The UPS Store

(26 reviews)

It's always so refreshing to receive good customer service! Yesterday I received excellent customer…read moreservice! He went above a beyond to help me, showed me exactly what I needed to do to accomplish my boxes being shipped correctly, answered all the questions I had! Plus I seen that so many other things are offered, Notary,money orders, you can pay bills, buy gift cards and more!

Horrible service from the guy at the counter. He refused to accept my Fed-Ex return ( pre-paid, pre…read morepackaged , and pre- arranged by Fed-Ex) ,all that he needed to do was scan the package but that was apparently too much . I've had an issue with this place before but let it go , Tried to give them another chance and that was a huge mistake... never again. I complained to Fed -ex about them also since they are supposed to be an authorized drop off location.

Rialto Mail Center

2.3

(16 reviews)

Not charge $3 to drop off a FedEx package that has a pre-paid label. Guy was just rude.read more

I can confirm that they charge $3 for a package that already has a prepaid label on it. Employee…read moretold me don't worry I will give you a tracking number. Don't go there.

Global Mailboxes Plus

4.6

(9 reviews)

Friendly service for all postal needs, open late and convenient. Was able to drop off Christmas…read morecards after 3pm on Christmas Eve!!! Super win!

Fantastic service! Great quality at a great value. Fast, efficient, and hassle-free--A go-to for…read moreall shipping and mailing needs. Highly recommend!

The UPS Store

(78 reviews)

Stopped in to drop off a package that needed to ship out via UPS. The package I was shipping is a…read moremedical package so it comes with a receipt and print out for records. The quality of service here is great. The people working are always friendly and greet you when walking in. The location also has moving items, mailing items, and printing/faxing available. The value is ok if you need something quick and convenient. There are other places that may be cheaper. Definitely check this place out if local. I chose this place for all my Amazon returns because it's convenient.

I was a mailbox customer at UPS Store #6941 and have spent more than a month trying to get answers…read moreregarding a package that was scanned into the store and then could not be located. According to tracking, my package was scanned into the store on 4/16/26, and I received notification that it had arrived. When I later attempted to retrieve the package, it could not be found. An investigation was opened on 4/28/26. From that point forward, I communicated primarily with the store manager, Ally, and received a series of conflicting explanations regarding the status of my package. On 5/5/26, I was told that the package was still under investigation and that documentation was being reviewed. However, I later learned through UPS that the original investigation had actually been closed on 5/4/26 because UPS had determined the package was delivered correctly to the address on file. Despite that, I continued receiving information suggesting the matter was still being investigated. At one point, after I expressed my intention to escalate the matter to corporate, I was told that the package would be "redelivered" to the store. This immediately raised concerns because the package had already been scanned into the store on 4/16/26. I later contacted UPS International Claims directly and was informed that the statement that the package was going to be redelivered was false information. When I brought this information to Ally's attention and requested clarification, communication from her stopped completely. What makes this situation even more frustrating is that I was told Ally had spoken with the claims department and that the package remained under investigation, despite UPS records showing the original investigation had already been closed the day before. Since then, I have repeatedly requested updates and clarification regarding: * What happened to my package after it was scanned into the store * Why I was given conflicting information * Why I was told the package would be redelivered * Why the status I was being told did not match information provided directly by UPS I have also repeatedly requested contact from management and ownership. Multiple employees have told me they would notify Ally and have her contact me. I was told again recently that Ally would reach out. She never did. To date: * I have not received a clear explanation regarding the chain of custody of my package. * I have not received answers to several reasonable questions. * I have not been contacted by the store owner. * Ally has stopped responding after I questioned the discrepancies between what I was being told and what UPS Claims told me directly. I understand that packages can be misplaced and that investigations take time. My issue is not simply that a package went missing. My issue is the lack of transparency, the contradictory information, the lack of follow-through, and the complete breakdown in communication once I started asking difficult questions. As someone who receives time-sensitive business and promotional shipments, this experience has been incredibly frustrating and has significantly damaged my confidence in this location's package handling and customer service practices.

Mail Mart USA

4.7

(60 reviews)

Great job shipping my international package. The costs were reasonable. Will come again.read more

DHL - Don't go here ... if you do your own label, they won't call DHL…read more He told me today they get charged to schedule a pickup... LIES!! I offered to pay the charge, and he said no... its a secret how much.. LIES! Went back to my office, and scheduled a free pickup online. Why can't they do that for me? I would have paid.... Lazy staff... Avoid this place...

PostalAnnex

(42 reviews)

This is the go to spot for any of your shipping needs, other places just can't compete…read more The service is always quick and easy and the staff here is always so helpful and just makes everything a breeze.

