Stopped in to drop off a package that needed to ship out via UPS. The package I was shipping is a medical package so it comes with a receipt and print out for records. The quality of service here is great. The people working are always friendly and greet you when walking in. The location also has moving items, mailing items, and printing/faxing available. The value is ok if you need something quick and convenient. There are other places that may be cheaper. Definitely check this place out if local. I chose this place for all my Amazon returns because it's convenient. read more

The UPS Store - Inside - Mailbox Centers Near Me - Rialto, California

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I was a mailbox customer at UPS Store #6941 and have spent more than a month trying to get answers regarding a package that was scanned into the store and then could not be located. According to tracking, my package was scanned into the store on 4/16/26, and I received notification that it had arrived. When I later attempted to retrieve the package, it could not be found. An investigation was opened on 4/28/26. From that point forward, I communicated primarily with the store manager, Ally, and received a series of conflicting explanations regarding the status of my package. On 5/5/26, I was told that the package was still under investigation and that documentation was being reviewed. However, I later learned through UPS that the original investigation had actually been closed on 5/4/26 because UPS had determined the package was delivered correctly to the address on file. Despite that, I continued receiving information suggesting the matter was still being investigated. At one point, after I expressed my intention to escalate the matter to corporate, I was told that the package would be "redelivered" to the store. This immediately raised concerns because the package had already been scanned into the store on 4/16/26. I later contacted UPS International Claims directly and was informed that the statement that the package was going to be redelivered was false information. When I brought this information to Ally's attention and requested clarification, communication from her stopped completely. What makes this situation even more frustrating is that I was told Ally had spoken with the claims department and that the package remained under investigation, despite UPS records showing the original investigation had already been closed the day before. Since then, I have repeatedly requested updates and clarification regarding: * What happened to my package after it was scanned into the store * Why I was given conflicting information * Why I was told the package would be redelivered * Why the status I was being told did not match information provided directly by UPS I have also repeatedly requested contact from management and ownership. Multiple employees have told me they would notify Ally and have her contact me. I was told again recently that Ally would reach out. She never did. To date: * I have not received a clear explanation regarding the chain of custody of my package. * I have not received answers to several reasonable questions. * I have not been contacted by the store owner. * Ally has stopped responding after I questioned the discrepancies between what I was being told and what UPS Claims told me directly. I understand that packages can be misplaced and that investigations take time. My issue is not simply that a package went missing. My issue is the lack of transparency, the contradictory information, the lack of follow-through, and the complete breakdown in communication once I started asking difficult questions. As someone who receives time-sensitive business and promotional shipments, this experience has been incredibly frustrating and has significantly damaged my confidence in this location's package handling and customer service practices. read more

Friendly staff and fast service. I used their service for Amazon returns . With their quick service there's never a long line read more

I returned a DIRECTV cable box at UPS. There was a line out the door and three women staff. One was on the computer and two were helping customers. I approached the woman on the computer and asked if there was additional help and she said no, they only had two. She didn't give an explanation as to why she couldn't help, but I gathered she had a supervisorial position. During the holidays, it's probably a really good idea to have additional help. It was a very long wait. read more

Well, today 911 at around 2:19 PM we are young lady short Hispanic lady her attitude just terrible unprofessional and besides that she's still a customer service with a earbud in her ear so she's listening to music ignoring customers read more

Terrible customer service. Extremely rude. Horrible attitude, NO patience.. just find a different UPS store with employees that are nicer.

Thank you to Allie She was a silver lining to a difficult situation...she made what I thought was going to be stressful easy and stress free...I really appreciated her customer service read more

Amazing work they do every day and they are so sweet they always make sure to keep good vibes they always make sure that they greet you read more

This place sucks and the workers don't know anything!!!!! I will never order for pick up here ever again. they make it hard purposely just to pick up an order read more

The ladies here are always so welcoming and helpful. Special shout out to Ally! She went above & beyond with her customer service! She spent a good 5 minutes helping me fit an item in a box lol. She deserves a raise!!! read more

