They suck. If you live in an apartment complex they suck more. They claim they attempt delivery yet no tag indicating this. Then they return it to shipper and I have to start over. You escalate to a manager and it gets worse. With every level you climb it gets worse. They send a status of "delivered" but it's not here then magically shows up a day later. They fudge records so they can keep their in time delivery with Amazon in good standing. This is why they are broke and even their own people are miserable. And they like to make the rest of us miserable too. USPS you suck! read more

Convenient location but the service is hit or miss... Be prepared to wait in a long line here, regardless of what time of day you come by, unless you drop off packages. Also, make sure you know what the hell you have to do when you go. Otherwise, they will tell you to get out of line once you reach the window, and come back in line when you're done, but even then, they're not clear about whether you come back to them or wait in the regular line (after having done this once or twice, they definitely want you to go back to the one big line but you can go to the front, which is at least tolerable). I do continue to come here, though, because it is right by my work. I prefer to just stop and go to drop off packages. Otherwise, it is a nightmare to wait. read more

Ask anyone who knows me, I eBay like a mofo. I am a Top Rated Seller and a Power Seller, so I'm pretty hardcore. I am in this branch, seriously, every other day (if not everyday). I gotta tell you, there is this lady here (and hell yeah I know her name, but I see her weekly so am I going to name her and risk USPS purgatory with her??? HELL NO) that I swear has PMS all the time. She's super rude, and then can turn around and be super nice. Maybe she's totally bipolar?? I know for a fact she's had more than one complaint. I try to avoid her when I can, she does like kids so if you happen to have them handy use them here. Kiddies are great shields against the unpleasantness of the Post Office. My kiddies have deflected her hate nicely on more than one occasion. The positive note here is Vivian and Christopher!! I LOVE BOTH!! Vivian is soo nice, and she could have her bad days too but really could you blame her? I don't know if you know, but there are a bunch of idiots at the post office (sorry, idiots). She does her best, and she does love kids so bring in the little ones. Christopher is super FANTASTIC!! He's really straightforward, funny, and sweet! He really helps out whenever he can, and that goes for everyone here. When you get to know everyone, you realize that they seriously do try their best to help you out. Besides, who else is going to send your lightweight mail faster and cheaper than anyone else?? Also, my local mailmen are AWESOME as well!!! They are sooo nice, and are always prompt to pick up and deliver mail!! Thank you guys!! FIVE STARS, even for that crazy beeze that works at the front desk!! read more

I just had an amazing experience renewing my sons passport. Based on our prior experiences elsewhere and my recent DMV Real ID horror show we showed up 20 minutes early. One of the clerks noticed we were waiting in the general line and called the agent for us. We then were shown into a separate office area with chairs. The friendly and knowledgeable agent took our son's photo We paid for the fees and filed the forms. We were out of there before our appointment time! Thank you for making the painful ritual pleasant. We did strictly follow the rules and had our photo ID already copied and ready as well as filing the form online. read more

TERRIBLE SERVICE! The postal employees don't know what they're doing. If they worked in a publicly-held company, they would be fired. Instead, these government workers continue to do sub-standard work - without any consequences! I submitted a change of address in March 2012, expecting my mail to be forwarded to my new address. In the first 3 months, they have screwed up three times (yes 3). First they forwarded someone elses mail to me. Some poor Asian man's mail was being forwarded to me for a week or so. Then, they RETURNED TO SENDER all the mail that was addressed to me. My sister sent a greeting card to my old address and it was returned to her as "Addressee Unknown. Unable to Forward." The most recent screw-up was that they started delivering my mail TO MY OLD ADDRESS! Why bother with an address change? The CUPERTINO post office is useless! read more

How often do you come into a U.S Post Office and somebody immediately greets AND asks if you need help? The lady working today (5/17/17 1045am) answered my question and a man at the cashier sent my package right away. I came here yesterday around 2pm and there were around 5 people in front of me, but don't worry it moves fast! Omg this USPS is HUGE. I think this will be my primary postal office from now on due to their great customer service. Thank you! read more