The we're very informative and helpful in every way. I am definitely coming back for all my…read morebusiness and packaging needs

The UPS Store

(159 reviews)

We had a family emergency while on vacation and needed a package rushed to Hawaii ASAP on a Friday…read morehoping to get our package by Monday. Unfortunately, my Mom who was graciously able to help get the package to this UPS shop in time, had the wrong hotel address. I ended up having to call the store and try to get an address change but their system was down at the time. It really felt like everything that could go wrong was going wrong! I am so thankful for both Mylah and Karina who were stuck dealing with me! They were both so helpful. They were able to locate my package at their store, re-package it for me in a more secure box, and get the address adjusted! These ladies saved me in a huge way!! It's so rare to come across people who show that level of service. I just wanted to show my appreciation for their amazing service today!! Thank you ladies!!!

I lost count as to how many times I frequent this location…read more It's conveniently located off the 210 fwy . Citrus exit. I run in to drop off my Amazon returns in the USPS drop cart.

Sierra Postal Center & Mailbox Service

3.8

(4 reviews)

WOW - this place goes above and beyond! I had a package that was supposed to go to my relatives…read moreaddress. It was an Amazon package that was re-routed to this location (his old address). Amazon is tough to get an answer, but this location reached out to me directly and tracked me down to get me my package. This is a phenomenal customer service experience. I would definitely look to this location if you need help with shipping and mailbox services. A+

Email service was cheaper then fax. But nobody gave me prices so remember to ask what the prices…read moreare for the type of service you need when it comes to the postal side of the business. So boom they get only 4 stars for their lack of communication/service fees. Besides that this place has and does what you need when it comes to postal and pharmacy. And at least customer service is pleasant. Just ask for prices!

Post Arena

(47 reviews)

They never answered and to me a business that doesn't answer their phone is sending the wrong…read moremessage-

The staff at Post Arena are really nice and easy to work with. Every time I stop by, they're…read morefriendly and quick to help. It's super convenient having everything in one place--shipping, notary, and printing--so I can get things done fast. Definitely my go-to spot in Rancho!

Mail Center & More

2.6

(41 reviews)

My son dropped off a package for me (with a dress inside) for a return that was delivered by…read moreAmazon. He said the blonde older woman took the package, scanned it, typed it in and said "OK" he asked "is that it" she said "yes ok" he left thinking it was taken care of. So after noticing my return wasn't being completed, we realized he went to the wrong mailbox center! I went in to ask the woman about the mistaken drop off! She said "nothing is here" she didn't bother to look around to search or offer ANY EXPLANATION!! It was dropped there -so it's there somewhere or other coworkers took it? I firmly asked her are you sure it's not somewhere here -she semi looked in one mail bag -just shook her head "nope nothing in here"! I then called her & asked her if she could look at store video from @10 days ago if I gave her the exact date..she said "I am NOT going to do that" then I told her "OK"and she hung up on me. I consider this theft. I looked at all the Google reviews as well as on here and CLEARLY obvious there's something very wrong with THIS STORE & HER harsh energy she exudes on customers. Something shady about this! Pic of dress below!

they charge two dollars to take a package that you already paid shipping on.that is unethical, and…read moreit's probably illegal!!!

Sierra Postal Center & Mailbox Service

3.8

(4 reviews)

WOW - this place goes above and beyond! I had a package that was supposed to go to my relatives…read moreaddress. It was an Amazon package that was re-routed to this location (his old address). Amazon is tough to get an answer, but this location reached out to me directly and tracked me down to get me my package. This is a phenomenal customer service experience. I would definitely look to this location if you need help with shipping and mailbox services. A+

Email service was cheaper then fax. But nobody gave me prices so remember to ask what the prices…read moreare for the type of service you need when it comes to the postal side of the business. So boom they get only 4 stars for their lack of communication/service fees. Besides that this place has and does what you need when it comes to postal and pharmacy. And at least customer service is pleasant. Just ask for prices!

Xclusive Printing

4.6

(17 reviews)

Top notch work on all our orders, Awesome Customer Service and all at a great price. Keep up the…read moregreat work and Thank you for everything!!

I had an event coming up and my normal printing company could not come through for me on time…read more Xclusive quoted me 3 business days which ran me through the wknd and past my event date. Received a call on Friday that my embroidery was complete! Stitching is great and they really helped me out in a time of need. Thank you for your help!!

The Notary

4.9

(55 reviews)

We used Cari's services today and she was absolutely top notch! We found out on a Sunday morning…read morethat we needed to get a document, signed and notarized by a family member who was a patient in the hospital. She got back to us right away with her availability and a price and could fit us in that very same afternoon. She arrived on time and everything was quick and painless. She was absolutely delightful.

