Terrible customer service, I'm not a big shipper. Just send random packages here and there and usually I'll go in and the customer services rep will let me use their tape if I'm buying a box. I was waiting patiently in a long line for my turn as a man comes out asking if there was anyone just dropping off? this man was previously working the counter and as he stepped away he said a comment like "I'm outta here " the line was long and at the point there was only 1 other rep working the counter so I decided to try the self serve kiosk, my box was open as I thought I was going to be able to get a strip or 2 from the one they have using at their counter and the guy said "you tape the box first" I said may I please have some of your tape and he pointed behind him where the tape roll for sale was and said "yea after you buy some". As I walked out to buy tape at the dollar tree across the street I thought to myself now I know why their Yelp rating is so low. read more

Came in to have our address changed and was glad to see from their entrance that they have many papers on services they offer. I like that they had a paper that walked you step by step on how you can change your address online which saved is some time because the lines where kind of long. The paying is kinda small. read more

Don't they ever even answer the phone? Yes, they are open now. I have called ten times and no one answers the phone! read more

This is a reminder for Linda (I believe that's what her name tag said, she had short grey hair) customer service is not JUST about rushing around and getting things done fast. Customer service is about treating people like human beings. Sincerely, the pregnant woman holding a six month old baby that you literally ran into, rudely ignored, and then couldn't even have the decency to look in the eye. Happy holidays to you too I suppose. Ps: literally two people patiently waiting in like does not warrant running around like a crazy person, take a chill pill. read more

I was a bit annoyed to find out I had to pick up a package from the post office. Especially since I wouldn't be able to get there until around 5. Well, I was so excited to see that there was only 2 other people in the branch when I showed up! The employee who helped me was very friendly and was able to get my my package in no time. Honestly, one of the best post office experiences I can remember. read more

Waiting for delivery from smazon that they said its going for deliveryby 8pm but nobody show up.their claiming they will do re deliver but they never will.call the office but no one answer there phone!! read more

They cannot get it right. My dad has a mailbox on FRONT OF HIS HOUSE. They keep delivering to another mailbox. Thrn they delivered some other persons mail to hos mailbox in front of his house. I've called several times.. Let me get your number. The same damn thing happens every week. I'm pretty pissed off at this point and Im gping to make a huge stink now. read more

I sell items on eBay and buy my postage, with a tracking number, from eBay. This allows me to just drop the package off in a mailbox instead of standing in line at the P.O. The issue I've had, on multiple occasions, is that I drop the padded envelope off in the mail box directly in front of this P.O. and it takes them two or three days to process it. The mailbox shows that the mail is picked up at 10am and 5pm everyday. So, why does it sit in the P.O. for two to three days before they finally get around to processing it? I send a note to my buyers after I drop it off in the mailbox saying their package has been shipped, but the tracking number shows that nothing is happening for two or three days. This is unacceptable. read more

My negative experience with this office is due to both the mail carrier and the supervisors here. I ordered a gift online for my friend who was coming back from Europe in a few weeks. My item shipped from a warehouse in Kentucky and almost 2 weeks later, I still hadn't received my package and my friend had just arrived from Europe. I proceeded to track my package and it tells me that it was scanned and delivered at my location, over a week ago. I know that it was my responsibility to have tracked it sooner but I was very busy with work and life. I give them a call and they tell me they would talk to the mail carrier and would be giving me a call. I never received a call so I called the office the next day only to be told the exact same thing by a woman named Sandra. She also mentioned that she briefly spoke with the mail carrier and he didn't recall delivering the package and he would look for it. I still never received a call from this guy. I decided to express my disapproval by visiting the office in person and spoke with Sandra. She told me that she spoke to the mail carrier and that he assured her that he had delivered it to our location. He told her that he had slipped it through our mail slot. If that was the case, then why don't I have my package? She kept telling me "I don't know, you'll have to talk to him" and was being very dismissive. I asked for the supervisor's information and all she did was simply write down their phone number on a piece of paper. I picked it up and my instant response was "Wow, this is awesome" to which she replied with "Excuse me?" and a dirty look. I say to her "I said this is awesome, alright? You heard what I said. Good bye." I called in the next day and spoke with their supervisor and he actually apologized to me! Well, that's a start! That's what you should tell people when you guys misplace/lose their packages. I was told that I could file a claim but nothing would be done since it was under $100 in value and I hadn't purchased insurance. He tells me that the mail carrier would be stopping by to talk to us and that if he had lost the package, that I should contact Amazon and have them send me a new item. The mail man showed up when I wasn't there and told my dad that he had slipped it through the mail slot. My dad told him that he was lying and the guy just gave him a stupid look and still stood by his bullshit. I called it a loss and contacted Amazon regarding the situation. Amazon was very professional on top of being kind enough to send me a new item which arrived very promptly. Thanks Amazon! If you lost my package, then just fucking admit that you delivered it to the wrong address and that you made a mistake. Why would you blatantly lie to a customer's face? "I don't know" or "I can't tell you anything right now" are not good enough! Don't feed me bullshit and expect me to be nice to you. People just seem to act like little bitches nowadays. read more

