This year the US Post Office on 700 Birch Street delivered on time in our neighbourhood. Hours are 8:30 a.m. to 5:30 p.m. and this location is closed on Sunday. On Saturday they are open from 9:00 am to 3:00 pm. Packages and mail can be traced online. Passport, photo and digital photo services are available at this location. You have the ability to see your incoming mail online via informed delivery. First class stamps are $0'.78 and are available at the Kiosk, counter or online. read more

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Don't normally go to any other post offices besides the one that literally down the street from where I live but this day we needed to venture out and come here. Staffing was full and the place was crazy busy. Very very clean in comparison to what I'm to seeing. The lady who helped me was friendly to the point it felt forced but it's all good!! read more

I express my son's passport paid got it and got my 4 year old passport first even after I had to wait 3 hours

I've been coming to this post office for a few years because my job has a PO Box at this location, and I occasionally get the mail. I've also mailed out personal things from here, during Christmas, birthdays, etc. I've never had a problem with any of the staff here. They have been helpful when I've needed to get something done. They also have drive up mailboxes you can use after hours or if you don't feel like going inside. Location is convenient too, located on a corner with easy access in and our read more

US Post Office - Outside - Post Offices Near Me - Brea, California

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This is located across the street from Sprouts and Target. There is plenty of parking and it is never a full lot. Upon entering there were 3 people working the desk. It didn't take too long to be helped. I had an item that needed to be shipped out and the worker was quick and quiet. Service wise they get the job done but never seem super happy or kind towards the customers. read more

US Post Office - inside - Post Offices Near Me - Brea, California

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Quick and efficient. I mailed some international holiday cards. I was in and out in under 30 minutes.

Service at the desk by Cec... was great. She was professional and helpful. Didn't even need to be nice which is always welcomed since we're paying customers and helping them stay employed. HOWEVER. When i first arrived, i had a simple question in wanting to locate the correct envelope that cost $33 flat and saw an employee in the lobby restocking boxes, etc. Employee "Nan.." would not have it. I said "excuse me" and before i could say another word, she states "go to the desk". Then i attempted to ask again as I only needed the correct envelope which i didn't see in the area and she again states "go to the desk" and couldn't even help me. So the next time you guys visit this facility, please do not disturb employee Nan.. You don't want to disturb her while restocking boxes, forms, and envelopes. read more

0 stars. Do not go here ESPECIALLY for passports. Extremely inefficient and disorganized. Waited here for over an hour (came at opening) and wasn't serviced. When it was finally our turn, I was told I needed to fill out a short form. However, as I was filling it out, another family was called to be serviced and I had to again wait but I ended up leaving because at this point, I have been there for an hour and a half. Took time off work for this. Extremely disappointed and dissatisfied. read more

There seriously needs to be a new system in place. Relying on an outdated paper sign-in sheet in 2025 is beyond inefficient. There's absolutely no differentiation between people with appointments and walk-ins, so no one knows who's supposed to be seen when. Why not just let people know ahead of time? They seriously can have a better system in place. There was only one person working, and the pace was painfully slow. It feels like they're stuck in the past and don't care about people's time or circumstances. Total waste of our time. read more

I had a very disappointing experience at this post office when applying for a passport. The woman who assisted me was extremely unprofessional. I clearly told her I did not need expedited shipping, but she insisted that "this location only uses Priority Mail envelopes" and gave me no other option. As a result, I had to pay over $31 extra for shipping. What makes this even more frustrating is that my friend applied for a passport the next day at the Chino Hills Post Office, using regular mail with no expedited service--and yet his documents arrived at the passport center a full day earlier than mine. I applied earlier, paid more, and still had a slower delivery. I don't understand why this location forces customers to pay extra when it's clearly not required elsewhere. I ended up spending over $265 just to apply for one passport and card --something that has never happened to me when using the Chino Hills Post Office. This experience was frustrating, costly, and left me feeling taken advantage of. If you have other options, I highly recommend not coming to this post office for passport services. Especially if you're trying to expedite your application--don't do it here. You're better off going directly to a federal passport agency. read more

I mailed a birthday card to a friend. I am embarrassed to say that I put some cash in it. I checked with my friend and she never received it! Don't put cash in your cards! read more

Good fast service nice workers always answer phone sometimes late once even Sunday and no issues with refunding insurance

