The folks are always friendly and attentive. They've got great communication and do their best to get the line going quickly. I've never written a review for a UPS lol but the employees here are just great and deserve some recognition. Thanks guys. read more

Came in 7/13/25 at 1235. Just to drop off a return. Solo guy working was quick to help with a positive attitude. Something I'm not used to encountering at all the other stores I been to. Professional and actually helpful with quick service. read more

I love this location! Everyone is always very kind, attentive, and efficient! I can come in to a very long line but the staff takes care of everyone so quickly and accurately that my visit is always 5min for returns! Thank you so much! read more

Came here to print flyers for a family reunion. The job was quick and efficient. The guys working were very helpful.

Walked in to drop off return package without label print out. On the return instruction it says UPS store can help to print.... not this one. was told by smirking clerk that it will cost $4.50 to print UPS label. I declined and just want to share my experience. 1 good thing is that they open on Sundays! read more

I like coming to this UPS store there are always very sufficient ,friendly helpful . I went in to get picture for my passport very fast service. The picture came out great. I'm thankful that thisUPS is my local store that I always go to, and I can depend on them. Thank you Karina and George read more

Karina Leon gave me her best efforts to print Color Cardstock photos for my grandma's funeral and I value her top quality customer service! read more

The UPS Store - Shipping Centers Near Me - Rialto, California

Prices are ridiculous, you are paying for their use of internet when they are downloading the PDF Documents. Avoid this place at all and try to go to office max or fedex. I know Economy is hard these days but come on don't try to get rich abusing the necessity of other people when trying to get your services. Owner is the same as the one from my previous review on yelp, located on Riverside ave; Rialto ca. read more

The UPS Store - UPS STORE #7261 - Shipping Centers Near Me - Rialto, California

Always great customer service from team, especially Eric. Eric always courteous, professional and friendly.

Went in on a Friday afternoon to ship a package overnight and the guy told me that it will be there Saturday before 1130 am never made it Saturday morning and I call Monday and the assistant manager told me overnight it's a business day over night witch made no sense because I asked the guy are you sure it will be there Saturday morning I asked him a few times and he said yes it will be there Saturday morning if I knew that I would of just shipped it regular shipping and mind you i payed for overnight $115.39 I will not be using UPS again I'll start using FedX I don't see no reply option So this is to customer service what else you want me to explain I said it all and no thank you I shipped something with FedEx overnight and they got it already read more

The store has a sign that says it's scheduled to open at 8:30am but it's almost 9am and still has not opened. That's not professional to leave people waiting. If their hours have changed then they need to post the new hours. read more

I had an internet system to bring back from a cable company. This store was responsive in assuring me that it was indeed free and that the cable company would know that it was me because of the serialized numbers on the items. They boxed it up and gave me a receipt and I left on my merry way! I can rock with these people! If I have to go here again, I'll go back with a smile. read more

Was so happy to find out this UPS store was open on a Sunday. Service was quick and easy read more

The UPS Store - I'm happy this UPS store is open on Sunday! - Shipping Centers Near Me - Rialto, California

I went in for an Amazon drop off and Rarinu helped me and got me in and out quickly! She was very nice as well. I don't think I've ever had an issue with this location before. read more

The UPS Store - Shipping Centers Near Me - Rialto, California

I was expecting good service but in return, I got EXCEPTIONAL service. What a pleasant surprise ! I was assisted by one of the representatives, his name is Eric with the K. He helped me out with 3 different requests and still asked if I needed any help with anything else. He was friendly, respectful, courteous, and very attentive. While I was there, he also recommended other services they handle which I did not know I will be coming back for other services at that location. Don't ever get rid of Erik, he's awesome. read more

Once again the UPS store 7261 in Rialto at the Renaissance shopping center doesn't stop employing such wonderful people. Steve a sales associate at the store was beyond professional. I hesitate to have companies print private documents especially pictures but it was very important for legal reasons that I have these. Without asking Steve respected my privacy by avoiding even looking at the pictures. I didn't even have to ask him to not look at the pictures. He was professional and completely respected my privacy even before I asked him. Some people would have taken a look just to be nosey and some people would have looked just to make sure they came out correctly but Steve took the initiative to hand me the pictures and allow me to judge the quality of them. Thand you for respecting my privacy, being considerate and beyond professional, Steve. read more

Every time I go in the employees are so nice and friendly. I really appreciate how wonderful they are.