I'm a constant visitor for this office because I also am an eBayer. But I have to say...I avoid going inside at all possible costs unless I have to. Two of the female clerks are always putting out an unpleasant face and seem to do so with racism (or so I see it). They also get quite frankly annoyed when you apparently don't know what you're doing (packaging, shipping price, etc etc). Oh, they'll explain it to you with a more than disgusted face. Also a lot of the clerks here disagree with each other's statements. I was mailing a registered mail and was told by clerk A you weren't allowed to tape the address area because they needed to stamp that. That's fine and i went home and repackaged. Then I came back another day to mail the same package and was told by clerk B you weren't allowed to use plastic tape AT ALL and you needed to use PAPER TAPE. Huh? Didn't hear that from clerk A. So I was passed their $2.19 large bubble envelope and was told go stick your current package in here and write the addresses and leave the envelope unsealed. He'll seal it with paper tape for me. Fine. Went back and clerk C simply processed the package. Didn't use PAPER TAPE whatsoever and all was smooth. Can you folks please get your statements together? PS. They also can be more expensive mailing things than compared to that stupid automatic machine outside. It's cheaper out there but it likes to say it can't read my card (happened more than 10+ times). read more

I truly appreciate Lamson who was kind and patient in helping me mail a lot of packages at the counter.

I came here instead of the Saratoga post office because it was on my way to an appointment. I arrived with 15 minutes to mail my package and got in line behind 7 people. 12 minutes later I was behind 5 people so I left. How does it take 12 minutes to service 2 people? The wait at the smaller Saratoga post office is usually less than 5 minutes and never longer than 10. I'm sticking with them. read more

Their lobby hours close far too early. Covid precautions is a poor excuse to restrict the lobby open hours. I am referring to the lobby PO Box access only. read more

Garbage ass postal service office. No tape, no scissors, no nothing. People are rude. They try to nickel and dime you for everything. They wont even help you put on a return label. Bunch of low lifes working at a even worse location. read more

This is a Federal office that provides a service that we use or need. They are NOT retail and have no reason to kiss your butt and make it a love story. With that being said I have been coming here for over 20 years now and in the last 4 years it's been 2-3 times per week. I can say for the most part that they do a good job. My experience's with Florence, Nancy, Christopher, Jeff, Fred and Carol have been friendly and efficient. I'm also very prepared with my packages and the paperwork that is sometimes is required I have everything all filled out and ready to go and I always have a smile on my face and I'm polite every time I go in. I can see how there are so many unprepared or clueless people who don't know what form's to fill out or the difference between priority/express/regular mail and yes when you have those customers in line that have issues one after the other it doesn't make a very happy person working on the other side of the desk. I do have an issue with an employee there by the name of Derrick McCarthy. Generally he speaks very loudly and can speak to customers in a very condescending voice. He can make people feel very stupid. I only dealt with him once and that was enough for me. My package was ready to be shipped. All he had to do was hand stamp and ask my the usual questions "Anything liquid, fragile etc..." But he chose to tell me I couldn't send my package out the way I had it. He then compared me to the Unabomber and when I asked for him to show me USPS's policy that it couldn't be shipped out that way he couldn't show me and told me NOT to do it again. Well I still ship it exactly the same way I do now as I did before I went through him and never had a problem with any other postal workers. They aren't there to sugar coat things and compliment you. Don't expect it. Just be patient and try to work with them to expedite your needs. And don't be that person complaining about the wait in line. They are processing each person's items and will get to you when they do. read more

The customer service here is top notch. The associates are very respectful and handle everything quickly. Not too much wait time and line goes fast. They even offer helpful suggestions for shipping and are ready to offer help. The associates are respectful and courteous. Great service!! read more

Useless post office! This should be closed down! They are wasting tax payers money and time! The service is EXTREMELY rude from some! Some of the folks here are pleasant but if you don't get the nice ones for your transaction, you are gonna have a bad experience. I would recommend using self help options as the computer is more useful than the people who work here! read more