Tell me why this post office is always so RUDE!!!!!! I literally walked in asking for 5 of these... why am I questioned on why I need 5. The young guy with the red vest says I don't think we have that many Such BULL, every station has them. I'm so tired of rude people !!!!! Hire new people. And what's its his business to QUESTION how many I need!!!!! Obviously I NEED 5 !!!! read more

US Post Office - Post Offices Near Me - Brea, California

Not my usual USPS office so I wasn't familiar with where to drop off packages so I got in line. Plenty of parking spaces available. It wasn't too bad around 11am. I liked that they had readily available hand sanitizer on the counter. There were 2 employees behind the counter and they were each helping someone. Luckily the kind lady with the skeleton hair clip was able to help me out after wrapping up with the customer she was helping out. She was efficient and thorough with the whole process. I even had time to buy postcard and forever stamps. I would happily return to this USPS in the future. read more

Staff here was so rude and uninformed. This older woman with long fake lashes tried to charge me $4.76 to send an invitation in the mail. She also said she wasn't allowed to sell me postage until I took my invitation apart. read more

This is the only usps office I like to visit. All the other ones, the associates are extremely rude, keep it up brea location!

My trip this time was good. I usually have a pretty pleasant experience at this location--Paula (I think is her name) is always a joy to see and so speedy. I just went in to get some stamps this time and they actually opened about 10 mins early which was nice. Earlier this year I got 2 passports through this office and that was kind of a nightmare. The passport lady can be kind of rude depending on the day you catch her. She told me not to include the full passport application and when I omitted the "instructional page" that she insisted I throw out, I got a call from the government saying they needed that page. So when I went back, she was super irritated and rude and said, "no, they've never don'e that before, they don't need this page, you must have done something else wrong. " So this time I insisted that to keep the page in there and then I received my passport. I had to pay for to ship it again though and it was a headache. All in all, the staff behind the counter is always pleasant and nice, but I'd suggest getting your passport elsewhere. read more

Incredibly rude customer service. Came in with pre-packaged items that have no labels. After waiting in line and ready to ship my boxes I was angrily told to go write down the addresses. Went out of my way to go here. I have had no issues with employees taking down addresses on their computer at my local post office. To get so upset and act dramatic over something so simple is toxic. Avoid this place. Employees need anger management training. read more

This post office is incompetent. I made two appointments to complete my passport. At the first appointment I was told they were short staffed and I would need to come back another time. It happens and I was understanding. On the second appointment, the only worker that could help me went to lunch. When the supervisor came out, he informed me that she was the only one that could do it and he couldn't help me. What kind of supervisor can't do the work of the people he supervises? What a useless position. What's the point of having an appointment if you aren't going to follow the system? Do better. read more

I hate this post office so much, because of them I had to pay double the passport fees since they messed up my original application. It was a big headache and stress for me with a trip coming up and having to spend all that extra money. I paid the original 130$ fee for the passport service, they gave me the wrong application causing my process to be delayed and I payed another 35$ to reship my application. Still not here in time I had to redo my application a 3rd time and pay an extra 95$ on top of having to redo my pictures again costing me another 30$. I don't recommend anyone doing anything here.. not even a simple task. Because of them I had so much stress and anxiety with a little mistake they made. They didn't even take me into the passport room they did my application on the counter which is probably why it was wrong and they had no idea what they were doing. read more

rude asf. the guy (he had like a wlw haircut) behind the counter was making comments about us the whole time. not helpful at all. said he wouldn't help us. read more

I really enjoy going to this Post Office. The wait is normally reasonable, the associates are pleasant and helpful, the hours are convenient (Saturday hours too), there is plenty of parking and the number of mail pick up are good. This is the best one in the area. read more

Best post office I've been to. positive fast working employees. I love this post office. read more

Super easy to get in & out. Out of the 3 people working, 2 were super nice & helpful. The 3rd staff wasn't rude but they needed a snack or something. read more

Today my sister made an appointment to the Brea location and it's her first time applying to get a passport for her and her daughter. The person in the front that was attending her got upset because she didn't know how fill out an application and she asked for someone to help her. She was treated really bad and she was really rude she left not able to get her passport. This Hispanic lady must really hate her job. she should let be there if she is not willing to do her job and help people that have questions this is her job, It was very disappointing to go through this and hire people that are not trained and have good customer service. read more

Trent was very patient and helped me euro the necessary papers needed to send a package. Thank you to a fantastic crew! read more