Honestly the girl was great the first few times then gradually started to not like serving me.. i bring in alot of packages with prelabels on them. I am very polite, i say sorry and thank you. But i have seen them twist their mouths when i walk in and sigh bc of my packages. Not only that i was dropping off a amazon return which was damaged box and missing item which is why i was returning. They said they will charge me 5.99 for packaging fee when the box only needed 1 piece of tape literally just one... but the two young ladies "helping" me were talking to each other and making small inner jokes like come on where is the professionalism... ive said nothing before when they were texting and scanning things in or yelling at each other on some joke across the room. They twisted their lips and pointing at the box, asked other lady the manager, sitting down "um right, we need to charge them for this?" And the other lady didnt even look at me just said yeah its a big box needs tape. Mind you the usable tape was right next to her literally 2-4 inches away and i had to ask well why cant i use this its only one piece of tape needed and she said that would be 5.99. Only worker i think is nice, professional and overall hard working is hispanic lady with glasses. Honestly my ups experience sucks bc of this store. Even more upsetting when customer service says its about quality products like pleaseeee it was a piece of tape not a box or "expert" needed to put tape. Common sense and be fair not to dismiss my review. I understand packaging stuff is expensive but for a BIG company like ups one piece of tape shouldnt be a problem because ive seen them help people with materials no questions asked so this was more bc they didnt want to help. read more

The UPS Store - Ready to use tape but they said they wouldnt do it unless they charged 3.99 - Mailbox Centers Near Me - Rialto, California

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I come here for shipping, printing and most important, notary. Always efficient in what they do, great friendly customer service. Brittany and team are the best. Thank you for great service. read more

I came and needed a lil extra help with 2 of my 5 items I was returning. The team member was super nice and helpful. Her name was Evy I think. Shout out to her. She really takes care of her customers. She went above and beyond. Great customer experience. read more

Nora helped me at the store And let me tell u I came in all over the place She assisted me the whole way Which pricing Professionalism The team work at this location is amazing Keep it up ladies read more

This UPS Store is always willing to help with great customer service. The Manager, Brittany was very helpful throughout my packing and shipping process. She helped me package my awkward shaped items and ensured that I was getting the best shipping rate possible. Thanks Brittany! read more

I sent out a package on February 19th My package stated delay . I called several times until Brittney the manager mentioned she would file a claim and I should expect to get a refund unless my package is found . She had mentioned to call back Thursday for an update . I called on Friday March 8th and the store associate told me Brittney was no longer there but she would get in contact with her and to call back Monday It is now Tuesday March 12 and I call for an update and I am told the store was bought by a new owner and they would get in contact with Brittney. I calm back then I'm told I have to call 1800-877-1760 to file a claim . My goodness it almost a month . So I called this number and they informed me the store has to file it I merge the calls and the associate tells me the owner is busy and to expect a call back . AT THIS POINT THE STORE IS AVOIDING THE SITUATION! Horrible customer service and lack of communication !!! read more

Slow service.. one of the cashiers kept running out looking for an employee to take her some gloves?? There is a line what is going on here?

The printing prices from this place are ridiculously inadequate for printing one single black & white sheet, I asked why if the price and the Teenager at the front said "Cause you are sending an email" ! ? In my mind I was like well, I got unlimited cell plan and I don't pay extra for the apps or email I use, then I realized that I'm paying probably for the internet services this UPS store uses; then I thought it's probably the labor time the teenager at the front took to search and print my email. Still $ 4.26 for one single print is Too Much. I don't recommend this place for printing purposes. read more

The UPS Store - Receipt - Mailbox Centers Near Me - Rialto, California

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always friendly and efficient. Provides cost and service alternatives. I have been using them for years.

This was the second time we've been here. Both times were outstanding! The people are fast and friendly! I highly recommend this store. Fernando was so kind. read more

This UPS has always been extremely helpful, kind, and passionate about helping all of their customers. Every visit is always amazing. The staff is so helpful, informative, and just happy. Plus the manager, Brittany, is awesome! She is definitely leading a great team here. Definitely recommend any and everyone to come here for all their needs!! read more

Thanks for being so sweet and friendly I always get the best of the best to help me The Store is clean and ready to wait on their customers. Happy Juneteenth read more

Great customer service! Came in for a live scan and Brittany was really sweet, and proficient. Overall great experience

Brittany the manager is always so helpful and courteous she always goes above and beyond for all the customers in her store including me. The store is clean and the services are fast. Please evaluate brittany for upper position or management she is something special and deserves this review read more

The UPS Store - Mailbox Centers Near Me - Rialto, California

Great customer service! Went in to send some packages. Have to say thanks to employee Diane for answering my questions correctly and helping me out with my packages. She did an amazing job and showed me people still care for others needs while sending my orders. Definitely will be coming back! Thanks Diane once again. read more

