My boyfriend and I moved into this community only a month ago. We had only been here roughly 2…read moreweeks when we received notice of break-ins at the complex. Break-ins happen, especially in more affluent areas such as Lone Tree. They've also been working closely with the Lone Tree Police Department to investigate the break-ins, as well as ensure residents are taking all precautions until the perpetrator is caught.
We feel as though CWS and the local staff handled the break-ins appropriately, and with urgency. We appreciate the care taken when discussing the issue with residents, as well as the extra precautions taken (private security doing rounds, checking doors, locks, etc.). They have continued to update the residents with any news they receive from the LT police department.
My boyfriend attended an all-resident meeting, and was taken aback at the way the Marq residents treated the CWS staff. From my understanding, it ended up being more of a circus than anything else. While we understand the frustrations that some residents may experience, the way that they went about expressing those frustrations was nothing short of ridiculous, and quite frankly out-of-line.
If our community had broken locks, a negligent staff, etc., I could see the justification in the feelings presented at the meeting, however, at Marq, that is not something that we, as residents, have experienced.
Our experience has been a wonderful one. Our maintenance issues have always been addressed immediately. Taylor took our concerns seriously, and made sure they were taken care of. The previous maintenance manager was nothing but professional, and courteous. He also happens to be my neighbor. The fact that he had to be moved to another property because of resident harassment is appalling, and I'm embarrassed for those members of this community.
When we added a pet to our lease, Najda seemed genuinely happy for us adding a new member to our family and was extremely helpful.
When we wanted to add an additional parking space to our lease, Mandie was able to not only get us our additional spot on our floor, but was able to get us parking spots right next to each other (which with 2 children, makes trading cars much easier).
The building is clean - I have more than once seen professional carpet cleaners not only shampooing what I'm sure are empty units, but the main hallways as well. While there are stains, etc. in places on the carpet, with well over a few hundred residents, it's understandable. People are gross, they spill things, it happens.
We just wanted to extend our sincerest gratitude to the CWS staff here at Marq. You guys have been wonderful helping us to get settled into our new place, and we absolutely love it here. Thank you for continuing to be so wonderful, even after we signed our lease ;) . Some places are great until you sign the paperwork, then your treatment as a resident is far different. Our treatment by the CWS team has always been great.