Our morning was going sideways when we arrived. We were greeted by Mia who was so friendly and…read morehelpful. She didn't know it but her courtesy started a positive turn around for our day. Then we met with Michael in passport services. He was kind patient, and helpful. These two took away the anxiety we started our day with.

Came February 17th at 1pm. Not one customer in the whole building, only workers. No one sitting in…read morethe many chairs waiting for services. 3 different people including myself were turned away even tho agents behind the desk were unoccupied, and we all were told to make an appointment online. I was out of town and my paper plates expired, could not locate any of the words "expired temporary/paper plates expired/renewal" online via the website, so I walked in to be helped. The lady at the front desk helped me find the correct area online and the next available appointment is March 2ed...13 days away. You use be able to sacrifice 2 to 3 hours waiting in line and get everything done that you needed to get done at this DMV, now instead of 2-3 hours it's a week to 2 week wait. How is this an improvement with the mandatory online scheduling versus walk in appointments? Edited for spelling

I have lived in Colorado all my life and this is the only DMV I ever went to. Grew up hating it…read morebecause everyone was always so rude like they hated their jobs but management has done a great job turning this around. We went to get my daughters driving test today not realizing they recently changed the rules about appointments only and we were a walk in. The first person we dealt with was the supervisor (I regret not getting her name now cause she was so kind and patient). She said she'd see what she could do and put us on standby. The next gentlemen we worked with us equally as kind and helpful. The driving instructor was even spectacular. They all deserve the greatest acknowledgment. They turned what could have easily been the worst day for my daughter and me into one of the best days of her life. And we were in and out in just a few hours. I had taken the whole day off but was able to make it back to work. Thank you again for your kindness and efficiency.

My experience at this Aurora office has been extremely frustrating. I completed the entire process…read moreto renew my driver's license approximately two months ago, and I still have not received it. I have called the office three times and visited in person twice. Over the phone, I am told that my license has already been mailed and should arrive within a few days. However, when I visit the office, they tell me they are still waiting to receive it so they can mail it again. These conflicting answers are very concerning, especially because I am extremely careful with my personal documents, and no one has provided a clear explanation or solution. The customer service has also been very disappointing. The staff do not listen carefully or seem interested in helping resolve the issue. After two months, I still do not know where my license is or what I need to do to receive it. I have tried every possible way to resolve this situation. I would appreciate it if someone at this office could seriously review my case and provide a clear answer.

Went smoothly and staff very professional. Relatively easy process and took less than half an hour…read moreto renew drivers license.

You don't allow walk ins and force me to make an online appt…read more Seven (!!!) weeks out. I wait the seven weeks. Go in for my 12:10 appt. Arrive 15 minutes early "just in case". I finally get to the counter at 1:55PM. Why even have us book an appt time if you won't keep it? Utter fucking bullshit. Gets two stars rather than one because the counter person was nice (2 counter people. 14 stations. Also ridiculous.)

This review is for the friendly Northglenn drivers-license facility in the 8400 block of Federal…read more Here one obtains and renews a new license or ID card, and this office is to be distinguished from the gaffe prone, long-wait license plate division on Pecos, above 120th Avenue. If ever there were a well-run Federal, State, or County office full of fun, efficient, and well-meaning people, this is it. Believe me. I have lived in California! This place is a dream. i arrived a good five minutes late for my computer-arranged appointment and the greeter told me "Doesn 't matter a bit. Come on in." Wow, off to a good start. I was immediately called up and began explaining how I lost my wallet with my credit cards, cash, and CDL in it. I was quickly given an eye test that was generous enough and realistic, I thought. My distance-panes are indeed close to window glass, so the test was fair and representative. Happily I passed and am not required to wear eyeglasses on the road. The only document they sought from me was my birth certificate, which I offered, having been prepared by the internet sites to bring along. When asked to pay the $12 fee, I realized suddenly, "No wallet, no money!" And I asked my wife to run to the car for a moment to get her purse. As she did so, my clerk took on (courteously and duly) the next person in line, but when my wife soon arrived with money, another clerk immediately called me up and continued our procedure. Both clerks and the camera lady were so friendly, as was the recpetionist. I couldn't believe I was in a Civic office of any kind. Bravo to the manager. If I still had a business, I'd hire her (I think i saw a woman-manager) in a heartbeat. For whatever reason, from my experience, procedures and efficiency at the vehicle licensing office on Pecos are well behind the Federal Blvd., though clerks there, too, have always done their best to serve well and pleasantly. Autre temps, autre moeurs, I guess. Thank you, folks on Federal. An amazing job! My visit there was a fun one, and not the onerous chore I had dreaded. Afterthought...The only downside to this whole experience was my initial quest to seek information on the internet. In the net, I encountered dea phone numbers and instructions that were unintelligle and impossible to carry out, for one reason or another. Definitions were not clear ("lost license" vs. "renewal of license"--one and the same procedure or different?) and the seeming demand for a very recent optometric certificate read-out, for example, were daunting problems... You will sweat on the internet, but slide downhill at the office. Do we really demand of the elderly that they alone get an optometric certificate of good sight? It is a fact of science that in the elderly, the pupil of the eye usually shrinks, affording better vision than before. I see a bit of age discrimination in all this, too. And collusion between the State and the Optometric Association. Our elders can't in many cases afford $75-150 for a full-fledged, superfluous eye examination "within six months of DMV application." But hooray for 8464 Federal and the people there!

If you can try to do everything online that will be your best bet, this place is horrible, not the…read morepeople that work there, seems like they are understaffed so any quoted wait time is a like they told me it was an hour wait, it turned into 3 hrs. Great people horrible process.