From the moment you walk in you are greeted with professionalism. Took my mom to get a document nortized and the nortary girl was awesome, we them had to have documents faxed. This girl (only tiny / short one there, should of got her name) was so super patience with us. My mom was given the wrong fax number and we were never rushed as she and the rep's attended other customers. Once we got everything correct she re-faxed the documents. If I lived in Rialto I would give them 100% of my business. To the owner just want you to know the crew that was on staff when we arrived was amazing read more

The UPS Store - Great place to do business - Mailbox Centers Near Me - Rialto, California

Poor printing service. Overpriced and under delivered. Charged the full price for a terrible print job. Tried to charge for card stock but due to not having card stock gave me regular paper. Printer printed white border that was not on document. Charged 3.99 just for emailing my print job. Will never use them again. read more

Thank you to; Nora Samantha Matthew Clarissa Jose All of these staff members were AMAZING. it was their professionalism, helpfulness and kindness that stood out. They should all get raise. They even went above and beyond. There was an older lady that came in a wheelchair. They offered assistance. They spoke to her and were so helpful to her too! These/your 5 workers are very special and I pray take care of them. I two was waited on and left with my project completed and it came out well. They are true assets to your business. I will be back. read more

I absolutely love this location. Service is always friendly and fast. My two favorites are Nora and Samantha. I absolutely dread going to the post office, I love shipping from this UPS store location. read more

Don't come here, extreme waste of time dealing with these "informative" women who work here. VICTORIA had a grungy attitude from the moment I walked in and went on about how certain things all of sudden didn't work or was "out of service". If you don't enjoy your job, then QUIT!! I will be traveling further to the next mailing store because they just lost my service for GOOD! Horrible customer service, horrible experience, horrible way they are running things! Management needs to know what's going on in their store while they're not around. read more

They close earlier then their times say. I wanted to go print a document and I got there a little before closing time and they had already closed with customers still inside. read more

I absolutely love this location! Nora is always so helpful and so friendly. She is definitely a gem in this store!

My gratitude utterly exceeds my vocabulary. Because of an oversight at my church, I found myself in need of last minute printing for a memorial service program. Nora at this UPS Went out of her way to help me. I emailed her the document for printing but I used oddball fonts so the formatting was so far off, a lot of the wording was truncated. Nora took the time to reformat my document and then make sure it printed correctly. I could not be more grateful. This level of service is nearly obsolete and was deeply appreciated at a difficult time such as this. Thank you Nora! read more

I went in wanting to get some papers printed out out my email. Sarah was very patient and was able guide me through the process. She has great customer service! read more

I went to mail something back to Amazon ... thank you quick drop off and I was off speedy service with a good day

I have been a customer at this UPS Store since they opened 2years ago and they have been my go-to for copy, printing, emails and shipping. Any other time I would give them 10 stars if possible until my last visit when I was helped by a Man I believe is the owner. I had been paying one rate for emailing and printing shipping labels. During my last visit during my transaction which he assisted me with it time consuming, he was clear on how to get done what I needed and when one of his Fabulous and knowledgeable employees step and resulted my problem in a timely manner and prepared to ring me out he stepped in and quoted and charged me different prices, called another store for information instead of charging me what I had been previously charged and figured any errors in fees at another time. You should be as professional as you're awesome staff. read more

Needed to ship my package. Looked online entered all my dimensions and weight and got a price of $17. Went to the UPS store to have it shipped and they told me it would be $80 to ship. The lady behind the counter told me that they are a franchise and they do not go by UPS online prices. Waste of time. Ended up going to USPS to ship my package instead. read more

Hello!!! This location is great. This worker Erick had amazing customer service and he was very nice and helpful, but most of all he was patient with me. He is a very good employee and I really appreciated his help today. Thank you Erick for your hard work and wonderful customer service.!! read more

Not a good experience the manager who is in the morning had such a bad attitude and shouldn't be working in customer service.

I went to print and making photocopies through my email address. Classical and Nora, made the experience fast, easy and accurate. With no time I walk away with a smile on my face. They even provide me with a UPS information on donating for children who are in need of school supplies. In short, they are model of customer service in UPS store. Thank you for your service, you made the experience they way it was supposed to. Go ahead Clarissal and Nora, You guys are awesome!!!!! read more