Always coveniently located. Professional service as well. I'm glad they are located where I can take do one stop errands. read more

I don't usually have issues with this location but a new hire has made bringing in Amazon returns not only a hassle but always a scene. First time I encountered this worker she was scanning my packages and after every scan I could hear a beep. With one one of the packages I did not hear the beep so I asked if it was scanned correctly. She said yes without even checking. I thought ok she knows what she's doing, I walk out with a label that has a a list of confirmation numbers that correlate with each return that was scanned along with their weight but problem is I only see four different confirmation numbers instead of five. I returned five items so then I think ok no she did not scan one item. I go back in and tell her she did not scan one item because I don't see it on the label. She looks confused and says did you give me 5 items? I say yes I did. She says and you didn't return this another time? I look at her and say no I did not. If you pull the items out of the box I can show you which items they where and we can compare them to the confirmation numbers that they have been tagged with. Apparently they taped up the box and no longer have access to the items. I'm like ok well I gave you the items I need confirmation you received them. She tells me well they're in the box, Amazon will get your items either way. I look at her and say it doesn't work like that, they need to be scanned into your system for me to get credit that they were returned via ups. Even if Amazon physically obtains my items it they weren't scanned and labeled they won't give me credit, they're not gonna go looking through different accounts to see who these items belong to. She finally calls another girl (blonde) who says just to rescan everything and print out another confirmation label. As I'm walking out with the new confirmation label i hear the blond girl yell " yea merry Christmas to you too! and God bless!" But I know just by the tone she's saying it and how's she's yelling it its as if i were a rude customer who made a huge scene when truth is I was calm and composed the whole time. I never gave attitude, I didn't raise my voice or become angered at any point. I was neutral. As a registered nurse not a lot can get me angered or to the point of giving anyone attitude. Being neutral in stressful situations is part of my practice. I just wanted confirmation I dropped off my package, I didn't need the hassle of upset employees all because I asked for further assistance. The second interaction I had with this auburn/red haired worker was when I brought in more returns last Friday. I know she recognized me right away and I could tell she was ready to add her opinions at any opportunity. I was hoping I wouldn't give her one. But the last package I had was a sealed tiny box that was clearly holding jewelry. It was sent to me like that by Amazon. The code I provided her said packaged by customer. She told me she couldn't accept it and if I didn't have an Amazon bag I can buy one of theirs. This was a little strange to me considering that I've returned items in their original packaging before just as they were sent to me without hassle. I asked her why she needed me to buy a bag if she was going to put this item in one of their plastic bags and label it. She said well it says customer packaged. I told her it is packaged. She said "ok but it's small so if someone comes and steals it that's not on us" I'm looking at this girl in her eyes and I ask "who is going to come and steal it?" She said I'm just saying we aren't liable for anything lost. I look at her and say it's fine just scan it into your system, put it in your bag, seal and label it just like with everything else. She huffs and shakes her head and throws it in the bag and labels it like I just made a huge scene again. I'm sorry but anyone reading this if you're in a position of authority at ups please train or talk to this employee. She has auburn/red hair. And when she speaks it sounds like just working here is a problem for her. Please let her know that customers are not liable for packages stolen or lost after scanned and left at your store. As long as there is proof that the item was scanned and checked in at ups Amazon tends to cover the costs of lost packages but if it's not scanned then there's no proof it was returned. According to Amazon even if they physically receive an item they need that item to be scanned and labeled (both must happen) for them to do a return. If they do not physically receive an item but a customer has proof of return to ups they cover the costs. I have done shredding, mailing, and I wanted to start paying for more services (monthly fees) to have my packages and mail delivered directly to this store but now I'm thinking I need to go somewhere else for business. read more

Super friendly and helpful. I was helped by Keeano and the process of sending my package was very simple. Will definitely come back for wonderful service. read more

