I've visited this post office a handful of times these last few months and the service is wonderful…read moreeach time. The clerks at the counter are helpful, efficient, and kind. Sometimes there is a short line when there are only 1-2 clerks, but that's to be expected and not a problem for me. Thank you for your great work! This is my favorite post office to visit.

What dreadful service! Four times in a row now I've gone to buy stamps and they have none! Three…read moretimes over the past 4 months I've gone in the middle of the day to find them closed, no note on the door or explanation. The front desk people are friendly but have no control over the terrible management. There are days with no mail delivery. I've never had these problems at any other post office. There seems to be no accountability for the bad management. I'm now going to other POs even though they are much less convenient.

I shipped some really heavy packages and Gardy was so kind and helpful.Gardy if you ever see this:…read moreYOU SAVED MY LIFE!

This is the WORST postal service I've ever encountered. They sometimes don't deliver mail for 3…read moreconsecutive days, and I am constantly making a trip to the post office, standing in a LONG, slow line, and having to pick up my mail that is sitting there but hasn't been delivered. The reason/excuse I'm usually given is "the mail carrier is on vacation". During the winter, one of the men said to me, "well, we had a snowstorm", to which I replied: "I'm well aware that we had a snowstorm". However, this was DAYS later, and mail had not been delivered. I no longer drop off my mail at this Coolidge Corner location or at any mailbox in Brookline for that matter, since I don't trust them. I don't know what they do with the mail, but I've received "late notices" of bill payments that I've mailed ON TIME, as well as mail not reaching its LOCAL destination for 3-4 weeks, and one payment not reaching the destination at all. I actually drive to another city to drop off my mail. This location is understaffed, and the men who work there (I haven't encountered any women) take their sweet time. Something needs to be done. Postal prices increase consistently, and the service is disgusting.

I was serviced by Branden, he was efficient, checked my ID for my package and thanked me for my…read moreservice. The line moved quickly and the other service woman was kind to the people in her line. I would like to hope that the others writing reviews aren't writing based on stereotypes or perceived biases about this post office. Though small, it was efficient and the workers were friendly.

A part of the job interview process at the USPS located in the lobby of The Longwood building has…read moreto be a single question: "How much do you hate your life?" - if the answer is "I hate everyone and everything" then you automatically get hired. I am stuck coming to this post office location often because my work takes me into the Longwood Medical Area. There is ALWAYS a lineup because of 3 reasons: 1) They don't open when they say they will. The window says they open at 8:30AM, but whoever actually opens the post office operates on vacation time. They roll in whenever they roll in, which I have seen to be as late at 8:45AM. 2) They are the laziest employees in history. Seriously. Sylvester takes 5 minutes to type in one address. Branden is too busy watching YouTube videos on his phone. Lady is too busy eating her lunch at the register to look up and see the lineup forming. 3) They take extended breaks. I have been in line for 30 minutes (no exaggeration) and someone leaves their register when I arrive to "take a bathroom break" and doesn't come back for a half hour. This USPS location is the epitome of "government job security." No one cares about customer service, and you annoy them when you ask them to do anything. Avoid this location if you can, and go somewhere where the staff don't hate you.

What I love about this branch is the staff. While I've only been here a handful of times, I've had…read morea great experience every single time. They're super friendly and they seem to know some of the customers by name, (I love community feeling places!). When it's not busy, they're chatty and will laugh with you - not typical of other USPS locations period. Let's be hippy dippy and just spread peace and love y'all! They do a great job moving the line quickly, especially when customers are hemming and hawing about something or other - I love how conscious they are about long lines! This location is best accessed on foot, but there's also some street parking if you're lucky.

I've reported this post office multiple times to the USPS and several city offices. Their customer…read moreservice is atrocious, their employees are rude, and they just can't manage to do the one job that counts in a post office - successfully sending and receiving mail. They've lost several packages of ours when we had them sent to the post office specifically for safe keeping, and, my personal favorite, they get angry when we return looking for the same package (which they lost) more than once. One employee in particular - Janet - should be fired immediately. She yells at her staff and her customers publicly, curses frequently in front of customers, and once - when we said that we would wait until they found a package of ours that they lost - threatened to call security and have us forcibly removed. A real winner, that one. Honestly, this post office is one of the top reasons I want to leave Allston and they're the only reason I will never ship USPS again. Avoid it any way you can.

A+ for hours. I don't have high standards for post offices anymore, so as long as they can process…read moremy shipping requests without issue - which has always been the case - I'm fine. Minus one star for customer service. Last time I went in, I needed a money order. I got the money order quick enough, and without issue, but since it was raining, I asked for an envelope to protect the money order slip. The cashier told me she didn't have any envelopes. How is it that a *post office* doesn't have an envelope? The post office processes plenty of small and important documents that people store in envelopes, so I can't imagine that my request is that unusual.

