They have their own parking right in front of the Post Office. The reason for the 4 stars is that even though they have about 15 parking spaces, most of the time they are all taken. They do however have street parking. Most of the time it's a breeze to drop off packages. This time around, we were mailing out packages to family and friends. read more

Lawrence was very rude and not helpful when i had to do a return, he belittled me and made me feel stupid with my question. I approached him with kindness and he was the least helpful and rudest person. I would not return here and would rather go somewhere else. Canoga Park location is way more friendly and helpful with packages and questions. read more

Too often this post office is a complete sh!tshow. Machines go down and they have no idea how to fix them, or get them fixed so they become traffic directors and tell you to use the kiosk or go to another post office. Lisa tries to help, but it really isn't good service, and "the other one" just shrugs her shoulders and sneers. There are much better post nearby. read more

I've mailed out a ton of packages, and went in to inquire about a package that just "disappeared". It was a $500 package. And they said it never was scanned. When I went in they had me speak to a manager, Eric, and he told me to hang out while he looked for it. I waited 30 minutes and a different manager came out and said he went home. Get that bum out of a managerial position read more

This is the USPS location I use most of the time because it's the closest to my house. The staff are always super friendly and ready to explain anything I need help with. They have a small parking lot that can get busy at times you might have to wait a minute or two or circle back for a spot. Inside, there are only two or three service counters, but the staff work efficiently and keep the line moving, so wait times are rarely an issue. I've had to send packages internationally before, and any time I had questions about the forms or process, they helped me every step of the way with a smile on their faces. It's a completely different experience compared to the Reseda location, where everyone always looks miserable. I 100% recommend this USPS location to anyone in the Winnetka area who needs to send mail. read more

Let me start off by saying, this post office is absolutely horrible except the2 ladies in front of at the front desk. They are very nice and knowledgeable. As far as the supervisors and Diego the mail man are absolutely incompetent to do a simple job like drop off your mail or packages to your home address. Erick as a supervisor needs to do a better job handling his employees. Diego is always on the phone rude arrogant and disrespectful. I will not stop till he's fired or moved from my rout. I don't feel safe for myself or my family. read more

This post office location is busy it seems. I have to circle and park on the street because their parking lot is full due to its limited spots. Upon entering, I was taken a aback by the line that is quiet long. The place is small and cramped making a claustrophobic person run. There were 2 postal personnel's manning the counter. I waited like 10 minutes to be served. Once my transaction was done, I ran out of that place. read more

See all

If you want to be racially discriminated against then this is the post office for you. I came here 30 minutes before closing and only 3 people were ahead of me. There was only 1 person at the register, an old woman with brown hair and glasses who was bilingual in Spanish, who could not work any faster if her life depended on it. When it finally came to my turn, she refused my package and told me I had to pay for a shipping label even though every other station I've ever gone to has just given me a blank one to write on. She forced me to go back to the end of the line just so I could write that down. There was a customer behind me who had the same issue but even though I was finally next in line after waiting for 3 more people ahead of me, she allowed this customer to go ahead of me because "you were already in line and did not have to do it again." I really wish it wasn't discrimination but this gentleman was a white male and even though we had the exact same issue she refused to give me that same courtesy. Of course, upon asking her why she chose to do that she simply said his situation was different than mine even though he literally had to write the shipping address on the package and she was clearly discriminating against me just so that I could have the worst possible experience ever. To add to it, she couldn't figure out how to type a simple address on the computer and put a completely wrong address on there. When I told her she needed to rewrite it, she had the nerve to tell me that the address was wrong and didn't exist. Of course, when I told her I have been delivering to that package for years she then decided to correct it. Then, she refused to give me the cheaper postage option so after just wasting an entire 30 minutes of my time I just paid for it because she clearly wanted to gouge the price and make this entire experience the worst possible time of my life and I left. It's disappointing to see government employees with such blatant discrimination going unnoticed and I hope that future customers of this location are warned of how extremely unfortunate that experience can be for some. read more

Poor customer service. Nobody answers the phone. When someone answered, they don't seem helpful.

