Thank you, Heidi and Owen, for the excellent customer service. I appreciate your kind and patient…read moreassistance.

I just received a shipment of china serving pieces shipped from Denver to Hamilton, Ontario,…read moreCanada. Every piece arrived safe and sound. Margo did an excellent job in packing each individual piece. In the process of arranging shipping, I had to speak with Margo a number of times. She was always patient and pleasant. As a senior, I really appreciated it. Thank you Margo for a job well done. Chris Osborne

Went to this store multiple times, the staffs are great! I try to scan return code myself and it…read morewas not working, a young staff came to us to take the big package to the kiosk machine and did it at their end and then we are all set. I saw you can also drop off your usps mails at their stores too, which is very convenient!

Love this location and the staff is friendly, but find it hard to stay in the store longer than a…read morecouple minutes as it frequently smells like the employees are smoking inside. Very off putting!

1-Star Review - UPS Store #0936, Denver (1685 S Colorado Blvd)…read more I had one of the most ridiculous customer service experiences I've seen in a long time at this UPS Store location. I stopped in simply to ship a package. When I realized the store charges $9 just to pack the item, I decided to buy the box from them and pack the item myself, which I did right there in the store. After finishing packing, I went to the counter and asked the employee Devon (#275775) for two small pieces of tape to close the box. He refused. I had literally just purchased the box from them and only needed tape to seal it. When I questioned this absurd policy and asked to speak with a manager, Devon told me he was the manager and that if I wanted tape I would have to pay the $9 packing service fee, even though I had already packed the box myself. That makes absolutely no sense. Instead of helping resolve the issue, Devon doubled down on it. I left the store without shipping the package. As I was walking out, Devon laughed and sarcastically told me "have a nice day." When I looked back through the window, both employees were laughing. Completely unprofessional. Once in my car, I immediately called the UPS customer support line, who transferred me to customer relations where I filed a formal complaint. I also followed up with an email and written complaint. UPS corporate actually supported my complaint, stating that this is not how UPS stores should treat customers, especially when the customer already purchased the packaging from the store. Later that same day, I went to another UPS Store nearby. The employee there apologized for the experience, packed the box properly, added internal protection for the item, taped it, and did everything free of charge. She even told me that this is not the first time customers have come to them complaining about this particular location (#0936). That says a lot. UPS corporate has already emailed me with an apology and stated they will look into the behavior of this young manager, Devon. Bottom line: This situation was completely unnecessary and easily avoidable. Refusing a customer two pieces of tape after they bought a box from your store is petty, hostile, and terrible customer service. I will never return to this location again, and I recommend going to another UPS Store if you want to be treated with basic professionalism.

Not sure about the other negative reviews, maybe most are old, but this was my first experience…read morewith this UPS store and it went great! I had to do a few Amazon returns and called ahead of time to make sure this location accepted them. The gentleman I spoke to was informative and prompt. When I got inside the store, the line was almost out the door and I thought I'd be waiting an hour. Not the case! The store representative was quick and efficient with each customer, including myself. He was friendly and helpful. I've never done returns before so he suggested packages and helped me print my label. I recommend this location for all of your shipping needs!

I have been here twice. It is conveniently located, tidy, and has a great selection of envelopes,…read morebubble mailers, boxes, tape, etc. The customer service is excellent. The guy who works there does not hesitate to provide a label or extra tape when necessary. When I was there a second time, there was a couple scrambling to finish up some paperwork for a passport, but the UPS guy came for the noon pickup and could not wait for them to finish their paperwork, and then left. The shop owner let the couple have all the copies and envelopes he had provided them for free, then gave them directions to a nearby place that had a later UPS pickup time. THAT is the sort of personal, generous customer service that will make this my go-to mailing place.

Very disappointed. They closed business owing customers and broke contract agreements. Owing money…read more If you talk to them they would say we can not push a back key. Been in business 40 years here. They do not understand a thing under business law.

Very fast and efficient. Great management. I have been to FedEx all over the country for many…read moreyears for extensive services they offer and I would rate this as the best.