Sending stuff out from this place, it takes a while, but it functions like any other USPS place i've been to. tragically, if you're trying to find a lost package or find out where they put it, you might as well immediately call the place you ordered it from and get your money back. one of my packages WITH a tracking number was supposedly delivered on friday with a delivery confirmation... i never got anything. waited a few more days for it to turn up... nothing. after several days of calling and speaking with practically their entire staff who all said they would call me back with news about the package (never did call me back), i still don't have an answer. and no package. read more

The black woman working the desk at (roughly) 11:00 am on Tue Jan 15 was incredibly rude. Didn't greet me or even want to serve me when it was my turn in line. Told me to fill out forms that I had already filled out. Didn't offer me a pen when she told me to fill out forms (they were already filled out). I was sending two letters certified mail, SHE APPLIED THE POSTAGE ON CROOKED ON PURPOSE. read more

US Post Office - Post Offices Near Me - Cupertino, California

Last week, at the first time I went to this office and asked about the rate of packages, the postwoman, named NANCY, kept on saying I don't know. She had really mean and rude manner. She didn't even try to listen to what the customers got to say! TERRIBLE SERVICE! Never go there again! read more

While I usually frequent the Saratoga post office, I've been here a few times From what I've seen, they're quick, efficient and business like. It's really important this time of year with the Christmas rush. I had to go yesterday to mail a package and the experience was much smoother than what I anticipated, especially after seeing the line. Yes they could be more personable, but they're no worse than other post offices, Fex Ex office branches or UPS stores. It's also really nice that they have an automated postal machine so you can avoid the line. The biggest issue I have is with their location, as having to make a right turn and make a U turn is pretty nasty and the more natural left is a bit awkward. But that's on the city planners more than the post office. read more

The guy said I did not pay enough for my prepaid shipment, but he can not find how much I paid for it. They do not send me email receipt of what I paid, but I have my label printed. How does that even work? Pretty bad system and customer service for the wait time for just a drop off. The guy at the counter looked at me with judging eyes and said that people try to get away with cheaper option by claiming false weight measure. Badly Biased and judgemental. He tried to charge me with another 60 bucks on top of what I paid online, which was exactly 60 bucks. Use UPS for drop offs. Much faster and easier. read more

I shipped a package today and it went smoothly and quickly without an issue. Staff was very polite and professional. I've never had an issue here before, but I'm sure on busier days people's moods turn sour... While I was waiting in line, a customer told the woman behind the counter how rudely she was talking to him. I didn't hear anything out of the ordinary until the guy started complaining, so it seemed like he was finding fault where there was none. He was even laughing as he was going on about it, as if to broadcast to the rest of us "look how right I am, and how wrong she is." It irked me how rude this guy was, and I just had to put this visit in a review. Some people seem to have it set in their minds that customer service at these places are bad, when sometimes it's not. As always, take reviews with a grain of salt - some people easily get upset or have a chip on their shoulder. read more

I've been using this post office for quite some time. To be fair, I think they have some good worker and horrible worker. Today I called to inquire about something. This guy, carl, who answered the phone was telling me that nobody could help me today and I had to call in the morning. It was only 3:30p. So I asked what time this person would be available. He just din'tt want to answer that question and became lewd when I asked the same thing a few times. I then remembered that a few months ago, this same guy answered the phone when I called about missing pacakge. He said there's no way to find it for me. Few days later, I called again and this time I got a lady. She was 180. She was nice and helpful. She found the pacakge. I'm glad I didn't totally believe this carl guy. So I think they have some good people and horrible people. read more