My rating is simply for the front desk girl Alexandra and the manager Hena or Hana I apologize if I…read moremisspelt her name. She was a true grace in this fiasco of a day where I visited 3 times this morning. I would highly recommend going to her if you have any difficulty or issues with transfers or transactions in this department. She should train everyone in the facility to be as humane and professional She's part of the solution and not the problem !!!

need an identification card to travel for medical appointments. I have birth certificate marriage…read morelicense section 8 and Medicaid . I have never left this country in my life and I have a dozen doctors between here and New York where my spe treating my rare disease is located but none of it is enough to convince the morons at the dmv I am me . I don't blame the morons for doing this to me I blame the people of this state allowing such morons to ever get the job in the first place . I hate it here I hate it here I hate it here if the Rockies reached heaven's gates themselves I would still hate it here

The Legislature now allows the DMV to keep their fees and has moved them to a more reliable funding…read moremechanism, but the organization remains chronically underfunded. You should talk to your State legislators if you think they need more resources. The DMV has made a huge effort to upgrade to a modern computing platform. The system went live on February 16, 2026 and not only streamlines the workflow at DMV offices, it also offers the new myDMV portal which can be used to manage personal information, receive electronic notices, renew your driver's license, pre-register for a license/permit/ID, check status, renew registration, schedule appointments, and other routine services. There's also a new MVExpress service, 70 automated kiosks scattered around the State, generally at DMV offices or grocery stores. Most online transactions can also be performed at the kiosks. The hope is that many basic transactions will be done online or at a kiosk, freeing up the DMV staff to handle the more complex issues. I had a title transfer, so I went to the DMV office in person. The only DMV entrance at this location is the door off the parking lot in the rear of the building. Three people are allowed inside at one time to line up at the check-in desk. A friendly staffer quickly reviewed my issue and assigned me a number via a text to my cell phone. I was to leave the building once I was in the queue. You can return once you reach fifth place in the electronic line. There's a link in the initial text to a real-time app that shows your exact place in the queue. This works very well. You can leave and go about your business. Just return when you're approaching the end of the line. I arrived at 9:40 a.m. on a Thursday. It took me eight minutes to check-in. There were five people ahead of me and the line moved fairly quickly. The staffer thought it would be two hours until my number came up; it actually took three hours, but I was able to deal with my day while watching the countdown on the app. I returned to the office when I got to eighth on the queue, sat outside for a bit, then was allowed to go to the waiting room when I hit fifth. It took 30 minutes in all to be called to a window from eighth place and I spent 15 minutes with the staffer. Seating outside the building is very limited, two concrete benches on the front of the building facing Tremont Place. The staff suggests sitting in your car if you need to wait, but this can be uncomfortable on a warm day. Some additional, shaded seating would be a nice addition. There are a number of coffee shops and restaurants within the immediate area. Everything ran pretty smoothly. I think this system is about as effective as the DMV can be, given their personnel limitations. Two out of ten windows were operating when I made it to the waiting room, then a third opened after awhile. All of the staffers seemed friendly and willing to help. The crowd of customers was patient and polite. It is really helpful to see the queue and to know your exact status.

I just want to make it clear that the rating I am giving reflects the overall experience at this…read morelocation. The actual DMV as an organization is quite the mess. I feel like everything they do is so broken and inefficient. Will that ever change? I doubt it. A lot of people visiting this location were mad at the employees for various reasons but it wasn't their fault. If anything I felt that the employees here were doing all they can to help everyone. The URL they provide to check your place in line didn't work. The parking lot here is relatively small for how many people they service here but there is plenty of street parallel parking available in the area. Make sure to do your research and bring all the documentations that you need!

We came in to get a marriage license (with an appointment), and had a very smooth experience! We…read moregot directions up front and found our waiting area quickly, got a ticket, and probably only sat for 4/5 minutes before being called up. The whole process took about 10 minutes sitting at the counter, and the lady was very nice, and congratulated us. We did notice a typo as we left, and came back to wait another 1/2 minutes with a new number, and got this corrected right away. It was our fault not noticing but they were very kind in fixing this quickly! Overall an incredibly smooth process. I am from NE and these things take much longer there than at this office!

Heather was fantastic at assisting me with getting my title work corrected and in order without…read morefurther issues. Found everything necessary for my to not male numerous trips and was definitely customer friendly! 6******.. PL.

Just had the BEST experience at this DMV (yes i really mean it!!). Needed a new title same day and…read morecame in when they were closing. Leanna at the front desk was so patient & kind & went above and beyond to get me all the paperwork filled out & then i walked out with a new title 30 minutes later!! Definitely choosing this DMV next time i need anything car related!

This is SUCH a change from NYC DMV offices! It's quite small, and the employees are friendly,…read moreefficient, and helpful. You don't need a paper ticket anymore. They'll text your ticket number and counter number to you. I was there on the last day of the month, and it wasn't jam-packed, nor did the staff seem harried. I've tried the kiosk at King Soopers, and they have NEVER accepted my checks. So annoying. You're basically forced to use a card, and then you're charged a fee. I forgot my checkbook today, so got stuck with the fee again. My fault, though.

Shocked! We arrived a few minutes before our scheduled appointments. We got checked in without…read morewaiting; sat down for 1 minute; got called up to the first window; paid; took our picture; went home. The whole process for two of us was less than 10 minutes! Excellent service, DMV.

Arrived at 8 AM to renew my drivers license. Was out of there by 8:30. Customer service was great!!…read morereceived a text to write this review