Very friendly and helpful. Everytime i come in she has a smile on. She will always go the extra…read moremile.

This post office boasts a 4.0 rating, but its actual service is an absolute joke. They claim to…read moreopen at 6:00 AM. I arrived at 7:30 AM to closed doors, which was bad enough, but by 8:00 AM, they still hadn't opened. Their excuse? 'Understaffing.' Yet, there was absolutely zero notification of this on their official website. This is a staggering level of incompetence. It's not even a question of good or bad customer service--there was literally no one there to provide it. Nearly 20 people were trapped waiting inside, all of them in a massive rush because they needed to mail their items before clocking into work. This chaotic mess is a direct result of USPS's systemic mismanagement. It is acceptable to face staffing shortages, but it is completely unacceptable to fail to update your official hours online. You mislead the public into believing you open at 6:00 AM, post a note on the wall saying 8:00 AM, and then fail to honor even that time due to a 'lack of personnel.' This is utterly ridiculous and disrespectful of people's time. Zero stars."

So about this place: There are wonderful staff at the…read morecounter and any post office has a wait so stop crying you big babies!!!! My problem is the workers (mostly women) that work bwhind the PO boxes. They talk like no one is around and have huge potty mouths. Im not perfect, but I dont swear around children and people who are just trying to wait in line or get their mail settled. They really talk like dirty pirates and should about their mouths, they dont even try to whisper!

I mailed a card on January 22 with money inside for a young boy for his birthday. I received the…read morecard back on April 18 th The card was empty and the envelope was destroyed I brought this envelope into the Postal Service. I put it in the slot myself for South Boston only and obviously it never got mailed so someone took the money out of the card and the card got lost somewhere and I got a returned to me empty a mess very very disappointed and this is the second time this has happened to me so now I'll have to go to Milton to mail my things because I don't trust this post office anymore the label on the card says return to sender, not delivery as addressed unable to forward. I am so angry with this post office. There has to be something done.

I have been getting my annual holiday stamps from this post office for the last 8-10 years. It has…read morealways been a great experience. The lines move quickly (there are 4 windows) and the staff is attentive and helpful. They also have a wide variety of tape, envelops and stamp options. In picking my holiday stamps this year, I had a choice between snowglobes, snowflakes, a Christmas tree variety and a mother/baby jesus. Snowflakes are new this year so I got some of those, some Christmas and then a baby animals set (not holiday themed in case I have some left over). I also bought 10 international forever stamps which had a poinsettia design. I believe this location offers self checkout where you can weigh your package, pay postage and drop off your package in a box but I haven't tried this before. Lastly, this location offers a number of greeting cards and gift cards as well for purchase..

Shipping via the USPS is loads cheaper than FedEx…read more I was trying to ship a pie cross country and the quote at FedEx for overnight was outrageous. No wonder I prefer to send money or to buy online with free shipping! Need a box? It would be $5.99 or more, depending on size. Overnight to Cali would be nearly $190 for 8lbs. Even the cheaper options were pretty pricey, and it was pie, so I couldn't go with the cheapest next week delivery option. I was about to give up, then I remembered that the USPS did offer some quickish delivery options and ran over before their door locked at 6pm. Good news - if you make it in, they will take care of you. Relief! The two pies didn't fit into their large priority box with 2-3 day delivery. Given the risk to the pie quality, I ended up shipping one pie in a medium flat rate box (11-7/8x3-3/8x13-5/8 inch) for $13.65 (one rate, any weight! box included, and with a tracking #), which would have cost $56.99 for 2 day ship at FedEx (about 4 lb, and the price doesn't include a box). The other pie? I'll probably eat it. PS - the pie arrived still cold to the touch - yay!

The staff here is superior.... Always have practical advice on mailing options, fast service and…read moreall smiles with friendly service.

