Just received a package with my address, but not my name. This package is not for me. It belongs to someone else. Her Name is on package. Called Post Office, but no answer. I opened it because I was expecting a package. The package is Sees candy. It was sent priority Mail. from Diamond Bar, Calif. I taped it back up. Now what. read more

Staff are polite but there is rampant "inside job" mail theft at this location. In October I had a check I had written and taken inside this post office to mail to the Tax Assessor stolen and deposited. My bank flagged it and called me to ask if it was supposed to have gone to someone's personal account. No and this is a felony level amount of money. I was able to get the money put back in my bank account and pay my property tax at the deadline. Fullerton PD doesn't care (told me that since the money was credited back, there was no crime) and no one answers the phone at this post office. Calling the US postal inspector's office is voice mail hell so there is no avenue to report these types of crimes. Unfortunately, I do still receive some hard checks from stubborn sources that won't get with the latest technology and they are showing up on USPS Informed Delivery in my emails in the am, but not making it to my mailbox that afternoon when I meet the mail carrier to get my mail so it won't be stolen from the mailbox. A whole different problem. I have has several checks I have sent or that I am supposed to receive get stolen inside of this post office and it has been going on for the better part of a year. Ridiculous. read more

I received a message stating that USPS attempted to deliver my package and that a notice was left because no secure location was available, however, NO notice was left AND I was home ALL DAY (due to the COVID quarantine) with the curtains wide open in my home, with plenty of "secure" locations on my front porch to leave the item. I've heard of USPS falsifying scans before because supervisors want their carriers to return to their office sooner, and as a customer I don't appreciate falsifying documentation at the expense of me being lied to about the delivery or delivery attempt of my package. read more

No help on missing priority box! I dropped of here. Was promised a call that I didn't get! Had to call back! Got some Mary and hung up on me! Call back and got no where with an Angelia. Done everything the USPS website asked as in tracking, claim, and know I have been on hold with Tech line for help; for 41 minuets and counting! read more

US Post Office - Post Offices Near Me - Fullerton, California

I sent my rent out to my landlord in a check form across the country. I bought the express service which should have delivered in one day. My landlord hadn't received it even 5 days later. I was stressed. Worst part was I lost my receipt with my tracking number. I frantically went back to this post office and kindly asked the nice lady behind the desk if they might be able to retrieve a record of it some how. (Small lady with dark hair & dark glasses) she just stared at me blankly and said that without a tracking number, she couldn't help. After going through my purse for the hundredth time, tearing up my car looking for the receipt & getting an ear full from my husband, I reluctantly decided to come back in the afternoon to look for the representative that helped me when I sent the package out. To my relief she was there that afternoon and said. " Oh yes, I remember that package, give me a minute" she went to the back and came out with an original sheet of my order!!!! Her name is Connie, she is consistently kind and helpful but last week, she saved my life. I'm so thankful and my husband didn't have to kill me over the lost tracking number. read more

The post office is still open don't be scared. In OC I really don't see much threat from covid-19 as compared to harder hit areas of the country. If you have a question or mail that needs to be addressed in person, stop by because there are plenty of people that were in line. read more

Needs more customer Service and more courteous tellers..Just feels like all the tellers here I have bad attitudes and don't like their jobs except for Connie read more

I have been to this post office to mail packages so many times over the past few months that I've lost count. They have always been friendly and efficient. When things get a little too busy, an Employee comes out and ask if anyone is just dropping off packages (without receipt) and if so, they take care of them for you. This location has a designated parking lot, so that's a big plus. I've never had an issue with parking. So, overall, this location is great. read more

If I could I wouldn't give this place a star at all. This is my first review and unfortunately it's because this place is terrible. My package is missing. My roommate was home and there was no knocking on the door at the time they said the package was delivered. I checked the front door, my mail box, the leasing office, and my package is no where to be found. I spoke to an Asian lady on the phone. Her name is Liz or something like that. She cut me off multiple times. She said that we played music loud, or that we weren't home that's why we didn't hear knocking. She was basically telling me I lost the package that I never received. I just called to try to see if there's anything I can do about my package. But she was so rude about the whole thing. This is the first time someone from costumer service spoke to me so rudely! read more

Edith and the older gentleman that helped me were seriously amazing. The passport center lost my application and we had quite a complicated transaction to go through due to this and Edith and her co-worker helped me leaps and bounds. I didn't catch the older gentleman's name who helped me but he was very kind and helpful! Seriously these two deserve a raise. They even had a long kind and they were very kind to everyone and made my experience so easy. Thank you!! read more