I don't' know what to think of this post office .. This post office has lost three important packages in two months... The staff is lazy, and when I personally went to the post office they give you the run around... It's funny that certain packages do not get delivered at all.. I've read similar experiences on the reviews for this post office.. The staff starting from management , to the workers need to work on their competence... read more

Rushed here from work and barely made it here at 5:30 and Sandra, I believe, wouldn't let me pick up my package. She didn't mind getting me a pen and having me fill out the post card to get my item delivered tomorrow, but she couldn't just give me my package. Mind you I didn't get out till 5:33 and here I am sitting in my car writing this review. She said doors close at 5:30 but there was a line of people waiting inside. I just needed my package. Nothing complicated. I always have issues at this location. I would avoid this place at all costs. read more

Usually, the Post Office does a fine job in doing just that-their job. However, my latest interaction with them was less than helpful. I ordered something from Amazon to deliver on Monday for my camping trip that I was leaving for on Thursday. Long story short-the USPS lost my package. It was noted that it was left in my mail box (I live in condos) but it wasn't there. I went to the post office every morning to follow up and see how they could help. I never received a phone call in return, which is why I ended up going there every morning. They were completely unhelpful and unapologetic. I never received an "I'm sorry" or anything of the sort. I hate that they weren't held responsible at all for something they caused. I ordered this item again on Amazon, hoping for better luck. read more

Avoid the manager, she don't do what she said, she's been lying to us for many weeks. People in this location are rude, only the supervisor seems to do this work read more

The most incompetent people work here. Constantly forcing items too large for mailboxes and destroying packages.

I'm here on a daily basis due to work, the staff is fantastic. I am greeted by name, and all employees are very knowledgeable. A+

Today was a bit humiliating for me. Being temporarily disabled makes everything much harder for me with the exception of simply laying down & resting. The employees at this post office are very helpful & understanding. I put a hold on my mail since the stairs are hard on my busted & still healing knees. My packages were delivered right to my front door, which I very much appreciate. While waiting in line, a kind employee helped me send a package as well as get my mail for me. Thanks, nameless employee (I wish I got her name)! Parking is a pain here though. read more

Have went to several other post offices in SFV and this is by far the best. The workers are speedy and helpful. Also seem to be in good spirits, even at the end of the day, they are more then willing to help out. read more

This is one of the better post offices that I go to. The staff is friendly and nice. I can only get in and out fairly fast. The one reason I didn't give it 5 stars is because their mail people keep miss mailing to my home. I have complained about this to the manager and they have done many things including sending somebody with the mailman to make sure that he was in his job. Right. Anyways. I have most of my mail sent somewhere else now because I couldn't risk losing mail. read more

I loved this Post Office location until recently. Now I can't mail letters and bills at night or all day Sunday. They're taped off with a sign that reads "Out of Order". Come on what's the deal. I was not notified that there were changes coming and I have a P.O. Box. I drove to the Winnetka Post Office and found the same thing. Does anyone know why this is happening? read more

Lazy, rude, damage merchandise, leave packages by street wherethey get soaked or stolen. Every time regular carrier is out, I don't get my mail, supervisor doesn't really care. Check positive reviews, most 5 star reviews are people that gave only reviewed p.o. facilities to bring ratings up. They don't care and even said so. Told me to go ahead complain, nothing will happen to them, they are there as long as they want. read more

I'd rather drive to this one than any other. Friendly folks. They messed up on my P.O. Box rental, but they fixed after 2 tries.