The post office is the 2nd government place I hate. the DMV is the first one. Why is the USPS doing so bad financially when there's always a long line?! I got there 5 minutes after opening (this post office is only open 10 AM to 1 PM on Saturdays) and there were at least a dozen people in front of me. And as I'm waiting in line, I have to get out of line a little bit to grab a registered mail card. 4 workers, which seems enough, but the line just moves slow. zzzzzzzzzz. Everytime I go to the post office, no matter what day or time, it takes at least 10 minutes for me to get to the front and process my request. It's clean and an older building, but lots of parking, although it can be tricky to get into the parking lot. read more

I had come to this location for the first time shortly after it was newly rebuilt and was hoping to find something special inside this new P.O. that I haven't seen at other places. Not really the case, it seems they will still finishing up some basic touches after opening the place and it wasn't all too busy either. But I did come in the early afternoon hours of around 1-2pm and didn't have to wait long in line. My items send were just small first-class packages so I didn't have to deal with too many shipping mishaps with the post office reps. I have probably sent like 6 or 7 things from here, and I know all of them reached their correct destination... so I don't have much to complain about there. On the other hand, the customer service here did seem to be lacking quite a bit. I don't know but I believe it has to do with all the post offices reps. employed here. I barely give them 3 stars overall, only came here because it was so close to school. read more

I was actually having an issue where a package I was expecting from Atlanta, GA was showing it sitting at that facility for a few days. After having submitted an email inquiry the night before, during the day, I got a call from Cupertino's Post Office and I was surprised they bothered to personally call to let me know the package was showing that it was being delivered today. :-) It was a nice personal touch (despite the package being delayed in the first place). read more

The Cupertino USPS mail personnel (carriers) that deliver to my neighborhood (Cupertino) have always done a terrible job in delivering Amazon / USPS boxes to my neighbors homes. I've seen countess times where the carrier would throw the Amazon / USPS box from the mail truck without getting up. Or in the rare event that they actually got out of their truck, they would walk a few steps from the truck and hurl the box at the front door. Needless to say that seen and have heard the thud and sometimes breaking sounds (glass, etc.) from the boxes as they hit the driveway or sometimes as the have hit my neighbors front door or garage. Its pretty sad that we actually pay for this service (or lack there of) through our taxes and actual out of pocket payment and this is the consistent level of service received. Finally, I had an Amazon box delivered to my house (fairly rare) and both the box and product (inside) were damaged beyond use. I've decided that I need to ship my Amazon (and other boxed mail) to my work place and give up on further paying for "horrifically" bad service from the Cupertino USPS. read more

I came in when it's about 30' before they 're closed. Very mean staffs. I know it's almost time for you to go home but at least talk nice, ok? I saw the woman behind the counter expressed very pissed off when the customer in front of me could not find a way to cut the tape. She did helped him then but I will never forget her attitude. Then, I was hoping that my clerk would be better but he's kinda rude. All he wanna do was you're in and you're out. Quick. No question. I had something I wanna ask and he was like really rush me to get out off the office. Terrible experience =.= read more

I had always used UPS for my Amazon returns. Now Amazon has a USPS drop off option, I made the grave mistake of selecting USPS instead of UPS. Since it was my mistake, I decided to give USPS a try. First of all, I had to wait for 20 minutes for a postal worker to free up to serve me. By contrast, my longest wait at any UPS store was never longer than 10 minutes. In fact, majority of the time I could get in and out of UPS in less than 5 minutes. My service rep was Mr. L Le who told me with great authority that he could not issue a receipt because Amazon paid USPS too little for taking their returns. I asked him how I could prove I had returned the item. He said the tracking number was my proof.. Mr. Le repeatedly insisted that it was impossible to issue a receipt. As I was taking a picture of my box with the hope that the pic would be my proof of return, Mr. Le "asked" or more accurately demanded that I talk to his supervisor in a rather intimidating tone. Since Mr. Le insisted, I said sure. Mr. Le's supervisor showed up and showed me how to get a receipt from the automatic return "machine" in literally a couple of minutes. Since all I wanted was a receipt, I was very happy. When I told the sup that Mr. Le never mentioned the auto return as an option (there were a long line of witnesses in the waiting area), the supervisor said "it must have been some misunderstanding..." well, for someone like Mr. Le whose job is to deal with customers all day long, he for sure lacks of customer service skills AND USPS' product offerings knowledge. Hopefully Mr. Le's sup and management will take corrective action to remediate Mr. Le's glaring shortcomings in both areas. my receipt says go to http://bit.ly/uspsapd1 to "tell your most recent experience". Guess what? I tried but Cupertino USPS was not even on the list of USPS locations on that survey website!!! Of course, I can't give my feedback via their official site... It figures. Mr. Trump claimed Amazon made its profit by cheap shipping that hurts USPS. No, Mr. Trump, USPS hurts itself by inefficient and ineffective employees who drive customers to their competition. Message to Amazon, reconsider your arrangement with USPS. It doesn't help when one of their employees openly claim or blame Amazon for paying too little to warrant issuing a return receipt. It goes without saying, I will avoid USPS like a plague. read more

