If I could give zero stars, I would! This location provided excellent service in the past. However, since the marketing and ownership changed, both the service and quality have declined drastically. The younger staff members seem indifferent to your packaging and shipping needs. I went around 10 a.m. on a January Monday, 2025. When I got in the store, I saw the worker's facial/body language, and all it said was, "Argh, one of those annoying shipments," as it was clear that it was unpacked and big. Here's a detailed account of the interaction. First, I asked if UPS could do the packaging, and she said yes. Then, I asked that I would like to stick around when they did the packaging so I could ensure corners, sides, etc, were protected with enough bubble wrap. She answered that she didn't know what time the item was going to be packed, so I said I could hang out for 30 min and wait; then she gave a vast excuse that it could be for a while, 2 hrs, or more, blah, blah... not to mention that the other 2 girls on the back were standing, chatting and doing absolutely nothing. So then I asked, would you mind calling me when you guys are about to do the packaging, as I don't live far away? (I wanted to be present to ensure the equipment was correctly packed because it is over $2000 dlls). Again, excuses, excuses, as pretty much she didn't want to go out of her way and was just pure laziness. Facial expressions don't lie. I also asked her that I would like to add stickers around the box that said handle with care, fragile, and keep this side up. Answer: we don't have them. UPS doesn't provide Fragile, etc stickers? I want to ensure it arrives safe, I said. She goes... UPS doesn't guarantee it will arrive safely without damage because it is up to the UPS drivers. Once it leaves the store, we don't have control over it or know if it is being handled properly. Yeah, that is why the sticker will help, I said. Well, I can write it down with a marker. Her tone and face were like saying, " I couldn't care less." At this point, I started being sarcastic about her failure and the company's failure to deliver excellent service. So, I grabbed my equipment and said, "Thanks so much for your help. I am going to pass and try FeEx," she replied, "You will also run with the same issue... lol!" Well, I will find out myself, and guess what? The service, packaging, and delivery were outstanding! They exceeded my expectations. I also was able to watch them pack my ex-amplifiers, and I was even able to make suggestions on key point areas where more bubble wrap needed to be placed. The packaging was $25 bucks, and the shipping cost was better than UPS (Unwieldy Purge Shop). FedEx packaging cost was $25 bucks. So, from now on, I will be done with UPS! Never again! The staff is incompetent, unprofessional, and lazy, acting like they own the store. Customer Service completely sucks since they change their marketing and culture. I will find out this girl's name and update this review in case you guys end up in that location to avoid this useless employee. I dislike giving bad reviews, but I have to be honest and matter-of-fact in my reviews. It is never my intention to harm the business, but I don't think they will be losing a few bucks for a review. This is a multimillion-dollar company. Please see the photo of the customer being satisfied with the packaging. FedEx! Bravo!! read more

The UPS Store - Feedback shotscreen. Special care beyond in packaging! - Shipping Centers Near Me - Foxfield, Colorado

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I emailed the store a couple of presentations on a Saturday morning. I went the to the store a few hours later to pick them up. They were not ready and had some questions. No worries. They also asked if I could pick them up on Sunday. No problem. They called me 3 times to follow up with questions on Saturday. I answered and thought we were aligned. When I picked up the materials on Sunday the binding was a mess. The employees didn't know how to fix anything, had to call the owner (I think), other patrons were complaining and it was a total disaster in the store. The printing looked like crap but I took the items because I had a meeting in another state that week. When I got to my meeting, two of the PowerPoint copies were missing slides!!! - the most important slides. I will not use this service for printing anything ever again. I would not suggest using this store for any service going forward for important print items. Stick to the pros at FedEx. read more

Incredible customer service. Needed to ship some antiques I found back home cause they won't fit in my bag. Little more than I wanted to pay but worth it in the end. Again great customer service here. read more

Needed to drop off an Amazon return. Printed out the QR Code and that made it easier for them to scan. Also for me as I didn't need to worry about connectivity. The associate greeted me right away and she stopped packing a parcel to help me. She was friendly and polite. Quick visit. And on my errand run route too. Win win. She also gave me a receipt. read more