Cari was quick and efficient would highly recommend! Pricing was in line with other notary's in the…read morearea. She was available for me to come to her house to get my documents notarized. Two thumbs up for The Notary (Cari)

We'Ve Got Mail

3.3

(12 reviews)

Really nice store in Downtown Rialto. Great customer service. Anyone shipping packages via SpeedX…read morethis is the place for you. I recommend 100%

Been coming here in years for printing and notary needs. Very warm and friendly reception by staff…read more Place clean and organized. Bulk of business is mails and packages.

Alexia Notary Public

5.0

(25 reviews)

Alexia is great! the second time we called her in we had a last minute change that caused us to…read morekeep changing our appointment. she was so patient with us throughout the ordeal!! super experienced and kind, even my 92-yr old mom trusted her lol

Found Alexia on yelp I reached out to her and she was super accommodating to my and my parents…read moreschedule. She was bilingual which was a plus in answering any questions my parents had and extremely patient with them as they signed the documents needed. I would certainly use her again and am as they are more docs to take care of. Highly recommend her. Her pricing is reasonable and a wonderful person to work with. You won't go wrong calling her for anything you need notarized.

Wrap Legacy

5.0

(109 reviews)

The crew at Wrap Legacy were amazing! I see why they continue to get 5 Star ratings. They removed…read moreand totally fixed a bad wrap job from another company. They promised a completion date and were finished prior to that date. I would recommend Wrap Legacy to anyone wanting a professional quality vehicle wrap at a very reasonable price - our Mercedes looks awesome!!!

Great service; friendly and very timely. Really appreciate their extra mile to help customers!…read moreWraps look awesome too!

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The reviews below are not factored into the business's overall star rating.

Kaylen G.

0

2

0

4 years ago

This UPS store location is AMAZING! Especially Erik & Karina. They were so so helpful, kind, caring, and patient in helping me with my (what was believed at first) lost package. I appreciate everything they did for me, & I will definitely be going to this UPS store location if I ever need to ship or return anything. Most definitely recommend, they are awesome! read more

Debra M.

0

1

0

3 years ago

I normally make many Amazon returns at the store, and each time that I've gone here, the clerks are always very professional, courteous, and patient with me. Today the clerks Nora, Justin & Erik assisted me, and always they were very helpful. I would recommend this store to anyone looking for a UPS Store, and I will always continue to give them my business. read more

Brian R.

0

2

0

5 years ago

Quick, professional & friendly service. Keeanu presented me with options as I was shipping to different areas and provided me with the best possible options for each. A much better experience here than at another location which is closer to my home, but I choose to travel the few extra minutes for more personalized service. A+++ read more

Marco C.

0

2

0

3 years ago

I'm really glad to say that this store has the nicest and most helpful customer service out there! I had a great experience the other day with these two employees Erick and Aubrena made my Ups experience go really smooth. thanks again I'll definitely be using this store as my favorite UPS store read more

Petee G.

0

2

0

5 years ago

As soon as I walked into the store I was immediately greeted by a warm and friendly staff. Victoria and Jenn helped me ship out my mail and answered all the questions I could think of. They were both very helpful and I'm so grateful to have a great store close by my house! read more

china w.

0

1

0

5 years ago

I was so satisfied I will use this place every time I drop by they're going to get so tired of me cuz they were so good to me. and I'm going to just blurt his name out his name Mr. Luis UPS the UPS store in Rialto get over here quick and get your business done. read more

Skylar N.

0

2

0

5 years ago

i came in do ship something out and i had a young man help me out i cant remember his name but the service was awesome! the store is clean, and the staff is really friendly. i am making this my go to place thank you guys for all your help. :) read more

Peter G.

0

1

0

4 years ago

I went to the ups store today to ship a package for my first time and I got helped by keeano and he was very helpful with my and my first experience. Thank you keeano, much appreciated read more

Esmeralda V.

0

1

0

5 years ago

I received great customer service from Erik! I went in to make some copies and he was extremely polite and patient when making over 40 copies. I would definitely go back there. read more

Elaine S.

0

15

4

5 years ago

Nice & fast. Staff was Very helpful when I went to drop off. All 3 employees helped, was empty though maybe that's why it was quick lol. Also the store was very clean read more

Carlee F.

0

1

0

5 years ago

Keeano was super helpful with my overnight air order. He was professional, kind, and efficient. I appreciate his devotion to good customer service! read more

Abby J.

0

1

0

5 years ago

clean store, nice staff and excellent service! felt safe about the guidelines being followed during COVID! Jenn was super helpful :)

Emily L.

0

1

0

5 years ago

so happy to have a ups store so close by with such excellent service, super sweet staff! big thank you to Noemi and Jenn !