The customer service here is actually so ridiculous. The Asian woman who is always there is so beyond miserable, if you hate the job so much go find another one! I come here and every single time I do I see that woman, I often didn't get stuck with her but the first time I did she was not pleasant, wasn't the worst but she was not pleasant. I taped my package before hand, so when I went to show her the QR code I assumed there would be no problem, she then tells me she will not be going through with my return because it "wasn't taped up enough" I wish I had taken a photo before because the entire top was taped so I was confused and said where? She pointed to the smallest nick in the bag at the very bottom, it wasn't even a tear, just a minuscule hole that looked like I pushed a needle through it. I giggled thinking she was joking and she pushed my package back to me and said, "You can pay for tape and then I'll send it off for you." I looked at her with confusion for maybe two seconds and before I could even say a word she yelled, "Next!" The entire interaction was like a cop on a power high, but this was just a woman at the USPS store who is clearly just miserable. I went next door to the place that prints labels and asked them for a small piece of tape and the I explained to the woman there and she laughed, said how ridiculous that was and said that she gets complaints like these from customers at least 5 times a day and said she would tape it for me without charge. I then came back and had to wait in the entire line all over again and I was helped by a black gentleman who was very nice and I assumed saw the interaction I had with her earlier, I feel bad that he has to even work with that hag! USPS has a bad reputation for terrible customer service and she definitely fits that role! read more

If I could rate it negative stars I would. I went around back to leave my case that needed to be shipped and this tall lady with dark hair helped me. she had the worst attitude I've seen and when I was standing over the bins to make sure I had the right product she called me over like a dog and told me to leave. So to that lady if you're unhappy with your job then quit it dumba$$ K read more

absolute worst service and laziest couriers and staff work at this branch. i picked up my mail in the am, got home and was notified that a package was also at this branch the same time i was already there for pick up earlier so i had to go back, get in line again for a package they couldve given me earlier!!.. mind you this is not the first time theyve held previous packages solely because the carrier was too lazy to deliver it at the front door! very poor service! does not even deserve 1 star read more

UPDATED REVIEW... I've had really bad service here two times in a row! Kenneth was not friendly and really seemed like he was pissed to be at work. He has zero social skills and personality. I don't understand why someone would work in customer service when that individual has no customer service skills??? This post office has its act together! Great service! Fast and efficient employees. Lot parking and street parking available. Drive through regular mail drop off as well. Safe area! Give this location a try! read more

US Post Office - Stamps for the office... - Post Offices Near Me - Winnetka, California

Went there to drop off the package the people working there are not friendly and even more not helpful. I used the incorrect packaging so was instructed that I had to use different packaging or buy packaging from the post office. Since the return label was already taped on the box, I asked for a scissors so I could take it off vs trying to carefully rip it off. She stated she didn't have scissors that someone must have taken it but didn't even bother to look for scissors. I ended up going back home to repackage it using my own scissors. Maybe she didn't have any but at least pretend that you tried to be helpful. It wasn't even busy so no need to hurry to help the next customer. read more

Great manager. Unfortunately I don't know her name, but I got an email that my package was delivered in the mailbox while my mailbox was empty. The manager went above and beyond and had our gated community mailbox checked to find my package and it was in another units mailbox. read more

We were surprised today to receive a lost check that had been dropped inadvertently in the lobby of the Winnetka Post Office. The person whom we had given it to told us it was lost, so we stopped payment on it. Then out of the blue, the lost check was mailed to us with a very kind note from the post office staff explaining how it had been found. My faith in at least one government employee has been renewed. Thank you for your thoughtfulness! read more

US Post Office - Post Offices Near Me - Winnetka, California

I went to this post office for the first time today. I was helped by Linda and she was the best! I cannot thank her enough for making my shipping of packages so easy and well explained. Lots of parking and great service! read more

People working here are all very nice. It is very convenient for me to ship stuffs every time. Thank you.

Horrible service. I had a package that was being delivered for my husband's valentines gift. They claim to have left it in mail room. That's in the open for everyone to see bc the package would not have been able to fit in mail box. It was raining and I go check multiple times a day for two days and spent my day off trying to talk with customer service just for them to be of no help and claim they delivered it. This has never happened with any other delivery service. If they delivered it so why couldn't they take it to door or just hold it at post office. Now I am 63 dollars short and no gift. read more

The employees aren't really willing to help you. The service is subpar and the wait times are long.

This place always closes their lobby hours before the designated time. I regret getting my P.O. Box at this location.

Parking is terrible. The lady who worked behind the counter was extremely impatient and unprofessional. The only reason I go here is because its close to my house, but it is always an unpleasant experience. read more

HORRIBLE CUSTOMER SERVICE. The mail man scanned my package and claimed he left it at my font porch but never did. 4 days later my package is gone, lost or stolen but it's not in my hands. HORRIBLE employees at the post office would not call me back (I had to call everyday) and the manager hung up on me. I've pretty much been told Im out of luck, and my package is gone and there will be no refund or any kind of corrective action done. DISGUSTING. read more