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Horrible location didn't make sure I had all the information I needed and spent 30 dollars to send a package the package was shipped but no one informed me that the apartment # wasn't right and I called them to give correct apartment # and the lady called me back hours later saying my package was being sent back and I couldn't get a refund or discount they rip people off. That was important stuff my daughter needed this was horrible customer service and all around no help what's so ever! read more

Brought in a small box to ship to FL. Handed a printed address and return to the person so they could generate a label. They auto-filled Middleton,ID instead of Middleton,FL and it went to the opposite corner of the country. After finding the problem and getting it re-routed (which added another week + to the delivery date) I requested a refund for their mistake. I was told that it was my fault for not double-checking and that the box would get there eventually so they didn't do anything worth refunding my payment. Unfortunate that my customer loyalty is not worth $27. read more

I cannot say enough good things about the service, sincerity and integrity of the staff at this store. We have exclusively used them for shipment of our items - in one case I saw the true genius of the Deepa and her husband- customizing a shipping box in a manner I've never seen before. The problem solving was so effective and creative it looked like an IQ test!!! Great place to business and great people! read more

this was the worst Amazon return location I have ever been to avoid this place like the plague. The service was horrible I was lied to by a manager that told me she owned the place. I had to ask for the corporate number six different times and she kept saying Yep I'll tell him Yep I'll tell him Yep I'll tell him I said no I will tell them. she was combative and rude. Was later told by the real owner that she was overcharging me and requiring me to buy the biggest box they had which was way too big for what I needed told me it would be $40 to buy the box to return the two items that were separately boxed two dollars to print a label and $30 because I bought the box that she would be required to tape up and put the label on... What she called packaging so almost $75 to return a free Amazon return to Lamps Plus. Do not recommend run run the other direction go to Kohl's, go to FedEx go anywhere but here read more

They didn't open on time and hadn't even arrived yet to start to open up the store. People rely on a store like this being open on time. This store has really gone downhill. I've read a lot of reviews about the decline in service but somehow none of those reviews display now. The only reviews are from when there were previous owners.​ read more

This is the only place we will ever go for printing, shipping, and Amazon returns. They are friendly, fast, fair, and fun. We got several color copies made of my daughter's art and the quality was so good, they almost look like originals! I also had them make copies for my business and the quality was spectacular. We regularly bring them Amazon returns, and the process is quick and painless. When you are looking for a great local business to support, it really doesn't get better than this couple. read more

The UPS Store - This is one of the beautiful color copies we had made of my daughter's artwork - and for a very reasonable price! - Shipping Centers Near Me - Foxfield, Colorado

Owners make this store meet all of your mailing needs. They also are very helpful and make the mailing process easy and quick. I've had to wait in a line a couple times but it was under 5 minutes on all occasions. I would definitely recommend this store over the post office any day. read more

These guys are awesome! Always willing to help. As far as the guy who gave a negative review for "giggling". You should stop smiling in your own picture. Hey UPS store, keep on smiling. That's the world needs! read more

I recently shipped four boxes of priceless heirlooms which I had packed and shipped using this store. I shipped an antique clock, sculpture, vase, photographs and important documents. Everything was packed with perfection and arrived in California in two days. My stress level for shipping these items was greatly reduced by the professional and friendly staff at this store. I actually drove by a few different UPS stores to use this store in Foxfield. As of 6/2022, I highly recommend this store! read more

Miss Deepa May be my favorite local vendor !! She is sooo amazing her little store is capable of EVERY service you would expect from any UPS store! She is the most kind and sweet woman this is truly a one of a kind store . They provide absolute professional service and even when busy she makes every effort to address and assist all patrons and their needs immediately. I will absolutely never take my mail service or PO Box needs anywhere else as. Thank you Miss Deepa! read more