Don't understand 2 Star rating (mean spirited?). I've lived in Cupertino for 45 years and have always been reasonably happy with delivery, pickup at my box, and sometimes lines at the post office when I want to ship a package. In most cases the post office staff have been courteous and helpful. I guess when someone is having a bad day and want to vent, the USPS is an easy target. Technically I'm rating 4 Stars , but I'm giving five because during these times I think they deserve more. read more

After waiting in line for over half an hour, only to be assisted by a woman competing for the title of world's most inefficient worker, I left the post office in a fit of annoyance. By the door, I spotted the scale used to weigh packages, and decided to weigh my head. 11.2lbs. I went home and looked up the average weight of a human head. 9.9lbs. I just have a large brain, okay?! KTHNXBAI. read more

I keep giving them a try, but they just keep disappointing. I called on the phone to ask a simple question about a passport app. The guy literally sounded pissed off after the phone rang 30 times that he had to answer it and answer a question of mine. Isn't that what they are hired to do? If you don't want to do the work, then get another job. If you do want to work there, then at least appear to sound like you're enjoying it. I still think the government just needs to shut these places down and let fed-ex do passport applications. Other than that, what's the need??? read more

I applied for passport recently in Cupertino post office. My experience in the office was actually fine. As of now (June 2015), you can apply for the U.S. passport work-in on Thursday. As far as I know, other days of week are by appointment only. Well, I heard that they accept the first 50 application on every Thursday, and the lady working for the post office on the phone kindly let me know the some people line up from like 6:00AM. I went there 6:50AM-ish. There were people already lined up, or more like sitting in picnic chairs. I mean in the building. Probably no restroom access while you are waiting. Around 8:30, the lady showed up ( I guess she is the kind lady over the phone), and started to distribute number on raffle ticket type of small paper to each one in the line in order. She wrote down family name and number on the ticket thingy. I saw many people just went back home right after receiving the number, and I did the same. I went back around 9:30AM. I expected that the process was going to be very slow, but when I got there she called number 15. I was around 28, and got called around 10:00 AM. Maybe it was unusually fast on the day, buy any way, I saw one number owner did not show up when his/her number was called multiple times and the lady had to skip. I heard once you number is passed, she will not call it again. Well, kind of harsh but anyway.... Submitting two passport application was completed by 10:40-ish. I would say, not so bad and I really do not want be in 7 weeks appointment queue. Hope this helps. read more