I was a little hesitant to visit this post office because of the poor reviews but the postal…read moreworkers we encountered were professional and courteous. We picked up a large flat rate box ($22.10 March 2023) and was informed we can pay for it when we drop the package off. So we returned a couple of hours later to do so. There was only one person in line (looks like she's renewing her passport and possibly her first time doing so) but we weren't in a hurry. A male worker came from the back to help us and our transaction was over in less than ten minutes with no issues. They provide glue sticks for customers to seal their envelopes. They sell packing supplies if you need them. This location also rents mailboxes. Convenient location and hours.

To all who post bad reviews just know that the back bay post office actually follows the rules set…read moreby the postal service which are: they are not allowed to give you tape. You must purchase it to mail all packages including priority and express. We are not supposed to help you fill out custom forms or passport forms. We are not supposed to seal your packages for you. We cannot give you held packages or mail without seeing your ID. You must wait in line even if you're just picking up your packages or mail. This goes for everyone, especially for you boxholders. You don't get special treatment. You rent, not own. One last thing, your taxes do not pay our salaries. The post office does not receive any tax dollars. Look at your receipts. There is no sales tax. Please also do not interrupt our transactions with other customers. Its extremely rude.

There's only one person in a line and f 20 customer and she averages 10 minutes per person. Do not…read morego here!

I was in the area and this USPS location was a short 7 minute walk…read more It's right at the top of Hanover street and was very easy to find. They have plenty of material and supplies for shipping needs. The line wasn't long. I was in and out in under 15 minutes. Shout out to Joe at the front desk who assisted with package details and confirmed when my package would be delivered. If I'm in the area again I'll be sure to get some stamps from here

Absolutely worst service! Expect to waste and inordinate amount of time waiting on line only to be…read morecondescended to by the help on how to send mail! I mean really, no wonder people do everything online these days!

I use this post office regularly. The staff is almost always friendly and helpful! I highly…read morerecommend using this post office location!

Very rude and blocking traffic at Maverick Station. When I…read moreapproached him about why he was parked in the street also blocking 2 empty parking spaces he told me he was eating his lunch. Very rude as it's part of my job to keep traffic moving so the busses can get through.

It's rare to have a great experience at the post office, but I was just mailing a fragile tea set…read moreto a friend in another state and none of the boxes they had would fit well, but Michael suggested cutting down one box and reforming it to fit the tea set. It worked like a charm! He was super friendly and helpful, and ended up saving me loads of money on the shipping. Five stars!

Five stars for a Post Office?…read more Yes. Do they mess things up? Sure. Are they highly efficient for what they do? Absolutely. Most of my experiences in Post Offices involve huge lines and dawdling employees. The folks here seem to actually want to get through the line quickly. Whenever I come to ship something out they're helpful, friendly, and if treated with respect give it back in return. (Though I'd imagine they wouldn't hesitate to put the smack down if you step up. This is East Cambridge after all) The hours are a bit wonky but they open early enough (7:30) that I have plenty of time to stop in before work to pick up packages/stamps/whatever. In this neighborhood I think USPS is the best shipping option. Apparently in a past life East Cambridge was a bit shady so UPS/FEDEX refuse to leave packages at the door. This means a trip out to Somerville ($45 cab ride) or several days in rerouting (UPS sends it through Rhode Island, natch) to get your package. But the Post Office will hold it for you in the convenient office. Works for me! Sadly it seems like the Postal Service is slowly dying. I know many people could care less but it's a part of our history and really, you get a lot for your 42 cents. Until such time they will get my business.

To be honest, there are always a few gems working here , some genuinely great people who try. But…read morethe overall establishment desperately needs to be blown up and refreshed. A lot of the staff don't seem aware of basic processes to help customers, and many of them just don't want to be there. That energy shows, and it makes the entire experience feel trash. I recently became a U.S. citizen after 14 years of waiting. I came here for help and was given the wrong information twice by a woman on the phone in person. After that long of a journey, dealing with misinformation and confusion honestly makes you want to flip a table over. This is not the location you want to go to unless you're just scheduling a pick-up. For anything else? Save yourself the frustration and go to another location.

I'm sorry but this is the worst post office in Roxbury 02119 I swear all the employees are very…read morerude un professional also they never pick up their phone never when I tell you never never it's the worst post office I ever gone to I don't want to rate a star I want to give him zero