I typically dread coming here, but sometimes there's no help for it :/ Service has often been slow, but is also often bad - a lot of the postal workers here can be incredibly rude. From time to time though, I'll get a worker that helps me who isn't so much rude as apathetic, which I guess I prefer. I think my favorite postal worker is the Chinese lady that glares at me when I come in by myself, but when I go in with Boyfriend, she treats him like the second coming of Jackie Chan and then just mercifully ignores me. Anyway, you go in, take a ticket, and wait for the other half dozen customers that think they're in line to get pissed at you when your number is called because they didn't realize they needed a ticket. Good times. This post office is located on the east end of an aging strip mall and can be awful to get in and out of. If the workers are rude, the customers are a hundred fold more so! Good luck trying to get out of that lot when there's a log ass line of people to lazy to get out of the car, so they all stop at the drop box at the parking exit, and fail miserably in trying to reach the opening so that they're forced to get out anyway, thus further holding up the exodus of cars. Sheesh! read more

Completely incompetent. Did a vacation hold on my mail. Knowing that they would fail i had someone check my mail every day. Mail was delivered everyday. Losers read more

Called multiple times first thing in the morning before they deliver packages but nobody answered and when somebody finally answered named "stephanie" who is so rude. I told her to make sure to hold my package because the online store i bought accidentally shipped it to my old address. She just said that the postman is not there yet and will leave him a note. I specifically told her and asked her a favor to make sure that to please hold my package and of course they don't really care and the customer service SUCKS! my package was shipped back overseas which i waited for for month just because people there has no communication with bad customer service and does not care!!!!! WORST USPS EVER! I have never rated anyone but this is the worst experience of customer service I've ever had so far in my life that i would not want anybody experience. read more

I know USPS customer service as a whole is literally trash but David who works at this office was so kind and was attentive to my delivery issue. He coordinated with the carrier to find out what happened to my package and made sure to return a call to give practical updates. These 5 stars are not for the USPS but they are for David who was so helpful! :) read more

Normally, I'd give this place 3 stars for the nasty attitude I typically get alongside my long wait... I dread coming here but had to make a trip here for work one day and had such a terrible experience. I had a company check to pay shipping for a couple of boxes, totaling approximately 14 bucks. The sign on the counter says "valid ID must be presented with all checks". I'm an international student hailing from Montreal, Quebec [Canadian] and consider my Quebec driver's license valid since it's a government ID. The lady at the counter didn't seem to agree with me and absolutely humiliated me in front of the various customers waiting. She kept insisting that the ID had to be American, Californian, specifically, and that she couldn't accept the liability that the check would bounce. Really, lady? I'm not trying to rip off 14 bucks from the US Postal Service. SERIOUSLY?! After 25 minutes, checking with a supervisor at my begging, she finally accepted the check and let me leave. I will definitely not be back here, EVER/ read more

We love coming here for the convenience of using thier automated service for mailing packages. It's the most convenient device ever

Tried to ship live fish here it they didn't let. I've been shipping live fish for so long now I don't remember. I know USPS allows the shipments of live fish if packaged correctly, so there wasn't any problem. They wouldn't accept it for some reason so I went to another location and shipped it and they let. This is disappointing because other places had no problem with it. Will NEVER come back here again... read more

This place pretty much sucks. My packages are always going missing. I cannot have my medicine delivered to the house because it goes missing too. I have no problem with UPS deliveries. I even talked to a manager here who said they would hold my packages at the post office for pickup. Guess what another missing package. Like all the other reviewers stated, the workers are very slow. They could care less if there are 20 people in line. The parking is horrible. I just tried calling there to put a trace on my missing package and guess what? No one bothers answering the phone. It just rings. No wonder the Post Office looses money each year. They could care less about customer service. They act like they are doing you a favor by helping you. Ridiculous. read more

Worst service ever!! Mail guy "Johnny" stole my package lied straight to my face saying he hadn't delivered anything to my apartment when I confronted him a day after... and what a coincidence when I went into the office he said he did delivered but forgot where after been only 24 hrs!! Package thief! I think so, they just gave me a letter saying package was lost. Bunch of BS. read more

One of the best services I have ever received from Mary. She was really kind and helped me through all of it. I think is best place to apply passport no need appointment always welcome walk-in . read more