I've been going here for a few years, but yesterday I had three HUGE, heavy boxes to ship and I called to check the shipping rates. Deepa, the owner, actually came to my house to help me load them, then at the store he helpd me unload them (Thank God!!) and carry them into the store. They then helped me find a less expensive way to send the boxes than I had anticipated. I seriously can't imagine this happening at any other shipping location! I was amazed! I do all my printing here too (I'm a Realtor), and really appreciate the excellent service and attention to detail. The store is tucked behind the Waterway car wash there at Parker and Arapahoe, but it's worth finding. Always friendly and helpful, and yesterday was over the top! read more

Avoid this place like the plague it is. Apparently the "new management" can't be bothered to follow the contracts they sign with us. I got a PO Box 10 months ago and was told specifically that if I had to cancel the contract before the term, I would be reimbursed for the unused time. New management at this store decided not to do that, screwing me out of the money for an easy buck. That is what the new owners of this place are: dishonorable scum. Don't use this store. I sure won't ever again. read more

Five star service every time you visit this UPS store. The owners are so accommodating and conscientious in what they do. Their customer service is unparalleled bar none. If you have Christmas or holiday shipping needs please make sure that you visit this one stop shop. You will not be disappointed by their services, friendliness, and get it done attitude! I was completely unprepared without a box when I went to mail something and was helped to not only find the perfect box size but to ensure that my package would be protected during the shipping process. Please keep these folks in mind every time you have a shipping need or even just need a quick greeting card as they stalk those as well. read more

UPS.....ULTIMATE PACKING STORE! Deepa is amazing! Forget standing in line at the post office and do yourself a favor,go here! The owners are wonderful people,like going to a spa for your mailing needs. They will go out of their way to assist you with all of your packaging and mailing. They also do printing and if I ever have that need I will use their services for sure. They recognized me the second time I visited their store and every time since-when was the last time that happened to you at the post office. I find their store very accessible and convenient. read more

I have been using this location for approximately three year's. I couldn't be happier with the outstanding service provided by the owners, not only that but I can trust them to take of every detail from packaging to addressing which makes a huge difference especially when I am in hurry. One specific situation that occurred recently simply re confirmed our decision to support this location without any doubt. I was in a hurry preparing a special birthday gift for a family member when I realized I didn't have as much cash as I thought I had to add to the card and gift. I needed to find an ATM machine quickly at the same Time also needed to meet with a contractor soon. I was very anxious but Deepa not only lightened my mood she was very gracious and offered to hold everything until I returned. When I returned she had everything ready and I was able to get it out on time. This along with many other reasons are why we couldn't imagine offering our buisness to anyone else. read more

The UPS Store - Shipping Centers Near Me - Foxfield, Colorado

This is my favorite UPS store out there. I do a lot of business travel and frequent many different UPS/FedEx stores and this one is head and shoulders above the rest! The service is friendly, they help you to find the best packaging and cost for your shipping. The store is clean and organized even with the high volume business. read more

This store makes sending out packages and returns so easy for me! Both the husband and wife are always packing and printing my items and they always give great service! Love and appreciate them :) read more

These UPS stores are like independently owned and operated. So the owners aren't related to each other in anyway aside from running a UPS store. I came here because I needed to drop something off on a Sunday. This location is amazing. The owners here are absolutely awesome! Everyone is so friendly. Thank you so much! Since this is on the way to and from work, I'll be bring my business here. You will be taken care of here! read more

When you think about shipping and mailboxes, you generally don't set the bar too high. These guys are an exception. Always friendly, fun, and more than willing to make sure you are getting what you need and are pleased. Great place! read more

Staff is immature - they don't seem to take there job serious. Lots of giggling and not much work.

