This post office boasts a 4.0 rating, but its actual service is an absolute joke. They claim to…read moreopen at 6:00 AM. I arrived at 7:30 AM to closed doors, which was bad enough, but by 8:00 AM, they still hadn't opened. Their excuse? 'Understaffing.' Yet, there was absolutely zero notification of this on their official website. This is a staggering level of incompetence. It's not even a question of good or bad customer service--there was literally no one there to provide it. Nearly 20 people were trapped waiting inside, all of them in a massive rush because they needed to mail their items before clocking into work. This chaotic mess is a direct result of USPS's systemic mismanagement. It is acceptable to face staffing shortages, but it is completely unacceptable to fail to update your official hours online. You mislead the public into believing you open at 6:00 AM, post a note on the wall saying 8:00 AM, and then fail to honor even that time due to a 'lack of personnel.' This is utterly ridiculous and disrespectful of people's time. Zero stars."

Very friendly and helpful. Everytime i come in she has a smile on. She will always go the extra…read moremile.

Convenient full service post office location inside the Prudential center in Back Bay…read more They have a large section for greeting cards and packaging supplies. The lady behind the counter was average in her customer service skills. Lots of post office boxes for people to rent.

This location is very convenient and allows me to give the five stars. Included in the rating it…read morecomes with realizing they must be really busy in the back rooms because half the time there is need to ring the bell on the front counter for front desk service. When they are up front servicing you, they are very helpful.

To all who post bad reviews just know that the back bay post office actually follows the rules set…read moreby the postal service which are: they are not allowed to give you tape. You must purchase it to mail all packages including priority and express. We are not supposed to help you fill out custom forms or passport forms. We are not supposed to seal your packages for you. We cannot give you held packages or mail without seeing your ID. You must wait in line even if you're just picking up your packages or mail. This goes for everyone, especially for you boxholders. You don't get special treatment. You rent, not own. One last thing, your taxes do not pay our salaries. The post office does not receive any tax dollars. Look at your receipts. There is no sales tax. Please also do not interrupt our transactions with other customers. Its extremely rude.

I would give this place zero stars if I could. I have gone here over 10 times and every single time…read morethere are multiple people working and they make me wait over 10 minutes (and they are just sitting there). I usually go on my lunch breaks so I don't have much time on my hands. I also go to drop off packages that have prepaid labels and I don't need a receipt. Whenever I'm waiting in line, I get attitude from the woman inside because it seems like she just does not want to help me. This is a one minute walk from my apartment and I will be taking my packages in mail elsewhere just so that I never have to go inside again. Always puts me in a bad mood. They are grumpy mean and unhelpful

i went there this morning to pick up a package. The man at the counter was rude and said "that's…read morenot my job" i asked for the manager due to that response then the manager says "there's too many packages to go through". It is quite literally your job. Absolutely insane. Horrible Service and Horrible people.

They had my package ontime monday 4/28/25. For some reason that morning they shipped it to the post…read moreoffice in Roxbury. It hasn't moved since. And it's now too late. It was a gift for someone specifically graduating from dental school and moving back to Florida. So I'm screwed now. Thanks much.

This place is horrible - always a line, never open on time (no times posted), closed and on break…read morewhen there is no indication they should be. This is Beacon Hill common now get this stuff organized. Oh and staff is very rude!

This tiny post office is one of the gems of the US postal service. It's visually a throwback to…read moreanother era. I don't think anything has been changed in there for generations. Even for those of us who love cities, I think many of us still search for some sign of old world civility and small town charm amidst the hustle and bustle. The staff at this two-window old-timey seeming post office is friendly and personable. If you're a regular, they get to know you by name. They're patient too, especially with folks like me who want to see all the new stamps before deciding on which ones I'm going to buy. They get it that wanting a cool stamp isn't necessarily a frivoulous thing. Those envelopes have to look interesting, don't they? They're also nice enough to have tape dispensers on the counters for packages if you need it a little extra. While my hometown post office in Hingham is also friendly and accommodating, this Beacon Hill branch has the added charm of it's architecture and history. And frankly, it's just so darn cute! The venerable U.S. Post Office struggling. Stop in this branch, buy some stamps, mail someone you know a card or a gift and have a neighborly chat with the nice people who work these counters. It just might make your day in an unexpected way and might change the way you view government employees for the better.

