I needed to drop off a prepaid package but had to show the code on my phone. When I walked in there…read morewere 5 people ahead of me and I thought - this is great, I'll be out of here quickly. No such luck! Turns out there was only 1 person working behind the counter and apparently a high maintenance customer with her. After about 15 minutes a man came out, asked if anyone was picking up mail and helped one of the people who said yes. Then he disappeared into the back again without helping the other person who was picking up. After about 15 minutes more another man came out and managed to help 2 people while the lady was still helping the 3 people crowded around her window. Then it was my turn and the man who helped me was very apologetic about the wait. His name was Ayman and he labeled my package and sold me stamps in under 5 minutes. I think its funny that after every transaction they have a rating system where you pick one of 3 options about your experience. I rated him the best because it really wasn't his fault. As I was leaving I noticed two other men had come out to help the long line of customers (consistently 8-10 people). I guess they all take lunch at the same time - early. This location has PO boxes, a self serve kiosk, and greeting cards and mailing supplies for sale. They're at the end of the strip mall but parking really isn't an issue. Just make sure you have plenty of time if you visit this location.

The agent had no clue how to give me the correct rate for sending an envelope with paper goods…read moreinside that weighed practically nothing. She was going to charge me $8.75 instead of $1.90 per envelope. I had close to 85 envelopes to send. On the other hand, the USPS station on West Arapahoe gave me the correct rate, including the correct postage for Canada. The agent at the Dayton location was going to charge me $30 for Canada and maybe $15-$20 to send something to Hawaii. It's crazy how some people think they know what they don't know, and don't know what they don't know.

Tricky Getting Into…read more There's basically just one point of entry for parking, so if you miss it you'll need to circle back. Very modern building with nice decor inside. Friendly, helpful staff.

We recently placed a mail hold while we were out of town for two weeks. We did this online, with…read moreconfirmation that all of our mail would be delivered on April 24. On April 24, we received 3-4 pieces of mail. Knowing this could not be possible for the duration we were gone, I attempted to contact this post office on April 25, to see where our mail was. Per my cell phone log, I called the post office between 10 AM and 2 PM TWELVE times and every time the phone rang until it went to voice mail. Not one employee picked up the phone in 4 hours. The held mail was delivered on April 25, only a day later than the requested date, but what is so hard about getting it right? This is not the first time this has happened to us. Not to mention other poor service from this post office (full mail bins, mail returned as "undeliverable," non-working kiosks, etc.). And not one person could pick up the phone? I hope the ringing drove the employees crazy. Typical government entity. Any entity w/little to no competition is a recipe for poor service because they don't have to improve. And the employees act like they don't care. But keep raising those postage prices! I've been using UPS for sending packages as I want to give the post office as little business as possible. Do yourself a favor and avoid this post office if you can.

Needed to drop off a pre-stamped package for shipping and inquire on postage cost of a Valentine's…read moreDay card. Was close by so decided to stop here as running errands instead of driving to the post office closer to home. Small location but has everything you need to ship packages or mail letters. The gentleman at the front greeted me and accepted my package. He weighed the Valentine's Day card and told me the postage which I purchased along with more international stamps. Was informed postage going up on Sunday - sigh. It's not an actual post office but a contracted facility so don't expect the services of a regular post office. But handy when you have simple things to do.

I moved and ended up getting a letter that required a signature…read more I had fallen down stairs while moving and hit my head : injured both knees and sacroiliac joints I also have vertigo from a previous head injury The main Post Office number on the ticket took me in circles because it wouldn't accept the article number and there were no options to talk to a PERSON (IRL) I searched and everyone said you can't call the local Post Office I was able to find the number to the Centennial Post Office On my second try Abhash answered HE was so kind and patient and exhibited superior customer service Despite My vertigo and being disorganized I tried to explain I couldn't walk or get to the post office to sign for the letter And That often this vertigo and inability to walk can last for more than a week He gave me the information I needed to negotiate a backup plan with USPS to get the letter if I still could not walk or drive by the time it had to be returned to the sender Abhash I hope I am spelling your name correctly Your expertise: professional demeanor and kindness can never be replaced by AI There should always be an option to speak to another human Because Life happens Not all situations can fit inside a bot's thought process or a phone tree I applaud Abhash as the epitome of the postal service motto. He delivered great service and went above and beyond I should also mention the postal person who delivered to my address as well as The other staff at this post office I could not walk for long periods during my stay in this condo And when I explained the situation to them last year They were ALL amazing I am VERY happy to post something positive And THANK YOU YELP at this site for POSTING the phone number Without it None of this would have been possible If they take out the postal workers name It start with A and rhymes with wash ( or in my vertigo state that is what I heard) Massive gratitude and apologies if I mispronounced or misspelled your name

Anytime I try to mail something from here, they always find a problem with my package. Today she…read morerefused my package and said packages can't have duct tape on them. I've been coming here for over 20 years and it's always a negative experience. The main woman behind the mail counter is the most unpleasant person I've encountered in customer service, ever. I'll take my business to UPS, this place is awful.