This UPS store has a great staff! An item I was returning was just to big for the box I had it in. Instead of charging me for another they helped me refit the existing box. I was in and out quick and the young lady was very friendly and helpful. read more

This is the first time I have been to this store. Deepa did all the work for me to return a package. I couldn't have done this by myself. She knows very well what she is doing and is a lovely woman. Thank you and I will be back. read more

This is my go to place when I need to send something out quickly. I've sent an Xbox to my son, when he was in the Air Force; they packaged it for me and it arrived intact. Great service, I've never had an unpleasant encounter with anyone working here. read more

This seems crazy to me to be writing about the store but I just have to say it! Amazing customer service. Kind. Fast. And open on the weekends. Despite being a bit further in distance for me, I will never go to another UPS store. Both woman in the store yesterday blew me away. Wow! Thank you both! read more

They know my company by name and always have mail ready when I walk in. Super friendly super helpful and easy to ship things in and out no hassle and no lines! read more

I highly recommend this particular UPS Store location. Deepa (the owner) has an exceptionally high level of customer service and truly cares about her clients. She even remembers who you are! I have shipped packages locally, nationally and internationally. Occasionally I have misplaced my tracking information and all it takes is a phone call to Deepa. She not only looks up the receipt, but goes above and beyond to give you details about the tracking. Other shipping offices I have used in the past do not show this level of customer service. I will absolutely keep coming back to Deepa and the UPS Store as I know my shipping and printing needs will be taken care of. read more

What a WONDERFUL experience! The owners were on-site and handled my priority mailing packages with ultimate urgency and thoughtful consideration. They personally drove my packages to Commerce City so as to make a flight...WOW, superior customer service. This was by far THE VERY BEST mailing services experience I've ever had--ever. THANK YOU for such an outstanding experience. read more

First time going to this location, absolute amazing customer service. She helped me package my shipment and made sure to clarify all of the information. I will definitely be coming to this location from here on out! read more

I drove from Lone Tree to drop off multiple returns on Sunday. I wanted to avoid the long lines I experience during the week closer to home. What an surprise find--excellent customer service. This is my new UPS home! read more

Best UPS Store by far. I am a small business with many packages and both Deepas take care of me . They also do customized packaging for large items. Contrary to rumors they are not leaving our neighborhood. read more

One of the many things I value about this UPS store is that Deepa takes the time to find the least expensive, most efficient way of getting our packages to their destinations. This is especially important, because we ship documents, etc to numerous places around the world. Further, even when I drop off a return to Amazon, I'm provided with a receipt so I can track the package and be sure it gets where it needs to go. Thank you for your consistently excellent service. I don't know what we'd do without you. read more

The owners of this store are the most wonderful people. They are so kind & considerate. Today I stopped by at 4:40 not realizing they close at 3 on Sunday. I started walking back to my car & one of the owners opened the door and yelled for me to come back. He happened to be finishing things up & since I only had a drop-off he took me inside & checked it in. You just don't get that level of friendly customer service anywhere anymore. read more

This store and these owners take pride in their store and value each customer! I went today to have birthday invitations printed for my sons birthday. I emailed the image and the owners took the time to ensure I was happy with the printed version before printing out my requested copy. It took a few tries and never did I feel rushed or pressured, they just wanted me to be happy with the finished product. This isn't my only experience like this here. I have taken in printing jobs and shipping needs and each and every time I leave with a smile. Both Deepa and her husband are aware of the options and their capabilities and make sure their finished product, or shipping eta's are accurate and professional. I will not go to another UPS store. They are valued in this community! Great people who care about their customers! read more

This store is fantastic, exceeded all expectations, I needed a hand getting a large package out of my truck and Deepa and her husband were more than accommodating assisting me getting it into the store. They even taped it up more to ease the shipping process. Extremely helpful, friendly service. Highly recommended!! read more

The owners are the sweetest and nicest couple ever. They always take such good care of me when I come in for my frequent amazon returns lol. Always so friendly and efficient. The only ups store I will use! read more

Good Customer Service does still exist. I went here a couple of days ago with 12 heavy boxes that needed to be mailed out. I carried one of the boxes inside and was greeted by the friendly staff and asked if that was all I had. I said no, I have 11 more in the car and as soon as I turned around to walk out to grab another box, the gentlemen followed outside with the cart to help. I have done this same shipment at other stores while everyone just stayed inside looking bored waiting for me to finish bringing all the boxes in. This store may be a bit farther drive, but to be treated with great service is so worth it. read more