I like this location because the lot is easy to navigate and there are plenty of spots. That being said, this location has the most annoying package drop off box. It is ALWAYS stuck, so if it's off hours and you need to just drop off a package, good luck. The only time anyone who worked there helped me was early before opening and it was the custodian or went and got help. I went after closing one weekday, and I'm talking ten minutes after, and I can see the workers at the counter organizing for the end of the day. I'm waving at them and asking through the door if they could help me or take the package.... Nope. Both completely ignored me. No acknowledgement. Finally after being defiant and standing there, one of them motioned "go around." Go around?!? I don't know what that means!!! So I drove around the block only to see it's an "EMPLOYEES ONLY" lot and I'm not one to break any laws so I just angrily drove off and went to another place closer to work. I wasn't expecting them to work much after hours, just some common courtesy by taking my package or fixing the broken drop off. That being said, I've only encountered the tellers face to face a handful of times and maybe once were they rude. Most of the time they're the ones having to deal with rude customers so I understand their hesitation to help me that one morning.... But i also understand the customers now too. read more

Bad service. They said they open at 8am but no clerks were there. I waited 15mins, a staff walked in with sunglasses and just walked past me even though I said Hi and clearly need help. Terrible place read more

Horrible customer service. Made us wait over thirty minutes for a supervisor, and they never came.

Most of the representatives at the desk are rude, tired, and not very helpful although one lady was very helpful when processing our passports. read more

This branch is busy. They have an average sized parking lot. Came here because a package was reported delivered, but I never received it. Waited a bit in line then they went to check the back for something and came out and told me it was delivered. Never got my package, later spoke with my neighbor and he said they sometimes deliver to the same address but on the opposite side of the neighborhood. It's been weeks now so I guess that package is long gone. read more

I had to mail a return package today 07/26/23. A very nice vietnamese gentleman recommended me to place my items in a bubble pack USPS package for cheaper shipping. It came out to a little over $10 dollars. I was appreciative of his help and consideration to help me save a few bucks. read more

GREAT DEAL and Exceptional PASSPORT SERVICE! You will have to pay a separate Fee $35 processing and $15 for photos. I think you can pay with your bank card PASSPORT experience was EXCELLENT. From start to finish everyone there was helpful and so kind. I can't believe this is planet earth. It's like the Twilight Zone times 10 in a good way...lol... I am honestly shocked because I didn't expect this to go so smoothly. This has to be the BEST Office to get a Passport from. The staff is amazing!!! Thank you read more

I rarely go to the post office anymore. I needed a stamp for a payment that I couldn't make online so I was able to get the stamp on a envelope, I was happy to be able to buy only one stamp and one envelope so I didn't need to keep track of stamps I rarely use. The parking here sometimes gets busy read more

US Post Office - The entrance - Post Offices Near Me - Fullerton, California

It is very unfortunate that I must leave another review. This location has the most unprofessional front office staff and supervisors who seem to have no direction, no drive, and lack the ability to communicate without getting escalate and or talking things personal. Now this is not the first time that I vocalize the issues that I'm having with the carrier NOT being able to take his ot her time to drop off the CORRECT MAIL to the CORRECT ADDRESS. Somehow I find myself looking for my mail on my block...trading envelopes with neighbors is not what I intend to do every week. The fact that the carrier at times does not pick up my outgoing mail...just because it is an extra 7 steps is out of this world . Regional area manager(s) need to look into this...due to the fact that the area and or zone for the most part carriers have made it clear that they HATE this particular route because its too much work for 1 carrier to do and that they are in crunch time...well then, I guess the work will be sloppy and a disservice to this area in Fullerton. read more

It is kinda slow. Sometime many people and some times small number of people. It is better to come late to avoid the line. read more

US Post Office - Worst nightmare. - The photo depicts the interior of a USPS post office, featuring a service counter with various papers and equipment. Behind the counter, there are informational posters on the wall, including one about package contents and another about reindeer. A glass window separates the customer area from the back storage or processing area, which contains shelves and carts. A sign on the counter mentions security procedures for postal customers. - Post Offices Near Me - Fullerton, California