Giovanni G.

0

5

1

4 years ago

Steve is great! Very kind, attentive, and always has a great attitude. Great service!

The UPS Store - shipping_centers - Updated August 2026

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(159 reviews)

We had a family emergency while on vacation and needed a package rushed to Hawaii ASAP on a Friday…read morehoping to get our package by Monday. Unfortunately, my Mom who was graciously able to help get the package to this UPS shop in time, had the wrong hotel address. I ended up having to call the store and try to get an address change but their system was down at the time. It really felt like everything that could go wrong was going wrong! I am so thankful for both Mylah and Karina who were stuck dealing with me! They were both so helpful. They were able to locate my package at their store, re-package it for me in a more secure box, and get the address adjusted! These ladies saved me in a huge way!! It's so rare to come across people who show that level of service. I just wanted to show my appreciation for their amazing service today!! Thank you ladies!!!

I lost count as to how many times I frequent this location…read more It's conveniently located off the 210 fwy . Citrus exit. I run in to drop off my Amazon returns in the USPS drop cart.

PostalAnnex

(42 reviews)

This is the go to spot for any of your shipping needs, other places just can't compete…read more The service is always quick and easy and the staff here is always so helpful and just makes everything a breeze.

The we're very informative and helpful in every way. I am definitely coming back for all my…read morebusiness and packaging needs

Package Depo

(25 reviews)

The people here are always friendly. They offer a lot of different services like banners, notary,…read moreand shipping It's nice having a place like this in the neighborhood

Best business!!! Family owned and came through for me last minute with my step-daughters fathead…read morefor her graduation!

Amazon Hub

3.5

(6 reviews)

Had to drop off a return. I personally don't like the hub option because it's not convenient to…read morewhere I live. I have to drive into the next city over. Outside of my personal opinion about location the process is easy. You go into the building and scan your QR code. A locker opens up and you put the item in and close it. After that it sends you an email confirmation. You don't deal with anyone because there's no one to assist you if you needed help which is also an issue for some. The quality of the service is ok because it's simple. The value is good because there's not cost to use this option.

Super simple to do a return with the lockers! I wish they had this closer where I live though!read more

Staples

(119 reviews)

Amy noticed the placing of my image for a sticker was placed wrong, she called me to let me know…read moreand ask if I would like to place the order again. I said yes she asked for the image sent it through email and she fixed it perfectly ! I appreciate her taking the time to do that it meant so much and they came out perfect because of her Also when I arrived to the store I got there right when they closed (I thought they closed at a later time ) Thankfully Robert came to the door And asked if I needed something, I was able to get my order so grateful for Robert ! Thank you

I placed an online order for some stickers, super easy and the website gives you the day and time…read moreyou can pick up. I got a call from staples that my order would be ready sooner and I can pick it up anytime after that certain hour. Customer a service was amazing both on the phone and at the store! The quality of the stickers was amazing too! I will continue to use staples for printing needs! They also have party city inside staples!!!

Post Arena

(47 reviews)

They never answered and to me a business that doesn't answer their phone is sending the wrong…read moremessage-

The staff at Post Arena are really nice and easy to work with. Every time I stop by, they're…read morefriendly and quick to help. It's super convenient having everything in one place--shipping, notary, and printing--so I can get things done fast. Definitely my go-to spot in Rancho!

Bloomington Blueprint

5.0

(10 reviews)

Very kind and friendly. Easy process to get your things printed. Their prices are very fair and…read moreaffordable. Also a decent selection of pens/ pencils and extra accessories you might need.

Highly recommend. I printed some documents here, this place is lovely! Very kind friendly and…read morehelpful

Copy Plus

(54 reviews)

They are helpful and quick to do a job it's my place to go. It's located inside the shopping centerread more

I had an extremely disappointing experience with this print shop. I spent a significant amount of…read moretime organizing and preparing approximately 50 documents and emailed them as instructed for printing. Instead of receiving the services I requested, all of my documents were allegedly shredded, causing me substantial inconvenience, frustration, and loss of time. The lack of communication and professionalism throughout this process was unacceptable. Important documents that I entrusted to this business were destroyed without my authorization or any reasonable opportunity to correct the situation. Additionally, I felt that I was treated differently and unfairly during my interactions with this business. Based on my experience, I left feeling disrespected and concerned about how customers are treated. I would not recommend this business to anyone who needs reliable document handling, professional customer service, or respect as a customer.

We'Ve Got Mail

3.3

(12 reviews)

Really nice store in Downtown Rialto. Great customer service. Anyone shipping packages via SpeedX…read morethis is the place for you. I recommend 100%

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