We have a business were we depend of FedEx. We have been to…read morethis location on 2 separate occasions. 1.) To print a sign for our business where the guy there was rude, condescending, not knowledgable, and in the middle of helping us decided to literally mop the floor. 2.) After being told by someone to use the drop off box, we noticed after 3 days our packages still haven't left the store. So we came in the store to ask and the "manager" was just so unhelpful, rude, not caring, and cared more about telling us were wring and literally holding our packages ransom until we would "Admit we were wrong" But we weren't wrong. Here is what happened: Friday: we came into the store to drop off a man told my business partner to use the drop box and scan the packages in himself because, asking him to do his to was too hard Saturday: We had to go back in to drop off more samples, and did it how we were told to do it by the employee previously. Monday: We noticed nothing had been shipped. We went into the office explain what happened. The "manager" said he would check the video even though I asked first if he would just check the bin where the packages should be. He proceeded to check the video where he pulled footage of our Saturday visit and was so focused on that and yelling at us to admit we were wrong by the timeline we gave that he didn't even think to ask if we had been there both days. Do not come here. The manager also threw out packages and told us to "Take our Shi*" He should be ashamed of himself. This is not good business.

Moore Cleaners has been a valued member of my team for years. They are quick, often emailing me…read morethat my clothes are ready before the originally stated pickup date. They are problem solvers with multiple specialist partners available to fix whatever you've got going on. Kathy has gotten me turned around quickly multiple times. I highly recommend Moore Cleaners!

I dropped off two special occasion dresses at Moore's, both dry clean only viscose gowns. I dropped…read morethem on a Tuesday morning and they were ready by Friday afternoon. Both came back clean and pressed which cost $37 total.

Would be nice if you stayed open the hours listed. Showed up at 6:53 today and the doors were…read morealready locked and you are supposed to close at 7. I needed to drop off a water sample for work, that will now need to be thrown away and recollected

The difference between "I can't" and "I won't". I had to…read moreprint one page, in color. I used the self serve computer. The print job came out wrong, poor quality, and in black and white. Six months ago I was there for the same thing -a 1 page color print job. The same thing happened. However,back then the manager was kind enough to refund me the money for the crappy print job, no questions asked. He also gave me the QR code so I could email him the document needing printing. He printed. No cost. Because THAT IS WHAT YOU DO when you are in customer service. It's called client recovery. Today the primadonna (he/him) taking up oxygen could only be bothered with handing me the card with the QR code. I asked "I assume I'm swallowing the $1 for the bad print job. He asked for the receipt, I showed him the print job. He insisted he needed the receipt. I finished my business and spoke with Ksenia, the Ast Mgr, who was very professional and informed me "a receipt isn't needed, we can look through the queue to see who used the computer last". I can't issue you a receipt is different from I won't because I simply can't be bothered or don't want to. To the kid at this store: THINK before you speak and have to swallow your words or end up appearing like a lazy Gen Z. To Ksenia, thanks for your help. To FedEx Office: if possible, be a little more selective on who you hire. Customer service is much more than looking pretty and taking up oxygen. Think outside the box, and treat others how you would want to be treated. Or how you would want someone to treat your parents or grandparents.

Louie and his crew run a well organized, clean and responsive UPS store at Broadway & Alameda. Even…read moreduring the holiday times when packages are stacked to the ceiling, Louie and his staff go above and beyond to be friendly and respectful of each other and a line of customers. One glitch, the POS system seems tricky and obtuse at times to pay box rental fees. More than once I have had to delay rental payments due to POS software issues. I've used other UPS store services, this location is my choice.

Pretty difficult to recommend shredding papers here. I made an appointment, and arrived on time…read more After I arrived, I was told the bin for shredding papers is full. What was the point of scheduling an appointment if the service wasn't going to be available? Why didn't I receive a call or text to cancel?

Best customer service around. I've been coming here for years and it's been a breeze everytimeread more

My social media profile was linked to my personal identity, so I was "outed." When I entered the…read morelocation to do an Amazon return I was called sexually explicit terms with personal family issues twisted in to be as cutting as possible. I'm not fully sure why. The owner sent weird texts implying things and I wish I kept them but I blocked him during a panic attack.

Responded immediately, estimate was paid. Came out same day to nursing home. Joe was awesome…read more Recommend to all.

They were very responsive and able to meet us with very short notice at the facility we needed…read more Very Professional - Would use again!