Did DROPOFF the return packages into their machines/container/ location. And did check/ follow up the usps online TRACKING to see the statuses but NOTHING records/ updates after TWO days!!!!!!!!!!! DIDN'T they collect/scan these Dropoff mails? Or Did these packages get lost? No idea HOW LONG Could customers expect the packages to be on their VEHICLES after dropping off!!!!!!! People, Always GO directly to their FRONT DESK to DROP any your packages OFF to have the receipt as well as avoid any troubles!!!!!! read more

I wish I could put zero stars. My mail carrier FRAUDULENTLY signed as me for a $4,000 package that required a signature, and left it on my doorstep. It was swiftly stolen in the 2hrs between delivery and me arriving home from a work trip. Now because it was signed for "by me" and was delivered "to me" (although the signature is not mine), I'm having problems claiming on the insurance. When I went to the post office find out what happened, instead of apologizing (which honestly, I probably would have just accepted and moved on), she tried to blame ME as I apparently "always leave packages on my porch" (I work...I'm not always staring at my porch, AND my mail carrier NEVER knocks or rings the bell when she delivers. Also, those are mostly Amazon packages with things that aren't worth $4k inside and don't require a signature!). The supervisor didn't really give a crap either, or tell her what she did was wrong at all, which was pretty unbelievable. Since I went to speak to them, I've had 3 more packages arrive that required signature. I left a note on my mailbox kindly asking the carrier to ring the doorbell, as I knew the package was coming today and I was home to sign for it. She completely ignored me, and just left an "attempted delivery" note in the mailbox without even trying to have me sign. I have been sat by the door working most of the morning, so I 100% KNOW she did not attempt to deliver. I don't have time for her stupid games. Now I'm going to have to file a formal complaint, and I hate doing that kind of stuff, but this is ridiculous. Do your job, or go find a new one. She's lucky I didn't press charges about her signing "my signature" for that lost package; although, I am now rethinking that decision... read more

This particular office has a big parking lot, they always have 2 people working the window stations. The wait time is about 10-15 minutes max. They don't have the passport office selection anymore -- was moved to Van Nuys. The lobby is always fully stock with varies of shipping supplies. (To Buy or For Free) If there isn't any just approach one of the workers and they will hand you some. If you don't need to go inside the post office you can always use their drive thru system to drop off mail. Make sure you use the correct entrance. Overall, the staff can be very friendly.. Great Customer service.. Never had any major issues.. Thanks to the older Hispanic lady for always being so pleasant and supppperrrrrr Nice! read more

US Post Office - Post office - Post Offices Near Me - Winnetka, California

I live directly next-door to this location this driver drives in and out crazy. Today at 6:15am he sounds 3 times in the door to open the gate or whatever. Unacceptable!!!! read more

US Post Office - A private carrier that delivers mail for USPS - Post Offices Near Me - Winnetka, California

There's only one clerk that knows what she's talking about. The rest of the guys here are soulless and give you misinformation each time and assure whatever they say is 100% accurate. Each trip, you'll receive diff rent answers. They either don't care, lazy, and or try to up-sell you on services you do not need. It's just like the DMV here, they know their services are needed and have absolutely no interest in improving their service because their job is protected. Use at your own risk. read more

The absolute worst customer service. KENNETH makes me feel extremely uncomfortable every time I walk in there. Today I had over 10 items so I knew I had to get in line after the 10th item. I had saved my spot in line and when I noticed he was just about To finish the 10th item, I asked if he can just submit the next two since there was nobody else in line and he said yes. GREAT. By the time he finished the last item, 2 other customers walked in so he changed his mind And gave me my total. I had reminded him that he agreed to complete my order and he so happily said "there is a line now" and made me get back in line. It's like he enjoys making people suffer. I don't understand why people stay in positions they are so clearly miserable in. I will not be returning to this location. read more

I've been coming here to drop my parcels off for 2 years now, and I have to say that the customer service is extraordinary. One of the key services for my business is to get my packages scanned, and no matter how busy they are, they always get that done. Their good service has made a difference to my business, and I wanted to give them a shout out! Tom read more

The epitome of bureaucratic, complacent, apathetic drones. My house is for sale, I did not place a hold or change of address, the mail carrier took it upon himself to place my address as "Vacant" I've tried to reach a Supervisor at this location for a week, "Ramon" and "Ryan" are never available. They'll "Call" me. The clerk said she found some of my mail in back, in the trash. Unbelievable. I can't wait until the USPS is shut down! read more

The two girls that work here are very nice and polite but the old man is very rude. It's my first time sending a package overseas and when i asked him a question and he just stared at me like im stupid. Try to avoid that man and you'll get a great service read more

