The staff is great, the long line is tedious, and the shipment processing? Not so much…read more The address i provided was 100% valid, other carriers delivered to my address with zero problems. Except this USPS location, the driver couldn't recognize my address so he decided to hold onto it. Since he's "new" to the apartment complex, google map/ Apple map weren't born yesterday. Never seen this item redelivered again, it was just kept on "delay" for 10 days now.

paid and shipped my package with the proper address however mysteriously my package didn't get…read moredelivered and got alll the way to colorado from texas to be "returned to sender". this was an outfit for a wedding that I was attending, which forced me to buy a new outfit and new shoes because the incompetency of the mail carrier. I went to my local post office, which I shipped it from and they told me that there was nothing that I could do except for it to go back to Colorado and discuss it with the location that made the mistake . I left my local post office and called the Greenwood village location to speak to a lady who confirmed the mail carrier made a mistake as the normal carrier was on vacation at the time of the incident and was unsure what transpired. The notes on the package stated that the person the package was mailed to no longer live at that residence and there was no forwarding address. However, my in-laws have lived there for over 30 years and still live there today. I was directed to go online and file a claim, and that it would get forwarded to one of the offices in the area for review less than 24 hours later claim denied no refund even though they have acknowledged their carrier made a mistake. All I'm requesting is the refund for the $19 in shipping that I've paid although it caused a large inconvenience and I had to spend money on Shoes and address for the wedding.

The only reason I'm giving it a two star, is because I've had a previous experience here that was…read moredecent. I came in to mail off a small package. It was already in a prepaid envelope. This one post office worker(He was the slightly older Asian guy) was the most unprofessional and rudest person I've met in a long time. I literally just want to know where I can drop off the packages. Instead of showing me, you continuously asked if I was sure the postage was enough. It's not even my package. I told him to not worry about it, and I'm sure the post it was enough, as a company sent me a prepaid envelope. But he refused to just show me where the drop off location was. He continuously harassed me to let him check the postage. And when I told him "no it's OK, I'm sure it's enough." He goes "if it's not enough it will just be returned to you. If you don't want it, do you want me to throw away in the trash?" Then he went to the trashcan and opened it and looked at me as if he was waiting for me to walk over and throw the packages away into the waste container. Like seriously? After he repeatedly said those extremely unprofessional things (mind you, in a belittling and snarky manner) I went with him to get the postage value check. Just because I wanted to finish my business and get out of there. And stop talking to this obnoxious and unbelievable man. And lo and behold, the postage stamp was more than enough. All I needed, the entire time, was to be pointed in the direction of the drop off ("exit the shop, to the right"). (Yes, I know, I was being blind because i had walked right by it). I had almost considered just walking away in his mid sentence and look for the drop off place by myself, but no, that would be rude.

We recently placed a mail hold while we were out of town for two weeks. We did this online, with…read moreconfirmation that all of our mail would be delivered on April 24. On April 24, we received 3-4 pieces of mail. Knowing this could not be possible for the duration we were gone, I attempted to contact this post office on April 25, to see where our mail was. Per my cell phone log, I called the post office between 10 AM and 2 PM TWELVE times and every time the phone rang until it went to voice mail. Not one employee picked up the phone in 4 hours. The held mail was delivered on April 25, only a day later than the requested date, but what is so hard about getting it right? This is not the first time this has happened to us. Not to mention other poor service from this post office (full mail bins, mail returned as "undeliverable," non-working kiosks, etc.). And not one person could pick up the phone? I hope the ringing drove the employees crazy. Typical government entity. Any entity w/little to no competition is a recipe for poor service because they don't have to improve. And the employees act like they don't care. But keep raising those postage prices! I've been using UPS for sending packages as I want to give the post office as little business as possible. Do yourself a favor and avoid this post office if you can.

Needed to drop off a pre-stamped package for shipping and inquire on postage cost of a Valentine's…read moreDay card. Was close by so decided to stop here as running errands instead of driving to the post office closer to home. Small location but has everything you need to ship packages or mail letters. The gentleman at the front greeted me and accepted my package. He weighed the Valentine's Day card and told me the postage which I purchased along with more international stamps. Was informed postage going up on Sunday - sigh. It's not an actual post office but a contracted facility so don't expect the services of a regular post office. But handy when you have simple things to do.

I moved and ended up getting a letter that required a signature…read more I had fallen down stairs while moving and hit my head : injured both knees and sacroiliac joints I also have vertigo from a previous head injury The main Post Office number on the ticket took me in circles because it wouldn't accept the article number and there were no options to talk to a PERSON (IRL) I searched and everyone said you can't call the local Post Office I was able to find the number to the Centennial Post Office On my second try Abhash answered HE was so kind and patient and exhibited superior customer service Despite My vertigo and being disorganized I tried to explain I couldn't walk or get to the post office to sign for the letter And That often this vertigo and inability to walk can last for more than a week He gave me the information I needed to negotiate a backup plan with USPS to get the letter if I still could not walk or drive by the time it had to be returned to the sender Abhash I hope I am spelling your name correctly Your expertise: professional demeanor and kindness can never be replaced by AI There should always be an option to speak to another human Because Life happens Not all situations can fit inside a bot's thought process or a phone tree I applaud Abhash as the epitome of the postal service motto. He delivered great service and went above and beyond I should also mention the postal person who delivered to my address as well as The other staff at this post office I could not walk for long periods during my stay in this condo And when I explained the situation to them last year They were ALL amazing I am VERY happy to post something positive And THANK YOU YELP at this site for POSTING the phone number Without it None of this would have been possible If they take out the postal workers name It start with A and rhymes with wash ( or in my vertigo state that is what I heard) Massive gratitude and apologies if I mispronounced or misspelled your name

Anytime I try to mail something from here, they always find a problem with my package. Today she…read morerefused my package and said packages can't have duct tape on them. I've been coming here for over 20 years and it's always a negative experience. The main woman behind the mail counter is the most unpleasant person I've encountered in customer service, ever. I'll take my business to UPS, this place is awful.

