Anna has once again gone beyond horrible. She screamed at me yesterday, said my SS was welfare and…read moreshe wasn't going to release my money because I can't afford to live on my SS? I told her I was going to report her for treating me like that, so she yelled again and hung up on me. I am calling the Governor's advocate today.

Just left the Social Security office Ron at counter number four was very kind and patient and very…read morehelpful. Highly recommended excellent employee.

Update: did I mention how this city is a steaming pile of crap? it's no secret that the economy…read moresucks. The cost of everything is so high, families can barely afford to get by. What would you expect out of your city when times are hard? Well let me tell you what you get with Aurora, CO. You get wanna be cops going around giving citizens violation notices for things like having propane tanks on your camper (lawfully stored on the side on the house in a designated parking spot) or on your propane firepit, bare spots in your lawn after having a main line replaced and the grass hasn't grown back yet despite two rounds of seeding, fertilizing and watering (with water restrictions in place from the city). Then at the city parks you have overflowing trash cans, you have homeless camps with trash and drug use, you have a homeless camp just about every block. You have gun shots every night, you have burglaries, unresponsive cops (72 hour response times), you have a joke of a justice system, these criminals are back out on the streets the same day (if they even bother to apprehend someone). Don't even get me started on their public school system. Just look up the ratings, it's an embarrassment. This city has got to be one of the worst rated cities in the country at this point. If you are looking to move here, don't. Live in any city in the state except this god forsaken place. You will thank me later.

Super high crime rate. Lots of homeless people…read more Lots of drug abuse and homelessness on the streets. TheAurora police are some of the worst from what I've heard. This department is horrible at responding to calls in a timely manner. I know firsthand that they will not do anything about a stolen car. Do yourself a favor; If you don't want your windows broken in your car, stay out of Aurora.

I, as a military wife, have lived in many cities in the US and have to say that the City of Aurora…read morehas the best employees (excepting the police) of any. They are very responsive, very polite and willing to help. You can call any agency and get a person to talk to. This is very satisfying and very rare. Call the state or federal government and see the runaround you get. So thank you Aurora city employees. P.S. The police are supposed to be there to protect and serve, but I feel they are more there to harass and inconvenience.

The phone menu is the worst, just to get to the selections you have to wait 2.5 minutes, yeah I…read moretimed it. There is no way to bypass the message, and it doesnt even pertain to all the callers but we ALL have to listen to it. Oh and while you are holding the same message repeats over and over and over. Whoever programs the IVR for Arapahoe County human services should be forced to sit for an hour or two just to feel the torture!

great customer service. I emailed a question and they were very prompt in responding.read more

friendly help, on time for my appt, and only took a few minutes for a name change. great experience!read more

I waited over an hour for my number to be called. I watched it up on the electronic screen was…read morefollowing it. It was listed up there for the window. Number one that I was sitting closest to the lady behind the glass, decided that she was going to close and go to lunch without even calling another number or saying she was going to lunch so my number was going to be kicked out and I would have to get another number, but I made my way to her window and I told her that my number was up next and I need it to be assisted. Well she put the window back up she assisted me it took all of 20 minutes to get it taken care of, and she was off to lunch, I don't think she appreciated the fact that I stopped her from going to her lunch but I did apologize after all there was a lot of us there and I'm sure a lot of us were hungry and ready to go to lunch as well. Other than that the place was extremely clean very well stocked with informative information And plenty of accessible parking with accessible bathrooms Thanks For The Read Until Next Time

Best government appt ever. No lines, really nice people. In and out in 5 minutes. Really good…read moreexperience.

Ms Reyes crossed the line into assault when she flicked that card at my face…read more The rent a cop/security person/receptionist intentionally flicked my mom's ID card at my face while I was bent over finishing up my mom's paperwork. I said to Ms Reyes I don't appreciate it when you flick things at my face. She responded to me by saying, "You started it. " I responded, "I'm not the one flicking things at people." She next tried to order me to go sit down. I had to step outside in order to calm down. I spoke to the acting manager who told me to call the real manager on Monday. I am seriously considering contacting the Aurora Police to file a personal assault charge against Ms. Reyes.