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This is more a shout out to Vincent Tran. Basically my package got lost in transit somehow and he was able to find it. I called the post office after 2 days of the missing package and he answered right away. He said he would help track it down and give me a call. I was reluctant since usps process is slow and unreliable from previous experiences. Thanks to Vincent I have my package! read more

We send in vacation holds a few days before we leave as directed by the USPS website. I've received confirmations of my vacation hold every time, and yet every time our mail is delivered throughout the vacation hold. They always tell us "there's a sub and they don't see the notifications". It's not a sub, it's the same guy in our camera every day. They don't care. My husband went in to complain and they just tell us "if something disappears, file a lost package claim." How about they do their jobs? read more

I wish I could give this place a ZERO star rating. Shipped a package two day on a Thursday to a business in Fullerton from Sacramento. Got notification that business was closed on Saturday and would be redelivered on Monday. That's fine. Monday came and went. No delivery. Had called earlier on Monday and they said it would be redelivered that day. Called Tuesday morning and they reassured me it was on the truck and would be delivered that day. NOPE!! No delivery. They have stayed late after 5 and not there. Was completely livid by Wednesday morning. They suggested I call the business to come and get the package. First of all, I paid for it to be delivered 2-day with insurance. Second, not my job. It's theirs to deliver. How can I come and pick it up?? It's on the truck. The supervisor has promised me it would be delivered earlier today. Before the regular route of the postal worker. Well... nothing. This post office sucks so bad. The postal worker is LAZY and won't do their job. They lie and the package is probably lost. read more

So they're slow to deliver mail and open Currently 6 min after their scheduled open time and the employees at the counter just talking their lives away with customers standing outside read more

I like this Post Office because it is on my way between jobs snd because it is one of the few PZo's open later on Saturday. I only used the Self-Service kiosks this time. One was broken but the other worked fine. There were plenty of clerks and the line was short. read more

The service here is horrible, bad attitude, even though have to drive further away, will never come to this location again

This review is only for PASSPORTS. It is my very first time applying for a passport. The staff here is sorta helpful. I should know; I came here THREE times this morning. Smh. *eye roll emoji* Print your name to sign on on the clipboard. Walk-ins will be called on first come first serve basis. Passport forms and paper applications are available as well as pens and a table with four chairs to sit and fill out forms. Or you can complete the paperwork at home after finding the forms online and printing them out to bring along with you. This place charges $15 for a passport photo, go to Costco or Sam's Club where they charge $5. Sam's Club is 6 minutes away from here. Besides the passport photo and completed forms, bring your ORIGINAL BIRTH CERTIFICATE (for U.S. Citizens) if it ain't in color then it ain't original and you'll be sent away. Bring A PHOTOCOPY OF THE FRONT AND BACK of your proof of identity aka CA Driver License $$$ ONLY CASH, CHECK, or DEBIT will be accepted to pay the fees. NO credit cards. It costs a pretty penny but it is what it is. read more

US Post Office - Thanks for being open on Saturdays! - Post Offices Near Me - Fullerton, California

I want to give a huge shoutout to Nickie for helping me get my missing package back! I called regarding how a package said delivered didn't arrive and she helped me throughout the next days after by calling back, giving me updates, and eventually helping get the package back safe and sound! Really appreciate it :) read more

Don't do passports at this location. They don't even keep track of the appointment time for customers and we waited for 45mins because officers didn't communicate each other(i told one officer that i am here and he didn't tell other officer who is in charge of passports and so I waited for so longggg) . They don't work efficiently very frustrating usps location to take care of work read more

Came to this location on a busy afternoon, and "Rae" took the time to assist me. I have a hold on my mail and came to pick it up, unfortunately Rae was unable to find my mail but she took down my info and assured me she will take care of it personally. The negative reviews for this location are because the customers are very entitled and have no patience. I witnessed this for myself while I was there! The USPS is not ungraded and seems as if it hasn't changed with the years, but the workers there are very friendly and try their best with their resources to help everybody out. read more