If the desk worker calls for a supervisor, just leave! A package was confirmed delivered by the post office to my PO box, but there was nothing in there, so the desk worker called for a supervisor to window 6 and directed me to wait at window 6. About 10 minutes later the supervisor walks out, looks at me standing at window 6, casually looks around the room, then walks away, didn't say anything to me. Because I wasn't sure if that was the supervisor, I didn't say anything, and about 15 minutes later the original desk agent that helped me called a second time for a supervisor to window 6. 5 minutes later, he came out, and immediately was very rude. I tried to explain my problem and about half way through he cut me off to tell me there was "no mail" and the message I got saying there was mail in my box was sent to everyone every single day. I said if that was true I would get a message every single day saying there was mail in my PO Box and that doesn't happen. His response: "I already explain to you, what? you don't get it? cant understand?" I said "No, I understand what you said, but it doesn't explain why the message said I have mail in my box when there is no mail in my box" at which point he mumbled "stupid white people". I said excuse me can you say that again, I couldn't hear what you said" and he started walking away, So I said who's your supervisor, and he said "I am the supervisor, there is nobody above me" which is obviously another lie. So I followed him to the other side, and shouted "what is your name" at which point he stood at the back of the isle and pointed to his ID badge which was impossible to read from there, and I left after that and filed a complaint with the main branch. If you need help from a supervisor, just call the 1-800 number don't waste your time. This branch supervisor is rude, lazy and racist, read more

one star because there are mailboxes that you can drop mail into. Staff very unpleasant and unprofessional. Almost seems like they get pleasure in not helping you. Self mailing machine ALWAYS broken. Mail delivery to my P.O. box is spotty and no help with getting assistance even after waiting 30 minutes to speak to supervisor. All in all basic government incompetence. read more

The most incompetent post office I have ever encountered. Multiple people can't figure out where my package is, even the supervisor (Syasad??) who is rude- got loud with me for asking him to look for my package and hung up. Oh also, 2-day shipping is apparently "not guaranteed" so don't be misled by the name. I do like my mail delivery guy though. read more

i'm surprised at how bitter people are about this place. i've never had any problem with their employees or customer service. yes, the line can get really long, but that happens at all post offices. the parking lot can get crammed too, especially with old ladies creeping along in giant oldsmobiles. i just park across the street in the office buildings, there's lots of shady spaces there. plus, my mom's office is there, so i can go bug her and see if she has any snacks. this is just down the street from de anza college, past the overpass over 85. they have an automated postal machine, which is a huge plus. worth at least two stars. read more

Extremely rude staff and no considering from customer point of view!! Especially asian guy working there was almost yelling at customer without explanantion. I saw many review that post office workers are not friendly.. There guys really need training for Customer Service. We pay them but they don't serve us right!! read more

Wife brought our daughter here for a passport renewal. (Needed to be in person because she turned 18.) They didn't allow her to apply because they claimed she needed a *second* photo ID -- beyond her current, *valid* US passport! I was certain that I had checked the official US State Department web site and seen no requirement for any sort of secondary ID. And indeed, upon double-checking after being informed that they had refused to process her application, according to the State Dept web site, your current passport is all that is needed. Add to that that we had to wait almost two *months* to get this appointment and this type of incompetence is absolutely inexcusable. Go elsewhere if you need a passport processed. In fact, given a few other less-than-pleasant experiences I have had with this post office postal-related issues, better to go elsewhere, regardless of the purpose. read more

This is a review for Passport application. They accept walk-ins on Thursdays from 9-11am, first 50 apps. I was there around 7:30AM and was 9th in line. Around 8:15 someone came out to distribute tickets, wrote everyone's name on a board. Everything was quiet and civilized. At 9AM they opened the doors to the passport line and started calling out names. You ave to be there in order to get in, otherwise will have to get to the back of the line again. At that point there were around 30 people in line. There are several clerks serving passport line, so I was with someone within 3 minutes. They checked all of my paperwork, took my check and service fee and I was on my way within 5-10 minutes! On that day, their photo camera wasn't working, so they sent people to nearby CVS. They did tell them to come back and promised to serve them same day. That is very nice of them. Overall very positive experience. Good job, post office! read more

Would it hurt to be a little polite. This place always has long lines attendees that are really curt. If you have another post office available go to that one! read more

There was no flat rate boxes in store and I asked one. The clerk attitude was really bad. I saw her name badge is Grace! I am a residence more than 30 years in Cupertino and their working attitudes are getting very poor now! (I have asked to see the branch manager and can not see him/her) read more