Very bad and slow service. No mail delivered to my new address. They lost my package and when I go…read moreto the post office, they tell me it's out for delivery and I never get anything. Unhappy with their rude employees and I hate to go to that post office because of the unactable customer service that I received.

racist employee refused to give me my package or any sort of help, it was $200 worth of roaches to…read morefeed my lizards, I presented a stated issued ID which he said was not valid, horrible horrible experience, not only did he refuse but he made sure to let everyone know I had a "non-valid" ID and talked to as if I was child that didn't know how to read, how people like this asshole have a job is beyond me

Most people try their hardest to get out of jury duty. I for one tried my hardest to serve my…read morecivic duty and I was picked. Juror number 1. Though I did enjoy the experience it literally took from 8am to 5pm. Could have easily ended in half the time but the lawyer had to hash out the legalize and the jury had to leave the room to not be prejudice.

It's never fun waking up, making time to drag yourself to a courthouse waiting in line, seeing the…read morejudge, paying a fine at the window. I will say however, this was not a completely bad experience. My kid asked me to accompany him to help deal with his first traffic ticket. We got there 20 min early, checked in. Took another 30 min to be called, 60 min to be called into the judge, 10 min to pay at the window. Took time but not a bad experience. Take some work or entertainment with you and you'll be fine.

They helped ya boy out!! The police came in the house without judgement, mediated the problem…read morebetween my family and I, and gave me information about more support resources. They protect and serve! Believe it!

I've had several issues with this department in the past year. First of all, my truck was stolen…read morelast year and they did absolutely nothing. I ended up finding it behind a car wash on Iliff and Peoria at 2am, after ME doing the investigation for over a week. I called them telling them I found the truck. They told me to wait at the scene and an officer would be there shortly. There was a man parking in his truck right next to mine, my boyfriend walked up asking if he knew anything. My truck was sitting on logs, stripped. Those same logs were in the bed of this guys truck. He offered to buy the truck, we took his phone number for the police because we had suspicion. There were also cameras from the car wash pointing directly at my truck. The police took 8 hours to even show up. And when they did, we offered them the phone number and asked them to get the camera footage to find the people who stole the truck, you know. Descriptions of the suspects, license plates etc. They said no, because this happens so much it's not a priority and they "can't" do anything about it. If anything, it happening so much should MAKE it a priority. Second incident, a few weeks ago I was at horseshoe park when I watched a teenager chuck a baseball at his friend's head. Then yell "the second I'm getting a gun I'm going to a f**king school and killing everyone there. I called the police immediately. They took 2 hours to show up, and by the time they did the boys were gone. Now lastly, and probably the most important one, last Saturday night I was walking my dogs by central recreation center when a blacked out Tahoe pulled into the parking lot slowly creeping towards me. I called my boyfriend to pick me up. A few minutes later a man walking from the trail yells "HEY" at me and immediately starts sprinting towards me, I start running. I'm being chased by possibly human traffickers and luckily there was someone else at the trail who called out for me as he saw me running away and stayed with me while I waited for my boyfriend, which then the man chasing me got in the Tahoe and they sped off. I called the police to make a report, explaining they could get the footage from the outdoors cameras at the rec center to get a license plate, and hopefully be able to find the people before someone else goes missing. They told me someone would call me to make a police report. The incident happened at 9:30pm, I called around 9:45-10pm and they didn't even go to search the area or even give me a call back until 1:30am. And the officer who spoke with me on the phone told me "well what exactly do you want me to do about it?" When I told them about the camera footage, they told me they had no way of accessing the footage. I called the rec center to see if I can get it, and they had told me I'd have to file a police report and they would have to get the footage from them. So the police do have access to that footage. They're just lazy, sorry pos! I'm sorry but Aurora police department is absolutely useless. Oh but I bet once I start actually taking care of these situations myself and doing something that's actually beneficial, somehow they'll want to do something. I cannot express enough how lazy and useless these officers are.