US Post Office - Love my post office - Post Offices Near Me - Brea, California

This review is solely for Nancy at the Brea post office who is possibly the most bitter and miserable person I have ever had a customer experience with. I have had to deal with her twice and I figured she was having a bad day the first time. This week my daughter went in to mail a package and she was rude to her. I honestly think she needs to retire and move somewhere where there are no people, it's evident she doesn't like them. read more

I dropped off a phone here on July 5 with a representative by the name of Mark. The company that the phone was supposed to go with is claiming they never received the device. I accidentally missed placed the receipt of my drop off which contains the weight of the box which is needed for the dispute. However, I went today to get a receipt and a gentleman by the name of Mark claim that their system is down and won't be running till October 15 the earliest. I advised him that that wasn't mentioned to mention to me at the branch by my house in Anaheim . The only thing that was mentioned was they were not able to pull the receipt there since the transaction wasn't hard there. I feel like I wasn't helped appropriately and I feel like I was lied to. Mark sucks so I got to say I wish I was more helpful people who worked in government. read more

I would avoid this location for passport services. The staff who handles the passports is the rude, disrespectful, and does not provide any assistance to others. All the other complaints about this staff member Nancy is true! read more

Came in for Passport services (because the one that is less than a mile from home was USELESS)...! In spite of driving 18-miles one-way on a Saturday morning - it was worth it! Quick, friendly and professional. I was in and out within 30-minutes, and that is with two folks ahead of me. Looking forward to getting my new passport in a couple of weeks (I went with Expedited). Thank you! read more

The line was pretty long during the first week of December which is to be expected but the self-service kiosk was mostly ignored. I was able to purchase stamps quickly and easily and this made my visit 10x shorter than it would have been had I stood in line. Granted, I'm all for technology as I'm an avid self-checker-outer so I'm bias to machines that help me do the things. There was an older lady that arrived shortly after me and asked for help because she couldn't figure out how to use the machine. I could see how the kiosk could be discouraging to some but I honestly loved it and I wish they'd have one at every post office. Can't speak to the PO staff as I did not encounter them but the machine was super friendly and helped me with what I needed. read more

Was this a dream or was it real? I had to pinch myself, the USPS is changing the way they do business, in a good sort of way. I felt like a VIP customer when I was greeted upon walking in and assisted by someone before even making it to the counter. The young man even picked up two envelope mailing choices for me, broke down the price difference in mailing options, then proceeded to ring me up on a mobile device and printed out my receipt. When he asked me if I needed anything else like Christmas stamps, I happened to see the 2015 Charlie Brown Christmas Forever Stamps and had to get them, especially when he told me they have been selling well. Not sure about all USPS locations, but this one has customer service down pat. read more

US Post Office - New Stamps, love them! - Post Offices Near Me - Brea, California

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There are two gentleman here with longer hair and they are soooo friendly and whimsical. I love this post office. The parking kicks ass, getting in and out is easy, it's roomy inside, and the service just is excellent. It's been this way since forever! I choose this USPS over the others because it's the chillest and easiest. And right across the street is a Sprouts and Target and next door is the mall. read more

What a lovely post office. Came here to complete the new passport applications in person for my little ones. Called ahead to find out more and was told to make an appointment online. Easy process and found the door to get passports done, signed in and waited for 5-10 mins and got everything taken care quickly! Now waiting for the physical passport to show up in my mail! Nice location and afterwards just head over to the Brea Mall for some shopping! read more

I'm the first to criticize any govt department, such as the post office. But I have to give props where they are due. This is my go to local office, and the service personnel there are always very efficient and courteous. read more

Easy safe and quick drop off boxes, convenient location near shopping, use click and ship often, love it.

This is quickly becoming my go-to post office. It's well staffed so I'm able to get things out quickly and everyone is very friendly. Plus, they are open on Saturdays, which is clutch when you're in a bind. The less hassle at a post office the better, and this one definitely fits the bill! read more

Observations of our employees are very fast and professional and efficient! Thank you for being on the front lines during this pandemic and not stoping operations! Mark, Vivian thanks for providing your customers with legendary Care! Your both amazing! read more

US Post Office - Sending out my certified paperwork - Post Offices Near Me - Brea, California

Thank you Kyle!! Our requested mail holds have been consistently messed up until I spoke with Kyle. This time was perfect!!

The guy I spoke to on the phone seems like he doesn't know anything. I called to inquire about label printing options since I'm trying to return a package and don't have a printer at home. He said there were none. I had to do some digging online and found out that USPS offers a label broker feature, and I checked online to make sure that the location I called has the feature. It does. He wasn't helpful at all. So inconvenient. read more