I used to have a lot of respect for this shipping service, but I have slowly lost it due to their careless staff. For starters, their employees are very rude. Secondly, their deliverers have an annoying habit of scanning packages as "delivered" even though that they don't deliver them. It's been multiple times that my packages are marked as "delivered" and I come home to nothing waiting for me. There is usually always someone at my house, so there is no way that we're missing the mailman. There is no reason why the packages should be marked as delivered if they truly aren't delivered read more

Avoid Lisa if you make the mistake of stepping foot in this location. She refused to give me tape to secure my label after I drove 5+ miles to get my package sent. The other post office in my area shut down, leaving me no choice but to go to this horrendous location. That location would have zero issues providing sleeves and tape to get your labels secured, but this individual, for whatever mental condition she suffers from, can't seem to part ways from oh so valuable tape and rather turn away customers. She legitimately appeared shocked and horrified that I would have the audacity to request a 2" strip of scotch tape. Garbage human that shouldn't be employed by USPS, or anyone for that matter. Take your business elsewhere if you have a choice. read more

The workers are incompetent. Waited in line for 45 mins because there postage machine was broken, asked for a mailing slip and the worker acted like he had no idea what it was.. then told me it was $4. I said ok, went to pay and said I couldn't pay until the shipping info was filled out so I asked again for a packing slip so I could so and he just sat there, didn't say a word, I asked him again and he said I couldn't pay until the packing info was completed so I left and went to the post office in reseda where the workers aren't dumb. read more

Everyone here is disrespectful and super rude! Even to elder people who need help or don't understand it's literally disappointing that you guys hire people who don't have simple customer service etiquette. I have witnessed your employee's degrading customers more than a few times. It's so sad, do better! read more

Literally would rather tell you to do something online than help you. I'm sorry I'm not an idiot, if I could do it online, I would, but I couldn't so that's why I drove here. I think there parking lot is so awful to deter people from dealing with the monsters inside. Useless, rude, not helpful, did not listen, not kind. Had the pleasure of being tossed around a few tellers, all useless and unhelpful literally just made rude comments and couldn't answer any questions or give reassurance my package was actually okay. If they aren't fired, they should quit because those aren't kind humans that aren't capable of providing customer service post office goers deserve. Literally sending everyone off multiple times to do quick forms to have us all wait in line again. Most inefficient hell hole I ever had to deal with and will avoid this horrendous post office at all costs. Least thoughtful or caring post workers to exist. Expects customers to know how to do everything they can't even explain / slightly guide you on, LIKE THAT IS YOUR JOB I AM A CUSTOMER HELP ME WITH KINDNESS or quit bc you can't even do the basics of your job. read more

There's an occasional hit or miss with this post office. When it's good it's good when it's bad it's RIDICULOUS. This particular location has a bad habit of scanning packages and labeling them as DELIVERED when they actually have not been. There has been a few careless occasions where I was expecting a package to be delivered...checked the tracking progress all the way through, saw the package had been scanned as "OUT FOR DELIVERY" and later in the day scanned as "DELIVERED" only to arrive home and no package is neither in my mailbox or on my doorstep. Theft is not an issue in my area as I have quite nosey neighbors and I live in a duplex where there is someone home pretty much at all times of the day. We are able to see each others front door's and we keep an eye out for each other's packages (we will actually bring them inside for each other at times to hold if necessary) so someone randomly picking up our packages is not an issue. I feel the deliverers are being very careless in how they are scanning packages and are not always providing the correct information while processing mail. OR they could be stealing packages themselves under the assumption that residents would just assume some random person came and stole the package. It's frustrating for the sender and the receiver because both sides are losing money. I am in the process of seeking a way to file every complaint that I have from here on out as high up as I can get. When I obtain information on where our complaints can be filed, heard and something is ACTUALLY DONE ABOUT IT instead of the run-around and unanswered calls we are making to the post office...I will update this review and share it. read more

US Post Office - *Sigh* - Post Offices Near Me - Winnetka, California

There is never a line at this location! If there is it's short at quick getting in and out. I see people rotate locations often so you may see others here that you have seen elsewhere. Get one of the pre sized boxes / with labels for a speedy drop off so you don't have to wait in line. They also have p.o. Boxes available at this location, priority shipping & ups drop boxes. Beware parking! Accidents happen on Keswick St. nearly every day. The Intersection meets with one way entry to the post office. Those ignoring signs and turning late meet with on coming traffic . read more

Came here to send my passport paperwork and Lisa was so nice and friendly. She guided me through the whole process. When I went to Woodland Hills location the rep there was so rude and just pushed me to the side to help someone else. I would rather drive the extra mile and come here to get assistance from the staff here. Much friendlier. Thank you Lisa! read more