Lady at the front made me and my mom waisted so much time because she didn't want to give us the package since my brother wasn't present even though we had a picture of his id. My id matched the address. We had the pickup slip. And she didn't want to give the package to my mom because her last name wasn't the same as his?? Are you serious obviously it's going to show her real last name. I'm so frustrated and overall not impressed with the costumer service. I understand if she couldn't do anything but she didn't even try to help. She even started to go back in forth with me in front of the other costumers from almost across the room. I work in costumer service too and I would have never treated my costumers that way. Do not come here if you don't want to waist your time. read more

Sometimes helpful, when they are not then they really are not. This is my the post office that my mail usually end up going to. I never really had any issue with them before. It's usually easy going in here but when you are there waiting for manager and the manager have been called already but did not respond and wait much longer while she had already walked past you then it pretty much struck a nerve. My mail was lost and I needed assistance with it and clearly I already know that the system shows that it was delivered and the package was maybe swiped out of my porch. The manager went out of her way and printed out screenshots of gps images and the package being delivered just to prove a point. When I saw the images she printed out the address that it was delivered to was incorrect by a number. However this manager continued on to be persistent that it was delivered correctly and I was wrong saying that even with a claim opened I would lose. I went to the address that the print out showed where the package was supposedly delivered to and lo behold my package was there. Thank you awesome neighbor. No thanks to this post office. Hope you don't get the same experience like me. read more

Do not book passport photos here on weekends because it is the second time here and the person who takes photos was in a "car accident". They don't give any notice so you show up to the news that she won't be in until 10 and maybe you can be seen. Thankfully the supervisor recognized us from being there a week prior where she also got into an accident, and helped us out with giving his card to call in advance to make sure she's there. read more

Shout out to Connie for being an angel when I was applying for a passport for the first time. She redirected me to CVS and Walgreens for my passport photo due to their camera being broken. When I got back, she didn't have me wait in line but had me give her my photos and go about my way. She made the process extremely easy and as someone who is extremely anxious when doing unfamiliar things, that means the world! Thank you so much again! read more

So they said they delivered my package to my door, by I was near my door all day checking constantly for my package, but there was no package and also no one knocked on my door. I called Fullerton Post office they said they can't do anything. Never used this useless trash service. I don't even know why USPS is still around. USPS: 92001902004365000200606148 read more

Came here for a passport renewal and it was pretty swift. Before making your way in line, be sure to go to the far right side of the counter where they have a table and forms to fill out. Do that first... and read everything. Once that's completed, stand in the general line, they'll go over the docs real quick, sell you a money order for the amount of the renewal, take a pic ($15 if you need one), and then have you send it out via priority mail. It's not a cheap process, but I appreciated how streamlined and efficient it was. Kudos to Nancy for her patience with me and giving me pointers to make things even quicker! read more

Very clean and appreciate having the chairs for passport and other customers who need to be able to sit down. The people at the windows were very helpful and polite. It wasn't too busy when I was there. Looking forward to coming back. read more

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IF I COULD GIVE THIS PLACE -10 STARS, I WOULD. They do not care about losing your packages. I've lost nearly over 10 packages between my roommate and I. We even purchased a separate locker at our apartment complex for mail carriers to deliver to, and yet still, we lose our most valuable packages. All of them talk to you as if they are helping you and then avoid all problems and disappear. They even try to get you to sympathize for them. I don't feel bad for you or your carriers not knowing how to do your job!!!!!! It's impossible to even get loud or mad while talking to them because they try to assure you somehow that maybe your package is still out there??? I'm OVER THIS USPS! Get a new staff and a new crew!!! And get some respect for people's stuff!!! THEY FOR SURE STEAL PACKAGES (there was no insurance on an envelope that was supposed to get delivered) and they tell me "oh well there's no insurance on it, sooo" SO IT'S AN ENVELOPE THAT COULD HAVE FIT IN MY EMPTY MAILBOX, THE BIGGER BOX OR THE LOCKER THAT WE PAY FOR!!! I tried to talk to my mail carrier about it today and he ignored me the WHOLE TIME and just said "sorry guys" and didn't care to help us at all but instead just shrugged and said it happens all over the country. FIX YOUR THEFT PROBLEM FOR CRYING OUT LOUD read more