Staff is super helpful and nice fast service, had an issue with a package and manager David was super helpful and patient with me, even though I didn't have any useful information, he's a totaI lifesaver !!! will def be coming back here for all my mailing needs :) . read more

USPS in a 60's design. Same service as any post office but open on Saturdays. I don't know why people come here instead of UPS for packages for all the services you give up, even at a lower price I think UPS is a better value. read more

Love usps no complaints whatsoever. Always faithful. They're so consistent! Since I was a little kid! I used to love getting mail when I was younger, but now I hate it because it's usually bills, BUT THATS NOT USPS' FAULT. Sometimes, they don't always recognize that I have outgoing mail because I have a slot and not a box with a little flag, BUT NO MATTER... Theres a always a drop off box or a usps location nearby. Super convenient. I love usps. read more

Their service is fine. They took out the drive through drop off for letters and small packages and it's extremely inconvenient to have to go in just to mail a letter especially with a baby. read more

Came in today to apply for passport- best experience ever, everyone is super friendly made the process easy.

Not very helpful when you ask questions and make you feel stupid. A couple of the ladies there are very nice, otherwise this is the place to go to ruin your day. read more

Spoke to someone named DAVID about a lost package. He was rude right off the bat and pretended to check on its whereabouts (I could tell he didn't check anything because he took absolutely no time before insisting there was nothing). He provided no information and rudely asked me how he was supposed to help me, as if I'm supposed to know how he can do his job better. My husband called back 5 minutes later about the same lost package and suddenly he was willing to provide more information when talking to a man. My husband called him out on his unwillingness to help me when I called and DAVID straight up pretended that it wasn't him. In an effort to deny that it was him, he said "How could that be me? I'm being helpful now."My husband had heard the entire conversation and called him out on lying, then he admitted that he had spoken to me. Then DAVID LIED about the information I provided him. My husband called him out on lying again, to which he responded "it was just a misunderstanding". No. He clearly thought he could get away with being rude to a female customer, then put his tail between his legs when a man called him back and confronted him. Absolutely pathetic. DAVID said he was the manager here. Hopefully they get a new manager soon. read more

Im not a person who writes reviews but this place needs new staff because they seem to hate thier job talking about to older guys to be specific. They were so rude that i just took my form to fill out and left. read more

As my dad put it, this was the best USPS experience because of the unparalleled care and consideration of the employees. And mind you, it's not that either of us have ever had bad service, we just received a crazy stinking good level of attention. I was a hot mess and needy customer but Oahn (apologies if I am spelling her name wrong) was kind, patient and went ABOVE AND BEYOND. I had lots of questions and had to send 6 packages, 3 of which had to be sent registered mail. She made sure I knew what registered mail meant and that I wasn't overpaying for a service I didn't need. She also helped find boxes, pack items and was extremely detail-oriented. I am thrilled with the level of professionalism and customer service at this USPS location. It is also near some really awesome galbi tang at Doori. read more

Worst US Post Office I've ever set foot in... had to send off a letter today, counter's busy so minding my own business first in line when this woman rudely cuts right by me to nab a clerk's spot! I literally blink and my spot's taken! The next clerk's spot was available after a customer left so I attempt to send my letter with them but *another* woman who was waiting there before me for idk how long just up and takes it saying clerk promised to help her first. Now I'm pretty ticked off I expect common courtesy in public especially involving a *designated line*, if y'all gonna cut the line I'm in, with or without an excuse, what's the dang point of the line?! Only okay part was that postage was relatively cheap. Fingers crossed they don't lose my letter like with all these other reviews, although I'm not getting my hopes up. So not only are the clerks at this location just done with life, the local customers are rude AF. I'd never return if it wasn't so close to uni, thank god I only have to mail stuff a few times a year, and for those few times I will be using MUCH more worthier post offices than this dumpster-fire waste of taxpayer funds. read more

Amazon told me my package was delivered by USPS, and i kept waiting and waiting for arrival. I waited a month and then claimed my refund because i never received my product. (Back in November 2014) TODAY (june) i ordered another package a month ago and never recieved it once again. Made a complaint to amazon. I was in my balcony cleaning because no one ever goes in it and i see both my packages their! I live alone so obviouslly i didnt put it back their. The mailman must have thrown my packages in my balcony because the box was too bulky to be placed inside the mailbox. 1- we have special HUGE mail boxes with keys if the package is too huge 2-you couldve left it at the door 3-you couldve left a note and wouldve picked it up my self. November package was important because they were eye drops! Recent package wasnt as important, bunch of miscellaneous stuff. But still, why is the mail man throwing my packages in the balcony. I called and talked to the manager their but i wanted to make a complaint yelp as well. Ill wait a week and pick up my package from here vs waiting months and not knowing where it went!!!! read more