If I can give a 0 I would. April, the post office associate/clerk spoke with today is completely useless. Unfortunately I am a mere mortal consumer at the mercy of the post office. read more

I shipped out about 3 ounces of gold Australia and insured it in registered mail. My customer said he never received it. The US Postal Service never gave me a penny even though it was insured. The weirdo guy behind the counter at the US Postal Service at Devonshire was acting very strange. Both when I shipped out the product and when I went back to complain about the product. Learn from my experience do not tell them that you have gold. read more

folks are always very helpful even when I reported not getting mail they called right away and sent messages. The only down size is a lot of time my mail is delivered to the wrong house and I get someone elses mail but the post office itself is very nice and people are helpful read more

would give zero stars if possible. just talked to a SUPERVISOR on the phone, someone who should be professional right, or at least seem like they give a damn? haha WRONG. my package was expected delivery yesterday, of course it was delayed i mean can you ever expect on time delivery it is the us postal service?? but anyways, tracking said it arrived at post office today. i call to see if i can go pick it up, the guy goes & finds it, tells me yeah i got it but my supervisor won't let me give it to you.... H U H ???? so he puts the supervisor on the phone. this crusty old lady must have a vengeance to serve because not one word i said penetrated her evil bitter soul. she claimed it's not allowed to give packages over the counter (that's literally their job) & i repeatedly asked WHY?? her response was it's not allowed over & over again until my rage was so near walking into the post office & setting it on fire so i said thanks for nothing & she hung up I HOPE U READ THIS U CRUSTY OLD BINCH read more

I had to drop off a package and I really like that they have a parking lot unlike the one in Northridge. The employees were nice and they had boxes available. read more

This is THE WORST post office! The staff are very incompetent. I've lived in this neighborhood for the past 7 years and I continually receive wrong mail, and missing my mail. I have called and gone in person and notified them, but nobody cares. They even lost a passport!! If I could, I would definitely move post offices. read more

I sell online and buy online. This post office location is the worst I have ever encountered. They are lazy and won't scan packages in. I have a P.O. Box there apparently next to some guy who gets like 200 packages a day. A package that was supposed to be put into my box was put into his. They never got it back for me yet admitted that they made the mistake because the sorter said my package looked a lot like what that guy receives. A few days later, I tried to file a claim but the person who admitted this to me somehow now doesn't remember telling this to me so I'm out $50+ bucks. Basically, they lied and said it was put into my box. I can go on and on. They should learn a thing or two from the Tarzana post office. read more

This location is absolutely terrible. They constantly lose my packages or don't even attempt to deliver them when I pay for express shipping. The supervisor at the locations name is Sandra and she is terrible at following. instruction this or requests. The shipping manager is Keith and he has done nothing to correct my constant issues here. Over the last two months I have had issues getting my Packages delivered on time about 90% of the time. They have me tracking down the driver on my street to get my package. I will b calling their highest management and filing another complaint until they take me seriously. This is a joke of a staff. The last time I was there Sandra would not come out to explain to me how she let the driver take my package out yet again after I told her on the phone to hold it. I have two packages coming this week from them and I guarantee u they will b lost. Today they returned a package claiming its "undeliverable" when I have lived here for 6 years. The supervisor read me the address and it was 1000% correct. There is no excuse for this level of unprofessionalism at this level. I can't help but feel they R being malicious now with my packages all bc I am always in their office with a complaint they have brought on themselves. read more

This is the best post office. They greet by name and are always happy and nice. I enjoy all them. I only go to this post office. They always suggest a way to save money which helps. Great customer service and always a good experience. read more

Annoyed that I had to pick up my parcel myself. It says in their website "they knocked at my door but no one was there" which was a lie because I was home the wole day waiting for the delivery but no one came. It's always been like this.....i hope they change. read more