I would not go here if my life depended on it due to the capricious and shameful attitudes of the…read morestaff. I was refused service entirely, possibly due to reverse-racism. I tried to mail a single sheet of 8X11.5 paper and was told when asked whats the fastest way to mail it "it's your own discretion" repeatedly. Without any help, and by saying this, clearly telling me to buzz off. I finally found the right envelope after several trials each time at which the employee yelled at me for having the wrong envelope, without telling me which envelope. At the end, she refused to take the envelope after all the back and forth. Unhelpful, rude, capricious. This is why people have no trust in government services. If a clerk can refuse services based on their own arbitrary whims, then it should be posted at the door: "Hello, we are a government service but as to the services themselves, it really depends on your skin color, how you look, or generally the temperature of the air. We're happy to keep spending your taxpayer dollars though." For the manager here, or skip-level manager here, do the right thing and show some accountability by dismissing this employee. You can do better and deserve to be represented in a manner that is not reminescent of a third world country. The video shows the employee who should be dismissed.

Horrible service everytime. Unorganized rude always wanna argue & just like the dudley post office…read morethey never answer the phone

I have been getting my annual holiday stamps from this post office for the last 8-10 years. It has…read morealways been a great experience. The lines move quickly (there are 4 windows) and the staff is attentive and helpful. They also have a wide variety of tape, envelops and stamp options. In picking my holiday stamps this year, I had a choice between snowglobes, snowflakes, a Christmas tree variety and a mother/baby jesus. Snowflakes are new this year so I got some of those, some Christmas and then a baby animals set (not holiday themed in case I have some left over). I also bought 10 international forever stamps which had a poinsettia design. I believe this location offers self checkout where you can weigh your package, pay postage and drop off your package in a box but I haven't tried this before. Lastly, this location offers a number of greeting cards and gift cards as well for purchase..

Shipping via the USPS is loads cheaper than FedEx…read more I was trying to ship a pie cross country and the quote at FedEx for overnight was outrageous. No wonder I prefer to send money or to buy online with free shipping! Need a box? It would be $5.99 or more, depending on size. Overnight to Cali would be nearly $190 for 8lbs. Even the cheaper options were pretty pricey, and it was pie, so I couldn't go with the cheapest next week delivery option. I was about to give up, then I remembered that the USPS did offer some quickish delivery options and ran over before their door locked at 6pm. Good news - if you make it in, they will take care of you. Relief! The two pies didn't fit into their large priority box with 2-3 day delivery. Given the risk to the pie quality, I ended up shipping one pie in a medium flat rate box (11-7/8x3-3/8x13-5/8 inch) for $13.65 (one rate, any weight! box included, and with a tracking #), which would have cost $56.99 for 2 day ship at FedEx (about 4 lb, and the price doesn't include a box). The other pie? I'll probably eat it. PS - the pie arrived still cold to the touch - yay!

Phenomenal service from Mark! He was super helpful and got me and several others in and out of…read morethere quick.

It depends on what day you visit this post office. There's a day when a couple of older pleasant…read morewomen work, then there's a day with an older gentleman who has an awesome laid back very chill dog he carries in a sling. He (post worker) is very friendly and polite. Then there's a day with a women whose probably in her 30s or 40s not really sure but you don't want to be there when she's working. She isn't very personable at all, she usually has an attitude and isn't very helpful. And it's not just me I've sat back and watched the way she deals with other customers and it isn't friendly, she's very cute and dry, never smiles. To me it seems like she doesn't enjoy her work at all and takes it out on everyone who is around her. The wait here is usually really short. I've never had more than 1 person 2 tops in front of me. As far as supplies go there are usually plenty of boxes, there are a small selection of cards and gift cards, bubble wrap and tape are usually harder to find here so if you need to tape a box BE SURE TO BRING YOUR OWN TAPE AND BLACK MARKER FOR WEITING THE ADDRESS ON PACKAGES! They have a very small area with P. O. Boxes but remember this is a Boston Post Office not Brookline. (I made that mistake once when trying to pick up an undeliverable piece of mail, LOL)

The staff here is superior.... Always have practical advice on mailing options, fast service and…read moreall smiles with friendly service.

I was a little hesitant to visit this post office because of the poor reviews but the postal…read moreworkers we encountered were professional and courteous. We picked up a large flat rate box ($22.10 March 2023) and was informed we can pay for it when we drop the package off. So we returned a couple of hours later to do so. There was only one person in line (looks like she's renewing her passport and possibly her first time doing so) but we weren't in a hurry. A male worker came from the back to help us and our transaction was over in less than ten minutes with no issues. They provide glue sticks for customers to seal their envelopes. They sell packing supplies if you need them. This location also rents mailboxes. Convenient location and hours.

Easy 5-star review. I needed a document notarized and shipped. They were super helpful and patient…read more I appreciate it and I'll be back for my shipping needs in the future!

This is a first tate business. Very efficient Services and extremely friéndly owners…read more Recommend it fully!