I had a very tricky mail issue and I received not just Good, but EXCELLENT service at the Parker…read morePO! It also took coordination with another PO in Boerne TX. And Greg at that location was also EXCELLENT - he actually called me-several times- to give me updates on his side of the operation. Totally amazing work. Thank you.

More instances of lost or stolen mail than i care to list. I currently have an ongoing…read moreinvestigation against them for opening and destroying two packages on the same day, worth over $400.the packages came from different sides of the country. One box was torn open on the side the contents smashed, then out back in the box. The other was torn open, the entire end of the box removed, the contents taken out and unwrapped, then smashed and stuffed back into the box with the crumpled up wrapping. When i spoke with the manager, I offered pictures. He refused them. Said he would talk to the carrier, who of course lied and said there was no damage when he delivered the packages. Later received a call from another manager who stated that the carrier documented that the packages were damaged. So who was lying? Finally decided its time to look into pressing charges for mail tampering and see if i can get them to pay the total cost of the items they destroyed, and hopefully find out who went theough my packages. Now my wife's new drivers license has been stolen out of the mail twice. Shes having to file a police report to get her DL number changed. These people are awful.

We needed to return a package to Macy's, and the UPS store is much more convenient than driving to…read morethe store in Park Meadows. They made the return quick and easy. Thanks!

Not a bad location - but a little annoying to have a giant OPEN sign, drive around looking for…read moreparking in a crazy busy parking lot, carry a HUGE box across said parking lot just to find out it is not indeed open. Come on, do better people. Gee Whiz. UPDATE: Thanks for the reply. It was Sat. 3-22-25. Obviously, after closing. :) Will be back whenever I can get over there. Hard to find time when you are open, which is why I was excited you were "open" and why the disappoint was more than likely deserved. Life goes on.

This UPS store is Great! Heidi & crew do Everything to help me with my mail & ship issues! Fast,…read morefriendly, always willing to go the extra mile for their customers! Happy to have a box with them! Highly recommend them for your needs! Thx Heidi!

Be careful of this store for printing costs. This store charges double the amount for per square…read morefeet poster printing as compared to all UPS stores in the Lone Tree/Highlands Ranch location. 7011-lincoln-ave UPS Store 2000, the staff member either could not determine the correct price, was unprepared to assist, and quoted an arbitrary amount close to $385 for posters that we have printed in other locations at $110 ish. She either did not know how to handle the print request or did not want to proceed with the job. Her calculation was wrong as well $8 per sq feet for 24 inch by 48 inch ( 3 posters) was $192 and she gave me a $385. Please do not waste your time even going to the store for any printing services. I greatly recommend Store No 1186 at 7931 S Broadway Littleton for any poster printing services. They have consistently helped us and today they had issues with the printer, so I tried this store at 7011 Lincoln Avenue. They think the customers are foolish and cannot calculate costs and very bad service.

I have been here twice. It is conveniently located, tidy, and has a great selection of envelopes,…read morebubble mailers, boxes, tape, etc. The customer service is excellent. The guy who works there does not hesitate to provide a label or extra tape when necessary. When I was there a second time, there was a couple scrambling to finish up some paperwork for a passport, but the UPS guy came for the noon pickup and could not wait for them to finish their paperwork, and then left. The shop owner let the couple have all the copies and envelopes he had provided them for free, then gave them directions to a nearby place that had a later UPS pickup time. THAT is the sort of personal, generous customer service that will make this my go-to mailing place.

Oh my goodness I have been with this place for 22 years and don't plan on going anywhere soon. The…read moreowner has a personality out of this world. great customer service always cool air conditioning on a really hot day. The staff is so nice and kind. it's a one stop shop for all of my business needs. Thanks to you all. Keep up the good work.

I had a great experience today! David at the front greeted me and took care of everything I needed,…read morehe gave me great customer service. I highly recommend this location for all your print needs, the service is great!

Avoid this place if you value basic respect…read more I came in for a fingerprinting service nothing complicated. The older gentleman working there acted like my presence was a problem from the moment I walked in. No greeting, no courtesy, just a rude and dismissive attitude that made the whole experience uncomfortable. If you're looking for a place that treats customers with professionalism and respect, this is not it. There are plenty of other fingerprinting services do yourself a favor and go elsewhere that doesn't make you feel like an inconvenience for simply showing up.

I cannot say enough good things about the service, sincerity and integrity of the staff at this…read morestore. We have exclusively used them for shipment of our items - in one case I saw the true genius of the Deepa and her husband- customizing a shipping box in a manner I've never seen before. The problem solving was so effective and creative it looked like an IQ test!!! Great place to business and great people!

