We had a family emergency while on vacation and needed a package rushed to Hawaii ASAP on a Friday hoping to get our package by Monday. Unfortunately, my Mom who was graciously able to help get the package to this UPS shop in time, had the wrong hotel address. I ended up having to call the store and try to get an address change but their system was down at the time. It really felt like everything that could go wrong was going wrong! I am so thankful for both Mylah and Karina who were stuck dealing with me! They were both so helpful. They were able to locate my package at their store, re-package it for me in a more secure box, and get the address adjusted! These ladies saved me in a huge way!! It's so rare to come across people who show that level of service. I just wanted to show my appreciation for their amazing service today!! Thank you ladies!!! read more

I lost count as to how many times I frequent this location. It's conveniently located off the 210 fwy . Citrus exit. I run in to drop off my Amazon returns in the USPS drop cart. read more

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I haven't been to this location but they were very helpful, quick and we were in and out in less than a minute! That's how ya want it to be! They taped up my falling-apart-package and put my label on and everything!!! Great and friendly service! read more

The UPS Store - The store front - Shipping Centers Near Me - Fontana, California

I always come to this ups store that is down the street from my house and have always had efficient customer service but i did not have a pleasant experience with chelsea she was rude and not very helpful. read more

They were super helpful, so many people that can help you, place was spotless, customer service 10/10 definitely would recommend for other people to come for any reason :) read more

This UPS location is always so fast and organized. Today I had to do a return on my lunch and the manger Adrina was so nice and quick!!! Will definitely be using this location as my primary UPS store. read more

I called in advance for a live scan and was told I could walk in for a live scan, no appt needed. I arrived about 20 minutes later for a live scan and was told they cannot do it because there is not enough coverage! Not only did they waste my time, they wasted my resources (fuel to dive there). I do not recommend this place!! I recommend you go elsewhere for service needs! read more

Jennifer was awesome her service & helpful with purchase ! She also informed me of your new promotions which was awesome for future packages ! read more

Jennifer was sooooo helpful, kind and such a baddie!! definitely check this place out!!

This location has been the best ups store I have been to in a long time. It is very busy but I was greeted as soon as I walked into the door and helped shortly after . Mylah was a very helpful associate and provided me with other options that I can definitely come back for. Great to have her on your team! read more

Needed passport photos in a pinch and stumbled across this UPS store. The service that Brittany provided was great, she's so sweet! My pictures came out looking great. :) read more

The UPS Store - Passport photos! - Shipping Centers Near Me - Fontana, California

I recently visited UPS Store and was thoroughly impressed with friendly staff members. I'll definitely be back!

I came to return " happy returns " supposedly I should not packed the items but the lady manager made me packed both items . Another issue is she didn't give me a receipt for the larger package and told me she couldn't do it coz she said she scanned it twice. Now , the smaller package I already received the refund but for the bigger package, the company said they are still waiting for it to be drop off . It's not right that she made me pack those items in the first place but to not give me a receipt purposely and lose those items is not acceptable. read more

Mylah is a great customer service rep! She helped me out with shipping and Amazon returns. She explained everything to me very well and I felt happy with my experience at the ups store read more

I want to take a moment to recognize the amazing staff at UPS, and especially Adrena, the manager, for their outstanding professionalism and customer service throughout an important and time-sensitive matter I've been handling with court documents. Adrena demonstrates excellent leadership and training -- her team is well-prepared, attentive, and always willing to go above and beyond to solve problems quickly and effectively. She personally ensured that my documents were handled with care, deadlines were met, and every detail was double-checked to guarantee results. This location truly sets itself apart in the Inland Empire. The level of dedication, professionalism, and customer-first service I've received here is top tier. In an age where great customer service can feel rare, Adrena and her team are proof that excellence still exists. I highly recommend this UPS store to anyone seeking reliable, professional, and trustworthy service. read more

I went in try and return something. One of their associates advised me that I need to buy some tape because the tape I put on the box it wasn't sufficient. She told me they'll sell it to me for five dollars just to tape up a box of box probably just one strip of tape, but I guess I will never go to the store again that customer service. Don't know how to treat a customer wouldn't recommend it to anybody who individual doesn't know how to do her job. read more

Went there for a book of 60 cent first class stamps. I was charged $20 instead of $12 for government stamps. What a Rip Off!! Never again. God only knows what they mark up on handling packages. read more

My favorite ups store. I frequent this store to drop off my returns or send out packages. Mylah always greets us with a smile, she's friendly and has great customer service. read more

Worst UPS ever. They charged me to tape my box up. Why???? She told me it's because my box is big and that she should have charged me two times as much because the box was two times bigger than the usual. I have never been to a UPS that charged me for something like that. WILDDDD TIMES... read more

This UPS store is convenient and the staff is friendly. I have been going to this store for years.