Absolute nightmare at the Smoky Hill USPS. I had a confirmed redelivery request, yet my package…read morenever showed. I made two attempts to pick up the package at the designated blue door area. Both days the clerk refused to provide assistance and both days she said service area was closed--even though the post office was open and customers were in queue!!! On the 2nd day, when I asked for assistance and clarification for why the pickup service (blue door) was closed--it was only 930am... the same clerk walked through the blue door (pick up area) and CLOSED THE DOOR IN MY FACE AND WALKED AWAY! No signs indicated package pickup was not open, no courtesy, just attitude. What should've been a 5‑minute pickup turned into over an hour in the general line. People have bad days. Holiday rush or not, this level of rudeness and disregard is disgusting and unacceptable. I hate even giving 1 star.

I've been using this location for years. They're not…read moreperfect, but do a great job with the amount of traffic they need to process daily. Last year, I started an online business, which means daily trips & interactions with this PO. I have a greater respect for what they do

I had a very tricky mail issue and I received not just Good, but EXCELLENT service at the Parker…read morePO! It also took coordination with another PO in Boerne TX. And Greg at that location was also EXCELLENT - he actually called me-several times- to give me updates on his side of the operation. Totally amazing work. Thank you.

Been coming here so many times to send care packages and documents to my son. The associate today…read morehad no experience with shipping global express international so she called for backup. I asked for Michelle and she was there so she helped me. We have experience with this type of shipping so we were fine. And then the priority mail international. She gave me more information and that helps as I can be more prepared when I come. I also obtained more shipping labels and envelopes so I can be prepared for the next trip. The price was ok. I mean compared to purchasing an airline ticket it works :)

Great staff. Well-run. In and out in record time. It's what you would want in any experience with…read morethe Post Office.

never use USPS. failed deliver bc of their incompetence, refused redelivery. force me to come in…read moreperson where ONE person is working and there's 10 people in line. why does USPS even exist anymore? every other carrier seems to get it right, yet USPS has problems and terrible experiences. avoid at all costs.

The women working the weekend of 5/21 COB was incredibly rude to customers…read more She was turning customers away and locked the door early. Anytime someone came in the locked door she would express how inconvenienced she was. If a customer had a question or change she would scald the customer and tell them "well you should have told me that before xyz, now I have to do xyz because of that" She claimed to only have x amount of money in her register and could not take cash but then asked the next customer for cash and was able provide change for more then she claimed to have in register. She was refusing to take credit cards. In addition location has been out of stamps for months now. If you want customers here I would not keep the women you had staffed this Saturday .... Worst customer service ever.

I cannot believe that I witnessed yesterday while trying to drop off a package. A customer that…read morewas trying to ship a package had questions about her priority mailing. The older lady with salt and pepper hair started questioning the woman and belittling her saying things like, "you think I don't know my job, I've know more about this then you, and why are you giving me such are hard time?" But the questions the woman asked were warranted like, "will the package get wet? And how many days will it take to get there.?" Then she said to the customer very snarky. "I hope you have a good day when you leave our of here." Meaning, get out of the building. The woman told her that she hoped that she had a good rest of the day and walked out. After the woman walked out of the building, the female employee behind the counter yelled out, "WENCH". I could not believe my ears, I told her, "that is not nice." She, said, "well, you don't know the way the woman was acting before you came in." I explain to her that to me, that didn't matter. What I saw is the way she treated her and that wasn't nice.:" She took my package and I sincerely told her that I hope that she had a nice day and I left. While in the parking lot I thought about writing this review but wanted to make sure my package left the building first since once they scan the package you cannot get it back from them. Later on that day, I contacted the post office/cpu to talk to the manager/owner and told her about it since I actually have met her before. She said that she was sad to hear that it happened and that it was going to be under new ownership in April 2023. I pray that they hire people with better customer service then. I was an awkward experience for me and I can't imagine how the other lady felt as she left that post office/CPU.

I really enjoy using the Castle Pines Post Office. It has a small-town feel that's becoming harder…read moreto find. As you walk in, there's a charming little shop with greeting cards, gifts, and clothing that makes it feel warm and welcoming instead of just another post office.

It's never open on posted hours. Here on a Monday at 945am. And doors locked. No sign on the door…read moreor anything. Happens way too often to be acceptable .