I've been using this location for years. They're not…read moreperfect, but do a great job with the amount of traffic they need to process daily. Last year, I started an online business, which means daily trips & interactions with this PO. I have a greater respect for what they do

Absolute nightmare at the Smoky Hill USPS. I had a confirmed redelivery request, yet my package…read morenever showed. I made two attempts to pick up the package at the designated blue door area. Both days the clerk refused to provide assistance and both days she said service area was closed--even though the post office was open and customers were in queue!!! On the 2nd day, when I asked for assistance and clarification for why the pickup service (blue door) was closed--it was only 930am... the same clerk walked through the blue door (pick up area) and CLOSED THE DOOR IN MY FACE AND WALKED AWAY! No signs indicated package pickup was not open, no courtesy, just attitude. What should've been a 5‑minute pickup turned into over an hour in the general line. People have bad days. Holiday rush or not, this level of rudeness and disregard is disgusting and unacceptable. I hate even giving 1 star.

I had a very tricky mail issue and I received not just Good, but EXCELLENT service at the Parker…read morePO! It also took coordination with another PO in Boerne TX. And Greg at that location was also EXCELLENT - he actually called me-several times- to give me updates on his side of the operation. Totally amazing work. Thank you.

More instances of lost or stolen mail than i care to list. I currently have an ongoing…read moreinvestigation against them for opening and destroying two packages on the same day, worth over $400.the packages came from different sides of the country. One box was torn open on the side the contents smashed, then out back in the box. The other was torn open, the entire end of the box removed, the contents taken out and unwrapped, then smashed and stuffed back into the box with the crumpled up wrapping. When i spoke with the manager, I offered pictures. He refused them. Said he would talk to the carrier, who of course lied and said there was no damage when he delivered the packages. Later received a call from another manager who stated that the carrier documented that the packages were damaged. So who was lying? Finally decided its time to look into pressing charges for mail tampering and see if i can get them to pay the total cost of the items they destroyed, and hopefully find out who went theough my packages. Now my wife's new drivers license has been stolen out of the mail twice. Shes having to file a police report to get her DL number changed. These people are awful.

Great staff. Well-run. In and out in record time. It's what you would want in any experience with…read morethe Post Office.

I would offer ZERO stars if available. They do havea phone number but in the 8x I have phoned…read morethey NEVER answered the number....rings for minutes then hangs up on you. No response regarding broken community mailboxes, no response for lost and found or stolen mail.. Please close DOGE this one and save the taxpayer $$.

The women working the weekend of 5/21 COB was incredibly rude to customers…read more She was turning customers away and locked the door early. Anytime someone came in the locked door she would express how inconvenienced she was. If a customer had a question or change she would scald the customer and tell them "well you should have told me that before xyz, now I have to do xyz because of that" She claimed to only have x amount of money in her register and could not take cash but then asked the next customer for cash and was able provide change for more then she claimed to have in register. She was refusing to take credit cards. In addition location has been out of stamps for months now. If you want customers here I would not keep the women you had staffed this Saturday .... Worst customer service ever.

I cannot believe that I witnessed yesterday while trying to drop off a package. A customer that…read morewas trying to ship a package had questions about her priority mailing. The older lady with salt and pepper hair started questioning the woman and belittling her saying things like, "you think I don't know my job, I've know more about this then you, and why are you giving me such are hard time?" But the questions the woman asked were warranted like, "will the package get wet? And how many days will it take to get there.?" Then she said to the customer very snarky. "I hope you have a good day when you leave our of here." Meaning, get out of the building. The woman told her that she hoped that she had a good rest of the day and walked out. After the woman walked out of the building, the female employee behind the counter yelled out, "WENCH". I could not believe my ears, I told her, "that is not nice." She, said, "well, you don't know the way the woman was acting before you came in." I explain to her that to me, that didn't matter. What I saw is the way she treated her and that wasn't nice.:" She took my package and I sincerely told her that I hope that she had a nice day and I left. While in the parking lot I thought about writing this review but wanted to make sure my package left the building first since once they scan the package you cannot get it back from them. Later on that day, I contacted the post office/cpu to talk to the manager/owner and told her about it since I actually have met her before. She said that she was sad to hear that it happened and that it was going to be under new ownership in April 2023. I pray that they hire people with better customer service then. I was an awkward experience for me and I can't imagine how the other lady felt as she left that post office/CPU.

It's never open on posted hours. Here on a Monday at 945am. And doors locked. No sign on the door…read moreor anything. Happens way too often to be acceptable .

I love this place!! So convenient for mailing anything, organized and an awesome gift shop!…read moreThe staff is so helpful and friendly!!!