Horrible talked to the postmaster on what's being happening on the mail. Packages scanned delivered wrong date and time, told me I was lying and all trackable parcels and packages are scanned and delivered since he started working as a postmaster. Don't the post office have someone to attest who is lying. He's going to get away on what he said because no one is looking over his shoulder. People on top are untouchable. read more

If you're a business owners, I wouldn't go to this location. They will lose the packages before they even ship out, even if you scan them in at the counter or self check out. Almost HALF of the packages that I bring in at the same time will be lost, even after I scanned them in with the people at the counter. So just avoid this place. It's happen way to many times. read more

Long is horrible. He is unfriendly unhelpful and unclear. He can't solve my issues at all and I don't understand what he is talking half of the time. read more

I avoid this post office at all cost. I had the misfortune of dealing with a young woman with curly brown hair and a nose ring. She was beyond rude, I asked her for help and she was condescending. She made me get out of line twice to make a correction. When I told her, I won't get out of line again. She told "yes, you will. I explained it to you". She began to argue with me , in front of everyone!!!!Well clearly she didn't explain well enough! I left and I was in shock. I am going back to this post office just to get this terrible employees name, so that I can call the post master general to file a complaint. If you can go to another post office, just do it! read more

There's a worker named "Connie" that is very rude and disrespectful. I went there to apply for my passport and after filling out everything FOR THE THIRD TIME she said I had to do it AGAIN because it wasn't "dark enough ink" which i was the pen that she gave me. I found this very annoying because she made me fill out the forms many times as there was always an excuse of why she couldn't take it. Every time I made eye contact with her or even tried talking she gave me a very disrespectful tone and rolled her eyes at me. For the 3 times i've been here this is the 3rd time i've been treated poorly. This is unacceptable and I do not recommend this place. read more

It's no wonder how this place has so many bad reviews. Came by needed to drop off a box to mail to a friend. I filled out one of their stickers cards I thought went on the box. When I got up to the person who helped me Mary she said that's for deliveries that require a signature. I said no just regular mail. I asked if they have one of the regular stickers I can use she seemed irritated and said no just write it in the box itself to and from and come back to me when your done. That irritated me like you can't wait one min? I just stood in a long line and waited for you. After I was done writing on the box as instructed to do by Mary I had to wait until she was done with the guy she started helping since she couldn't wait one min for me. When she saw the address on who I was sending the package to was in California she's like "Oh it's in California?" Then you use a regular to and from sticker. I said I just asked you that and you said no. I said I can't believe this. Then she makes a rude comment saying " well everyone who comes up here has all that done already." This woman is rude and thinks it's ok to talk to customers like this. Thankfully this is not my local post office. Mary you need to check your attitude at the door. The way you spoke to me was unacceptable. read more