This post office boasts a 4.0 rating, but its actual service is an absolute joke. They claim to…read moreopen at 6:00 AM. I arrived at 7:30 AM to closed doors, which was bad enough, but by 8:00 AM, they still hadn't opened. Their excuse? 'Understaffing.' Yet, there was absolutely zero notification of this on their official website. This is a staggering level of incompetence. It's not even a question of good or bad customer service--there was literally no one there to provide it. Nearly 20 people were trapped waiting inside, all of them in a massive rush because they needed to mail their items before clocking into work. This chaotic mess is a direct result of USPS's systemic mismanagement. It is acceptable to face staffing shortages, but it is completely unacceptable to fail to update your official hours online. You mislead the public into believing you open at 6:00 AM, post a note on the wall saying 8:00 AM, and then fail to honor even that time due to a 'lack of personnel.' This is utterly ridiculous and disrespectful of people's time. Zero stars."

I think the negative reviews are mainly because of the long lines. I'm pretty sure most people…read moredon't realize they have a self check out for mailing packages and buying postage because even when the regular line is epically long the self check out line is empty or really short. The downside to the self check out is that if you try to buy postage or a stamp size label, it will get stuck in that slot. And when it gets stuck and you try to tell the employees, they will likely say "Yeah, that happens" (and do nothing about it) like they did to me. The slot that spits out the larger labels, those for packages, works fine. And if the handle of the package drop bin is stuck it means it is full. Just leave it on the desk near a clerk and don't wait in line. Moral of the story- use the self check out for packages. For stamps, buy them at usps.com or at a drug or grocery store.

I cannot understand how a package can get lost when in possession of The United States Post Office…read moreCentral Square location otherwise USPS Mattapan facility. Professionalism is not represented thru out the USPS. especially lost mail. Go figure, shame!

I can understand why this PO has such low reviews ... based on my first experiences at this…read morelocation a year ago ... which were slow and unfriendly memories. However, recentlyyyyy I've been to this location twice, and it's been a really pleasant experience ... even with it being around the holidays. Both times, I've had "Anan" (I think that's his name ... so sorry if it's not.), and THIS MAN DESERVES A RAISE!!! Not only is he assertive and efficient, he's also really friendly and ... happy with everyone. Not characteristics you often see from PO employees ... sadly. Both times, I've come in with 10+ packages to mail out, and both times, he's helped me with a smile on his face and with friendly conversation. Such a relief ... since honestly ... I got anxious having to take so many packages to be mailed. Didn't know if I would be met with visible annoyance and a rude attitude, but ... pleasantly and surprisingly, I was not. He brightened my day both days. Regarding "value" or this place ... it's a PO. Do I think prices are higher than they were before? Sure. Is there anything that can be done about it? I don't think so. Just glad that we still have mail delivery.

USPS delivery claims can't be trusted. My delivery of live plants was delayed because of Friday…read moresnow, that's okay...rescheduled for the next day, Saturday, in which the office building (Brighton) is open until 6pm. There I am waiting in my office, then shortly before 2pm the status is updated to 'next business day' because of the lie 'that a delivery was attempted but bldg was closed'. This building with couple dentist offices has people coming in and out all afternoon. Why was there no attempted delivery slip left? Isn't the real truth the carrier just wanted to work a half day and go home?!

To all who post bad reviews just know that the back bay post office actually follows the rules set…read moreby the postal service which are: they are not allowed to give you tape. You must purchase it to mail all packages including priority and express. We are not supposed to help you fill out custom forms or passport forms. We are not supposed to seal your packages for you. We cannot give you held packages or mail without seeing your ID. You must wait in line even if you're just picking up your packages or mail. This goes for everyone, especially for you boxholders. You don't get special treatment. You rent, not own. One last thing, your taxes do not pay our salaries. The post office does not receive any tax dollars. Look at your receipts. There is no sales tax. Please also do not interrupt our transactions with other customers. Its extremely rude.

I would give this place zero stars if I could. I have gone here over 10 times and every single time…read morethere are multiple people working and they make me wait over 10 minutes (and they are just sitting there). I usually go on my lunch breaks so I don't have much time on my hands. I also go to drop off packages that have prepaid labels and I don't need a receipt. Whenever I'm waiting in line, I get attitude from the woman inside because it seems like she just does not want to help me. This is a one minute walk from my apartment and I will be taking my packages in mail elsewhere just so that I never have to go inside again. Always puts me in a bad mood. They are grumpy mean and unhelpful

I stopped by this UPS location last week and had a wonderful experience returning multiple online…read moreorders. Special thanks to Param for making this process as efficient and smooth as can be! Will definitely be coming back here for future package returns :)

Kevin and his co worker were extremely helpful. They walked us through getting paperwork sent to…read morethem to be able to have printed! They were patient with us. They were pleasant and very sociable!!

Always huge line and not too many reps trying their best to speed up the process…read more. Also its a pain to see extra hands behind the counter who dont try to engage and speed things up. Slow and painful

i went there this morning to pick up a package. The man at the counter was rude and said "that's…read morenot my job" i asked for the manager due to that response then the manager says "there's too many packages to go through". It is quite literally your job. Absolutely insane. Horrible Service and Horrible people.