Improve the telecommunication end and make it more user friendly, should not have to talk that many automated messages for a simple question. read more

Mike was so welcoming and helpful! As soon as we walked in, we can tell he made managing the store seem easy (in my experience of managing, it's everything but that). He made our return process so easy, and recommended other services they offer. Thank you mike, we'll be using this store from here on out! read more

I love this UPS store! Everyone is always so friendly and ready to help. The manager, Adrena, is amazing and knows how to run her store. Thanks for your help! read more

I had some packages to return. I'm an avid online shopper and sometimes things just are the wrong size, are broken, or don't meet the quality standard. So, I stopped by this UPS store to return a couple packages. I totally spaced out and didn't think about UPS being closed on Sunday's! Oops. My bad. No worries though. I came back the next day- Monday to ship my returns. They have all the things to box, tape and send off your stuff. I don't have a printer at home and needed to print off the shipping labels. You can login to the compute and pay a small fee to use it for 5 minutes. Then it is 50 cents per each shipping label you need to print. I think total, I ended up paying $20 to get my returns boxed, taped and labeled correctly for shipment. Not bad at all. read more

I always go to this location when I'm in town with my Mom to complete all shipping needs! It is located in the same parking lot as Coffee Bean & Ralph's with plenty of parking around. Shop is clean & the customer service is always excellent! read more

I said I needed to print one sheet of paper and clerk asked if it was a shipping label I said yes. She proceeded to print it out and with Godspeed stuck it on my box and charged me $4.50. (The total for print and pack service) I just wanted to pay the $50 cents to print a sheet out as I had brought an entire roll of tape inside to do it myself and save me a few bucks. Lol I guess next time I (and you too) need to emphasize that I don't want them to stick it on the box. read more

Just a heads up. I was in there yesterday to ship a box, not a large one and the prices were quite expensive. I needed my small box there by Thursday. She gave me some quotes but I took my box to another UPS store. The price to ship was less than half of what I was quoted here in the Fontana store. So you might want to check around other UPS stores and see if the price difference makes it worth your while. Oh and the pkg arrived today!! read more

I wasn't planning on going to this particular location to return a couple of Amazon purchases, but I was in the area and decided to stop in. There was no line and I was in and out of the store in a matter of minutes. I could not have been any easier! Added bonus: the employee who helped me was super friendly and efficient! read more

I came here to do a store return. Right away i was greeted by a friendly young man. He was above and beyond helpful. And made the experience fast and easy. And the lady at the register as well. Will be coming back here for future package deliveries. The store was very neat and clean inside. And organised to keep safe social distancing for employees and customers. read more

The UPS Store - Shipping Centers Near Me - Fontana, California

Unfriendly, put me on hold for 15 minutes until I finally hung up. Have waited in store while manager helped me, then stopped without explanation while she helped someone else. read more

Everyone there at the ups store was very friendly and nice especially Yessi I go almost every week and everyone greets me when I come in.

Olivia provided excellent customer service during my visit! She was friendly, attentive, and made the entire experience so much better. Her positive attitude really stood out. Thank you, Olivia! read more

I called a few UPS today who basically said they were to busy to help me. I was greeted promptly walking in the door by Benika. I explained what I needed and she sure we do that. She explained the size box and the cost. The manager Adrena was also assisting the transaction as it wasn't extremely busy yet. I'm sure they have rushes as my old UPS store in Upland Xa had. I miss that store since recently moving here. No hidden fees no surprises.,just good old excellent service from a place I have known and trusted over the years. I think this UPS will soon be a star in the community again. Keep up the great work and keep the mail going. read more

The UPS Store - Package to be shipped - Shipping Centers Near Me - Fontana, California

I hate dealing with Amazon returns through UPS!!! I am now decreasing my business with Amazon as well for making me deal with UPS!! Always an extra charge for boxes!!! Even though it says you don't need a box!! They charge as much for a box as they do to ship it!!! Ugh! I hate dealing with UPS read more

Not the easiest shopping center to navigate around but this has got to be one of the best locations in the area solely for their excellent customer service. Clarivel and the other girl with the long black hair are ALWAYS so friendly and welcoming no matter how busy they get. read more

My favorite UPS store. All the employees are very helpful. Especially Aline, who's always friendly professional and helpful as well. This is where I come to return all of my Amazon products, because of their efficiency and great customer service. Highly recommend read more

My husband and I come here periodically. The staff here are always really friendly and efficient. Came in recently to have passport photos taken and the two girls at the front desk were really personable and helpful. Will definitely come back to this location. read more

Horrible customer service rude people working there with no customer service. Walked in both women ignored me and took them 2 minutes to finally ask if something then proceeded to give me attitude while doing sn amazon returns. read more

This place is close on Sunday !! It took a long ride and disappointed Please change the operation hour read more

I wasn't expecting the store to be SO busy at 1:30 in the afternoon, but I waited patiently and observed. I noticed a notary service done expeditiously. I also saw a woman hold up the line waiting for a fax to come through while everyone in the line commented she should step aside to wait; that never happened the entire time I was in the store! Only one young woman was helping most of the line. Once I got up to the young woman, I handed her my Amazon return slip and small table runner. She told me I needed something to put it in. I told her it came in a large box with other items. And that the Amazon instructions said to bring it to the UPS store with label, no box needed. To which she snapped back that I didn't fully read the instructions and she could charge me $2 for a plastic bag to put it in. I politely questioned her about charging for a free return that Amazon's instructions clearly said to just bring the label and the item. She snapped back at me. I kept my cool but left the store VERY unhappy!! read more