Honestly hate coming here. The employee that is always working when I go in is consistently rude and unhelpful. I hate being the person to criticize an employee but he has told me a thousand different answers to my questions regarding which boxes and labels are valid for what I try to ship. One day the method I use it's fine and then the next I'm not allowed. Just very inconsistent I will be trying a new post office out from here on out. read more

I recently moved to Fullerton. I was not home when they tried to deliver a package. I went on line to reschedule a deliver. It was not redelivered. I called the national 800 number and after 44 minutes talked to an agent. She rescheduled it for the next day. It didn't come. I almost did not call the local office because where I used to live they NEVER answered their phone. I decided to call them. The manager answered. He was very polite and apologized that there was a problem. He said he would make sure it was resent the next day. It was. read more

Okay, so here's the deal: Most of the customers coming in here don't read directions, don't bother to look the directions on the internet how to mail packages, the come in wanting to get a passport, when they don't have all the documentation. The staff is steady, and smart. But they're undermined by not having enough of them behind the counter. Often, the management --a position gained by doing the least amount of work, but by working the system, has one person circling in the lobby, asking if people have forms filled out, and 2 people behind the counter. Since none of the customers bother to do the most basic reading of instructions, it can take a long time to get anything mailed. Thank goodness for the machines, except that the very same people who don't understand how to mail a package or letter, are hopeless at using the machine. One wonders if perhaps they should resort to sending smoke signals, or maybe just using two cans with a piece of string, rather than making this post office such a test of endurance. read more

As of 4/20/20 the post office on Chapman ave closes at 6pm for PO Box access and opens at 6am. The doors are locked after 6pm

I would give zero stars if I could! The Fullerton postal system is terrible!! The excuse i have a diffrent postman on my route daily? Shouldnt they all be trained?? Went down there spoke to supervisor David he looked me in the eye apologized and said he would personally take care of the incident...well hes full of it too..its been a day and still no answers or the pick up HE PROMISED yesterday! He gave me a phone number to call him personally but guess what NOBODY ANSWERS IT...meanwhile my time sensitive matter is no care of theirs...thanks for NOTHING David and the rest of the Fullerton postal staff... read more

I requested a pickup and got a confirmations number and that is WEC...... for yesterday. they never came to pick it up . I called this morning and all she said was I will talk to the carrier this is the third time in a year that I have requested this service and I have had to take it in myself so the delivery I promised my customer would still be in tact. I am very put out by the blatant disregard the carries have for the customer they have missed placed mail and lost mail and it conveniently turns up in my mail box the next Friday never mined that the carrier stated he handed to a young lady at my door and the tracking number shows it was delivered on Monday and i was standing right there with said young lady as he handed other mail to her but not the item in question is there someone from the USPS reading the reviews or are we blowing off steam Eloise Thomas sew co quilts and more LLC home of the BADU BEARS read more

Worst post office in the area! I know they have failed their audits for mail going out on time. I know this because they had to post the results one time! I just mailed out a 2 day priority envelope last Thursday May 30th, and today, Tuesday June 3rd, it is somewhere in Oakland, CA when it should have been delivered to North Carolina by Monday, yesterday! They are terrible at getting stuff out! The big guy Eric at the counter has been there forever, and other than his robotic programmed statements has no personality at all, just a grouch. I'd recommend Charm School! Additionally, the drive through drop mail box was taken out months ago. I asked Eric about it, he said somebody hit it and it takes 3 months to order another. It has been 8 months now and the area is smoothed over, so apparently never going to happen! Terrible service for a US Post Office. The self service machine just inside the door is the best feature of the post office, as you don't have to deal with any of the counter help, except I have found the bin door locked on many occasion! read more

Service was okay and the place was clean. They got through the line pretty well and I didn't have to wait as long. One thing though, they had missing pens on some of their attached pen holders. It would be nice if they replaced those :) read more

I love this post office! They are always so nice to me and helpful. The service is quick too. I noticed that service gets slow when people don't have their stuff ready to go when they get to the counter. Fill out your paperwork prior to going to the counter. It's faster for everyone. read more