If I could give zero stars, I would! This location provided excellent service in the past. However,…read moresince the marketing and ownership changed, both the service and quality have declined drastically. The younger staff members seem indifferent to your packaging and shipping needs. I went around 10 a.m. on a January Monday, 2025. When I got in the store, I saw the worker's facial/body language, and all it said was, "Argh, one of those annoying shipments," as it was clear that it was unpacked and big. Here's a detailed account of the interaction. First, I asked if UPS could do the packaging, and she said yes. Then, I asked that I would like to stick around when they did the packaging so I could ensure corners, sides, etc, were protected with enough bubble wrap. She answered that she didn't know what time the item was going to be packed, so I said I could hang out for 30 min and wait; then she gave a vast excuse that it could be for a while, 2 hrs, or more, blah, blah... not to mention that the other 2 girls on the back were standing, chatting and doing absolutely nothing. So then I asked, would you mind calling me when you guys are about to do the packaging, as I don't live far away? (I wanted to be present to ensure the equipment was correctly packed because it is over $2000 dlls). Again, excuses, excuses, as pretty much she didn't want to go out of her way and was just pure laziness. Facial expressions don't lie. I also asked her that I would like to add stickers around the box that said handle with care, fragile, and keep this side up. Answer: we don't have them. UPS doesn't provide Fragile, etc stickers? I want to ensure it arrives safe, I said. She goes... UPS doesn't guarantee it will arrive safely without damage because it is up to the UPS drivers. Once it leaves the store, we don't have control over it or know if it is being handled properly. Yeah, that is why the sticker will help, I said. Well, I can write it down with a marker. Her tone and face were like saying, " I couldn't care less." At this point, I started being sarcastic about her failure and the company's failure to deliver excellent service. So, I grabbed my equipment and said, "Thanks so much for your help. I am going to pass and try FeEx," she replied, "You will also run with the same issue... lol!" Well, I will find out myself, and guess what? The service, packaging, and delivery were outstanding! They exceeded my expectations. I also was able to watch them pack my ex-amplifiers, and I was even able to make suggestions on key point areas where more bubble wrap needed to be placed. The packaging was $25 bucks, and the shipping cost was better than UPS (Unwieldy Purge Shop). FedEx packaging cost was $25 bucks. So, from now on, I will be done with UPS! Never again! The staff is incompetent, unprofessional, and lazy, acting like they own the store. Customer Service completely sucks since they change their marketing and culture. I will find out this girl's name and update this review in case you guys end up in that location to avoid this useless employee. I dislike giving bad reviews, but I have to be honest and matter-of-fact in my reviews. It is never my intention to harm the business, but I don't think they will be losing a few bucks for a review. This is a multimillion-dollar company. Please see the photo of the customer being satisfied with the packaging. FedEx! Bravo!!

FedEx outperforms UPS in every aspect: customer service, efficient employees, helpfulness, speed,…read moreand careful packaging of large equipment. There's simply no comparison when it comes to UPS and its lackluster staff. After being a UPS customer for eight years, I switched to FedEx. I found the shipping cost reasonable. I observed how they packed my amplifiers and suggested where to add more bubble wrap. It's time to say goodbye to UPS and hello to FedEx! UPS didn't allow me to watch, gave excuses, and openly said they could NOT guarantee a safe arrival at the destination, not even offering fragile stickers, etc. UPS went downhill with their new design choices and incompetent and questionable hiring decisions.

This evening (New Year Eve) I made a trip to mail a large item out of state. I wasn't able to find…read morethe right size box so I gave FedEx a try. I went in the hour before closing and was extremely impressed with the staff and service provided! Jaelin promptly greeted me as I entered the store. He listened to what I was looking for and went right to work finding a box that would meet my needs. He was professional, personable, efficient, knowledgeable and kind. While he was assisting me it didn't go unnoticed how diligent the second worker (forgot to ask her name) was with wiling down surfaces and organizing items in the store. I was dreading this task but my experience was wonderful. A huge kudos to both workers! The store manager should be proud to have them on the team.

The nicest woman helped my 13 year old son, went above and beyond for him on 4/9/26. They're…read moreconsistently kind and great at their job! Thank you!!!

Every time I go in this store, everyone is so patient. I observed an interaction where an elderly…read morecustomer struggled with a variety of Amazon returns and the different places to do returns. They walked him thru the options, process and got him set. This is customer service at its finest! I wish my parents had a store like this near them.