The UPS Store - Shipping Centers Near Me - Rialto, California

So excited to have a store close to my home. Adrian and Brenda where helpful and super friendly!! I recommend coming here, they will take great care of you! read more

The UPS Store - Shipping Centers Near Me - Rialto, California

I always get anxious about returning Amazon packages but this ups store went above and beyond to make sure I was able to get all of my packages (at least 16!!!) out in the same visit! Erik and Karina were super patient, even with a network issue, they kept their cool and figured it out in minutes! They both went out of there way to help me save time and get my pile of returns processed. I will definitely be back, probably with a token of appreciation for those two! read more

Everyone time go into this UPS store I get the best service.They are so nice and what I also like is that I'm in and out very quick.This is my store! Thank you UPS JRey read more

Excellent customer service. I usually come in when the gentleman are working during the evening and they are very knowledgeable and provide top customer service. They are always willing to help and chat with the customers. They are also quick so I am always in and out. Keep up the great work guys. Keanno and Erik ( I hope I didn't butcher their names) read more

I came to this store years ago and it was no good, BUT things have changed. Diego helped me through my international shipping. It took a little bit of time, because it was confusing. Through that time I watched the whole store work as a team with Diego at the helm managing my shipment and like 20 others as the same time. It was a thing of beauty. Great job! read more

I go in usually once a month... the ENTIRE staff is great always professional and very helpful.. Keano helped me this time he has great customer service skills.. As does EVERYONE there.. thank you all PLEASE KEEP UP THE GOOD JOB..!! read more

I frequent this location and I just have to say that guy Erik is the nicest most polite person I've encountered at any UPS store. He is always so pleasant and professional. Thanks Erik & UPS store for making my drop off so seamless. read more

Everything I come here it Awesome Custer service!! Jorge went above the normal service and helped regarding a item for the post office. Thank you jorge!! Have a fantastic holiday!! Score 10 read more

This is a small business in Renaissance Plaza located in Rialto. The store isn't very noticeable between Pho restaurant and the Vitamin store. However, the customer service representative was very friendly and the service was fast. read more

Customer Service is great! The staff are always helpful and friendly. I have been coming in lately with a lot of amazon returns....the service is fast! Great location! read more

Today me and my daughter were helped by Blanca she was wonderful! She knows what she is doing, she is patient, has a great personality, and overall awesome experience shout out to you manager she is a great team member thank you Blanca. read more

Yesterday I needed to get a good shipping rate for an important document to be shipped on short notice. UPS employee Erik provided me with Excellent Customer Service over the telephone and quoted me a Great rate. I was able to make a decision based on Erik's quote. I arrived at the UPS Store at 6:25 p.m., just before closing where Erik assisted me in an prompt, efficient and professional manner. Thank You Erik for going the extra mile. read more

I visit this store regularly to ship items to my nephew who is in the US Army deployed in Cuba, and my son who is also in the Army stationed in Kansas. I would like to recognize Noemi & Alex who were so helpful & patient with me. Eventhough, they had a store full of customers they took the time to organize and itemize every thing I was sending. They were a perfect example of teamwork and should be recognized for the excellent customer service that they provided to me and every customer that walked into this store. Thank you! read more

Keanno was very helpful, will definitely be coming back to drop any of my packages . Great customer service!!

I went In today to ship something home and Luis helped me he was very friendly, helpful, and knowledgeable. He explained the different options I had to ship my package and offered suggestions for the best rate. Thanks Luis read more

Great customer service, in and out gentleman was very friendly and helpful thank you very much for making my experience great.

A pesar de que con ellos no podía enviar mi producto, fueron amables y me dijeron dónde sí, y empaquetaron mi artículo... buen servicio de los trabajadores. read more

Karina Leon offered exceptional customer service in a timely manner and the store was spotless!

Horrible. There should be one register for fast transactions and one for long, complicated transactions like international orders. Waited 20 minutes and the line didn't move because these employees are so slow and unknowledgeable that they keep asking each other questions about how to do something. Meanwhile, there's a lobby full of people who are there to drop off an amazon package, which is quick. I left before being helped because I wasn't going to wait an hour to drop off one package. read more