I love coming here..... each and every time I'm guaranteed to see people have complete meltdowns both employee and customer. Maybe it's due to the fact they're completely understaffed, maybe it's due to the slow nature of their employees, or maybe it's the depressed decor from the 50's... not sure, but there's always craziness. Yesterday I tag along with my friend who has to mail a package and this is the closest post office to our work. I'm sitting on a bench which for some reason they use as a guide for the line which means everybody is standing really close to me as I sit and play on my iphone..... all of a sudden a man in line.... I'd say 4th from it being his turn just starts to randomly blurt out: Man: Can somebody show me how to operate the automated machines? Employees: *pretends like nothing happened* Customers: *pretends like nothing happened* Man: Can somebody show me how to OPERATE THE AUTOMATED MACHINES? Employees: *pretends like nothing happened* Customers: *pretends like nothing happened* Me: *get up from the bench and move to the back of the room and type a comment about this guy on my yelp check-in* Man: Can somebody SHOW ME HOW TO OPERATE THE AUTOMATED MACHINES????????? Employees: *pretends like nothing happened* Customers: *pretends like nothing happened* Man: CAN SOMEBODY SHOW ME HOW TO OPERATE THE AUTOMATED MACHINES????????? So after the fourth time saying the same identical sentence with the same exact pronunciation of every word yet getting louder with each repeat an employee finally acknowledges this lunatic customer and takes him over to the automated self-help machine are and proceeds to read the man the step by step instructions that are clearly shown on the effen screen which in turn make the employees helping humans smaller. FYI, these automated machines are actually pretty cool. Think of the self-check out things at the grocery store and hardware store... same thing but for the post office. I've seen so many things like this here at this exact location. There's an employee, a Caucasian older man with a beard, he likes to have meltdowns at customers. He asked a guy if anything in his package was perishable or flammable which the guy was having trouble understanding the question due to language barrier.... employee starts yelling "WHAT??? I'VE NEVER MET A MAN WHO DIDN'T KNOW!! HOW CAN YOU NOT KNOW?" Crazy location but you'll most likely have a funny story to tell if you go. OH, and FYI... they took away the number system. Now it's a traditional line. read more

i stood in line to ask a question, about an address. fedex send me an address and when i googled it, it told me usps so all i did was ask if i was at the correct place, maybe fedex left some packages there, i dont knw. when a tall caucasian, balding man asked me if i needed help. i told him i have a question, i was given this address and google sent me here. am i at the correct location? he looked at me and laughed and said do you see my shirt? does it say fedex? look at the picture. to which i replied, "sir, i was simply asking a question, i do not work here so i do not know what you guys do here" he continued to laugh and said do i look like a fed ex worker to you. i told him you didnt have to make me feel and look stupud, i was simply asking a question. if you do not want to help maybe next time dont offer. i then walked out. read more

The workers, although doing their best, are not very helpful or responsive. They automatically slap the charge they want on your package without asking or explaining what your paying for. I got charged for an express shipping service and when I asked why they said it had to be that way. At that point the package had already been processed so it was worthless to argue. It would have been nice if they asked me what I wanted beforehand! read more

Staff are polite but there is rampant "inside job" mail theft at this location. In October I had a check I had written and taken inside this post office to mail to the Tax Assessor stolen and deposited. My bank flagged it and called me to ask if it was supposed to have gone to someone's personal account. No and this is a felony level amount of money. I was able to get the money put back in my bank account and pay my property tax at the deadline. Fullerton PD doesn't care (told me that since the money was credited back, there was no crime) and no one answers the phone at this post office. Calling the US postal inspector's office is voice mail hell so there is no avenue to report these types of crimes. Unfortunately, I do still receive some hard checks from stubborn sources that won't get with the latest technology and they are showing up on USPS Informed Delivery in my emails in the am, but not making it to my mailbox that afternoon when I meet the mail carrier to get my mail so it won't be stolen from the mailbox. A whole different problem. I have has several checks I have sent or that I am supposed to receive get stolen inside of this post office and it has been going on for the better part of a year. Ridiculous. read more

Just received a package with my address, but not my name. This package is not for me. It belongs to someone else. Her Name is on package. Called Post Office, but no answer. I opened it because I was expecting a package. The package is Sees candy. It was sent priority Mail. from Diamond Bar, Calif. I taped it back up. Now what. read more

I received a message stating that USPS attempted to deliver my package and that a notice was left because no secure location was available, however, NO notice was left AND I was home ALL DAY (due to the COVID quarantine) with the curtains wide open in my home, with plenty of "secure" locations on my front porch to leave the item. I've heard of USPS falsifying scans before because supervisors want their carriers to return to their office sooner, and as a customer I don't appreciate falsifying documentation at the expense of me being lied to about the delivery or delivery attempt of my package. read more