Now I know why the US Postal Service is going under- RUDE clerks with snotty attitudes! This location in Chatsworth unfortunately, seems to have a number of them. Where has good customer service gone to? Not here it seems. read more

This Post Office has been so helpful to me and I appreciate all of their work. I had an issue with receiving a package last week and Linda, who has helped me on several occasion with different things, found the problem as to why I did not receive my package. In addition, her supervisor, I think her name was Ileen is also very helpful. Linda had her supervisor come out to speak with me and that is when I realized that the supervisor is the same lady on that helped me before. On Christmas Eve, supervisor promised she would call me if my package came in so I would have it for Christmas. She actually called me around 8pm. The package did not come in but I so appreciated her follow thru. Again, all of the employees are so helpful and kind and I love that it is my local post office. Many Thanks read more

Very poor service especially The lady who helped me. That lady always was very rude and unprofessional. That day she told me that I have to drop the prepaid ebay box at the post office near to my house. She told me that I have to use the same postal service as my Zip Code. I talked to the manager. The manager told me that the employee was correct. She printed the post office rules and regulations for the prepaid packages. After reading the post office rules, I found out that the employee and the manager were wrong. The printed rule clearly said that I could drop my prepaid boxes in any post office that was convenient for me. That location was close to my work and I dropped the box after my work. I went back to the post office and I showed the Highlighted paragraph to the manager . I told her she was contradicting and not obeying the rule that she printed for me. I didn't get any apologies from her. I called and complained to the main Postal office customer service and I never went back again. Run from this location. Very bad experience. read more

The only pleasant person at this location is a young blonde hair blue eyed woman. I walked in there today with a package with a prepaid label and I needed just a piece of tape to seal a loose flap and was told I needed to buy tape. Really? This is such poor customer service. I then asked well how about a stapler, and I was patronized by the older Hispanic woman behind the counter, who asked if I carried one with me. Yes! Let me pull it out of my clutch. It is your job to provide customer service and to courteous when doing so. read more

carrier on sunday has been through our mobile home park going at least 30 miles per hours in a 10 mile an hour zone. could hit a child or pet while doing so. we have had to call before, but they are closed right now! it is 3 p.m. and since 11:30 a.m. they have been thru here 3 times that I can seen personally! I will be telling the manager and they be restricted from coming in here again! read more

Love this post office. Yes, they get busy, but every post office I have been to in socal does, and this one isn't terrible. Additionally the people are so nice and take the time to double check my packages. They have even caught mistakes I have made labeling. I put a WI zip code on a package for UT and they caught it and asked me, said it didn't seem like it was right. read more

So I was returning a pair of trousers from Express and was provided (if needed) a postage-paid return label. I walked into the post office at 2:40pm. On Saturdays they close at 3pm. Anyway, I used the tape provided at the table in the back and when I came up to the front to drop off my package I was told that if I wanted to have my mail sent that I would have to remove the "priority mail" tape I used and use regular tape. I did just that and asked to use their tape and they responded that I would need to purchase the tape....RUDE!!! read more

The worse of the worse, I know any govermental office employees are rude and unprofessional but Saundra Watson their "Customer Service Supervisor" take the Crown, I don't know how can she have this title. They not only lost my package but refuse to do anything about it, will not open a claim or put a tracer on the package or nothing !!! Oh yes, it was right around closing time and she needed to leave home, what a poor serice. read more

I am at this post office every day due to an eBay business. They have cards and packaging material. If you are sending something Priority Mail ask them for the tape and you do it yourself at the counter. There are also two computer stations that you can check the weight and get the correct postage. The staff will show you how to use them if you have trouble. They are extremely friendly and helpful. Linda, especially, tells me how to save on postage and welcomes me by name every time I come in. If my postage is a bit off, she calls me and we make adjustments. I will not go anywhere else - not even when they had a power outage recently. If you have printed a label, just drop it in the box. I understand they send the mail to Santa Clarita for scanning, but this is several times a day - just don't wait until after 4 and you will be fine. Of course, for peace of mind have them scan the item at the counter. This is my "go to" post office. read more